Jinan hotellia

Plussat: Everything was just great, the staff were very friendly and kind. They will run around for and need or question we had. I think next time I will bot search for a Hotel in Jinan, I will simply re-book here.

Plussat: There was variety at the breakfast table and the confectionery was superb. I also liked the location cause there are so many places of interest to visit near the hotel

Miinukset: The tea was lukewarm and I always had to ask them to make it extra hot

Plussat: Very comfortable, central location

Miinukset: Nothing

Plussat: Maggie the restaurant manager is fantastic best customer service I have seen in China for a long while

Miinukset: The executive floor was not that appealing

Plussat: all good. nice location, staff is nice. I left my iPad in the room after check out. Hotel contacted me in the first time when I was still in town. And afterwards, lady Zhang Ping also called me to check in my experience. Very nice.

Miinukset: There are some spotted left haven’t been cleaned up on the floor down the toilet.

Plussat: The room was larger than I thought, three windows facing north and west, I could see daming lake from there. Room was clean, shower was awesome, and the staff there is super nice. Perfect location! Walking distance to literally all scenic spots, 大明湖, 趵突泉, 泉城广场, 芙蓉街, 宽厚里, etc.. Shopping center is down stairs, don’t even have to cross the street. Breakfast buffet was great, large selection of food from different regions. Had a great experience in the executive lounge, it was June Meng孟利汝 who showed me around the lounge, made me a drink and brought snacks even though the cocktail hours’s past. She was friendly, attentive and professional, gave me suggestions on where to go and where to eat. Overall experience was awesome, will stay here again next time. So glad I chose here over Shangri-la.

Miinukset: Nope

Plussat: The staff helpfulness. They always try their best to help us

Miinukset: Choices of breakfast not that much as shang ri la

Plussat: Room comfort was superb.Bathroom,bed and room facilities were excellent . Buffet breakfast restaurant had broad selection western and Asian food with chef prepared omelettes . Fitness centre was very good. Rooftop bar and terrace areas were great for night views over the city. Staff at desks very helpful and accurate .

Miinukset: Lack of coffee. First day coffee at breakfast was available. Second morning - no coffee from any of the various machines . Took the rating down for this given the standard overall of the hotel. Indoor pool was OK but heavy chlorine dose wouldn’t want to stay long.

Plussat: This hotel is very close to Jinan railway station. Very friendly staff who helped a lot. Air conditioning is okay, but could be warmer than 22 C, even after setting up the temperature to 30 C.

Plussat: Staff were very helpful (I spoke to them in Chinese). Although there was no Iron or ironing board in the room one was brought up to me promptly when requested from reception. The rose on the bed was a nice touch, although I was travelling alone and not intending on sharing my bed with anyone! Location was excellent as it was very close to the train station.

Miinukset: The rooms was very worn out and old. Wifi patchy in parts of my room. Had many Chinese options at breakfast, but not much western.

Plussat: Very convenient as it is close to train station. Room is comfortable and has everything we need.

Miinukset: Aircon was not turned on. Hotel said aircon is only an option during summer.

Plussat: I like all the free foods and water they left out for me each day. The free WiFi was good too.

Miinukset: Some corners of my room were left a little dusty. But that was no big deal to me.

Miinukset: Absence of staff speaking Enlish was very disappointing.

Plussat: All the hotel staff, from general manager to front office to housekeeping have helped. I do not know Chinese language but the staff went out of way to find what we needed and provided us. Checkin and Checkout was very smooth. The General Manager assisted in buying bus tickets to Dongying and showed the way to use the bus service, which I would have been unable to do by myself. The Hotel is in the heart of the city. Comfortable room with accessories. These gestures are what helped me rate the hotel excellent.

Miinukset: Nothing

Plussat: location for bus trips train trips etc.

Miinukset: no beer in bar

Plussat: Great design, spacious room and friendly staff. Good gym and fitness facilities.

Miinukset: Everything was perfect.

Plussat: Everything was perfect

Miinukset: Need more staff that can speak English.

