Pleasanton hotellia

Plussat: Excellent continental breakfast. 1st class design and materials. Remarkable attention to detail.

Miinukset: music next door

Plussat: Rooms are charming and stocked with just about everything you need during your stay. A Coffee press with Peet’s coffee, tea, bottled water, and bathroom toiletries to meet your needs! The location is perfect for exploring downtown Pleasanton . We didn’t hear any road noise in our room, dry quiet and blackout curtains. Continental breakfast had many choices, fresh fruits, cereal, pastries, salmon, every thing was yummy.

Miinukset: Bed mattress was too soft for my taste.

Plussat: Great location. Step straight out into Main Street. Easy parking. Very interesting decor.

Miinukset: Not enough seating at breakfast. 3 tables for potentially circa 60 guests. No hot selection. Memory foam mattress hot and too soft (for me). Cable TV set up antiquated. Late check out for 3hours quoted at $99 which felt mean spirited given the price of room. Acid test is would I go back; no. And yes I travel very extensively so can benchmark this against similar “boutique” hotels.

Miinukset: Shower didn’t work ! Had to leave for San Jose airport 6:15 am

Plussat: Nice boutique hotel

Miinukset: No streaming movies on TV. DVD player provided instead. Needed a key to unlock electric vehicle charger.

Plussat: There was great attention to attention to detail and a feeling of luxury and care to everything. The staff were also very pleasant and helpful.

Miinukset: Paint the boulders in front of the parking spaces in the parking lot yellow or red so they are more easily visible. I took a tumble over one.

Plussat: The hotel has a convenient parking garage. As you enter you get into a beautiful lobby with several cozy spots for evening drinks. The room was large and all we needed was in there. I'd appreciate a balcony to make the room absolutely luxurious.

Miinukset: There is not enough seating for everyone at breakfast time. Why not put out more tables in the lobby?

Plussat: Very comfortable and upscale. Right in old town Pleasanton.

Miinukset: Very pricey.

Plussat: I love staying at the Rose Hotel very elegant

Miinukset: No

Plussat: The service was amazing. Staff were very helpful. The room was excellent/ great attention to detail and comfort. We were in walking distance to great restaurants and in the heart of the quaint little town of Pleasanton. Breakfast was delicious and varietal. We will definitely stay here again!

Plussat: The cleanliness of the Hotel. The refreshments available in the lobby.

Miinukset: I could not turn on the bedside lamps....mechanism tiny and just spun. Bulb out on the lamp next to bedside chairs as well. I called the front desk to ask if there was carbon monoxide detectors in the room. The woman said she did not know and would get back to me. Never called back. I had a restless sleep from being unsettle about carbon monoxide posioning.

Plussat: Everything!!

Plussat: Very nice employees Will definitely recommend

Plussat: Breakfast was good. Staff had great customer service. The room was nice and comfy.

Miinukset: Lock on the bathroom door would be nice.

Plussat: Beautiful, clean, spacious rooms and friendly staff.

Miinukset: Our cell phone carrier is AT&T and we had zero coverage except in the lobby. Also, I would have really loved it if the hotel had its own restaurant and bar.

Plussat: I loved the service first of all second the rooms were spacious third I love that home away from home feel lastly and most important the staff were very helpful and smiling and friendly and seemed to enjoy their jobs hopefully they are paid well they work so hard for their company and seem to take pride in what they do!

Miinukset: One thing I did not like was the entrance from disability parking you have to walk around to enter with a wheel chair or cane. I think a straight shot from the big door would work best. We have stayed once each year since you opened and our family has a few disabled members.

Plussat: Location, the look of the suites, cleanliness, staff, breakfast could be a little better and the amenities.

Miinukset: N/A

Plussat: The extended stay is a nice clean place with a good breakfast. They also have a wonderful snack area that you can buy extra food so you don’t have to drive to the grocery store.

Miinukset: Shower was terrible. During the day, the water was hard to adjust and was at a scalding level (hopefully children are not left alone or they will easily receive burns.) then in the morning, there wasn’t enough heat and the shower was only luke warm. Secondly, the flimsy wood panel that is under the bathroom sink fell off when my wife bumped it just missing her feet. Had to call maintenance to fix.

Plussat: Highlight was the big room after our long haul flight....the bed was so comfortable

Miinukset: all was fine

Plussat: all staff were very friendly and helpful made stay very enjoyable. the standard of cleanliness was outstanding.

Miinukset: nothing first class

Plussat: Clean

Miinukset: Breakfast

Plussat: Hotel was super clean. Staff was very friendly and helpful. Had fun making crazy waffle creations for my wife at breakfast.

