Portland hotellia

Plussat: Excellent location Excellent staff Clean Room Can't wait to go back!

Miinukset: Not a single thing!

Plussat: Beautiful design overall with walls, furniture and decor. Elevators are fabulous, quiet and quick. We needed a non-slip mat for the shower and it was provided immediately. Wonderful restaurant inside, Tanner Creek! Great food and happy hour.

Plussat: Everything else.

Miinukset: Room service walked in without knocking.

Plussat: Roof top terrace was nice, beds were really comfortable and the breakfast was good.

Miinukset: View of the air conditioner

Plussat: Almos everything! Amazing place!

Miinukset: My room was close to the laundry... And the laundry is 24 hours. Not a good combination!

Plussat: Great location, comfy bed, friendly FrontDesk, clean room.

Miinukset: Overall experience was good. Except my Lost and Found were never found.

Plussat: The staff.

Plussat: The staff was excellent and the design of the room as well as the layout of the hotel was great. The decor was lovely.

Plussat: Our room was beautiful and the staff was always friendly and helpful! We highly recommend this hotel!

Plussat: Modern, location, friendly and efficent staff.

Miinukset: No

Plussat: location

Plussat: The location was great.

Miinukset: The price per night & the breakfast

Plussat: Great value and awesome staff.

Miinukset: Nothing.

Plussat: Staff was wonderful, great location and nice view. The bed was exceptionally comfortable

Miinukset: For the amount we paid for our room, (which was spendy)the bathroom sink was cracked and furnishings a little dated. Bar closed early as did room service Next time we'll look for something else in the same location

Plussat: The hotel itself is nice, clean, and very conveniently located to many attractions and great restaurants in downtown Portland. However, those do not make up for the truly terrible customer service we experienced.

Miinukset: As a frequent traveler, I've stayed in my fair share of hotels of varying degrees of comfort. Upon checking into the Paramount hotel, I was very pleased with the hotel and my room- however, my pleasant experience stopped there. At 1 AM my first night, the guest in the room next to me was being overly disruptive. I finally called the front desk, spoke to April, and hoped it would be taken care of. The guest continued to be loud and I woke up every hour- at one point she was screaming at a hotel employee that he was assaulting her- until I called again at 4 AM and was told that the guest was being escorted out. However, this process was also loud and kept us up until close to 5 AM- and ultimately, the hotel took 4 hours to solve a problem that I called about at 1 AM. I understand that a loud neighbor is not the hotel's fault- what happened next was. I never received any sort of follow up from them, explaining or apologizing for our terrible night. Since I was not contacted, I stopped by the front desk and spoke to Jeremy- he was rude and did not apologize or offer any explanation as to what happened or what compensation we could expect. I stopped the desk a second time and requested that a manager call me on my cell phone- I was going to be out of my room all day. I left my cell phone number with Jeremy- and received no call. I returned to the hotel around 7PM and once again approached the front desk- I was told there was no available manager and that I wouldn't be able to speak to one until 9 AM the next morning (after I was already expected to check out). Finally, Charlie at the front desk was able to get a hold of a manager who said that she had tried calling my room (even after I specified that I would be out all day and specifically left my cell phone number) and that they would compensate one night of my valet parking ($39). Through all of this, I still never spoke to a manager and never received a formal apology (though a manager did call me on my flight back to New York the next day). Overall, the horrible customer service and miscommunication of the hotel staff left me upset and, frankly after the events of the night before, unsafe. For the cost of this hotel, I expected better service and a better compensation for my lost night of sleep. My stay was handled in an unprofessional manner- I certainly will not be returning and urge others to choose other accommodations when visiting Portland.

Plussat: I loved the view from my room and i loooooooved the comfy bed.

Miinukset: the coffee in the room. i was surprised it was starbucks. tasted like dishwater and i used bottled water. The parking price is exorbitant, especially since it is 20 in other places.

Plussat: The restaurant and bar are fantastic. Late night happy hour at the bar was great. Very cozy, and delicious food and drinks. (moonshine sangria or whiskey... you can't go wrong) Breakfast in the morning: A bit pricey, but the service is top notch, and the food was very good. Front desk and bell desk are super friendly and happy to help. This was the second time I have stayed there due to the experience I had the first time.

