Jinan hotellia

Plussat: Everything was just great, the staff were very friendly and kind. They will run around for and need or question we had. I think next time I will bot search for a Hotel in Jinan, I will simply re-book here.

Plussat: I enjoyed the breakfast very much. There are a lot of variety of food to choose from. Being traveling around of the world for many cities. I would say that breakfast here was ranked at top three of my list. One more thing that made my trip especially pleasant was that the two girls ( June and Alice) who worked at the club lounge on 11th floor, their hospitality and sweet smiles made us felt so happy to visit the club lounge.

Miinukset: at reception it would not accept my Hong Kong Bank account debit card - i double checked my finances and all was good! the systems available could not process my card!

Plussat: A very central convenient location near many shopping malls. The staff were very helpful, friendly and welcoming, especially Ms. Yao, she speaks english very well and she is a very helpful person. The room was well maintained, comfortable and spacious. Gorgeous pool. I will definitely be staying there again and I highly recommend.

Plussat: The staff helpfulness. They always try their best to help us

Miinukset: Choices of breakfast not that much as shang ri la

Plussat: Location is very central - it is easy to reach all the main attractions and shopping malls. Room was cozy and very clean. Soundproofing was good, there was almost no noise from otherwise very busy street.

Miinukset: Check-in was almost 2 hours after the time stated in the hotel rules. Shower had a sewer smell.

Plussat: The location is close to everything.

Plussat: Staff, breakfast, rooms, everything was top notch. Was very surprised such a luxury hotel for the standard of the city.

Miinukset: Only negative was the closing of other rooms doors and voices can be heard quite easily

Plussat: Loved the pool and the fact there was access to the gym. Room service was nice. Very nice tub in the bathroom.

Miinukset: There was something sticky on a counter in the room, and we asked the front desk to have someone come and clean it up, but they didn't. Other things were cleaned in the room instead. Swim caps for the pool were unreasonably expensive. The AC didn't get as cold as we set it to be, and we were hot most of the night.

Plussat: Location, the lobby, bar

Plussat: Beautiful hotel. The rooms were very clean.

Miinukset: The staff were hard to communicate with as there was a language barrier. They would not accept my friend's Chinese debit card to pay for their room and I had to put it on my foreign credit card. I am still waiting for the deposit to clear. We didn't eat the breakfast and called to cancel it. The next morning they wanted to charge us for it. It was very difficult to tell them we are not paying for something we did not have. Poor customer service, especially for a Hyatt.

Plussat: Nice hotel.Great location and staff

Plussat: Great location, comfortable, good breakfast spread, good value

Miinukset: Nothing

Plussat: Comfortable room, air-con great, quiet, great service from helpful staff. A number of the staff could speak some English. Next a large shopping centre. We had Starbucks every day.

Miinukset: Toilet blocked on us once but they were very quick to fix.

Miinukset: There are very few vegetarian options in breakfast

Plussat: Staff very friendly and helpful. Can order packed take away breakfast for early trains. Close to Jinan station. Daily snacks .

Miinukset: Breakfast hot food is cold or lukewarm.

Plussat: Staff were very helpful (I spoke to them in Chinese). Although there was no Iron or ironing board in the room one was brought up to me promptly when requested from reception. The rose on the bed was a nice touch, although I was travelling alone and not intending on sharing my bed with anyone! Location was excellent as it was very close to the train station.

Miinukset: The rooms was very worn out and old. Wifi patchy in parts of my room. Had many Chinese options at breakfast, but not much western.

Plussat: Very convenient as it is close to train station. Room is comfortable and has everything we need.

Miinukset: Aircon was not turned on. Hotel said aircon is only an option during summer.

Plussat: This hotel was amazing! This hotel was such a treat for someone from the Western world like me. Everyday the staff would not only just tidy my room while I was out, but leave free food snacks (big portions too) and gifts out for me (as well as free water). I also was entitled to a free breakfast buffet everyday and it was amazing. So much food from Asian to Western food - It was food heaven. The hotel was also based in a great area. It is just down the road from Jinan railway station. I could conveniently leave the hotel and jump on the train to another Chinese city so easy. Also the hotel is close to a shopping mall, as well surrounded by so many amazing Chinese restaurants and cultural shops. However if you are willing to walk a further 15 minutes out, then the best area to visit is what the locals call the "Kuanhouli pedestrian street" (type that in your maps app). The pictures I show if this review are from around the "Kuanhouli". It is a place full of Chinese food stalls and surrounded by other big shopping mall buildings. It is such a cultural treat for any foreigner. I think this could be the best hotel in Jinan for any foreigner that wants stay and experience the culture of Jinan city.

Miinukset: Absence of staff speaking Enlish was very disappointing.

Plussat: rooms were good

Miinukset: they charged 483 rmb extra and not refunded till now. please arrange.

Plussat: All the hotel staff, from general manager to front office to housekeeping have helped. I do not know Chinese language but the staff went out of way to find what we needed and provided us. Checkin and Checkout was very smooth. The General Manager assisted in buying bus tickets to Dongying and showed the way to use the bus service, which I would have been unable to do by myself. The Hotel is in the heart of the city. Comfortable room with accessories. These gestures are what helped me rate the hotel excellent.

Miinukset: Nothing

Plussat: location for bus trips train trips etc.

Miinukset: no beer in bar

Plussat: Very close to Jinan high speed train station, this is a wonderful hotel.

Miinukset: /

Plussat: Location was great

Miinukset: The temperature control was somehow not efficient

Plussat: The room and the lounge were good and met my expectations for an executive package.

Miinukset: If the lounge can provide small snacks and drinks 24hours it will make the lounge even better for business travelers.