Miinukset: Price was higher than normal due to the College Football Playoff game just down the road.

Plussat: The staff was super helpful and very efficient and my room was clean and the bed was comfortable

Plussat: Love the spa treatments & staff. Always feel very pampered

Miinukset: It’s a Spa Resort , & after massage, wanted to relax by pool, there was a very obnoxious family. With 3 very, very loud children, I think I speak for everyone by pool, when I say took too long for staff to say something to the ill behaved family.

Plussat: Derek runs a great property. I do business in the East Bay a lot so it’s a great change from marriotts and other standard hotels.

Miinukset: One minor improvement suggestion would be for power outlets close to the bed for phone charging. Troy

Plussat: Comfortable bedding.

Miinukset: Room was hot and no way to regulate temp. Fan was noisy so couldn’t use. Bathroom spacious bit small vanity.

Plussat: Beautiful! Delightful pool and hot tub surrounded by gardens and Vinyards. Excellent hospitality from our hosts. Soft silky sheets, a bed like a cloud, cool bathroom. Very good breakfast and awesome happy hour! The best!

Plussat: Breakfasts and lunch were well prepared and delicious. Lovely cheese platter and wine in the afternoon. The staff was so friendly, helpful and gracious.

Plussat: Beautiful landscape surroundings the pool

Plussat: Love the location.

Miinukset: Couch material (sticky to the skin), not full access to all movies,

Plussat: Great hospitality

Miinukset: I wish there were saunas

Plussat: Being close to the outlet center; the nightly manager's reception and the breakfast. Room was spacious and comfortable. Bonus having laundry facilities on site.

Miinukset: The price on the first two nights of our three night stay were very high due to demand by business travellers.

Plussat: Quite and very clean. Staff was also very nice

Plussat: Staff was friendly. Good options at breakfast. Centrally located. Liked the microwave and refrigerator.

Miinukset: More coffee packets in room would have been good. A little more seating in lobby area would have been helpful. Thank you.

Plussat: Friendly and informative staff. Room was clean and comfortable.

Miinukset: There was a strange, musty smell in the lobby and hallway when I checked in but didn't seem to be there in the morning. Kind of a swamp cooler smell

Plussat: Room was very clean. The bed was wonderful, we slept soundly. Great little breakfast in the am. Highly recommend this place.

Plussat: I liked the 24 hour coffee with French vanilla creamer ( nice touch) and the breakfast in the morning included. I liked the very comfortable beds and location was everything. Awesome location . Quiet and very comfortable.

Miinukset: The only thing I would change is the breakfast until 11. Only because day of check out I didn’t get downstairs until 1015 and breakfast ends at 10. It would be nice if it was 6-11. At least around the time people are checking out to enjoy a meal before leaving f

Plussat: Kendall our check in person was wonderful, professional and kind. Breakfast was bountiful!

Miinukset: Day check out person was unprofessional and rude to other staff

Plussat: Everything thing. Large nice rooms. Breakfast. Luxury.

Miinukset: Vent didn't work in the bathroom

Plussat: Location, room size, added breakfast.

Miinukset: Everything was perfect

Plussat: Location and breakfast is great.

Miinukset: There was a fire alarm with strobe lights that started going off around 3am and continued throughout the morning so I was unable to get any sleep! The manager said they would contact you all to refund my stay.

Plussat: Overall we were satisfied. Breakfast is nice. Room was clean. Nothing special but overall I would recommend to a friend.

Miinukset: Everything was satisfactory.

Plussat: hotel was close to family and the facility and morning meal was great

Plussat: Staff was pleasant and helpful. Breakfast provided was very good and with good variety.

Miinukset: When checking in the front desk charges a $100.00 deposit on your Visa account for potential property damage in addition to the suite charges. They will tell you it will "drop off" your charge account within 3-5 days after check-out, still waiting.

Plussat: Comfortable beds and well equipped kitchen

Plussat: Only location

Miinukset: For resort fee, it’s not!!!! In kitchen nothing extra then some regular rooms!!!

Plussat: Nothing

Miinukset: Expensive for a standard Motel Not worth the money

Plussat: Excellent quality of rooms (including breakfast) for cost, & great location near wineries. Would definitely recommend! Enjoyed our stay.

Plussat: Central location to town.

Miinukset: When I got to my room it was 83 degrees as it had the afternoon sun beating in. Though it did cool down fairly rapidly, I believe a more temperate setting other than OFF would be advisable.

Plussat: Comfy bed!!! Good air conditioner! Nice pool... much needed as it was a hot weekend. Close to local wineries.