Miinukset: N/A

Plussat: Everything was perfect but the bed and pillows. Too soft.

Plussat: The bathroom in my room had black mold and red fungus to such an extent that I borrowed a shower at another hotel where a fellow conference attendee stayed. I ordered room service dinner and received raw salmon, which I could not eat. At checkout, I asked for my bill to be adjusted because of the mold and fungus (I didn't mention the expensive and inedible dinner) but the clerk told me this was not likely to happen because I did not "report the incident at the time". I asked them to take the time to look at the mold because it wasn't an "incident". He declined, but said he'd have a manager call me. Someone did call later in the day and after explaining my concern that this is a very real health hazard, the "manager" offered to waive my dinner tab. It wasn't a slap in the face but it sure was underwhelming in the customer service department. No expression of concern, chagrin, plan to abate immediately etc. As a minor aside they charged me more for the second night than my booking showed. You have to pick your battles....

Miinukset: Mold and fungus in a hotel room is unacceptable.

Plussat: Decor and locations

Plussat: Staff was excellent. Very accommodating and helpful

Plussat: location close to everything

Miinukset: Walls were a bit thin?

Plussat: Secure building. Spacious room. Actual hotel building was quiet and felt small because of the layout.

Miinukset: More worn down than expected. Especially for the price. Fitness center was lackluster. Area was noisy. Room often smelled like campfire because of a drafty window and smokestack on the roof next door.

Plussat: Great hotel, they have two separate restaurants, The Swine and The Swank. Both restaurants are lively, great Service and food. This Hotel is right in the middle of downtown Portland and a block from the metro train with quick access to the airport.

Plussat: spacious, full kitchen, good bed, good desk with lots of electrical outlets, good wifi

Miinukset: breakfast room too crowded

Plussat: Great location, modern decor and CLEAN for a pet-friendly hotel. The front desk staff was friendly and knowledgeable, as were the valet guys. Loved the courtyard and you can’t beat the complimentary breakfast. We would totally stay here again.

Miinukset: The only thing we didn’t like was that the parking was $44/day!! We felt much safer using the valet than parking on the surrounding street.

Plussat: The staff were extremely kind and patient with our group of girls. The room was perfect and overall a nice experience

Miinukset: No complaints!

Miinukset: The room was expensive for putting us in an ADH compliant room without telling us. The shower had a shower curtain and was set up for a wheelchair. So it was ore than we should have paid.

Plussat: The location near the PDX train station was fantastic. We took the train, arrived at the Portland train station and was in our hotel room within 15 minutes. The hotel has many great restaurants within walking distance and the Saturday Market was a 20 minute walk (tops) from the hotel as well. The kitchen was very well stocked, the room was very clean (and I have very high standards) and the bed was very comfortable. People have complained about the noise level being close to the train station, but we didn't notice it at all. And the staff made the stay exceptional - super friendly and accommodating. My husband and I met our daughter who lives in Portland. We were able to get a 2 bedroom/2 bathroom room so that she could stay with us and the price was much cheaper than renting and AirBnB at the time. WE didn't use the pool or the fitness room but we did have "a look" for future reference. The fitness room looked small, but had all the basic equipment and looked clean and well kept. The pool looked a bit small, but the salt water feature is definitely a plus. We will definitely stay again!

Miinukset: nothing - everything was fantastic

Plussat: Excellent in every way from the property to the staff

Miinukset: Nothing

Plussat: Good costumer service All People’s are friendly and respectful.

Plussat: Central location, new, clean, felt safe. Place had a high standard.

Miinukset: Parking was a problem. For other travelers you can park across the street at paid parking for $12. Or you can park on the street at night but you have to move at 700 am

Miinukset: Fair amount of construction behind the hotel. Not too much of an issue on weekends, but could be disruptive for business travelers during the week.

Plussat: King studio has large rooms, big windows. Room kitchenettes well-equipped with micro, stovetop, full fridge, dishes, pots/pans, silverware. Pool water is warm (salt water) in a beautiful room. Good quality breakfast. Helpful, friendly staff.

Miinukset: Pool itself not huge. Meant for business travelers to do lap swimming. Worked ok for some kids playing. But means no room for lap swimmer then. FYI - no hottub. Parking is valet or pay across street (expected for downtown). Some street parking available.

