Pleasanton Marriott Hotel

My family and I always find the rooms comfortable, spotless and quiet. The breakfast buffet is delicious and has a wide variety of seasonal fruits, scrambled eggs, toast, muffins, pastries, sausage and bacon. The swimming pool is wonderful with many tables and lounge chairs for relaxing and visiting.

I reserved a room online which included an option for double beds vs. a king bed, I chose double beds to accommodate my Daughter and I. At check-in I was informed that we were being given a single king bed room. I clarified that I had requested a double bed room. The front desk stated that there were no double bed rooms available at that time, and asked for reference via an e-mail or confirmation letter that guaranteed the double bed room. I procured a picture taken with my phone which showed the option of a double bed room vs. king, which she stated was not a guarantee and therefore she could not honor. No attempt was made to search the computer for an appropriate room, no apology for not having a room that was requested, just a very cool demeanor stating that that was all that was available. When told we could have a roll up bed brought to the room, I declined and stated that my Daughter was entirely too big to sleep on such a small bed, as she is 5’ 7”. I stated that I was very unhappy about the accommodations. We proceeded to room 504 and started to settle in, at which time there was a knock on our door with a nice Gentleman and a roll up bed. I apologized for the confusion and unnecessary trip with the bed, and said I had specifically declined the bed at the front desk, the bed was taken away at that time.

The inexpensive rate I paid

I found it strange there was no closet or anywhere to hang a suit.