Plussat: The breakfast was really good!!

Miinukset: The address! The front door doesn’t face N. Livermore. Our GPS got confused and we got a bit lost.

Plussat: I like the location. It was clean, and breakfast was good.

Miinukset: I felt the room rate was very high overall.

Plussat: Great location and updated.

Miinukset: The breakfast had good items was but was over cooked.

Plussat: Eggs on the weekend were over cooked and dry. Same for the breakfast meats. Eggs were much better on Monday morning. Room was comfortable and quiet.

Miinukset: Room was not made on Sunday. However, Kelly from the front desk took care of us on Sunday evening by bringing fresh towels and coffee packs!

Miinukset: Swimming pool was cold.

Plussat: Everything was exceptionally clean and well maintained

Miinukset: No

Miinukset: I HAVE ONLY A NEGATIVE REGARDING THE BREAKFEST I INFORMED THE ATTENDENT THAT THE BISCUITS AND GRAVY WERE STONE COLD, SHE OFFERED TO MICROWAVE HOWEVER NEVER CHANGED THE SERVICE TRAY WITH SOMETING EATABLE

Plussat: The room was very large and comfortable. Had a refrigerator & coffee maker. The bathroom had a nice shower which I prefer over a bathtub shower. Nice breakfast with eggs, sausage, fruit, rolls, etc.

Miinukset: There were ants in the bathroom looking for water. I washed them down the drain but in the morning they had traveled to the room & found a cookie I had in a bag. Told them at checkout. Hopefully they will spray the room

Plussat: Location of hotel is quiet, hence the stay seemed so peaceful..

Miinukset: Front desk staff seemed unapproachable.. They seemed more interested to speak with their fellow colleagues than to guests. Breakfast lack variety

Plussat: Location, all new ... very clean and nice breakfast

Plussat: Updated rooms and decor

Miinukset: Bed was a little hard. Also, difficult to block out all light in the morning.

Plussat: Clean and comfortable

Plussat: Clean and friendly staffs.

Miinukset: Too far from SFO airport.

Plussat: Housekeeper Betty went out her way to help me press a chiffon dress for my grandsons wedding. So nice of her. Our family at hotel for wedding staff very helpful, breakfast area great place to gather.

Miinukset: Didn't understand the air system. Tv had problems. White marks on carpet

Plussat: Location was excellent as we were due to visit Livermore Municipal Airport. We were joining the Wings of Freedom Tour for a flight.

Miinukset: I was horrified to find that breakfast was served on polystyrene plates with plastic cutlery, with coffee in paper cups. For the number of people staying I would have thought that the Holiday Inn could have invested in a dishwasher to help the environment.

Plussat: Everything was very clean and inviting. The staff was very helpful and accommodating when we needed an early checkin time. I would absolutely stay here again, should the need arise.

Miinukset: Nothing. Everything was great.

Plussat: The breakfast offered a lot of options, and was nice. The room was comfortable and nicely appointed.

Miinukset: The wifi was really difficult to connect to; it shouldn't be that hard. Another guest was having trouble and came down to ask the desk staff person, as well. I had trouble with all of my devices. The TV really was basic and pretty bad....would it cost that much to upgrade? Let us watch our own streaming on the TV; for instance, I would have loved to been able to sign onto my own Netflix, Prime, or xfinity streaming accounts. Not available. The Monday night wine event was canceled with no forewarning. I was going to go and enjoy; I hurried back, but was told, " Sorry, our bartender did not show up, sorry."

Plussat: Friendly staffing, room was nice and quiet

Miinukset: Had a little problem with directions and they need a pool

Plussat: The bed was comfortable

Miinukset: No free breakfast

Plussat: The tooms

Miinukset: My room heater did not work, My t.v. remote did not work either. I was highly disappointed with the room and will not be booking another stay at this location again

Plussat: Quality throughout. Tasteful, beautiful decor in rooms. Comfortable bed. Facilities for a work related visit.

Miinukset: More interesting breakfast area.

Plussat: Service and menu selections excellent.

Miinukset: Occasional noise from unknown source throughout the night.

Plussat: Comfiest beds I’ve ever slept in!

Miinukset: No pool, they took it out and replaced it with a larger fitness center

Miinukset: Way too expensive

Plussat: The bed was comfortable

Miinukset: No smoking rooms No pool or jacuzzi No bathtub in the room

Plussat: Clean and quiet. Easy access to the freeway. Staff were helpful and courteous.

Plussat: My family and I always find the rooms comfortable, spotless and quiet. The breakfast buffet is delicious and has a wide variety of seasonal fruits, scrambled eggs, toast, muffins, pastries, sausage and bacon. The swimming pool is wonderful with many tables and lounge chairs for relaxing and visiting.

