Pontresina hotellia

Plussat: comfort, service, location, food, swimming pool,

Plussat: A beautiful comfortable peaceful hotel with fabulous facilities which maintains a real family run feel. All the staff were so thoughtful and welcoming.

Miinukset: Nothing.

Plussat: The hotel is newly renovated and really beautiful. The owner, Mrs. Walther greeted us at the entrance and also wished us a good trip after checking-out. It's a very well run family business. Everything there is perfect!

Miinukset: Nothing.

Plussat: Awesome staff! Super friendly and helpful

Plussat: A very warm welcome by the staff... excellent!!!

Plussat: Exceptional property. Beautiful rooms, great dining options, wonderful breakfast, amazing pool and spa facilities

Miinukset: Front office staff were rude

Plussat: Absolutely everything!

Plussat: The staff was absolutely the MOST accommodating I’ve ever experienced. This hotel is next level.

Plussat: Fantastic place with fabulous staff, just perfect and enjoyed every second. Wonderful pool and wellness area, amazing massage.

Plussat: It is difficult to say what you like when everything is perfect. The building, the staff the scenery and of course the Spa. A great experience.

Miinukset: Nothing.

Plussat: Everything

Plussat: The facilities, the staff, the SPA area and the food. Everything was perfect from the moment we arrived until we left. All of the staff were brilliant but we would particularly like to mention Angel ( our funny reception contact for most things ), Roman ( our photographer ) and Nikita ( who was particularly helpful on the first day ). We took advantage of the half board offer which was excellent value and we did a meal swap with the Hotel Kulm which was good. As with all hotels and organizations, it is the staff that create the ambience and culture that makes the whole experience come together - Hotel Kronenof do this to perfection and made the `` funny English couple`` very happy. We will definitely be back and recommending the hotel to our friends. We have stayed at many top class hotels throughout the world but this is the best. Thank you Kronenof - see you soon !!!

Miinukset: Nothing

Plussat: Good description on their web site of the Engadine Card and its advantages.

Plussat: Nice breakfast. Central location. Spa was lovely. Bus connections great.

Miinukset: Price was high, due to skiing world cup in St Moritz

Plussat: Staff were very friendly and location was good

Miinukset: Rooms are dated and has no feel can do with a revamp.

Plussat: Very nice and convenient located B&B

Plussat: Great staff. Delicious breakfast. Close to restaurants. Close to bus stop. Nice view.

Plussat: Extremely friendly staff. Very well managed hotel.

Plussat: Nice room authentically decorated. Staff was very polite and made great recommendations.

Miinukset: No way to get to the hotel, other than bus-which can be problematic if you have several pieces of luggage.

Plussat: Great location with easy parking. Contemporary design and spacious rooms. Guests are provided with complimentary access to a fabulous spa and tickets for the nearby cable cars. Staff were very friendly and helpful

Miinukset: The rooms were hot with no aircon - opening the windows was OK but a little noisy. Tea should be provided in the rooms (not just coffee)

Plussat: the very friendly staff

Plussat: Room was light & great views

Miinukset: Nil

Plussat: Friendly Receptionist, very clean, very new, super breakfast,

Miinukset: Xxxxxx

Plussat: Outstanding breakfast. Beautiful hotel. Great attention to detail from staff.

Plussat: Very conveniently located, nice "3 stars" hotel with good breakfast and access to a great spa/wellness. Firendly staff, competitively proced for the region

Plussat: Staff were incredible, room was super clean and the location amazing, just wished breakfast was included....we don’t eat lot in the am so buffet breakfast was very expensive.

Plussat: Staff in this hotel was excellent everyone was very friendly and helpful. Rooms are clean and very comfortable. There is also SPA what is cherry on the cake . Thank you all and we will highly recommended to our family and friends. Richard

Plussat: Location, the services, access to the spa, the breakfast and the dinner, the view from the room windows, the hot strong shower.

Miinukset: Housekeeping is poor in terms of cleaning the bathroom floor and change of towels.

Plussat: It is great opportunity to use wellness area as the same guest of next hotel. Service was really great and diner was very good. Berg card is very useful.

