Puerto Morelos hotellia

Plussat: Everything else

Miinukset: Some people isnt extraordinary nice, Im some are

Plussat: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.

Miinukset: Can't think of a single negative...

Plussat: like the rooms and that was very clean all the hotel property

Miinukset: the food didn’t meet my expectations

Plussat: Great buffet breakfast, with also a choice of menu. Junior suite perfectly OK , no need to go higher unless you have children and want a plunge pool. Everything feels very new and pristine. Food in El Faro very good and the inclusive package is excellent value for money.

Miinukset: Food in Flor de Canela very lack lustre, and rather indifferent service. Live music so loud at dinner that you couldn't converse with your partner.All rather clinical, it's not a hotel with personality.

Plussat: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.

Plussat: Everything was outstanding

Miinukset: Food,service and everything in between

Plussat: The hotel and grounds are classy, beautifully designed and landscaped, and serene. The staff was excellent and attentive and the amenities and food are high quality. The kids club was very well run and a wonderful addition.

Miinukset: One minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server. This was surprising since overall the staff was very attentive.

Plussat: Housekeeping staff and servers were amazing. All of the staff were very nice and attentive.

Miinukset: During our stay we ordered room service; the food was great though it was inconsistent in quality mostly with the foods we ordered the most. Also the ATM machine was broken so we could not get cash so therefore we couldn't get a taxi to go into town. With that being said they told us to walk to town to get cash but we were told we couldn't even get private transportation which was a part of our package. Our butler was also inconsistent at times. You could honestly do without a bulter; they are pointless as the concerige handles everything.

Plussat: High end kitchen appliances in the suite. The staff did the dishes. Washer/dryer was great. Beds were very comfortable. Bathroom/shower area was luxurious. An extra large jacuzzi outdoors on the balcony - kids loved this. There were very few rules at the resort. The staff almost always answered yes to special requests.

Miinukset: Scraping of chairs on the floor. They should have indoor/outdoor rugs under all areas with chair.

Plussat: It was clean

Miinukset: Some of the staff was rude

Plussat: The overall atmosphere

Plussat: The staff and property are great. Everyone is so attentive. It is secluded and you are free to be yourself most anywhere.

Miinukset: The food on the property is not great. Puerto Morales has great restaurants if you need a fix.

Plussat: I loved the eclectic and artistic touches to the rooms.The leaf portraits painted by Christina the owner on the where beautiful. It was peaceful and impeccably clean.

Plussat: The owners were extremely helpful and kind and went over the top to help us with every question that we had.

Plussat: The owners are amazing and so are their four legged friends. Each casita is truly unique and authentic. I stayed here as a solo female traveler and felt incredibly safe and well looked after and with lots of local advice. I look forward to staying again!

Plussat: Owners were really nice, the guide book they sent in advance is extremly helpful and full of useful infirmation.

Miinukset: Noise from the street.

Plussat: Beautiful area, lots of trees. Super friendly French owners who speak English. Really helpful. Love the tiles and decorations, and the room upstairs with hammocks.

Miinukset: Nothing really.. But I'm very tall and had to duck the whole time to avoid hitting my head!

Plussat: Character, just oozing with character. Personal touches are everywhere and the owner, Christine, is super friendly and communicative. If you like shiny, four star hotels with a hive of uniformed employees, then Casitas Kinsol is not the place for you. If you are a true traveler seeking a taste of the authentic, prepare to be well pleased.

Plussat: Casitas Kinsol is a good budget location for people who want to experience how life is living where the locals do (ie 3km from the sea). The accomodation was not grand, but everything worked and there was a nice atmosphere to the place. Our hosts were very friendly and full of good ideas about trips and reasonably priced places to eat.

Plussat: Alain and Christin were the nicest host that you can imagine and they gave us so many good advices. The houses are wonderful and the rooms much better than the photos show. All is made with lots of love and good taste and the garden is wonderful! There lies a little bit of magic on it.

Plussat: Wonderful vibe, authentic, local experience. Amazing ambiance. Obviously designed by someone who is an artist / interior designer / landscape designer but not in your typical commercial way. It seemed that everywhere was something that had been collected and carefully placed with love. Had I the time, I would have happily spent many contented hours just enjoying their courtyard. My favorite thing about the owners is that they are so knowledgable and passionate about Puerto Morelos. It felt like an oasis, but one that was woven into the fabric of the community.

Miinukset: I didn't realize only one of our rooms had air conditioning. That's probably due to an assumption / not reading carefully on my part. The room without a.c. did have two fans, however.

Plussat: Staff, Parties/events

Miinukset: The water wasn't the clear blue color normally seen in cancun.