Plussat: Helpful staff and good location, very close to train station.

Plussat: Very friendly and helpful staff. Very close to train station.

Plussat: They gave me a room with view to jinan west railway station which was awesome. Pablo one of the westerner staff was so helpful. He offers me a coffee when i might look confuse with the coffee machine.

Miinukset: Nothing

Plussat: The hotel in general was cool

Plussat: Good location near to railway station just walking distance

Plussat: location , very near to jinan west train station

Plussat: Excellent service.

Miinukset: Everything was perfect. Nothing to complain

Plussat: The location is awesome near to west Jinan train station. The employees are friendly especially Diego from Spain, he just made my stay wonderful.

Miinukset: Nothing

Plussat: Hotel is quite comfortable/clean/silent and a short walking distance from Jinan West Train Station. If you are a non smoker pay attention to have non smoking room. As it is mostly allowed to smoke in China based hotels it smells a bit when you first enter the floor. But in the rooms it is still ok. Hotel personal is very friendly. Open buffet during lunch time is perfect and very reasonable in terms of price. Breakfast is also very good.

Plussat: Herşey i çok iyi bir otel..

Miinukset: Outside some constraction is do more sound..

Plussat: great stay

Plussat: Got a room upgrade on arrival. Excellent hotel and facilities.

Miinukset: Everything was really good.

Plussat: The bathroom is big enough. No other special things.

Miinukset: - Lack of shampoo; - No light in the restroom. - Don't know the reasons, but while my stay, the bed is really hot?

Plussat: The ambience, layout of the hotel. Helpful staff and many other features

Plussat: Nice hotel.Great location and staff

Miinukset: There are very few vegetarian options in breakfast

Plussat: Lovely hotel with extremely helpful staff. We were upgraded and the room was beyond belief. Food was excellent as was the cooling system.

Miinukset: Nothing to complain about.

Plussat: Great location, comfortable, good breakfast spread, good value

Miinukset: Nothing

Plussat: Loved the pool and the fact there was access to the gym. Room service was nice. Very nice tub in the bathroom.

Miinukset: There was something sticky on a counter in the room, and we asked the front desk to have someone come and clean it up, but they didn't. Other things were cleaned in the room instead. Swim caps for the pool were unreasonably expensive. The AC didn't get as cold as we set it to be, and we were hot most of the night.

Plussat: Comfortable room, air-con great, quiet, great service from helpful staff. A number of the staff could speak some English. Next a large shopping centre. We had Starbucks every day.

Miinukset: Toilet blocked on us once but they were very quick to fix.

Plussat: All the staff were very friendly, concerned and polite. Especially thanks to the staff working at the bar.

Plussat: The hotel nice and modern, breakfest very nice also I was there only for 1 night but the wifi very poor, only at the loby it's avaiable,

Miinukset: Food in the hotel not that good.

Plussat: location and everything.

Miinukset: nothing

Plussat: The big plus was the Staff spoke English! View was amazing from both my rooms.

Miinukset: The mattress was Somewhat hard. Didn’t get the baby sleep that I always get at starwood properties!

Plussat: Comfy bed with more pillows than you know what to do with. Good cable TV options with English language stations for those whose Mandarin is not so good. Great swimming pool, good gym and sauna and an awesome buffet restaurant. Nice view of Olympic Centre.

Miinukset: You have to pay for what you get, which is not really a complaint. The location is iffy. The upside is that it is half the distance to the airport as compared to a downtown hotel. There is the sports centre there for swimming, tennis and various events. However, within walking distance, your dining options are limited and shopping is almost non-existent. Even a convenience store is hard to find.

Plussat: The food and staff

Plussat: Friendly staff

Miinukset: Facilities need renovation

Miinukset: Dear friends, I am dr Mohammed Alshaqi acommodated room 1426 from 6-8 Nov ... Unfortionatly, your reciption took 3500 CNY and the amount due due was 2541.34 CNY. When I did check out, I asked them to return that extra mony they took. She told me the hotel will return that amount (958.66 CNY) BACK TO MY VISA CARD. I send documents attached to e-mail, but did not received any reply.... Still waiting

Plussat: There were options for pure vegetarians, pleasantly surprised to note the same

Plussat: some of the staff

Miinukset: old property, can not control room temperature.