Miinukset: I reserved a room online which included an option for double beds vs. a king bed, I chose double beds to accommodate my Daughter and I. At check-in I was informed that we were being given a single king bed room. I clarified that I had requested a double bed room. The front desk stated that there were no double bed rooms available at that time, and asked for reference via an e-mail or confirmation letter that guaranteed the double bed room. I procured a picture taken with my phone which showed the option of a double bed room vs. king, which she stated was not a guarantee and therefore she could not honor. No attempt was made to search the computer for an appropriate room, no apology for not having a room that was requested, just a very cool demeanor stating that that was all that was available. When told we could have a roll up bed brought to the room, I declined and stated that my Daughter was entirely too big to sleep on such a small bed, as she is 5’ 7”. I stated that I was very unhappy about the accommodations. We proceeded to room 504 and started to settle in, at which time there was a knock on our door with a nice Gentleman and a roll up bed. I apologized for the confusion and unnecessary trip with the bed, and said I had specifically declined the bed at the front desk, the bed was taken away at that time.

Plussat: Location

Miinukset: I booked two double beds room and gave me a king bed for 4 people because they were out of double beds

Plussat: The location was perfect for us. We were attending a function in Oakland

Plussat: Good pool, nice lounge with delicious snacks & drinks and a very good breakfast buffet. Room was great.

Plussat: My husband lost his iPhone and someone returned to from desk. Thank you!

Plussat: Great breakfast buffet and VIP access is great if you need drinks and extra snacks throughout your stay without leaving your hotel.

Plussat: Location and staff

Miinukset: The room's refrigerator made constant noise.

Plussat: Nothing

Miinukset: We found a bed bug as soon as we arrived. Informed the staff. We were not compensated for our troubles. I had to argue with the manager regarding any kind of compensation. He stated the best he could do is a 10 dollar voucher. Thoroughly disappointed.

Plussat: The staff.

Miinukset: No.

Plussat: Great room location and very nice room.

Miinukset: I worked late the night before and attempted to nap in afternoon. 3 employees knocked on the door for one thing and another... no sleep. (For example to get a number off the t.v.!) All nice & polite, but I did have the do not disturb sign up.

Plussat: Staff and food is excellent.

Miinukset: Coffee prices reg coffee price of a cappuccino. ☹️

Plussat: The inexpensive rate I paid

Miinukset: I found it strange there was no closet or anywhere to hang a suit.

Plussat: YES.... Breakfast - Everthing was Great, the Potatoes were the only dish that needs improvement, they were hard and not even warm.

Miinukset: Room Prices are high for this location, and No Lift or Elevator for your Luggage..

Plussat: The breakfast was awesome and there was plenty of space in our room.

Miinukset: The bed was way too soft and sunk in. Also, there was no elevator so we had to carry our stroller up and down the stairs

Plussat: Grill Area Pool Fireplace Trio Suite Breakfast

Miinukset: Church group of 30 people at 8 am on my husbands ONLY day off trying to sleep in with yelling and chanting and singing going on outside. We are catholics who attend church so nothing against them being a church group. The noise was just highly disturbing to those trying to ENJOY being at a HOTEL in a comfortable bed WITH A SLEEPING 3 YR OLD...only to NOT be able to sleep in and enjoy peace and tranquility BECAUSE THEY WERE WOKEN UP. These groups shouldnt be allowed to start until after 10am.

Miinukset: They did not clean our room on one of our days.

Plussat: Friendly Front Dest Staff!

Plussat: When I first arrived the total I booked for the room is what I paid there was no hidden fees which was a plus. The receptionist I’m not sure of the gentleman name who was extremely nice and gave me a complimentary upgrade. I can’t wait to stay here again. Which I will be in November I highly recommend this place.

Plussat: Great place but the free shuttle is only for “work”. Little misleading on website

Plussat: Beds very comfortable. Located in nice corporate area.

Miinukset: Everything was great.

Plussat: I enjoyed my stay. I was pleasantly surprised at how nice the hotel was. The room was clean, nicely decorated. The whole complex was nice. There was a basketball court my son enjoyed. I will definitely stay again. Parking was also easy. Staff was nice.

Plussat: The breakfast was good. It was nice to have a fresh hot omelete and fresh fruit every day.

Miinukset: When we arrived the room smelled liked marijuana. We informed the staff and they came and sprayed the room and then all smelled good for the rest of our stay.

Plussat: The bed was very comfortable and I appreciated how the staff was very nice

Miinukset: Rooms for her very clean, comfortable, and quiet.

