Hotel Balzac

Location near Champs Elysées.

Reception staff not friendly. Concierge was good. Most of the time, hotel staff was talking to each other in a loud voice on personal issues, especially in reception and breakfast areas. Not professional. One day i asked reception if i could have an iron and ironing board, i mentioned it was not urgent for as long as it was in my room before 5 pm that day. Upon leaving my room, i heard staff on the upper floor comment on my request : laughing about how an unusual request it was to have these things delivered to my room at 5 pm, and so on and so on .... No shower in bathroom, very dangerous to have a bath tub ... No coffee machine in room : how is this possible? All 4 and 5 star hotels have a coffee machine and kettle to make tea in the room. Didn’t like the carpet in room nor all the drapes, smells of dust.

Location is perfect! Staff are kind and polite

I give it 3 starts hotel, the room has no heater, not enough towels, the furniture is very old and kinda damaged! If you’re looking for 5 stars hotel experience then definitely I wouldn’t recommend it!