SpringHill Suites by Marriott Pittsburgh North Shore

They didn’t have my reservation

The location was fantastic, the room was fairly nice, and the view was good.

When we arrived around 10am, the woman at the front desk could not find my reservation and wasn’t particularly willing to help find it. She told me that they were fully booked or else they would offer to match my price. I told her it’s already paid for so she told me to call whoever I booked through. My booking through Kayak went through getaroom.com. While on hold with them, the woman at the front desk told me that they aren’t even allowed to book Springhill Suites rooms. After waiting on hold for about 20 minutes the getaroom woman finally came back, apparently she had spoken to the Springhill Suites manager, and they decided that they didn’t have any room for us so getaroom was going to get me a room somewhere else and rail me before 3pm with the new hotel information. 3pm rolled around and I had received no contact from anybody so I called again. The woman I spoke with this time put me on hold and called the Springhill again, this time they were able to find my reservation which they had the whole time but there was a spelling error on my name. I feel that if the front desk woman when I came in originally was a little more willing to assist or if the manager had actually come out to speak to me, this probably could have been resolved that morning without forcing me to drive around, pay for parking in other parts of the city, and have anxiety about whether or not we would even have a place to stay and the possibility that we might have to drive 4 hours back home. It also makes me very frightened that the trip to London and Paris that I’ve booked through Kayak May have the same issues.