Pleasanton hotellia

Plussat: Location ok

Miinukset: Staff is not that well prepared, breakfast equipment should improve

Plussat: Good In most all requirements.

Miinukset: Shower drain was plugged and could not be repaired, necessitating repacking and moving. Breakfast was good and staff was professional.

Miinukset: The hotel itself didn't have a very pleasant smell on the third floor, it was very disturbing the entire 3-4 days.

Plussat: Always a very good experience. Always very good service.

Plussat: I loved it! So clean and the staff was accommodating and courteous! The breakfast was delicious! The room was clean, the bed was extremely comfortable and I didn't want to leave. Fantastic hotel!

Plussat: Very clean and well run. Pleasant staff. Easy to access from freway. Nice area.

Miinukset: Too expensive-that far out of the city should decrease the price. Too modern-Sheraton tries too hard to be edgy and modern which means it loses a bit in hominess. Bed was comfortable but room overall felt a little stiff and unwelcoming. Also didn't like that hotel is disconnected buildings. It meant a long walk outside to my room even once I was in the hotel.

Plussat: Just needed a place close to news years party. It was convenient and very quiet. Front counter person very friendly and helpful. Switched me to a more quiet location and into a room with a single bed since I was by myself.

Plussat: Everything

Miinukset: Nothing

Plussat: The balconies! The arrangement of the rooms was great, the beds were very comfy and the restaurant food was excellent, better than most hotel fare.

Miinukset: we went to the bar & were just a little surprised when they asked if we wanted to charge to our room & we said yes & gave the room number & they didn't ask for the room key or any kind of proof....so we could have given any number....jus sayin

Plussat: Price for decent room

Miinukset: Location is strange

Plussat: Nothing

Miinukset: Not a friendly staff. Room was too small. No bell service

Plussat: Availability

Miinukset: Luggage carts were inadequate

Plussat: Staff / location / cleanliness!

Miinukset: Nothing

Plussat: Everything

Miinukset: Nothing

Plussat: It was nice, staff was very friendly.

Miinukset: The room I was suppose to get had a kind size bed. But when I booked it, the picture it showed had a couch. This room didn't. It only had two chairs

Plussat: Great service. Easy check in.

Miinukset: NO

Plussat: Staff, cleanliness

Miinukset: I was in room 311 on Christmas night and was awaken by a couple loudly arguing in next room and in hallway. After about 30 minutes it stopped only to resume again in about 45 minutes. Had a terrible night.

Plussat: Price was right and my stay was exceptional. Everything I'd expect from a Hilton Hotel was delivered. the restaurant supervisor, was especially accommodating and gracious.

Miinukset: A minor flaw. The location. Too close to the freeway. But not a deal breaker!

Plussat: Just seemed nice. Not a bad price for the room and just seemed like a nice place.

Miinukset: Didn't bring a pillow when we asked for one. That's our only complaint.

Miinukset: This hotel is so loud that I could hear babies crying, dogs barking, doors slamming and people yelling down the hall at all hours of the night. Don't expect a good night sleep here.

Plussat: Room wasn't outdated. Well taken care of

Miinukset: Zero privacy

Plussat: Showers and bed with huge pillows were nice and brand new and that's about the only thing that stood out, Also lots of usb ports to charge.

Miinukset: Not very cozy and comfortable unless your on the bed the whole time.

Plussat: It was all good

Miinukset: No

Plussat: Nice modern design and kind staff.

Miinukset: N/a

Plussat: Everything

Miinukset: No

Plussat: I really love this hotel it’s very pretty and i like the shower head Also complimentary waters

Miinukset: Noisy due to interstate right on the hotel parking lot

Plussat: Very Modern and Clean. Staff was great. Fair price.

Miinukset: Location was average.

Plussat: Cleanliness

Miinukset: No cable so we had no TV at all

Plussat: The renovation is good.

Miinukset: The freeway noise was horrible that we did not sleep well. If you choose this hotel, make sure to request a room away from the freeway side.

Plussat: New, modern, super clean , friendly staff with smiles on their face and very sharp at what they do.

Miinukset: Nothing at all. I gave 8 points for location only because it is some ways from the city, but that was for me , For antone wanting to be in this part of town, it works.