Miinukset: None.

Plussat: Charming Hotel with a really good restaurant Colani Stuebli, and the fantastic spa facilities of the Walter. Great breakfast, super friendly staff, a cozy lounge with wifi.

Plussat: Overall quality was excellent. The wellness center was a welcome experience.

Miinukset: The hotel is an almost 1km continuous uphill walk from Pontresina station where most long distance train services terminate. Surovas station, advertised as 250m from the hotel, requires an additional short train journey from Pontresina. This is somewhat misleading, and a reference to Pontresina would have saved my 80year old legs a stressful walk with baggage.

Plussat: Friendly Italian staff in the restaurant, they were very willing to please their guests and most attentive. Also, the team payed much care to clean the rooms – sometimes it even seemed they were busy with it the whole day! The hotel's location is also perfect if you are willing to discover the beautiful and peaceful Pontresina-Mortaretsch-trail on skis, even if you are a beginner (the black slopes are behind by then). There is a comfortable path from the hotel to the trail, easy to access.

Miinukset: Since prices are pretty high in well beloved Engadin, this hotel seemed to offer a somewhat cheaper possibility for a lonely traveller with separated WC and shower on the floor. Unfortunately, the peace and quiet was somewhat missing in the small room, as the building seemed to have an ungoing air conditioning system, at least a small ventilator was permanently to be heard, also during the night (there was no fridge in the room). Also, the wellness opportunity was somewhat disappointing, since this hotel colleborates with their fellow hotel in the neighborhood and TWO hotels use the same wellness sections: with the results of well used spaces, if you see what I mean (to use the word "crowd" would still be somewhat exaggerated). Also, if you are not used to use the sauna naked as it is no such tradition in some countries of Europe and you would want to use a towel, they do NOT provide any of them in the necessary length. Then better just to skip the whole experience? Do count with additional costs, which are not to be avoided during your stay (parking CHF 15/ day, one course dinner/ min. CHF 30-40 with beverage), tax, etc. But these are common sense in the whole region ... only the way of additional money making is still impressive. They also would only have changed my room because of the ventilator if I had upgraded it into another category.

Plussat: The friendly staff. The breakfast was very nice. We felt as if we were treated as special guests. The staff we encountered were kind and caring. Also, the spa was wonderful and after all the hiking we did, it was both healthful and healing.

Miinukset: I can't think of anything I did not like.

Plussat: Nice pool.

Miinukset: Construction ongoing so view is totally blocked

Plussat: Very friendly staff. Nice spa. Great breakfast.

Miinukset: Bed mattresses could be more comfortable.

Plussat: Staff very pleasant and helpful Great walks in the mountains Fantastic transport around the valley

Miinukset: No tea and coffee facilities in the room

Plussat: Staff are pleasant and very helpful.

Miinukset: Very tight bathroom. Bed and pillows are uncomfortable.

Plussat: Reception staff friendly and very welcoming Good breakfast selection Spa looked recently renovated and had everything you need after a big day in the mountains Room was spotless and extremely cozy Overall a great, cozy, warm hotel with all you need. Excellent value for money

Plussat: Henkilökunta oli erittäin ystävällistä. Huumoriakin löytyi.

Miinukset: Auton parkkipaikasta piti neuvotella.

Plussat: The staff were really lovely

Plussat: Lovely staff so helpful. The cake shop.

Miinukset: Not enough choice on evening menu.

Plussat: Very friendly staff. Nice and spacious room. We got an upgrade for free.

Plussat: Outstanding in wvery deTail, It doesn't get better than this

Plussat: Loved everything about the hotel. Breakfast was certainly a highlight. Front desk staff (Stephanie, Diana and Brigette) were exceedingly helpful, amenities such as sauna and reading room were greatly appreciated.

Miinukset: Nothing. Hotel Albris certainly deserves its 4 star rating.

Plussat: We loved our stay at the Hotel Albris. I was traveling with my two young children (1 and 9) and the staff did everything they could to accommodate our needs, from filling bedtime bottles with warm milk to helping us get to the train on time. The food and restaurant environment were both fantastic, as well, and so we never had to search for a delicious meal to start or end our busy days. We can't wait to come back to Hotel Albris!