Plussat: The breakfast buffet was one of my best Chinese buffets!

Plussat: Very clean ; close to Jinan West

Miinukset: Everything is too perfect

Plussat: Very clean and comfortable; staff are courteous.

Miinukset: A bit far off from the city centre.

Plussat: Nice staff..very close to train station..wonderful breakfast for a foreigner like me.

Miinukset: The A/C in my room wasn’t working properly.

Plussat: Receptionist helped me upgrade to a suite with the nice city view.

Miinukset: Air conditioning. The quality of the supply air was really bad.

Plussat: hotel is very elegant!

Miinukset: Nothing to say!

Plussat: Room is very clean and spacious, love the bath! We had a very comfortable stay. Walking distance to the city center and lots to do. Staffs are very helpful.

Plussat: Everithing!

Miinukset: The staff could speak english better

Plussat: Breakfast was substantial and took place in a revolving restaurant. Rooms were spacious. Fruit was provided as a welcome gesture. Overall very good and comfortable stay

Miinukset: None

Plussat: Nothing

Miinukset: The room is drag. Breakfast has wide choice but poor quality. Found clump of hair stuck onto wall of shower.

Plussat: I would like to compliment Duty manager Ms. Michelle and Mr. Darmon from Concierge Cause they assisted me a lot with hotel car service and also when they saw me traveling alone and facing jet leg problems they sent friuits to my room. Whenever I showed up in hotel lobby they always addressed me by my name with big smile and warm greetings. Also I would like to compliment Ms Ina and Ms Phoebe from front dest, they were very helpful and genuine when I was asking for a nice quiet room.

Miinukset: The WiFi was not in service at all.

Plussat: room is big and clean, staffs are friendly

Miinukset: nothing

Miinukset: Worst experience in my life at a Hilton. All common areas were properly air conditioned. The hotel refused to turn on the air conditioning for the guest rooms. The temperature in the room had to be at least 30C. We finally propped the door open to let cool air in from the hall. The room had also been smoked in so between the heat and the smoke the room was repulsive.

Plussat: Huge, clean, comfortable room.

Miinukset: Far from the airport.

Plussat: Everything especially the swimming pool.

Miinukset: None

Miinukset: in this hotel was the worst internet in my life! when you go on a business trip, the quality of the Internet is one of the important conditions ... but in this hotel, even Chinese sites are not opened, I'm not talking about foreign the quality of Internet services in this hotel does not match the level of the hotel at all!

Plussat: All the staff were very friendly, concerned and polite. Especially thanks to the staff working at the bar.

Plussat: The hotel nice and modern, breakfest very nice also I was there only for 1 night but the wifi very poor, only at the loby it's avaiable,

Miinukset: Food in the hotel not that good.

Plussat: The food and staff

Plussat: The hotel rooms were clean. The mini bar has a very poor selection

Miinukset: The hotel staff spoke little or no English. Therefore anything beyond hello welcome to our hotel was a struggle. I had them order me a taxi to the airport the day before as I had an early flight. Of course there was no taxi when I arrived in the lobby at 5am. Then it took another 20 minutes for the lady at the desk to understand that I needed a taxi right away.

Plussat: There were options for pure vegetarians, pleasantly surprised to note the same

Plussat: Table tennis everywhere

Miinukset: The room doors shud be changed. They are giving a bang n nosie can be heard in the room.

Plussat: Convenience of location

Miinukset: front desk clerk and security guard

Plussat: The room was very comfortable and had everything I required

Miinukset: The staff were rude and not very helpful

Plussat: Quiet, excellent location, a lot of eateries and shopping places around.

Plussat: The location is very good for transportation & relax

Miinukset: the toilet smells bad

Plussat: Location, location, location

Miinukset: No word of English, even at reception. Terrible smell in the bathroom.

Plussat: Aamiainen oli todella hyvä, mutta western style menu puuttui kokonaan, Sijainti oli hyvä, ja kaikki palvelut olivat aivan muutaman kilometrin sisällä.

Miinukset: Olisi luullut että hotelli olisi ollut laadukkampikin.

Plussat: Fairly central. Upgraded to room with a view onto Spring Square which was brilliant.

Miinukset: Not many options for dining.

Plussat: Great room, perfect location.

Miinukset: Only a small issue with the poor English of some staff, though in general it was fine.

Miinukset: Rooms are very small, prices are too high

Plussat: Good location and close to everything. Clean and comfortable bed. Staff are very helpful. Left medicine in the fridge and was kept well. This is very impressive.

Miinukset: Booked 7 nights at hotel and was asked to make a deposit of RMB 12k. Don’t know why! Then changed to 9k and finally 8k.Is there a reasonable rule to follow or changeable by front desk receptionist???

Plussat: The location is perfect, near to the lake and in 5 minutes walk from old city and modern shopping area.

Miinukset: Staff don't communicate in English․ Room is old style, they don't change the towels often.

Plussat: We really enjoyed our stay there. Very friendly and helpful staff, clean and spacious room, wonderful meals. The pool was also clean and safe. Excellent location close both to main places of interest and shopping street with malls. Great for families with children.

Miinukset: The room needed a bit of renovation, not all the staff knew English and no labels in English near the dishes during lunch, but it didn’t spoil the whole impression.

Plussat: 　service very good,thanks

Miinukset: No

Plussat: Good stay

Miinukset: Nil

Plussat: Location. Close to lake and bar street. Has free billiard.

Miinukset: Very old room, no redecoration for long time, never cleaned windows, furniture ruined! Room 5103. Dirty restaurant, gym is just nominal - several pieces of old equipment, some are broken. A lot of chlorine in swimming pool. Buffet very poor, almost no meet not everything fresh. 2.5-3 star hotel.