Hotel Boutique Minister

Great location for access to the beach, exploring Port de Soller, accessing motorways for exploring the island. The suite was spacious with a lovely balcony with fantastic sea view. The breakfast food was good with a lot of variety (service not as much).

This should not be a 4 star hotel, not the proper value & service for the amount paid. You are clearly paying for view, location & nothing else. Some items that caused quite a turnoff for us were - 1. Staff incredibly lacking customer service. We felt like we were putting them out with any simple request or question. This included front desk and restaurant staff. 2. Parking - private lot, but a bit down the street from the hotel. The system to get out of the parking is terrible. They give you coins at the front desk (reluctantly) to use to get out of the car park. On multiple days, the coin did not work and the gate would not open. We had to go back into the hotel to get new coins & given quite an attitude that felt like they were accusing us of not operating correctly. We finally got someone to come out and inspect and huh...it was broken. This caused us to be late for our helicopter ride. 3. Coffee - there is a coffee maker in the room, but why bother? They give you clear instructions at check-in, along with sign in the room that you only get 2 pods for free (for the whole stay, regardless of # of people) & the rest you pay 1 Euro for plus an extra 0.40 Euro for creamer. This is just tacky. At a 4 star hotel, this should be included. 4. Beach/pool towels - towels are available at the front desk and can be replaced daily; however, they require a 5 Euro per towel deposit, only payable in cash. Again, this is tacky. How many people are stealing towels? 5. Towels in room - there are signs warning you to use with care because if you get makeup on them you will be charged. 6. Mini-bar in room - only had 3 small bottles of wine, no other selection. 7. Pool area - rather small and sits at the back of the hotel overlooking a street, parking lot and some dumpsters. There is a bar, but nobody was ever there. There was a sign that said ring bell for service. 8. Wi-fi - terribly slow