Miinukset: The neighbor started work on their home project at 8a, which woke my kids from a restful sleep. Once we closed the windows it was quiet, but we didn't get to enjoy the fresh mountain air while we slept.

Plussat: Attention to every detail by all the staff throughout our stay was much appreciated, including the chauffeur service to and from the station at start and finish of stay. Excellent restaurant on site, serving a very good choice of foods.

Miinukset: N/A

Plussat: Excellent breakfast and very friendly, helpful staff!

Plussat: Welcome is kind, cosy atmosphere in the lobby. Great & light room with excellent view (Park, Val Rosegg). Very good light (excellent for reading!). Park & terrace are also excellent, so is the location of the Hotel! Food: Breakfast is excellent, dinner as well! Thank you!

Miinukset: Everything perfect, thank you!

Plussat: This is now a very large hotel and we stayed in the modern extension which includes a well equipped pool and fitness centre. Breakfast and dinner are taken in the older part of the hotel which has more charm and a traditional feel. Our room was very large and on the ground floor with its own small patio with sun loungers. The bathroom included a bath and separate shower. Views from the hotel terrace towards the Roseg valley , and over to St Moritz, are lovely and it was nice to enjoy a drink here after long days in the mountains and valleys. Breakfasts are excellent - a buffet with great variety in a large airy room - very nice but you can also sit in the smaller dining room overlooking the mountains. We felt that dinner was expensive, of good quality and well presented, but with small portions. Waiting staff were charming as was everyone we met here. The hotel is opposite the conference centre and Tourist information office and pretty well in the centre of town The station is about a 5-10 minute walk away.

Miinukset: The only way to get ventilation in our ground floor room was to open the French Windows and this gave us some concern about security at night. We also felt that dinner was expensive although you have to remember that this is Switzerland and most things are expensive.

Plussat: The location, the art–nouveau Restaurant with a beautiful park–view, the perfect cleanliness in each and every corner, the excellent SPA center. Decoration of the rooms is simple but they are spacious and offer all the comfort that‘s needed. The personell is very gentle an ready to help in each situation. The rooms in the lobby and some corridors are used as an Art–Gallery, which makes the exploration of the different parts of the property futher interesting.

Miinukset: The connection between the different parts and buildings is sometimes a little „Labyrinth“ and needs a while to get used to. It was in any case no problem at all.

Plussat: Location Room view was excellent Staff were very friendly and helpful

Miinukset: Everything was excellent

Plussat: Views from suite were exceptional

Miinukset: Breakfast could have been better

Plussat: Upgrade to a double room, excellent breakfast buffet and very comfy mattress

Plussat: the view and the location, practical & new facilities, healthy food

Miinukset: Staff at the Restaurant.

Plussat: The stay was great. The staff was super helpful and always with a smile. The food was excellent. From the hotel you can go directly to the glacier with skies or by walk. Very nice.

Miinukset: In booking.com it says Pontresina, but it’s actually much further away, so you need to drive in the evening as the train station just by the hotel closes early. Taxi is very expensive.

Plussat: If anywhere deserves the epithet ‘hidden gem’, it is this delightful little hotel located at a halt on the Bernina railway at the foot of the Morteratsch glacier. An oasis of calm, the staff are friendly, welcoming and helpful, and the facilities top class.

Plussat: the location and service

Miinukset: The hotel has not got a lounge to relax and read

Plussat: Good food!

Miinukset: Sober room.

Miinukset: We were not told that it is off-season so no restaurant was open. The snack bar on the first floor was not fully stacked only some cookies and tea and coffee was there. The breakfast was ok but not overwhelming, I guess because it was off season.

Plussat: The staff went out of their way to helpful with dining options and also to locate our lost property. They mailed the lost property to our next location at no charge.

Plussat: We were kindly upgraded. The facility is beautiful and well-maintained. Even the complimentary beer they provided was delicious! Ample room for our entire family.