Plussat: Nice room and staff

Miinukset: No elevator

Plussat: Great having the shuttle Rooms hAd fridge Right alongside huge 5 lane motor way, but no road noise when window closed. Taxi $7 from Bart station 10 to 15 minute walk to supermarket and fast foods stores

Plussat: Extremely comfy beds.

Plussat: The people. Super nice and helpful

Miinukset: Nothing

Plussat: The service has been outstanding - super friendly staff, very attentive and generous with my family. The food was delicious, though pricier because of the convenience of being a hotel restaurant. There is a courtesy shuttle within a four mile radius of the hotel. We didn’t use it but if we had stayed longer we definitely would have. Our room was spacious and comfortable; all the furnishings were in newer, good condition.

Miinukset: My kids wished the pool opened earlier than 10am. It’s still summer (end of August) so they were ready to take a dip right after breakfast.

Plussat: Very clean room and good breakfast

Miinukset: I don’t believe they gave same room key when my son’s family arrived after midnight. They had to wait in hallways until everything cleared.

Plussat: Everything

Miinukset: Nothing

Plussat: Staff / location / cleanliness!

Miinukset: Nothing

Miinukset: Poor sound proof.

Plussat: Very good for what we needed as a jumping off point of our Yosemite trip. Location next to the freeway was a bit noisy but we could have asked for a room away from that. Not a killer.

Plussat: It was nice, staff was very friendly.

Miinukset: The room I was suppose to get had a kind size bed. But when I booked it, the picture it showed had a couch. This room didn't. It only had two chairs

Plussat: Everything---everyone seemed to know what they were doing!!! not always the case in the USA today.

Plussat: Clean

Miinukset: Price , they charge $25 extra and wall are thin and you can hear everything

Miinukset: Noise coming from room above

Plussat: Clean comfortable location with nice rollaway bed.

Miinukset: The shower was not great.

Plussat: I enjoyed the free serve breakfast which included hot waffles, scrambled eggs, etc.

Miinukset: I felt that the hotel was somewhat close to the highway and far from any attractions.

Plussat: convenient

Miinukset: to much air freshener. my asthma kicked in horribly and i had to launder everything we took into the hotel. this seems to be only done in the USA. nowhere else in the 14 other countries we visit.

Plussat: Staff were friendly, professional. Breakfast choices were outstanding, food was tasty! Pool was an extra bonus on a hot day.

Miinukset: Had room on first floor, right next to a little kitchen, noise through the wall all night.

Plussat: Beds extremely comfortable. Handy location.

Plussat: Spacious room. Comfortable bed and good facilities.

Miinukset: Nothing to complain about. It was lovely.

Plussat: A newer hotel located close to the freeway but far enough away from the traffic noise. One of the nicer BW properties we’ve stayed at.

Plussat: Customer Service was outstanding. Staff was very pleasant and welcoming

Plussat: The location was convenient and the room was comfortable and clean. Breakfast was really nice. I will be back.

Miinukset: Room freshener was too strong.

Plussat: They allowed me to use the pool all day! Thank you!

Plussat: location.

Miinukset: No breakfast included. Even charge for coffee in the morning! Next time will choose Best western, Holiday Inn Express, Comfort Suites, etc.

Plussat: The egg white frittata from the cafe is delicious. They also had fruit water and snacks one afternoon, which was awesome.

Miinukset: The bathroom lighting is dark and the automatic light shut off when I was in the shower, which made it even more dark.

Plussat: The room was fantastic. The bed was the most comfortable of any that I have ever slept in. The curtains kept out 100% of the sunlight in order for my wife and I to sleep in a little longer.

Miinukset: The only tiny thing that bothered me was the smell of the shampoo that your hotel offers. But, if that is the only negative thing that I can come up with, the experience of staying at your hotel exceeded all expectations. Great job!

Plussat: The staff was very accommodating and the location was great.

Miinukset: The pool was absolutely filthy, we tried to go for a morning swim but when we got there the pool was not just dirty with dirt, bugs and leaves which are a normal nuisance but the water was so cloudy it should have been shut down and health dept. called.

Plussat: Water and lemonade in lobby were great

Miinukset: Issues at checkout with double charging and confusion when credit card given at check in was changed for check out

Plussat: Location

Miinukset: Had to pay for lobby coffee

Plussat: Initially, I thought I'd like the price but I was greatly mistaking because after I left the lodge, the next day I had an additional charge of 66.00. I didn't do anything to warrant this additional cost.

Miinukset: I was overcharged by 70 dollars for no reason.