Plussat: EVERYTHING, Breakfast, room, location etc

Miinukset: No

Plussat: Service, location , decor & breakfast

Miinukset: None

Plussat: Cleanliness, great customer service

Miinukset: Can’t think of anything

Plussat: I've been staying at this hotel for years. It has an elegant lobby, excellently updated rooms, and unequaled location - close to all the Portland downtown activities and top notch retailers as well as many, many great places to eat.

Miinukset: What's not to like.

Plussat: Classic quality, great architecture

Plussat: Beautiful building, very comfortable bed and excellent bathroom. The Palm Court was great for breakfast and a drink in the evening.

Miinukset: It would have been nice to have a couple of armchairs in the room, there was only one and it was not very comfortable.

Plussat: Very comfortable bed; location; nicely renovated

Miinukset: Bathroom: far too small and very poorly designed. Charging a "resort fee" is ridiculous: this is Portland, after all. Not good value for money.

Plussat: Clean room.

Miinukset: No parking. Tried to force you to pay $45 for valet. What a joke.

Plussat: old world charm - wine tasting - free hors d'ouerve that was truly a full sized portion - surprising and wonderful! comfortable beds - furry coverlet/blanket and just overall a lovely stay

Miinukset: no

Plussat: We loved the hospitality of the staff and they were quick to deliver anything we needed. For being in the city it was really quiet and we were very satisfied

Plussat: It's location in the central business district.

Miinukset: There were added fees that I found objectionalble.

Miinukset: Upon check in the front desk attendant told me the floor I would be staying on was haunted. I asked to be moved to an un-haunted floor, was given a lesser room than booked. And I found "hotel shuttle" does not mean the service is free, nor available 24/7.

Plussat: Enjoyed the old school, old world decore. Staff at check-in, concierge, bar and dining room were very helpful, courteous, responsive. Got a good workout in the exercise room.

Miinukset: Downtown Portland has its challenges with homeless, but the Benson is centrally located on the old town side, with easy access to public transportation. Parking is expensive, so turned in my rental car and used the light rail to get around and save money.

Plussat: The soaking tub was lovely!

Plussat: We did not eat here but the bed was like a cloud, the coffee was delicious, the special dessert & cheese plate was a wonderful & generous surprise. We loved the in & out privilege of the valet parking, and most of all loved our riverfront condo. Oh. The soaps & shampoo & body wash? AMAZING. I loved them & will now order some.

Miinukset: Yoga mats in the rooms were advertised, I never did find ours. Also, only 1 robe was provided in our condo.

Plussat: The staff was amazingly helpful and made us feel special. We used the bikes and found the service wonderful

Plussat: the people are wonderful and fun it’s a great starting point for wonderful walks we love the dragon boats the food is excellent

Miinukset: nothing

Plussat: View of the Willamatte River, bridges and marina were quite nice. Right next to river walk for access to downtown. Good coffee and tea bar in the mornings. Staff were attentive and pleasant. Dog friendly.

Miinukset: Location was distant from downtown district and restaurants. No closet in our room or space to put away our clothing.

Plussat: Otherwise, it was clean, friendly, social, comfy. Would highly recommend kimpton!. Room is big

Miinukset: The only real complaint is the toilet paper rolls are massively inconvenient when using the toilet. Like hurt your shoulder reach behind you and try and use it inconvenient.

Plussat: fireplace & staff friendliness

Plussat: Clean. Great view. Decent price. Great location.

Miinukset: They charged for the coffee in your room. No microwave.

Plussat: Everything!

Miinukset: My in room breakfast omelet was cold.

Miinukset: Wonderful room and better service.

Plussat: the design of the building.

Miinukset: The female staff with short hair .She was rude.

Plussat: Overall best bang for the buck in a long while. I booked this place because I just needed a clean bed on a budget and got more than I needed. The staff from front desk to housekeeping were nice and friendly. I could spend the whole week having drinks and snacks at the cafe if I didn't have other family obligation. I will be back if rooms are available for my next trip.

Plussat: Wonderful little hotel for a couple, reasonable pricing. The room was small but perfect for us. Shared bathrooms weren’t a problem!

Plussat: location good

Miinukset: luggage storage collect fees

Plussat: The view and the staff was amazing!

Miinukset: I loved it all!

Plussat: Location. So close to everything. Also liked the vibe of the hotel.