Plussat: Very nice hotel in close (walking) proximity to BART access

Miinukset: Uncomfortable bed Needing repairs - ie. Door/deadbolt difficult to secure or enter

Plussat: Nice room and breakfast

Miinukset: Odd location

Plussat: Overall a good experience, clean, well run.

Miinukset: Heater / air conditioner is loud, noisy, interrupting sleep

Plussat: Check in was easy. Breakfast was great. Staff was fantastic. Room smelled and looked extremely clean.

Plussat: Great bed and in the right location. Easy to find. Good lighting and clean.

Miinukset: Nothing

Plussat: Centrally and convenient located. Nicely decorated room.

Miinukset: The first room we were given had a foul smell, even though it was a non-smoking room. We were quickly given a different room upon calling the front desk, which I greatly appreciate.

Plussat: Clean, courteous staff, comfortable and value.

Miinukset: N/A

Plussat: Price Value Staff Look of rooms Area

Plussat: The hotel is clean and the staff are friendly.

Miinukset: N/a

Plussat: Location

Miinukset: Bed was lumpy. Tile grout was dirty. Bottom of bathroom door was rotted. Air conditioner was loud...etc

Plussat: Soft bed

Miinukset: Reserved 2 double beds for our family of 4. On arrival only a king handicapped room was available. We were told we would have a king bed, a pull out sofa, and a roll away. There was no sofa. That was too squishy for 4 people. Can't get a mimosa or Bloody Mary on Sunday morning. The bar in a sold out hotel wasn't open.

Plussat: Gym awesome pool nice set up

Plussat: great food, M Club breakfast and happy hour

Miinukset: nothing, wonderful stay

Plussat: The bed

Plussat: Decent bathroom amenities, mostly quiet hotel and seems very well run. Outstanding complete hot and fresh breakfast, delicious coffee, a television I could understand how to work, ample parking, excellent security.

Miinukset: The wall behind my headboard of Room 331 started humming like an idling vehicle with varying levels of loudness and intensity at 2 am and continued until 7 am. We overslept because of it. When I mentioned it to the front desk clerk upon chec- out, she was very polite in thanking me for reporting it and seeing to having someone go check it out. I think I should have been offered something more, though, as an appeasement such as a free dessert or beverage or some additional showing that they cared about my lost sleep.

Plussat: Arrived early and was able to get an express checkin.

Miinukset: Nothing.

Plussat: Location and ease of entry.

Miinukset: Needs an update and is very noisy.

Miinukset: Incredibly rude staff Dated and tired rooms Could not provide basic provisions - even TOILET PAPER!

Miinukset: Breakfast was too cheap very little variety

Plussat: The room was very nice.

Miinukset: My key wouldn't work so I called the front desk. I was told someone would be right up to get me in my room. After waiting 1/2 hour, I went to the desk and received a very insincere apology. Unacceptable.

Plussat: size of room was great. Breakfast selection very good and overall appearance of hotel very good.

Miinukset: Room was dirty ...doors dirty found hair over the walls. Garbage bins were not emptied from previous stay and the pull out couch for my kids to sleep on was horrible.

Plussat: Thank you

Miinukset: None to say

Plussat: Simple, updated, pleasant, convenient and clean. Good location; good price. Pool area is fine. No problems.

Miinukset: No pool towels.

Plussat: Quiet location

Miinukset: The gentleman at the front desk was quite rude. The room was not what we had reserved. Ended up switching rooms. There was no apology given at all, only excuses. The price was high compared to comparable hotels. I expected better customer service.

Plussat: The price

Miinukset: Nothing

Plussat: The staff seemed friendly at check-in. The room was clean and the bed comfortable. Area was quiet.

Miinukset: Felt it was a bit expensive.

Plussat: The hotel is located on Hopyard which is one of main roads through Pleasanton. Easy access to restaurants, Starbucks, freeway, etc. We had come down for a weekend to go to the 49'ers game and visit friends. Worked out very well. Rooms are nice and clean and the staff is very accommodating.