Plussat: Spacious bathroom and convenient pool side room.

Miinukset: No free coffee in lobby in the morning and no microwave in room.

Plussat: I really loved the breakfast. Staff was friendly & quality of the food was very good. The atmosphere was modern & comfortable. Thank you.

Plussat: The bed was comfortable and the location was perfect. The hotel was peaceful and quiet. We enjoyed our stay.

Miinukset: No. We would like to stay there again need the occasion arise.

Plussat: Very friendly staff. The property was very quiet and well kept. The room was spacious and comfortable.

Miinukset: Nothing

Plussat: We just needed a bed for five hours of sleep.

Miinukset: Lack of continental complimentary breakfast.

Miinukset: No free breakfast, the cost was close to $12.00 a plate and that's ridiculous for a breakfast!

Miinukset: No breakfast

Miinukset: EXTREME CLEANING PRODUCT SMELL IN THE ROOM...CAUSED EYE AND THROAT IRRITATION SPOKE TO HOUSEKEEPING SHE BROUGHT IN FRABREEZE TO CLEAR THE AIR NO SUCH LUCK

Plussat: The breakfast staff and food were exceptional

Miinukset: Nothing

Plussat: The staff and manager were very pleasant and helpful when we arrived. The rooms were very clean and comfortable. A definite stop if I’m in the area.

Plussat: Bed was super comfy. Spa tub was amazing. Swimming pool was great

Miinukset: Hot tub was less than warm. Swimming pool was warmer than the hot tub.

Plussat: This hotel is amazing. It looks and feels way fancier than anything we've tried before.

Miinukset: The hot tub is on the small side. But it was hot and the jets worked and there was never anybody in there the three times we went.

Plussat: The inclusiveness.

Miinukset: The beds were comfortable however appeared to have one taller than the other. The website showed a sauna but sauna was no where to be found.

Plussat: The breakfast was great. The food that was catered for the party was excellent! the atmosphere was wonderful.

Miinukset: The bed was a little to soft because my husband has a bad back but we enjoyed our stay.

Plussat: The staff was friendly and warm, the hotel was clean and the location is in a safe area. The only problem I had was i to travel far for restaurants. The outlets are near and they are the best! If you need to stay in this city, this should be your hotel of choice.

Miinukset: N/A

Plussat: Nasty and rooms are so small,000000

Miinukset: So many things, old items,couch, nasty.....

Plussat: Clean & quiet

Miinukset: The window shade still let a lot of early morning sun in. Would like to keep the room dark until I'm ready to get up

Plussat: Wet clean and helpful staff. Breakfast was fabulous

Plussat: Clean, spacious rooms. Breakfast had a good selection. Staff very friendly.

Miinukset: Room smelled like smoke. One phone didn’t work and bedroom tv didn’t work initially. I went to the front desk after check-in and they offered to move me but I needed a first floor room and this was the last they had. A clerk came and fixed the tv but the smoke smell and non-working phone were not addressed.

Plussat: Convenient location

Miinukset: Poor lighting in rooms, seemed moderately clean.

Plussat: The room was very nice and roomy. Didn't have the breakfast as I was traveling. The staff were great and even let me check in early due to my activities for the day.

Miinukset: I had a handicapped room and wish there was a shower instead of a bathtub. Hotels need to realize that a lot of us have difficulty getting in and out of bath tubs, even with grab bars.

Plussat: I liked the kitchen and the easy access, breakfast in the morning, pets allowed.

Miinukset: The bed was too hard

Plussat: location was good and front desk was polite and courteous

Miinukset: almost all of the stations on the television would not show a clear picture long before it would get blurry and then refocus, this happened on all stations. Cleaning service did not empty the full kitchen trash, I took it and emptied it myself. Bathtub wasn't that clean and you could see black around inside of toilet when you got into the bath tub. Also the bathroom sink faucet knob leaks as when you turn it on water leaks on top.

Miinukset: Bed was very uncomfortable and the A/C controls didn't work properly so it was either freezing in the room or hot due to the 98 degree temps outside.

Plussat: The two rooms

Plussat: The breakfast was great and convenient! Cookies at night ..yummy ! Location close to Bart a plus !

Miinukset: Bed could have been a little softer.

Plussat: The rooms air conditioning was broken and it was at least 90 degrees for a few hours. We were then sent to another room that was a bit better. No a/c is a big no no! No pool onsite either.

Plussat: Staff & overall cleanliness of the room and hotel

Miinukset: No

Plussat: Spacious room, handy kitchen, great work area!

Miinukset: Had asked for 1st floor while booking. But provided only 2nd floor.

