Gran Hotel Tourbillon Cataratas

When we had problems with the next room neighbour because they were very loud at night, the receptionist offered to change our room to cabańa, which is a separate little house just outside of the hotel so that was nice. The location is good, close to cataratas. Although there are no stores around. So you have to go by car to the city center to buy sth. There is a remis service in the hotel, which is easy and fast. The massage at the spa was great, although the massage room is located at the place where you can hear all the people which are at the spa so that was not so comfortable.

Once when we came back at night it tourned out that the door to our cabańa was widely opened the whole day!!!! Cause the cleaning lady forgot to close it!! .... When we said that to the reception, they didn't care about it at all. So inside we had a lot of bugs and tourned out that our drone was stolen..... ://// :((( You can hear EVERYTHING what is going on in the room next to you. It is so because there are closed doors connecting two rooms. Because of that you have feeling that the walls are made of paper. We had very noisy neighours who were loud at night and early in the morning so after the first night we were exhausted. At the breakfast there was no big choice, but well, its normal in Argentina. But the waitresses could really improve.. espacially in 4-star hotel. They were not cleaning the tables, all of them were dirty so we had to take out the table cloth by ourselves! And we saw them just standing and talking to each other and even eating the food!! And if they started to clean something they were SOO slowly... (like all the service). In Europe that would be unacceptable!! To be honest the hotel was not well maintained. It should have many renovations. It was dirrty in many places.. The floor in the room had stains, the walls need painting.. etc etc The photos look different than the reality.. The spa is opened only until 21 and what I didnt like was that there were children screaming and running so we couldnt really relax. Normally spa is for +18... The wet sauna and relaxing shower were not working. Food at the restaurant was not fresh and its opened only until 22. Once when we wanted to have a beer the waiter said that its not possible because they are closing and they even didnt offer that we can just take it to the room.. And the pool bar is closed very early. I really wouldn't say it's a 4-star hotel. 2-star maximum..