Plussat: The room was too warm. If there was an option to adjust the room temperature, it would have been very nice.

Plussat: Nice rotating breakfast at 49th Floor... a lot of varieties...good coffee and also can request cappuccino or latte....Welcome drink and fruits is added value.

Miinukset: I was satisfied with hotel generally ,But the dinner at the restaurant on the 49th floor was terrible. It was tasteless, there were many people, and there were not many different kinds of food. The tablecloth was dirty with food dripping. The breakfast in this restaurant was good.

Plussat: It is definitely an excellent experience in this fabulous hotel located in the core of the city. Although I have been away from Jinan for 11 years,I always knew that Sofitel is my first choice. My son and I enjoyed staying here for 3 days, and we will definitely stay here again next visit.

Plussat: Just great ! I have been living in this hotel 15 years ago. At that time, it was the only international hotel in town. It was already an outstanding hotel. To-day, among many other international hotels built in the meantime, SOFITEL remains the best possible choice. Congratulations to the management and to the staff !!

Plussat: Location is good and thank god at least one person was speaking English to manage

Miinukset: Bathroom is too small and without a bath tub. None of the staff speaks English except one at the Reception

Plussat: staff extremely kind, everybody spoke English and keen on helping me. Lovely people.

Miinukset: the windows were kind of dirty, and the view of the mountains was a bit ‘blurred’

Plussat: its clean

Miinukset: but the welcome drinks is bad

Plussat: - Very large rooms - Direct access through the hotel to a shopping center with supermarket and some local food stands

Miinukset: - It's quite old hotel, which would benefit from a lift-up (on the pictures it looks more modern). I'd give it rather 4 stars than 5. - Lobby and bar not very appealing

Plussat: I would like to compliment Duty manager Ms. Michelle and Mr. Darmon from Concierge Cause they assisted me a lot with hotel car service and also when they saw me traveling alone and facing jet leg problems they sent friuits to my room. Whenever I showed up in hotel lobby they always addressed me by my name with big smile and warm greetings. Also I would like to compliment Ms Ina and Ms Phoebe from front dest, they were very helpful and genuine when I was asking for a nice quiet room.

Miinukset: The WiFi was not in service at all.

Plussat: room is big and clean, staffs are friendly

Miinukset: nothing

Miinukset: Worst experience in my life at a Hilton. All common areas were properly air conditioned. The hotel refused to turn on the air conditioning for the guest rooms. The temperature in the room had to be at least 30C. We finally propped the door open to let cool air in from the hall. The room had also been smoked in so between the heat and the smoke the room was repulsive.

Plussat: I liked the room and the morning meal. The man on the first floor was kind. Bellman is also kind. And The room is clean.

Miinukset: I reserved two rooms and two hotel rooms. The hotel was cleaned, but it was inconvenient because the hotel was not cleaned because it did not leave the key. The front secretary was unable to communicate properly because she did not speak English properly. I asked you to bring me the goods, but I didn't bring them. Although we used to the Hilton Hotel in various countries around the world, the service here is the worst.

Plussat: Huge, clean, comfortable room.

Miinukset: Far from the airport.

Plussat: Everything especially the swimming pool.

Miinukset: None

Plussat: The people works in the hotel is very nice and they really helps me. The view is amazing at breakfast. Everything is new!

Miinukset: There is no fresh air in the room. It's hot inside and you can not turn down/off the air condition.

Plussat: Suite situated on 25th floor is good .. With a nice bath tub and well lit

Miinukset: Stayed in suite on 29th also ..that day the suite provided on 25th floor was good ..so.on my return from liaocheng on 31st I again booked for suite .. But what i got was a lowly lightened, Humid Smelly room and with no pressure in water taps on 23rd floor.. And english speaking though tough for them atleast they should understand and help their customers.