Plussat: Integrated apartment

Plussat: Location, comfortable, good amenities - great place to stay

Plussat: Very nice and accommodating staff, great breakfast

Plussat: Breakfast was excellent. Location was ace.

Miinukset: The shower/bathroom needed updating and renovation. For the price we were paying it was a little below expectation.

Plussat: The breakfast was excellent with a lot of choices. The location was perfect for connections to buses and trains. The staff was very friendly. The room was very quitet during the night even with the window open for cooling the room.

Miinukset: The room was a bit worn down and in need of renovation, especially the carpet. Cold milk for the breakfast müsli would have been great.

Plussat: Wonderful friendly staff only to willing to help with any requests made

Miinukset: More attention and observation needed from waiters in restaurant who left us sitting over half an hour between courses we got fed up of waiting after desert so we walked out

Plussat: A very nice hotel, and I hope to return. I had a single room - it was large enough and very comfortable. The view was splendid. Included breakfast was excellent. The staff were friendly and extremely helpful - answering all questions, and making sure everything was good. The location in Pontressina is very good - a minute walk to restaurants, shops, ski rental and so on. The bus to the ski lift at Celerina is 50 meters from the hotel, and the fare is included in the room rate. It's about a 10 minute ride to the lift.

Plussat: Nice and cosy hotel with a really excellent restaurant (book a table ahead). The staff is really caring and taking care for guests needs. They even offer free back pack to rent for hiking tours in the area. Soft beds und a peaceful night!

Miinukset: Wifi signal was a bit low. That said I had a small room on the edge of the building. I feel like it is easily fixable by buying some cheap equipment like wifie signal amplifier. No special knowledge needed to install really

Plussat: Service was great! Sandra the receptionist/waitress/hostess/activity advisor was incredible. There was nothing that she wouldn't do to make our stay great. Breakfast was good. Rooms were massive. Location was perfect and we were given a bus pass for the area so everything was so easy! The restaurant was also really great, the food was really good (Pork is a must have!) Overall a great stay and I would definitely stay again.

Miinukset: Nothing

Plussat: The staff is very friendly. The food is very good. Generally, the hotel is pets friendly.

Miinukset: Little bit far to the city, but while travelling with pets it’s comfy. Good facilities to make promenade.

Plussat: Great location, very clean, spacious rooms, shuttle service available if needed was excellent. Nice breakfast too. Staff very helpful and friendly.

Miinukset: There was no in room bar fridge or tea/coffee facilities. But everything else was great.

Plussat: Top modern Hotel. Better then most 4star Hotels in the region.

Miinukset: /

Plussat: The position of the hotel is very good, you can easily walk to the center of Pontresina and to the train station. On my arrival, I was given a card to use public transportation for free, very useful and smart. Rich breakfast and super staff made my stay really great!

Plussat: Thanks to Sandra Braun from the moment I booked to the day I left, she went out of here way to make my stay a very satisfying one. The food was excellent as was the service and accommodations.

Plussat: Great location. Comfy beds.

Miinukset: Pillows really flat. Nothing to drink in the room.

Plussat: Very nice hotel, friendly staff, great location

Plussat: Staff friendly and near to the train station

Miinukset: Room heater was not hot

Plussat: Staff was very friendly and helpful. 6 bed dorm is comfortable and cosy and the breakfast was varied with plenty to choose from. I would stay again.

Plussat: Our stay was simply fabulous for a Youth Hostel, and we'd like to thank the YH Pontresina team for their superb offer and service. We had rooms with two twin beds (can be used as a double) plus two bunk beds. We loved that we could keep the window open at night for the cool mountain air and to hear the river and in the morning the birds. The continental breakfast buffet had lots of choices, and the dinner (CHF 17, with soup, salad buffet, regular/vegetarian main course, dessert) was not only amazingly inexpensive but very good. With advance notice, the request for a gluten-free option was readily accommodated. Water was freely available with meals, and we were allowed to bring our own bottle of wine with a small corkage fee (wine and beer are also available). The free use of regional transit including gondolas etc. (included in stays of two or more nights) was worth about as much as we paid for the stay, which is an incredible deal. The Youth Hostel is right next to the train station and bus stop, very convenient.

