Port of Spain hotellia

Plussat: The ambience and the service

Plussat: I liked the ambiance in the room and it was very spacious

Miinukset: For the price i paid I think it should have included breakfast

Plussat: Dinners were serenaded with beautiful music or live players, fabulous sunsets over the ocean, relatively free of interruptions and with a staff that remembers true customer service.

Miinukset: The functionality of the key entry to the elevators was at times challenging.

Plussat: Clean.

Miinukset: No beach access. Location is right next to the port and can smell. Not child friendly.

Plussat: Everything

Plussat: Location

Miinukset: Dirty towels, bad breakfast and poor service

Miinukset: Breakfast not being served after 1030

Miinukset: The pool was fine itself. But there was a hygiene sticker from a bikini bottom stuck to the hot tub glass which had obviously been there for a while. Also it rained heavily during my stay and no one had the foresight to move the sunbeds so when we did go down after the rains, they were unusable. I also paid for a Seaview but the main window in my room was dirty and frosted

Plussat: It was beautiful and lovely

Miinukset: Every was wonderful

Plussat: Cafe is open til late. Infinity pool is great. Staff is friendly.

Miinukset: Please give me a printed bill of all additional charges. More vegetarian choices and variation for Breakfast please. Please fix the elevator!!

Plussat: The entire service was awesome...

Miinukset: I think parking should be included...instead for paying an hourly fee

Plussat: Everything

Plussat: Everything is perfect

Miinukset: Everything

Plussat: The ambiance was woooooowwww, friendly courteous staff, very clean surrounding and room. Customer service

Miinukset: Did my reservation online with booking.com only to find out that the price varies between booking and dealing direct with the hotel

Plussat: Paula at housekeeping actually made my day. I also got an extra special coffee downstairs, I'm sorry I didn't get her name. I'm confirming that coffee can't be found anywhere else. The place was clean, the breakfast was superb. I was pleased overall

Plussat: I totally love there hospitality

Miinukset: I honestly didn't had an issue.. Except the long waiting for room service..

Plussat: Bed was comfy, breakfast was delicious and room had everything we needed.

Plussat: Staff was excellent And the room was nice !!!

Miinukset: It need to have more food options for breakfast ? The pool a bit to small ? And the cable signal keep dropping for some channels.

Plussat: Clean, good bar

Miinukset: Not much local food...

Plussat: Staff's customer service skills were outstanding!

Plussat: Walking distance to stores and restaurants

Miinukset: Although we were warned about the ongoing construction...a lot of noise

Miinukset: Difficult to get a taxi from hotel but landlady arranged this

Plussat: Wonderful little guesthouse with a nice atmosphere. The room was comfortable and the breakfast was delicious. Pam was very helpful with giving me advice and helping me find the right person to go to the Caroni bird sanctuary.

Miinukset: Just some minor remarks about the bathroom: the air suction was extremely loud and water would leak from it when it rained outside.

Plussat: Pam was an amazing host, she gave us a full synopsis on attractions and activities to do around the island.

Plussat: The staff are extremely friendly ....and I even had my breakfast later .....because I went to get stuff done before ...the lady in the kitchen said it was not a problem ....to leave me breakfast....and low sodium and vegetarian to ....it was truly fantastic

Plussat: Extremely lovely house, decorated with love, wonderful bed, marvelous rooftop like a rooftop garden, and PAM, the host, and all her stuff are really phantastic. She helps whenever she can - and she can! She's great. Thank you so much for all! Really highly recommended, and the neighborhood newtown and Woodbrook are easy and relaxed with very friendly people.

Miinukset: ---

Plussat: Friendly staff excellent breakfast great location

Plussat: Pam, the owner, is very kind and helpful!

Miinukset: Reservation made and reservation confirmed by manager with credit card as collateral, turn up at 11.30 pm after a long journey, room given to someone else and hotel fully booked. In other words, very pleasant.

Plussat: The breakfast was reasonably priced and tasty

Plussat: It was the nicest hotel in the city.