Plussat: Facilities, rooms, staff all very good. Good attention to details. Good vigilance for inebriated guests and control of rowdy individuals.

Miinukset: Music extremely limited to house. Does not cater to varying tastes or cultures. Given there strong ties to Latin countries there is no true Latin music played. Seems almost reverse racism! Catering solely to white European and white Americans. Food was average at best. Acceptable for resort cuisine. Lastly the resort was not adult only for New Years Eve. Exceptions were made for families with obvious teenagers!

Plussat: This was our second time staying at this resort. We went in November 2018 as well. Room service breakfast is the way to go. You can sit outside on your balcony and look at the ocean. They will bring you as much as you order along with a full pot of coffee. The staff is wonderful. Charley Boy on the beach is wonderful & sweet. We also had a great time with Francisco at Twist & Squeeze. Daniel, Miguel, Melanie on the E-Team were a ton of fun. We also got great espresso martinis from Angel at Wink.

Miinukset: The hotel is starting to show its age a bit. The rooms could use new makeup mirrors, the swim up bars could use some minor repairs.

Plussat: The pool events were fun. Staff was excellent

Miinukset: Not enough events at the theater. Only three during a 7 day stay. The resort allowed smoking so every where we went we were bombarded with cigarette smoke. Could use more restaurants, especially lunch options.

Plussat: Beautiful grounds; extremely well maintained in light of the number of guests it serves. Nice mix of pools and atmospheres. In general the staff was very helpful and accommodating.

Miinukset: Paid for the Xhale upgrade and was supposed to have VIP check in and service. That didn’t happen and when brought to managements attention they made no accommodations to remedy the situation. Rooms are exactly the same as the other side, only difference for the extra $1k for the 4 night stay was a container of Pringle’s and bag of peanut m&ms each night.

Plussat: Very clean grounds

Miinukset: Needed more hip hop music n party areas

Plussat: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea. Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough. We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience. Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property. The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well. Extra huge thanks to... JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate. Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you! Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!

Miinukset: Just a few things to mention-- all of them minor: - Our in-room tablet (how you check the activities, make reservations, order room service, etc.) in one of the suites didn't work upon arrival. Something was wrong with the charging base. A little tinkering and it was fine. - While the property is totally appropriate for anyone traveling without kids, it does cater primarily to couples. As such, the beautiful rain showers in the suites are in a glass box right in the middle of the room-- ostensibly so you can see how smoking hot your new husband/wife is as they bathe-- and the "privacy curtain" basically just separates the shower from the bed area. Anyone accessing the sinks, toilet, closet, minibar, coffeemaker or walking in the front door (GASP!) has a front row seat. The management might consider having those curtains go around the entire shower enclosure. - Room service was uniformly slow. Every time. Tasty, though! - I scheduled our private photo shoot for 7pm on our last day. The photo desk called to ask if we could move it up to 6. I obliged. When we showed up, the photographer power-walked us to the beach, snapped exactly two photos and skedaddled. When I asked if we could take just a few more, she said simply "No. This is enough." Oooooo kaaaaay.

Plussat: The food, drinks and restaurant staff

Miinukset: The entertainment could have been a little better

Plussat: Once you enter, you feel like being in the middle of the jungle. The sounds of all the surrounding birds are just amazing, an incredible feeling when waking up. The two owners offered an outstanding friendly hospitality which we have not experienced anywhere else on our trip like that. You can literally feel how much love they have put into building up this place. The rooms are nicely decorated and illuminated and perfectly cleaned. The French chef cooks delicious meals for very reasonable prices. The Mango fish and the Guacamole were mindblowing! Overall, the best place to stay if you wanna be close to Cancun airport. With the possibility to explore the jungle and Cenotes nearby, it is definitely also worth staying longer! Thank you so much for this wonderful last night in Mexico!

Miinukset: Nothing, everything was just perfect!

Plussat: We had a one-night reservation, too bad we didn't stay longer as we had such a perfect stay. Great accomodation with amazing hosts. A definite recommendation.

Miinukset: Small remark (if we must add sth): The (included) breakfast was rather basic.

Plussat: The staff were so lovely and welcoming. Loved the temazcal experience and it’s super close to lots of beautiful cenotes, really secluded which makes it so peaceful around the grounds.

Plussat: The hole eco idea is great and the bungalow is nice. The star of the place is Jimena, who was super helpful, and spoke great english. She pulled our stay up at least one star.

Miinukset: The place needs much more love and attention. The pool wasn’t clean, and the breakfast didn’t have any eco feeling about it: Cornflakes, white toast, no juices, a bit of fruit and a sad cup of coffee. We bought an omelet just to get something for breakfast. Honestly; We were glad to move on. Sadly enough.