Miinukset: The number of bathrooms per floor is low, though that is difficult to change. There are wash basins in the rooms to brush your teeth etc., and the showers are separate, so this helps. Be aware that there is no elevator available for guests, hence you'll need to carry your luggage up one or two floors. This was not an issue for us but it is good to know.

Plussat: For what it is - you couldn't ask for more. After experiencing grungy youth hostels in e.g. London, this is a breath of fresh air. Everything is clean, and I mean Swiss-level clean, the food is of good quality and abundant. In fact, much better quality than I expected. The value for money is excellent. A surprise in overpriced Switzerland.

Miinukset: Communal spaces are a bit sparse.

Plussat: The breakfast was amazing. Fresh, local cheeses, breads etc all labelled plus an unlimited supply of coffee/juice/fruit etc. The management couple, Martin and Sabine, could not have been more welcoming. We soon felt part of a family and kept returning. They were very generous, allowing us to store our stuff in a locker while we went up the mountain to climb the peaks, and they did all our washing for us for a small extra fee. We loved coming 'home'. If you want to explore the area you cant beat the location, right next to trains and buses. Everything was spotlessly clean and comfortable.

Plussat: Very quiet place, lake bernina right down the slope. Remote but accessible. Can see many stars at clear night just outside hotel.

Miinukset: There's no lift so be aware if carrying large luggage. If not self drive, access by bus is much better as it stops at a carpark right outside hotel. If by train, got to walk up a steep slope with luggage.

Plussat: Ospizio Bernina is an amazing place in a stunning position. Very clean room, delicious food and extremely friendly and kind staff. Thank you very much for all your work! Looking forward to come back..

Miinukset: Only a fire-place is missing!

Plussat: Everyone was very helpful and kind even we were probably the only guests this evening. The building is old and therefore has unique climate. We loved the dinner hover the breakfasts was quite good too. Location is fantastic but during the winter there is so much snow you can not enjoy all the trekking paths. We would definitely come back in the summer.

Miinukset: The only light in the room is the one above the bed. If there were any additional little lamp it would be much more cozy.

Plussat: Staff were friendly and as we were all vegetarians they took extra effort to make a veg meal & it was amazing

Plussat: Multilingual staff were friendly, kind and very helpful. Decor was attractive, spare and functional. Breakfast was included and very good. Restaurant on site was also very good. Location across the street from train station is perfect and local transport and cable cars included with hotel stay.

Plussat: Our room had wonderful mountain views on two sides. The bed was very comfortable, with good feather quilts. Being beside the train station was convenient. The receptionist was very helpful with local information. We received vouchers for Engadine region transport.

Miinukset: Food and drink was very expensive. It was some distance uphill to town and local buses were few and far between. It was out of season and very little was open, including most cable cars and cog railway. The receptionist advised us Diavolezza was operating.

Plussat: Very good 3 star hotel in a beautiful area. The restaurant was always busy because of the good food.

Miinukset: A few flies in dining room while eating but didn’t spoil our

Plussat: Super fluffy pillows, nice and warm inside

Plussat: Annette (front desk) was incredibly helpful! I had added a note with my reservation about the purpose of my trip (Sommerlauf running race) and upon check-in Annette let me know she researched their website so she could help me with any logistic questions. An unexpected, and wonderful touch! The complementary breakfast was just right and had an espresso machine self-serve which I enjoyed!

Plussat: Close to railway station

Miinukset: The male staff need a lesson in hospitality, smile it doesn’t cost anything

Plussat: Convenient to the rail station. Good breakfast buffet and warm and friendly staff

Plussat: The location is perfect for train/bus connections. We arrived by train, took the bus to the funicular to hike, & left by bus - all just feet from this lodging. The morning coffee from the espresso machine was excellent, as were the breads & jam.

Miinukset: Some of the wait staff were surely. Our room was too warm for good sleep our second night, but we saw no temperature controls. We'd understood that the transportation pass was free, but it was not. Still, it was extremely helpful & easy to use.