Miinukset: The employee's attitudes and demeanor. Not very friendly. Hydration stations would be nice.

Plussat: The breakfast is normal but you may have to wait for a table due to lots of people using at the same time go early is better the staff are great and very help full this hotel is a pool which looks good but lots people used it but remember drinks cost a lot and all the extra

Miinukset: the hotel is in a good spot but not so good if you want see the main town there is a walking path in the hotel you go down a hill and get a taxi or used the hotel taxi ask cost remember the hill you go down there is a spot you get a taxi from. The square has lot cars used the light crossing if you want to go walking lots of people walk and run around take you time if you go walking remember the hill you need to used your door card to open the gate at the bottom and return

Plussat: The hotel is delapidated for hilton

Miinukset: The hotel needs to upgrade

Plussat: Everything

Plussat: Boiled eggs were available on request

Miinukset: Long uphill walk from the carpark

Plussat: Not a lot

Miinukset: Too expensive

Plussat: The Hilton Honors Free Lounge was a nice perk. Hotel pool looked nice, even though I just walked by on my way out to work.

Miinukset: Rooms are ready to be upgraded since they look and feel outdated and even a little bit deteriorated. Don’t expect much help with your bags since the concierge desk was most of times busy and short of staff. I asked for a little spoon to be sent to my room so I could eat a yogurt that I’ve kept in my minibar fridge, but I had to wait for it about 5 hours and had to call at least 3 times repeating my simple request. Charging US$35 each day for breakfast seamed a little too much.

Plussat: The hotel has a great location. Very close to the Savana and Port of Spain.

Miinukset: The room that we were assigned was not in working order. The shower handle fell off and was not functioning properly. There was hair on the sink. We switched rooms and were provided with complementary breakfast.

Miinukset: I dont like how long it's taking to get my security deposit of 600.00 back

Plussat: The location and the pool.

Miinukset: This has been my 7th stay here during the last 5 years, (2nd for the year) & more than likely my last. The conditions of the rooms that I get, keep deteriorating and the front desk for check-in on this trip was appalling. I refuse to pay for bad service.

Plussat: The pool was really nice.

Miinukset: Some of the staff weren’t so accommodating.

Plussat: Stay at Kspok was a breeze. From check in to checkout was seamless. Staff was very helpful and professional. Access to recreation and urban areas ideal.

Miinukset: Only drawback, isles were a little narrow.

Plussat: I was only at the Kapok for one nite and booked last minute and I couldn't have had a better experience at Kapok. When I arrived, they were warm and welcoming and gave me a complimentary upgrade to a King-sized bed. I slept diagonally and like a baby. the next morning I had a meeting at noon and they happily gave me an xtra hour so I could take my meeting in private and then check out at 1. there was also Kava restaurant in the lobby which is a cool little place. it is also located very close to the Savannah and a strip mall area with many shops. highly recommended.

Miinukset: wish I could have stayed longer!

Plussat: Everything

Miinukset: I love everything about the place.

Plussat: Clean bedding

Miinukset: Bathroom was extremely small

Plussat: The cost for the room.

Miinukset: No microwave or bottle opener in room.

Plussat: Location and breakfast

Miinukset: Older hotel, also was questioned by front desk when requesting additional pillows and blanket

Plussat: I think this is good value for the money in the area, staff is nice, had breakfast - it was good.

Miinukset: Place advertised parking on premises - well, it's just long driveway, that fits maybe 4 cars, which is fine. The problem was: we could not park, because of staff cars + other guests parked already and they had to leave and then come back , but late- so the staff couldn't handle that puzzle. So, we had to park on the street (rental car + busy area, try to find the spot!) and , since the parking side of the street alternates depending on day of the week, I had to get up exactly at midnight ( went to bed early - had to leave early) and move car to the opposite side in order not to be towed . Very inconvenient...

Plussat: The staff were polite and helpful. Access to eating amenities was good.

Miinukset: The breakfast was overpriced and lacked variety.

Plussat: The breakfast was amazing.

Miinukset: There were mosquitoes in the room even though my windows weren't open.