Plussat: Great Location in the middle of the jungle. Very peaceful and relaxing. This hotel is a very well kept secret, away from mass tourism and the noise of Cancun and Playa del Carmen.

Miinukset: The owners were amazing, French/Mexican husband and wife. They did everything for us to feel comfortable. They cooked us a great and very special dinner. We had an awesome night with games, dinner, conservation, laughter, beer and Mezcal. Great experience! If you want to get away from mass tourism you need to visit this place!

Plussat: Location, close to nature, quiet atmosphere

Miinukset: Swimming pool did not seem clean enough to use. Breakfast offering is a bit light.

Plussat: We loved the location, the atmosphere, the concept, the staff and the warm welcome! The rooms are very big and unique, the food was really good. This is a eco-jungle hotel. This means: no airco, sometime the light goes out, ... It is part of the concept so if this bothers you, it is better to choose a different hotel.

Plussat: First and best of all, the hospitality was top notch! I felt like family from the get-go! Between Eva, Bernardo and Marlit, all made me feel so welcomed. I stayed two nights, and will be staying one more night at the end of my trip before traveling back home, and look forward. As a female solo traveler, I felt safe in the neighborhood, the property and overall in Puerto Morelos. My room was comfortable, clean and very cute! Borrowed a bike to travel to the beach (about a 10+ mins) and walked everywhere else. The pace of the town is very chill, and the neighborhood nice and quiet. Mosquitos was my only issue, but that's out of anyone's control. Buenos Dias Guesthouse= A+++++

Plussat: Staff were all absolutely lovely and very helpful/friendly. Really good recommendation of what and where to eat - delicious and cheap! Helped us booking a taxi to our next hotel (and got a better price than the taxis in the street). Loved the design of the place - very eclectic items and styles but worked really well together. Breakfast was also good - toast, fruit (including a whole mango!!), Tea/coffee, juice and yoghurt. Only stayed a night but definitely recommend.

Miinukset: Curtains were very thin and room felt a bit on show even when closed when lights on in the room - easy enough fix with thicker curtains :) felt the bed was a little on the soft side - but personal preference.

Plussat: Our host Bernardo is an amazing guy who is very helpful. He gave us a lot of tips for our stay in Mexico and will help you where he can. The guesthouse is located in a safe area, we experienced no issues at all and had a good interaction with the locals. We highly recommend this place. Great bed by the way.

Plussat: The owners were the best part of the property, super helpful. The location is close to the bus station but we took taxi to the beach. There was a local fish restaurant nearby which served really good fish.

Miinukset: From the outside it looks creepy when it is dark because there are no lamps on the street side but once inside it’s pretty nice and well-decorated.

Plussat: This place is set in a small family neighborhood. When you get off the bus you are under the highway and you may think, 'oh dear' but the taxi driver knows exactly where you are going and it is this beautiful creative home in a safe and family oriented neighborhood. Marley and her partner have painted and decorated the home beautifully. Little pieces of mexican pottery set into every available surface. Rocks and walls painted with vibrant colours. The room is small but the bed was brand new and very comfortable. There were 2 fans and for an old lady, I found the lack of a/c not a problem at all. Sheets and towels were spotlessly clean and smelled of fresh air. There is a dining area upstairs with a fridge for storing food. A continental breakfast of fruit, toast and coffee is part of the cost. The fruit was available all day! There is fresh water also available. This was a home. Not a cold impersonal room. As a woman travelling along at the age of 60, my safety and having someone to greet me, means the world. On the 2nd day, they drew a map for me to get to the beach! Lol...I got lost the 1st day. But 2 young girls at the park walked me home. Not every one speaks English but folks try and they just want to help you feel safe. I did. ☺️ When I left, I left behind a friend not just a host of a home. Btw...walking to the beach is not a big deal but bring fare (30 pesos) for a taxi home. Gets a bit tiring walking back. A grocery store is about a 10 minute walk...maybe less away and there is a place at Marley's to prepare food. As well as a fridge to keep if cold!

Miinukset: There was absolutely nothing I could say bad about this place. My only regret was not taking photos. From the moment I arrived it was like greeting an old friend and the thought of taking photos, never crossed my mind.

Plussat: Guest house was clean and the staff of two most accommodating.

Miinukset: Really nothing. The property is located just off the causeway that leads to Morales. Roads bikes one day to town. Lite all the way. 2 km. Can walk or take a bus which is available right next to the property. best to know some Spanish here. Owner will call taxis for you to get the local fare. 50% savings.

