Hôtel Gaston

There was a personalized message and tiny welcome pastries in the room, which was a nice personal touch. There was also free and good coffee available in the lounge.

Unfortunately, an unpleasant smell was coming out of the bathroom drains in my room, which made me have to spray perfume in the bathroom and close the door for the night, so I don't have to smell it while asleep. I didn't have time to report this the following morning, because I had to rush to a meeting. When I reported the issue upon my return in the evening, before my last night, the member of staff I was talking to resented that I hadn't done so in the morning, because he was alone at reception (something I couldn't predict). Once we arrived to the room and I opened the door, he claimed not being able to smell the odour (which my colleague and I clearly could). During the checkout the following morning, his colleague apologized for the smell and didn't have any negative comments. I would have appreciated if the staff had focused on tackling the issue in the first place rather than commenting on how timely my complaint was or denying the existence of the problem.