Plussat: It was quite and clean

Miinukset: There was just one elevator and we have to walk like a maze

Miinukset: Yes there was a cockroach in the cabinet of the kitchen! Never again

Plussat: Very clean, nice staff, rooms are totally equipped with all that you need. Love staying here!!!!

Miinukset: No

Plussat: The kitchenette and breakfast

Miinukset: No ice machine

Plussat: I liked the free breakfast and the location perfect for going anywhere and it not taking forever.

Plussat: Location was perfect for where we were going. Very quiet area.

Miinukset: I don't have any complaints. My stay was a pleasure

Plussat: Real quiet we slept great

Miinukset: The hot tub was dirty but kids was in there playing pl

Plussat: Loved the pool and traveling with small kids the one bedroom option was ideal.

Miinukset: For the price the rooms were dated and a bit run down.

Plussat: Breakfast was good, room was clean.

Miinukset: Pull out bed was a little uncomfortable

Plussat: Breakfast was good. Motel property was clean and quiet.

Plussat: Beautiful and relaxing.

Plussat: Nice room, great view, comfortable bed! Close to restaurants, shopping and BART!!

Miinukset: Staff member at desk was NOT welcoming!!! When you are traveling, it’s nice to be welcomed by a friendly, warm, smiling and helpful face....she seemed inconvenienced, seemed annoyed and have absolutely NO eye contact! I have chalked it up to the millennial attitude these days and that’s just sad!

Plussat: The ponds and streams around the facility were awesome!

Plussat: The place

Miinukset: Didn't have my reservation ants

Plussat: Loved the beds...pillows and bed was comfortable. Very clean. Plenty of towels for the pool.clean. beautiful restaurant next door...not technically part of the hotel. Just next door to each other. Beautiful grounds.

Miinukset: Not an enclosed building. There is street access to the rooms. Only a single door that has key access, but the door had to be jimmied for the card to work. Bathroom was not like the website. Smaller tub. Hallway was heated all night, too hot. There is no elevator for 2nd floor. Expectations were high because it is the SHERATON.

Plussat: Large, updated room with great access to beautiful ground around the pool. Great staff and check-Inn experience.

Plussat: Very quiet

Miinukset: No

Plussat: Very nice, clean, modern looking rooms. Comfy bed. Nice porch with chairs. The pool is heated and very clean with towels right there for easy use. Staff was very friendly. Check out was at noon which is great.

Miinukset: Nothing!

Plussat: The restaurant is very good, complements to bar and restaurant staff

Plussat: Love staying at your place, Stay quit often. Love the rooms with sliding doors, not window.

Miinukset: My room by the ice machine, the ice would fall and scary me. After a couple if falls I adjusted to the noise. The room was quiet

Miinukset: Poor service at the hotel restaurant. Food was late. Even the drinks took forever to get.

Plussat: Ba

Miinukset: Bathtub was a Little shabby in room 160.. Besides That The Room was Nice And the Bed Very Comfortable

Plussat: Perfect location.... coffee was top.... Excellent service.. thanks.co

Miinukset: Coffee and pastries..

Plussat: great place to stay, huge room

Plussat: The location, the room arrangement, having a wonderful kitchen, the awesome breakfast and great staff. We will return!

Miinukset: We liked everything!

Plussat: Spacious Room, Nice People

Plussat: The room was spacious and well appointed. I liked the Paul Mitchell amenities. A nice breakfast buffet.

Miinukset: The gutters along the building needed cleaning. A teakettle would have been nice.

Plussat: Second time staying there and it always a great experience

Miinukset: The pool did not have clean towels

Plussat: Our family son and his family live close by and this is our favorite place to stay when we come to visit. It’s a familiar place and we feel very at home there.

Plussat: The restaurant was clean, staff were friendly. The room we stayed in faced the roadside and it was beautiful view from the 3rd floor balcony (for a first time visitor to CA).

Miinukset: It was so noisy that the traffic (car horns and loud pipes) literally kept you awake all night long. The hotel provided one set of ear plugs and I finally decided after a couple of nights that I should use them if I want to rest. Of course, the ear plugs stay in as long as you are still, so they found their way out gradually if you turn over or move. It was better, but a bit of a nuisance.

Miinukset: The king bed was lop sided on the right. The shower did not have grab bars to prevent falling.

Plussat: Everything and everyone was good Would recommend this facility to my friends and everyone else.

Plussat: This location was easily accessible from the freeway.

