Staff was excellent. Very accommodating and helpful
A Horrific Experience
The hotel itself is nice, clean, and very conveniently located to many attractions and great restaurants in downtown Portland. However, those do not make up for the truly terrible customer service we experienced.
As a frequent traveler, I've stayed in my fair share of hotels of varying degrees of comfort. Upon checking into the Paramount hotel, I was very pleased with the hotel and my room- however, my pleasant experience stopped there. At 1 AM my first night, the guest in the room next to me was being overly disruptive. I finally called the front desk, spoke to April, and hoped it would be taken care of. The guest continued to be loud and I woke up every hour- at one point she was screaming at a hotel employee that he was assaulting her- until I called again at 4 AM and was told that the guest was being escorted out. However, this process was also loud and kept us up until close to 5 AM- and ultimately, the hotel took 4 hours to solve a problem that I called about at 1 AM. I understand that a loud neighbor is not the hotel's fault- what happened next was. I never received any sort of follow up from them, explaining or apologizing for our terrible night. Since I was not contacted, I stopped by the front desk and spoke to Jeremy- he was rude and did not apologize or offer any explanation as to what happened or what compensation we could expect. I stopped the desk a second time and requested that a manager call me on my cell phone- I was going to be out of my room all day. I left my cell phone number with Jeremy- and received no call. I returned to the hotel around 7PM and once again approached the front desk- I was told there was no available manager and that I wouldn't be able to speak to one until 9 AM the next morning (after I was already expected to check out). Finally, Charlie at the front desk was able to get a hold of a manager who said that she had tried calling my room (even after I specified that I would be out all day and specifically left my cell phone number) and that they would compensate one night of my valet parking ($39). Through all of this, I still never spoke to a manager and never received a formal apology (though a manager did call me on my flight back to New York the next day). Overall, the horrible customer service and miscommunication of the hotel staff left me upset and, frankly after the events of the night before, unsafe. For the cost of this hotel, I expected better service and a better compensation for my lost night of sleep. My stay was handled in an unprofessional manner- I certainly will not be returning and urge others to choose other accommodations when visiting Portland.
location close to everything
Walls were a bit thin?
staff was friendly. I would stay there again
restaurant was great. Room was clean and comfortable.
The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!
Beautiful, but not the most comfortable
View, cleanliness, roominess, service
Bed hurt my back (not normal), loud jacuzzi, TV channel surfing was a bit awkward.
Comfortable and clean. Great location
Beds were very comfortable. Staff was very attentive. Easy walking to places. Very clean. Great stay over all.
Toilet stopped up twice but staff were right on it when notified.
Quiet, comfortable centrally located hotel with friendly helpful staff and a nice convivial atmosphere
Great location. Can't beat it. Quality was great. Staff was great and extremely helpful (except doorman). Would definitely recommend.
Doorman were terrible. Never opened the door once for us. Three of them just stood there and watched my wife and I open the door ourselves. I have no problem opening doors, but whats the point of having three doorman if they don't do anything. Minor detail. Just thought it was funny. Not a hard job.
The Paramount Hotel sijaitsee keskustassa, ja Portlandin taidemuseo ja Pioneer Courthouse Square 5 minuutin kävelymatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva business center, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto. Tämä hotelli tarjoaa asiakkailleen 121 neliömetriä kokoustiloja.
Perustuu 627 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
The Paramount Hotel osoite naapurustossa Downtown on 808 Southwest Taylor Street, ja sen etäisyys kaupungin Portland keskustasta on 0,7 km. Hotellin The Paramount Hotel lähin maamerkki on Portland Art Museum.
Hotellin The Paramount Hotel sisäänkirjautumisaika on 16:00 ja uloskirjautumisaika 12:00.
Kyllä, The Paramount Hotel tarjoaa ilmaisen WiFi-yhteyden.
Ei, The Paramount Hotel ei tarjoa ilmaista pysäköintiä.
Ei, The Paramount Hotel ei tarjoa ilmaista lentokenttäkuljetusta.
Hotellin The Paramount Hotel etäisyys on 10,4 km kentältä Portland.
Ei, lemmikkieläimet eivät ole sallittuja The Paramount Hotel hotellissa.
Ei, hotellissa The Paramount Hotel ei ole uima-allasta.