Plussat: it was a nice room I like the fact it had a balcony I found an earring in one of the drawers which question the cleanliness and I found a dog treat in the room on the floor and I did not bring a dog. the workout facilities were nice and I enjoyed the friendly staff. I would definitely stay here again no questions asked

Miinukset: I didn't like the fact that the room was not 100% clean it was 99 percent clean other than that it was a beautiful place to stay very quiet and peaceful

Plussat: Location (near a softball tournament venue) and easy access to freeway and restaurants. Price was great. Kids really enjoyed the pool. Grown-ups loved the lounge seating in the courtyard.

Miinukset: Breakfast took a very long time and seemed fairly chaotic. The food was good once it came out, but getting a group through in a reasonable time didn't happen. Room air conditioning cycled on/off at night making for a hot/cool, hot/cool night of sleep.

Plussat: Very comfortable and upscale. Right in old town Pleasanton.

Miinukset: Very pricey.

Plussat: Sweet lady at the front desk!

Miinukset: Door was broken, boogers and loogies on the walls. Cigarette hole burns in the non smoking room linens. Smelled like a ashtray anyways. My daughters feet were BLACK. Sink and tub clogged. Disgusting!!!

Plussat: Balcony in each room

Miinukset: Pool not heated, no pool bathrooms, no ice machine on our floor, no ventilation in bathroom

Plussat: It was very comfortable, staff extremely professional and overall a great stay. Highly recommended!

Plussat: Staff was very pleasant to deal wilth.

Miinukset: The facility was aged and worn. Room furniture was old, worn and scratched. Off smell in the lobby. Overpriced, even for Livermore.

Plussat: Everything was good and at great price I couldn't believe how nice the room was for that price like 4 star hotel (110 dlls per night)

Plussat: Great pool.

Miinukset: No mini fridge in the standard rooms

Plussat: At all times of the day, it seemed like most places are at night. No crowded elevator, no noisy neighbors, everything was always clean and accessible, the staff is VERY friendly and prompt to attend to any questions or services. Simply one of the best experiences I've had, the entire weekend.

Plussat: Comfy feel, big room, decent breakfast

Miinukset: 2 days out of 3 we had showers that were cool. Initially we were given a room with 2 queen beds when we'd requested 1 king. Front desk staff was able to get us a new room right away.

Plussat: The room was clean; the service was good; and the price was fair.

Miinukset: All was fine.

Plussat: The staff was friendly and helpful. The breakfast was very good. The room was clean and did not smell like smoke.

Miinukset: The latch at the top of the sort was broken, so we only had the deadbolt.

Miinukset: The hotel was overrated by kayak. Breakfast was not great nor was there a place to sit.....

Plussat: location, ambiance, room layout

Miinukset: EXPLODING JOHNS! These horrendous, outdated, water-saving johns SHOCK your partner to death when flushed at night; they are 100 db when flushed. Also, the water smelled and tasted awful from the taps here - not sure why. PLEASE replace those johns with modern, quiet, water-saving johns - you GOTTA do this!

Plussat: Walking in to such a clean, neutral aroma front lobby. Everything was in it's place. The luxury of how the front desk was set up. So impressed, even with the chandler. Elevator was set inside it's own private entrance, So kept the allure of a 4 star hotel. Our room was spectacular. A smoke free single king bed. Was so impressed with the couch in our room instead of a cold set of chairs and a wobble table. Carpet was immaculately clean. No wall or carpet damage anywhere. Window opened and we had fresh air. Our room had no lingering odor of smoke and no perfume cover up. Continental breakfast was amazing. There was always someone there to make sure fresh coffee, fruits, muffins. Counter was clean. Staff asked if there was anything else we need, I will be looking for Best Western more frequently now. I have always told my friends, Best Western has the most comfortable beds, and that is what is so important to many travels. That good night sleep.

Miinukset: I own my residential business, an I must say, I really put this Best Western to the test. Only thing I saw, and kid you not. In the elevator entry, left side by elevator, was a cob web and has been there for a bit, looks as if it was over looked because it was hanging down. Can you believe, that's it! Bathrooms, room, lobby etc. was amazing.

Plussat: The hotel and rooms were nice, clean, and updated. I didn't have any trouble with the temp of the room and the beds were pretty comfortable. The location is right off the freeway so it was easy to get to and not a far drive from restaurants and wineries. The complimentary breakfast in the morning was much better than others I have been to. The staff was super friendly and accommodating (we had an issue early in the morning which I'll explain in what I didn't like).