Plussat: Centrally located, modern hotel inside a classic building. Staff is friendly.

Miinukset: Price for parking was expensive. Downtown location doesn't have many food options. Amenities are very limited for 4.5 star: pool was small, no sauna or shower in that area, limited exercise equipment. Bed wasn't very comfortable.

Plussat: Location was good, atmosphere was really good.

Miinukset: Light fixture in bathroom broken, obscenely expensive parking, snarky staff.

Plussat: Loved everything about it. Room was comfortable, staff exceptionally helpful and the food was great! No complaints. Lovely location. Would definitely stay there again.

Miinukset: Loved everything about the hotel.

Plussat: Friendly staff, excellent location, lively atmosphere and quiet rooms with excellent pillows!!

Plussat: The staff was amazing. Had pool to myself.

Miinukset: Parking was another $33/night.

Plussat: I LOVED our time at the Duniway. Great location, clean rooms, cool vibe and amazing staff. Everyone was super friendly and helpful. The restaurant in the hotel, Jackrabbit, serves remarkable food. We are there every morning and one evening. Everything from the drinks to dessert was super creative, flavorful and just incredible. We had originally planned breakfasts at other restaurants but Jackrabbit was so good that we just kept going back.

Miinukset: Nothing. The food, drinks and staff were exceptional.

Plussat: We booked here because there was no resort fee. The staff was great, the room was great, beautiful hotel.

Miinukset: The parking is overpriced. We tried to eat in the restaurant. Wasn't busy, but staff was too busy talking to seat us, finally got a table but the menu was different than the menu posted up front and no one ever came to take an order so we left.

Plussat: Service was amazing. the front desk did an amazing job.

Miinukset: No

Plussat: The concierge, was spectacular. The hotel had a youthful vibe in the lobby but on the 18th floor it was quiet and conducive to rest. The parking is pricy $33, and plan on using the valet $15. The movement of cars in self park is slow.

Miinukset: This hotel is dark. If you like natural light. This isn't the place for you..

Plussat: Daily newspaper, pool & fitness center. Location to public transportation.

Miinukset: Extra fee for early check in at 11:00am.

Plussat: Perfect

Plussat: The hotel was conveniently located, the rooms were comfortable, the staff was extremely nice and friendly. There was even a social hour with free wine and beer in the lobby.

Plussat: The rooms were fine. The lobby was nice and the happy hour daily was an added bonus. Excellent location.

Miinukset: The room was quite small. Even an extra toothpaste was 6 bucks and water was just as expensive. For 5-star service we should expect a few complimentary things.

Plussat: Staff was amazing and the social hour was great

Plussat: The friendliness of the staff. All the extras like a yoga mat and comfy bath robe.

Miinukset: My in room phone was broken and my room didn''t have the yoga mat already in it so I was worried I would get charged for taking it home.

Plussat: Beautifully decorated, great location

Miinukset: The $27 amenity fee that was charged after checkout that was not mentioned at check in I feel this was unfair as I did not use any of the extra amenities they offer. They however were gracious enough to refund the charge after I called.

Plussat: The staff

Miinukset: Not at all!

Plussat: The central downtown location and easy access to freeways was great. The valet staff and bellman were excellent as well.

Miinukset: The upstairs hallways and room looked and felt surprisingly shabby, compared to the lobby area. For example, several fixtures were loose or broken - as if nobody had noticed, hadn’t reported, or didn’t care about basic maintenance.

Plussat: Hotel was nice, had vintage theme throughout. Staff was very friendly and helpful.

Miinukset: The room was small- smaller then I've had at say a 3 star hotel. I was not aware this is a pet friendly hotel so there were dogs everywhere, not what I would expect for a 4.5 star hotel.

Plussat: Unique and spacious suite. Eclectic furnishings.

Miinukset: Visible mildew around the bathroom sink. Bed was not as comfy as expected for a 4 1/2 star rated hotel. No coffee maker in the room. Amenity charge collected for not much amenities to offer; no pool on-site.

Plussat: Close to everything. Friendly staff. Clean and comfortable room.

Miinukset: No

Plussat: Super clean, great location, friendly staff, well-decorated rooms, super comfy bed, great location, & a free beer & wine happy hour for hotel guests along with entertainment. Car is securely parked underground w/ a 24-hour valet.