Plussat: The host was very friendly

Miinukset: No airconditioning, but we knew this beforehand.

Plussat: Host very welcoming and friendly

Miinukset: There was no water from the sink

Plussat: If you are hoping that the beach is really close with nightlife, then this is not the place for you. It's located across the highway from the tourist town of Puerto Morales, and is in a more traditional Mexican village - which I loved. People are super friendly, there are enough great restaurants to keep you happy eating local food (for much less than at the beach!), and the Collectivo buses are inexpensive at 8 pesos and take you right to the beach. Good supermarket Chedraui very near by, too. It's a lovely place with lovely people - and no one exemplifies this more than Eva and Bernhard and Marlit. Incredibly welcoming and kind, and the hang-out area upstairs is pretty as well

Miinukset: Over this side of town, it does get quiet early, so for a multiple-day stay, plan on getting into the beach town at least once. But Buenos Dias has really comfortable rooms, and I had a great bed, and for chilling out it's perfect.

Plussat: There is a very friendly hostess, she makes you feel at home. Breakfast is simple but tasteful, the town centre is at walking distance and the area felt really safe. We would definetely recommend this place (especially after a long flight).

Miinukset: The WiFi is not that strong, but it works.

Plussat: this Place was not at all what I expected and far exceeded my expectations. Very comfortable, clean, nice and the hosts were amazing. Not to mention the place is beautiful

Plussat: Grounds during the evening are beautiful.

Miinukset: In desperate need of a major renovation. The check in process is soley designed to get you to buy their upgrades and services so instead of having a quick check in; it is dragged on to over 30 minutes and then they pass you onto another person that tries to have you sign on to view their nearby upscale property; without disclosing that they will try to sell you HARD to join their vacation club.

Plussat: Outstanding service and great food made this a relaxing vacation! Excellent beach and plenty of pools to choose from!

Miinukset: Nothing!

Plussat: Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink.

Miinukset: Paying for an all-inclusive resort you expect everything to be all inclusive. Having the staff ask you to upgrade your room, or upgrade for a bottle of wine is unnecessary. Just be prepared to say no multiple times.

Plussat: We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable. With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place. All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint. The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome.

Miinukset: The complaints I have are hardly complaints. The floors in the rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach. The hotel had mentioned to us that they are renovating a handful of rooms at a time and trying out new tiles to help with this. As long as you are aware they can be slippery and don't try to sprint around, you'll be just fine. The only thing that bothered us, and it was an isolated issue that I don't hold over the entire resort, was an experience we had with a gentleman at one of the restaurants. On several occasions he was difficult to deal with and not wanting to accommodate groups. We were told before going that there may be an additional charge for dinner groups over 6, which we understood as they are setup to deal with smaller groups and couples. Every restaurant was more than helpful in seating the occasional group of 6-10 and never charged us for it...except for one. One host of a restaurant was determined to charge us for bottles of wine for the table or else our wait but be extended. If we bought wine our tables would be ready almost immediately, if we didn't buy wine it would be an hour. Again, this was an isolated incident and did nothing to dampen our moods...we would simply go to another restaurant and be seated immediately.

Plussat: I absolutely loved everything, I would definitely recommend. Their hospitality is A+.

Plussat: The hotel is neat and clean located in a great location

Miinukset: Hotel staff service, personal service providers, very much needed improvement, very slow service! The room service is barely functioning!

Plussat: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.

Miinukset: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.

Miinukset: Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.

Plussat: Our butler Ruddy was amazing!

Plussat: I like the space and the variety of restaurants but was difficult to est anywhere else besides buffet because we needed to make reservations or it was full.

Miinukset: The check out they delayed us because they didn't do their job when we checked in with the payment and we almost missed our flight. They didn't leave things where we left them as s result my hair straightener was left behind.

Plussat: Felt like we were in paradise! View was magnificent, service outside our room was top notch and the staff was awesome! Checking in and out was quick and accurate. Shuttle service was great!

Miinukset: Had a little trouble getting certain items for our room. Took multiple phone calls to get what we wanted. Communication was a little iffy some of the time.

Plussat: We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!

Plussat: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.

Miinukset: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.

Plussat: Great location, very good entertainment and a lot of facilities for family and kids.

Miinukset: Room description was not clear.

Plussat: Front desk personnel very kind and polite also very professional

Miinukset: Everything, impressed looks like mall center really beautiful

Plussat: Great beach and pools staff at both were very helpful and accommodating.

Miinukset: Bed was very uncomfortable could barely sleep at night and restaurant staff was not on top of their game.