Miinukset: The location is right up against the freeway so you could hear all the traffic driving by

Miinukset: The tv Was messed up the toilet barely flushed and I heard neighbors having sex all night and also these rooms states non smoking I smelled smoke all night

Plussat: Great , clean and cozy

Plussat: Great location Next door to Pete’s coffee shop

Miinukset: Eggs were powdered. Local tv channels were not watchable.

Plussat: Breakfast was out of this world, staff very accommodating

Plussat: Facility was clean and up to date

Miinukset: The traffic noise was bad. So bad tha they had ear plugs in the room already.

Plussat: Great safe location... good location for amenities

Miinukset: Noise from the highway huge issue Only drowned by the louder issues associated with the heater and air conditioning unit

Plussat: Bed was hard and the sausage wasnt good hot tub was too hot with bugs in it

Plussat: Breakfast was good quality

Miinukset: Second floor hallway reeked of pot smoke. Also noisy smokers talking loudly in the parking lot late at night

Plussat: The staff was super nice. I did not like the ADA room we were given and they upgraded us to a jacuzzi room!

Miinukset: No outdoor pool or hot tub

Plussat: The staff was great. When we went up for breakfast on Friday AM the eggs had been sitting for awhile, but we came up later in the AM. The butter for the toast was so cold it would not spread on the bread. Other then that the breakfast was very nice to have there & available.

Plussat: Lovely staff, comfortable room and great breakfast!

Miinukset: Nothing

Plussat: The staff was very welcoming!

Miinukset: The squeaky floor, the shower was completely clean, & the bed was hard. Not comfortable at all!

Plussat: Employees were nice, good breakfast and good location

Miinukset: Carpets were stained throughout the halls!

Plussat: the place is very nice

Miinukset: The first floor hallway carpets were filthy.

Plussat: Clean & quiet

Miinukset: Nothing to complain about

Plussat: Location.

Miinukset: It appears that staff can't find a mop or cleaning supplies. The elevator was disgusting! It was not cleaned or mopped during my entire stay.

Plussat: The hotel hallways are very dirty. Floors creak like an old house and the smell of old stale houses exist. They need to address cleaning ASAP.

Miinukset: Plenty

Plussat: Cleanliness, room size, comfort

Miinukset: Staff could have been more responsive. Cleaning staff the same.

Plussat: We were only there for one night. My dtr & I had one room & friends had another. I had requested a ground floor room & that request was met. Also liked I could park my truck in front of the room. The room was clean & the bed was comfy.

Miinukset: The tv remote didn’t work right. We didn’t report it because we decided to read instead.

Plussat: Excellent breakfast selections, friendly receptionist

Miinukset: Large bathroom size, non-functional empty space, lighting is too dim. Not much space in the room, hard to move around. Feels like living in a small box. The windows without a view, cannot open the curtains, a walkway on the outside, it applies to the entire building.

Plussat: Good breakfast - quiet night - pleasant and accommodating staff

Miinukset: First room assigned - not ready! Second room assigned needed new tv remote- and initially problem with door keys - think management needs to up its quality control procedures!

Plussat: The front desk staff was friendly, the bathroom and bed were clean, the breakfast smelled good

Miinukset: When we were getting settled into our room I found some shirt pins on the floor of my room. I didn't step on them, but it made me nervous to walk around barefoot for the rest of my stay

Miinukset: The woman at the check in desk was not welcoming and friendly. Felt like we were checking in at a police station. NO smiles.

Plussat: Price

Miinukset: Had small ant issue...reported and taken care of.

Plussat: The breakfast was fine

Miinukset: but the morning wait for it was not ... (20 minutes)

Plussat: Location for what we were doing

Miinukset: My room was “nestled” stuck in an awful location. The only window looked over a dark passageway.

Plussat: Our room was really nice and location was convenient. Staff was friendly and the complimentary breakfast was great work good food selection. Would highly recommend this location to anyone looking for a hotel in the Livermore CA area.

Plussat: The person who checked us in was wonderful! Even though our room was one as a,retired travel agent, I would tell clients not to get (across from elevator and next to ice machine). It was quiet and comfortable.

Miinukset: Nothing really

Plussat: Refrigerator, microwave, nice tv big room and bathroom

Miinukset: Sort of ratty grounds, super small breakfast room

Plussat: The staff was super friendly and very helpful. The rooms were very clean and spacious. The hot tub spa was perfect temperature the area was Very relaxing. The Continental breakfast was on point with eggs, bacon, sausage and bagels for free. Great stay at this hotel we will be back soon.

Miinukset: The spa should be open 24/7 I understand people don’t act appropriate. put signs up that they’re on camera so things could be linked to the Internet. I would have loved to go in at 6am to relax. But instead had to wait till 10am.