Plussat: Super friendly staff. Really felt at home

Plussat: Lovely helpful staff. Good recomendations on what to do. Excellent security charming building.

Plussat: Place was clean and staff friendly.

Miinukset: I ordered breakfast separately which I felt was over-priced at US$10. It was basic breakfast and so there was no value for money.

Plussat: The staff was friendly, professional and accommodating

Plussat: Clean and quiet space

Miinukset: The breakfast was a little disappointing. I think they are a little pricey

Plussat: Top class accommodations

Plussat: Lovely decor in outside covered patio garden with nice seating area for relaxing and breakfast.

Miinukset: Unfortunately post carnival the restaurant was closed. Prior notice would have been appreciated since ordering take out food for delivery to the hotel did not work well for us. Notice on booking confirmation indicated information about the restaurant which could provide both lunch and dinner options. The twin bed bedroom which was as requested did not have windows to the outside. This should have been made clear on the hotel information web site.

Plussat: Breakfast was awesome

Miinukset: The pool was off the compound which wasn't even a full size pool. Lighting was working till the nxt day of staying. The bed was sinking in the middle.

Plussat: Good size room with modern and complete amenities.

Miinukset: Carpet was musty.

Plussat: The property owner were very helpful and kind. They allowed us to check in early and help us with ordering and pickup on one of our meals.

Miinukset: Could not find many places to eat in the area that wasn't fast food.

Plussat: Alicia and her husband are great hosts. Taking us to various places. The rooms are very simple, but everything is working. WIFI is working very well.

Miinukset: Just small things like no soap in the bathroom.

Plussat: A very friendly and welcoming staff. Very easy to find with the use of Google and appliances were in excellent condition I will visit again.

Miinukset: Though the facility was very secured I was a bit disturbed with The lack of availability for parking. Also the Doors to bedroom were unable to be locked.

Plussat: Great hosts, clean property, good value. Very knowledgeable about Port of Spain, Open to late check in. Very helpful to foreign visitors.

Miinukset: No complaints for the style and value of the property.

Plussat: The size was bigger than expected. The property was gated with an electric lock which gave a sense of security. Staff was friendly and accommodating.

Miinukset: Just had a little bit of a wait to check in. I knew my taxi driver personally so it was not a problem but for someone else that might be of an inconvenience.

Plussat: We like the Proximity to the City. Safe accommodation.

Miinukset: The mattress.

Plussat: Parking and location

Miinukset: Parking and location

Plussat: I love the room, it was more than I expected. It was clean, comfortable, cozy, spacious. The location was very peaceful, quiet and the staff was pleasant.The view was on point we could have seen the independence fireworks outside our hotel room. Needed a bit of maintenance work in the pool and upgraded general, but it was lovely

Miinukset: On booking.com there was one price for breakfast when we had breakfast there was a completely different price,which was more almost double the cost. Portions was small no value for your money.

Plussat: Friendliness of staff, very accomodating

Miinukset: Rooms need upgrading, add a fridge, microwave upgrade coffe maker, moved to another room due to bed rolling, shower drain clog, fitness center and landry room unavailabe, ice machine not working

Plussat: The pool was enjoyable

Miinukset: The Fitness Center was unavailable for use and we weren't informed before hand. The bed was fit for one and not two comfortably. There was no front desk staff available on duty for several minutes when we arrived. The Wi-Fi was not working.

Plussat: The breakfast was ok (so-so)

Miinukset: Less there Of.. More variety needed

Plussat: Liked the fast service and hospitality

Plussat: My experience was so bad I’m not sure what I liked

Miinukset: The first room had no crib, we were moved to another room which had ants and then moved to another room which was behind a party that no one seemed to care that we have a 1yr old with us. They promised us a free night and that they will call us we are still waiting on the call.

Plussat: Everything else was amazing from clean rooms to a comfortable bed and a lovely pool. The staff were very helpful.

Miinukset: I didn't like that fact that for me to get meal added to my booking I couldn't do it here.

Plussat: NOTHING

Miinukset: Everything the worst experience EVER