Miinukset: Parking is very expensive, $45 on site but if you want to park your car off site there are many options.

Plussat: Staff was friendly. I put a note in the booking that is was my husbands birthday and they upgraded us to a king Suite. Beautiful accommodation. If you are looking for something different for a special occasion definitely stay here!

Miinukset: Cool little bar inside as well!!

Plussat: We loved the location. We've been to Portland many time, and just now discovered this area of downtown. Definitely going to be back.

Miinukset: The key lock elevators were the most frustrating experience. It never worked on the first try, sometimes as many as 5 trips up and down before the door would open.

Plussat: Lovely old hotel with lots of charm and well maintained

Miinukset: Parking is expensive

Plussat: Great location and lots of character in the building.

Miinukset: Beds weren't the most comfortable and rooms were a little outdated.

Plussat: Location! And hotel decor.

Miinukset: N/a

Plussat: Location and the 19th hole next door.

Plussat: Very nice and clean hotel.

Miinukset: Could use a few updates since its such an old hotel.

Plussat: It was close to the venue I was atrending

Miinukset: It was higher priced so expected better No view fixtures were falling off curtain wouldn''t close all the way. Might as well have gotten a cheaper place

Plussat: Great location, very convenient for centre, river and park

Miinukset: Owner

Plussat: Decorating style

Miinukset: Bathroom was very tiny and the tub looked old

Plussat: Service, the staff was fantastic!

Miinukset: Size of rooms small but set up in a creative way to accommodate the small size of the room.

Plussat: Everything was great! Every time we come to Portland this most likely where we will stay. Its centrally located, so we walked to a lot places we wanted to go. It was pretty much perfect

Miinukset: If anything the shower tub could have been bigger, but honestly it wasn’t that big of a deal

Plussat: The staff are courteous and efficient Location is excellent.

Plussat: Accomodating staff that gave us a huge room and brought up an extra bed for our fourth party member. We were expecting to sleep on camping pads on the floor for the extra guest, but Sentinel was happy to provide a comfortable temporary bed.

Miinukset: I wish the parking was on-site -- I don't like valeting my car. Our room had almost no natural light, but this was balanced out by the size and cleanliness of the room. There was an odd faint beeping noise that continued the entire time we were ther

Plussat: Everything was great. Food, wine, location and restaurant guide from the front desk. The property is historical yet updated, maintained and classic. I highly recommend the double bed choice for the room size. Perfect for me and my son. Our business meeting was an 8 minute walk.

Plussat: Terrific staff starting with the car valet service and continuing with front desk staff. We needed a minor repair to one of the windows in our room and the maintenance person came immediately and made the fix quickly. We also liked the bartending team at Jackknife, the in-hotel bar. We didn't eat any meals at the Sentinal, but there are lots and lots on dining choices in the neighborhood including Bistro Agnes, one of the best French bistros in town!

Plussat: Location, clean, courteous staff

Miinukset: None.

Plussat: Nice decor. Great location, friendly staff

Miinukset: Not worth the price. Rooms are small.

Plussat: Great staff and service. Room was much larger than I had expected.

Miinukset: Location is not great with a lot of homeless people nearby. Looks like this hotel must be in the bad part of town.

Plussat: Great all around service, perfect location, reasonable rates, wonderful restaurant & bar.

Plussat: Sentinel is one of my favorite hotels. Friendly people, a design that combines modern with echos of a grand past, clean, spacious rooms. Comfortable.

Plussat: Good location.

Miinukset: Expensive stay.

Miinukset: Well they charge a resort fee. The hotel is hardly a resort. The resort fee apparently covers for wifi, water and coffeee. I felt sorry for the staff that had to justify it. The elevator was out of service during the time I checked in.

Plussat: Great hotel,centrally located,free public transport close to several good quality restuarants

Miinukset: noisey air conditioning

Plussat: The staff and location were excellent.

Miinukset: Room furniture was too large fore size of room.

Plussat: Good renovation of an old hotel.

Miinukset: No pool.

Plussat: Very comfortable room, old luxury style, very friendly staff

Miinukset: No view, single elevator

Plussat: Very comfortable room in lovingly restored late nineteenth century building, with excellent restaurant attached. Extremely good value for money.