Miinukset: The room doors shud be changed. They are giving a bang n nosie can be heard in the room.

Plussat: Well maimtained

Miinukset: Language constraint.. Staff must know international languages .and menu cards should have english script over it.. I could not get anything to eat..

Plussat: Convenience of location

Miinukset: front desk clerk and security guard

Plussat: The room was very comfortable and had everything I required

Miinukset: The staff were rude and not very helpful

Plussat: Quiet, excellent location, a lot of eateries and shopping places around.

Plussat: The location is very good for transportation & relax

Miinukset: the toilet smells bad

Plussat: Excellent location

Miinukset: Room is a little tired. Toilet is quite smelly.

Plussat: Nice staff, nice facilities, airport bus departs 30m from hotel entrance!

Plussat: Location, location, location

Miinukset: No word of English, even at reception. Terrible smell in the bathroom.

Miinukset: Could not get my iPon3 connected to the hotel network.

Plussat: it was just across from the square n near to shopping mall..very nice

Miinukset: perhaps the command of English for travellers

Plussat: Aamiainen oli todella hyvä, mutta western style menu puuttui kokonaan, Sijainti oli hyvä, ja kaikki palvelut olivat aivan muutaman kilometrin sisällä.

Miinukset: Olisi luullut että hotelli olisi ollut laadukkampikin.

Plussat: Nice lobby and room with a great city location. Very close to several things to do and see.

Miinukset: Very expensive restaurant that did not carry an equal quality of food. Service at the bar was slow and exchanging money was more difficult at this hotel than at others I have been to in China.

Plussat: Everything which you expect from a 5-star hotel. The room is very clean and up to standard, as expected for Shangri-la brand hotels. Service staff are also extremely helpful and professional. Given the lack of subway transport in the city, it helps that the hotel is situated at walkable distance away from the Parc66, a really big and modern shopping mall. Also located close to famous attractions like the lake and baotu spring via few minutes taxi ride.

Plussat: For a non Chinese person, the breakfast options were limited as the food was largely local based. Also having some more healthy food varieties would have been good as the lack of that also limited what I could eat.

Plussat: Fairly central. Upgraded to room with a view onto Spring Square which was brilliant.

Miinukset: Not many options for dining.

Plussat: The nice music from the singer in the lounge.

Plussat: The variety available at breakfast was really amazing and would suit almost any requirement.

Plussat: Good location and close to everything. Clean and comfortable bed. Staff are very helpful. Left medicine in the fridge and was kept well. This is very impressive.

Miinukset: Booked 7 nights at hotel and was asked to make a deposit of RMB 12k. Don’t know why! Then changed to 9k and finally 8k.Is there a reasonable rule to follow or changeable by front desk receptionist???

Plussat: Everything

Miinukset: House keeping noise but all in all it was fun

Plussat: The bed was very comfortable and the WiFi availability.

Miinukset: When l made a booking and l received confirmation that my booking was successful. Upon arrival that morning 0200am, l was told the booking number was not confirmed. Language was also a challenge on my part, such that l could express fully. Nice stay besides challenges in communication

Plussat: Room is clean and comfortable, quite neighborhood

Plussat: The staffs were friendly

Miinukset: More western food

Plussat: Specious very clean and comfortable. The staff from the room cleaners to the general manager was very helpful and friendly in fact my 10 days there was like my family house. I will return there anytime any day it’s a place to be, I highly recommend Gland Mercury, the caring was immense.

Miinukset: I love everything there.

Plussat: Booking.com didn't indicate that the hotel was nearly fully booked for a conference. Upon check-in, I was informed about this issue and given a free upgrade to a suite. The upgrade was nice, but the receptionist or manager gave me a suite that was dusty and seemed unused for a period of time. There were cracks in the floor tile and the wood on the wall had peeled. It was only after calling to the front desk to complain that another receptionist/manager changed me to another suite. It was smaller, but a lot cleaner. The floor was higher, so the hallway was quieter. The cleaning staff on that new floor was a lot more attentive, too.