Miinukset: The style of the building is set up with all the rooms facing the hallway on the inside... We were woken up at 7am by a group of younger girls that were talking and laughing very loudly. Unfortunately our room was next to the elevator upstairs that had a small sitting area where the girls kept running back and forth from and continued their early morning there. Luckily the staff accommodated us with a later check out since we had trouble sleeping. I suggest asking for a room at the end of the halls if you want more privacy.

Plussat: Staff was very helpful

Plussat: Free wifi and amazing breakfast. The tub in the room was perfect.

Miinukset: nothing

Plussat: The Price of the room was ok

Miinukset: the attention to detail 1. drapes wouldn't close all the way. 2. no hot beverage tray in the room ie coffee/tea. 3. breakfast was a a carb feast

Plussat: I liked the kitchen area and the bed was comfy

Miinukset: Not enough channels to watch

Plussat: Inexpensive and kitchen was a plus.

Miinukset: the bed was like sleeping on a rock pile. very uncomfortable. i woke up with a sore back

Plussat: Free parking. Clean. Laminate wood floors. Quiet. And there is a 7-Eleven nearby.

Miinukset: No microwave or fridge. But for one night stay is great!

Plussat: Its was very quiet

Plussat: Nothing.

Miinukset: The room was dirty. Bed linen had not being changed. I had to change rooms st 9.30pm. Worst room ever.

Plussat: price was right. location was convenient. updated room with new paint, new flooring.

Miinukset: bed was too firm for me but the bedding was otherwise good.

Plussat: Nothing

Miinukset: My experience in this hotel was the worst of my life I have never been so discriminated ! Its was a lady she was one of the manager ! She refused to give me corporate phone And refusing to take my money only because i told her she was rude!!

Miinukset: The drain in the handicapped bathroom did not drain well.

Plussat: hot water

Miinukset: no soft chairs

Plussat: location

Miinukset: not star level

Plussat: Friendly staff

Plussat: Most basics supplied and very clean.

Miinukset: Heater needs repair, went on but never warmed the room. Very cold that night and uncomfortable.

Plussat: Clean room, price, location

Miinukset: Wi Fi did not reach my room! Worked fine in office but no signal if you are not near the office! Bare bones motel, no microwave, fridge, coffee service. And the TV had only 20 channels half of them in another language! No HBO or other premium channels, even if you wanted to pay for them.

Plussat: good value

Miinukset: very clean;friendly staff

Plussat: We really enjoyed our stay at theHampton Inn. The staff were professional and accommodating.n the room was quiet and clean. We will book again when we visit the area

Plussat: Very clean and modern. Nice breakfast and coffee in the morning. Staff was very friendly. Definitely would stay again.

Plussat: Fridge, microwave in room. Convenient location. Free wifi and breakfast. Close to gas, food, services.

Miinukset: Sheets smelled strongly of bleach. Poor soundproofing. Bed was not supportive-woke up with hip and back pain. Room overlooked freeway on ramp. Pretty sure I heard gunfire at around midnight. Not the hotel's fault, but not the get away I had in mind.

Plussat: Clean

Plussat: Location and room options.

Miinukset: Understaffed for a weekend, sheets not provided with baby crib request and were told we had to put the sheets on the mattress. I'm sorry, but sheets should already be on the mattress when delivered to room. Pool not heated for an area where it remains fairly cool year round.

Plussat: I appreciated very much the friendliness and valuable help of hotel staff. I liked also the general and room cleanliness and beautiful landscaping around the hotel.

Plussat: Check in was great. The room was ready early and were able to unpack an settle in. The onsite staff were always pleasant and helpful.

Miinukset: We had 2 rooms. After leaving my daughter realized she left a valuable keepsake necklace in her room. She called to hotel and after much effort spoke with the manager. She was told the necklace was not found. This is unsettling. The room was locked and only staff had a key. What happened to the necklace? Footnote: My daughter is married, was staying with her husband and the necklace was his wedding present to her.

Plussat: Staff was incredibly friendly and helpful

Miinukset: One suggestion- the tile around the pool is extremely slippery. They really need to fix that

Miinukset: Overly priced!