Helzear Montparnasse Suites

Nothing

My “apartment” was even smaller than a hotel room. The receptionist at the moment of the check-in interrupted the process 3 times to pick up the phone and had very long conversations each time she was doing this. Ergo, 45 min for check-in. The access to the hotel is not easy neither, as when you ring at the door, someone off-site really answers the call. So it’s quite impractical, and you have to wait until (maybe you are lucky and) another guest opens the door for you. Not really recommended.

Staff very good at the reception ( Khalil ) very helpful Location ,very quiet place

Wi-Fi

The staff was very nice and helpful and friendly .The area and proximity to other places in central Paris.

The room that we were allotted was absolutely tiny , we were a family of four adults and two children. There was a bedroom in the loft whose stairs were so dangerous that I couldn’t let my child sleep there , I slipped twice from the stairs. Secondly the toilet was awful in terms of how it was positioned. The door was so tiny that you couldn’t even sit properly with legs always sticking out from the door and the door of toilet couldn’t shut. The worst thing happened was that when we came back after dinner to the apartment , someone locked the door outside our apartment room . And we had to sit and wait for someone to come for one hour. This was ridiculous as my children were tired and one was sleeping already and someone had locked the door in front of our apartment. The staff at the end tried to help us . They had been very nice but I must say that the owners of this chain of apartments is minting money and not giving good service to the customers. I have been to Paris many times and lived in apartments but this one was by far the worst and I would say not at all 4 star.

Terrible situation , i booked a room for 4 adults ,1 kid 7 years old , and my dog for 157,52. When we came to do the checkin the reception was very arrogante . She say i need to py 100 euros extra because my daughther was old the 3 years old . I never went to hotel that and pay a adult price for a kid from 7 years old . She obligated me to py the full price even i say i do t gonna sleep there . I went to mercure hotel paris with similar reservation and they dont ask me extra cost for my kid . terrible experience on This place .” Plus terrible location and old bulding . For the same price i get room with clean place and friendly receptionist in the midle of paris . Really sad

Sad sad sad .