Miinukset: Booking.com didn't indicate that the hotel was nearly fully booked for a conference. Upon check-in, I was informed about this issue and given a free upgrade to a suite. The upgrade was nice, but the receptionist or manager gave me a suite that was dusty and seemed unused for a period of time. There were cracks in the floor tile and the wood on the wall had peeled. It was only after calling to the front desk to complain that another receptionist/manager changed me to another suite. It was smaller, but a lot cleaner. The floor was higher, so the hallway was quieter.

Plussat: Breakfast. That was really good. Don't be late for this. Otherwise You can start Your day hangry ;-) Number of banks and shops around, so no problems with late food/cash supplies. In general place is clean and hot water is running. Personell is friednly and ready to help. If You can make yourself understood. Believe me - it's not easy ;-)

Miinukset: Well... I believe last plubmer they had where on duty was a close friend on Budda. Whole sanitary equipment cryes for maintanance. I'd say whole hotel needs a general overhoul badly. It does NOT meet Your expectations for Mercure group at all. I'd say place is badly overpriced for what they offer.

Plussat: The hotel is fine but a little bit out of business district. Overall is a nice place to stay. The staff is welcoming and some can speak English.

Miinukset: Nothing.

Plussat: Very comfortable and clean rooms. Decent room rates. Friendly staff.

Miinukset: Not very conveniently located. Train station was a relatively long taxi ride away.

Plussat: Clean and good staff

Plussat: Resturant food was OK, and the rooms were OK. Pretty much everything else was mediocre or bad, definitely not up to the standard of an international chain hotel.

Miinukset: Breakfast was expensive. Laundry charges were very high. The outside of the building was filthy, to the point of on first sight wondering if we should go elsewhere (although there was a notice in our room saying it was to be cleaned the folllowing week). The rooms were pretty rough around the corners. Definitely not up to the standard of an international chain hotel. The location ended up not being close to anywhere we wanted to go.

Plussat: Location

Miinukset: Need improvement for the frond desk staff service, need smiles, and welcoming attitude.

Plussat: Staff where very friendly and helpful. Always ready to make sure that your comfortable and happy.

Miinukset: AC can only either be cold or hot depending on the season. We stayed during winter and the rooms were too hot most nights.

Plussat: Comfortable bed

Miinukset: Receptionists have no smiles.

Plussat: The location is perfect, near to the lake and in 5 minutes walk from old city and modern shopping area.

Miinukset: Staff don't communicate in English․ Room is old style, they don't change the towels often.

Plussat: We really enjoyed our stay there. Very friendly and helpful staff, clean and spacious room, wonderful meals. The pool was also clean and safe. Excellent location close both to main places of interest and shopping street with malls. Great for families with children.

Miinukset: The room needed a bit of renovation, not all the staff knew English and no labels in English near the dishes during lunch, but it didn’t spoil the whole impression.

Plussat: 　service very good,thanks

Miinukset: No

Plussat: Good stay

Miinukset: Nil

Plussat: Location. Close to lake and bar street. Has free billiard.

Miinukset: Very old room, no redecoration for long time, never cleaned windows, furniture ruined! Room 5103. Dirty restaurant, gym is just nominal - several pieces of old equipment, some are broken. A lot of chlorine in swimming pool. Buffet very poor, almost no meet not everything fresh. 2.5-3 star hotel.

Plussat: Near to muslim food restaurants. Walking distance.

Miinukset: Room is small

Plussat: Miss Chen and Yin very nice and helpful. All staff are patient and kind.

Miinukset: Location is a bit far from public transport. Only knowing exact location after you get the hotel.

Plussat: Just a typical hotel here. Nothing special.

Miinukset: Meh.

Plussat: quiet street

Miinukset: old filthy rooms, esp. the bathroom was shabby they offer single rooms for two persons (1,3m beds)