Plussat: Palvelu hyvaa ja ystavallista, hyva ravintola hotellin yhteydessa.

Plussat: Elegant building, stylistic and modern rooms, great location, and a great value.

Miinukset:

Plussat: Great fitness room! Best ever in a similar hotel!!!

Miinukset:

Plussat: I am a sucker for bathrobes, so those were nice to have in the room.

Miinukset: Water from the shower went all over the bathroom floor no matter what we did to try and prevent it. Very annoying. Also, there was a night when the air conditioning failed in our room and it got up to 85 degrees...

Plussat: Great staff @ front desk, bell service, dining .... Jake's Grill was a find! Felt safe ... very clean and comfortable. We do have more here on the west coast of the Big Island of Hawaii where we often stay, but this was more traditional.

Miinukset:

Plussat: 3rd visit: Welcoming staff, great location, wonderful clean and comfortable room, excellent dinner at Jake's Grill.

Miinukset:

Plussat: Great value, within walking distance to street cars, buses and the MAX

Miinukset: The beds were a bit squeaky

Plussat: Amazing location, amazing price. Great value for your money. We would definitely stay here again.

Plussat: What is the purpose of not letting a third party pay for a room for guests coming to town from far away? This made things much more difficult.

Miinukset: I feel that I should be able to pay for a room for my children's college friends wanting to visit Portland. I was not allowed to do this. We were told payment needed to come directly from the people staying at the hostel.

Plussat: Great location, free breakfast and drink, super clean, super friendly staff happy to help with anything. Hostel cafe great food and free beer tasting event. Free towel upon request, little things like pain killers, toothbrushes available for small fee at reception. Loved our stay! Best hostel I’ve ever stayed in.

Miinukset: Doors abit noisy in hostel rooms but not a problem with earplugs, breakfast could do with second option (cereal/fruit) as bagels get a bit repetitive every day, especially when eating all the great food Portland has to offer!

Plussat: The room was clean and pretty warm. There are a few stand with recommendations for food and places. The hotel has something going on every night, so if you don’t feel like going anywhere, it may be a nice option (but we did not attend any of the events).

Plussat: The room was comfortable and clean. The staff was very helpful. The only issue is parking. It's expensive at $39 per day and guests are basically forced to pay the price because there is no alternative available. However, the valet staff is delightful.

Plussat: Staff were truly friendly

Miinukset: Parking is expensive but expected due to location.

Plussat: the location and the spacious rooms with kitchen

Miinukset: the coffee. They need to serve better coffee at breakfast. It was pretty awful. And a non-red meat sausage would be appreciated.

Plussat: The breakfast and the layout of the room

Plussat: Huge room, great location, comfortable bed, excellent overall!

Plussat: Great Place to stay. Nice Breakfast.

Miinukset: Room was a suite.

Plussat: I was almost $190 + taxes so not a margin, but like most things - you get what you pay for. It is a top-shelf business-type hotel but would be comfy for family or vacate travel too.

Plussat: Great decor and friendly staff .

Miinukset: Great location in Metropolitian Portland! But the parking of $39.00 charge per night can break the bank . Please be advised of this if driving to this hotel to stay . Construction next door was overwhelming at most also

Plussat: Breakfast variety including Greek yoghurt, variety in cut up fruit, raisin bread, cooked to order omelets. (Coffee could be a bit stronger.) Friendly staff. in lobby: Computer with printer. Fast WiFi. Warm pool room. Clean and airy gym.

Miinukset: No jacuzzi.

Plussat: Modern decor

Miinukset: No parking

Plussat: Great beds, spacious rooms

Miinukset: Heating turns on automatically when you enter the room which is annoying, but I reckon some people like it

Miinukset: I loved the layout of the room and how it was set up. I didn't like how I paid extra for the river view, but didn't get my river view and wasn't accommodated for it nor given the extra portion of that money back.. Also on top of me already paying for everything a day in advanced. When i went back to go pick up my key i had to pay an additional 50 bucks. I told the lady they didn't say that a day before when it was just paid for she kept talking about booking doesn't know this and I said I didn't pay through booking only reserved it through booking. I paid here in person yesterday and she wouldn't listen. So i just gave her the extra 50 bucks so my bday wouldn't be even more ruined. Otherwise i love this place. It's really beautiful and I would stay again and again!