Plussat: own kitchen! drinking water in room, less than 5 min to beach , amazingly helpful staff, laundry place very close as well as grocery.

Miinukset: beach towel not available, problems with hot water (it was always room temperature water), problems with wifi

Plussat: The staff was nice in general.

Miinukset: We had no running water during our stay and the photos of the hotel don’t match the reality. The hotel is next to big radio tower and looks like some kind of industrial building. Only construction sites in the neihborhood. On top of those things, the hotel double charged us.

Plussat: - very clean, quiet, good wifi, comfortable, good value for money, spacious

Miinukset: - the toilet flush was not working properly

Plussat: Very nice and comfortable. Close to a beach entrance

Miinukset: This internet in the room stopped working after the 1st half day and never came back. I was offered the reception WiFi which worked but not as comfortable as being in the room. For working it wouldn't have worked. This is my only complaint, other than that it was great!

Plussat: Really chill and helpful staff. Loved it.

Miinukset: Hot water was non existent

Plussat: Staff is super friendly and welcoming! everyone is so nice. feels like home. amazing breakfast.

Miinukset: rooms could be a bit cleaner and there could be some easy improvements like proper mirror or better showerhead.

Plussat: Loved the small property, staff were excellent, great little piece of paradise in a coast that has now become like Las Vegas. Also loved the kitchen area, with a part of a large fridge for your items, and the ability to prepare your own food for lunch and dinner if that is what you wanted. You also had the ability to meet other travelers as the property is not huge with too many rooms. Local is private, a bit of a challenge to find..but that was fine for us. Also a great start off point to travel around the area. Close to shops and amenties.

Miinukset: Bar uptop needs to be upgraded, fixed up if possible. Swimming is ok...rocks in the water, but not a major factor or deterrent. The beach was excellent in front of the property. The draw back is the federal port close by.

Plussat: The accommodation is a little basic, showing it’s age and could not be considered luxury but everything works and the quality of bathroom fittings etc is compensated for by the relaxed atmosphere in what feels like a hide-away location. Go to sleep and wake up to the sounds of nature. Enjoy the buffet breakfast provided - or cook your own eggs in the communal kitchen, also available for use during the day and evening. So quiet it’s virtually a private beach. Other guests very friendly.

Plussat: Wonderful breakfast and facilities!!

Miinukset: Nothing

Plussat: By the beach

Miinukset: Toilet didn't flush No internet No bar No food, snack, drinks available on site A lot further from town than advertised

Plussat: The setting and view from the hotel

Miinukset: The commen room opening hours

Plussat: Location and quietness

Miinukset: Breakfast / coffee!!

Plussat: This cozy hotel is small and charming and in a great location near the town square. The staff were genuinely friendly, caring, flexible, accommodating and most important available 24/7. If you are traveling alone it offers one a sense of community and security. While this is an aging building it has personality and is very clean. Each room appears different in size, structure and furnishings. While the rooms are not large they are unique. The beds and pillows were inviting and oh so comfortable. Each room has a refrigerator which is great for Leftovers. I plan to stay here again the next time I visit Puerto Morelos.

Miinukset: I personally could not manage the stairs and there are not elevators. They moved me to a first floor unit which was great.

Plussat: Hotel El Moro is a lovely small hotel in the middle of Puerto Moralos located just two blocks from the beach. Many restaurants and shops are moments away, The building is quite unique with large rooms decorated artistically. Breakfast was included in our room rate and included fruit, coffee, juice, toast, and eggs and beans offered with a Mexican flair.

Plussat: Very charming and walkable. Very helpful staff. Easy to access. Soooo cute! Wishing we could stay here longer!

Miinukset: More plug ins. Hair dryer. That’s it!

Plussat: Friendly staff

Miinukset: A little hot in the room

Plussat: This is a great value, 1 block from the town plaza, and 2 blocks from the beach. Nothing fancy, but comfy and quiet. The included breakfast was great.

Plussat: Staff were nice and friendly. Location amazing

Miinukset: Rooms very dated. An old musty smell in rooms. Pool is barely a pool. More a puddle.

Plussat: Location, pool .staff was exceptional.

Plussat: Close to everything you need

Miinukset: Rooms should have a small refrigerator

Plussat: Great location.

Miinukset: Needs a mini fridge and microwave in the room. There is a grocery store across the street.

Plussat: The service and above all the location !

Plussat: Excellent location. Walk to everything you need. Brand new beautiful grocery store directly across the street. Hotel was clean, staff was friendly. My patio room opened right to the pool.

Miinukset: They allow anyone who "buys anything" to use the pool and other facilities for free. While I paid 800 dollars for my patio room, there were random "guests" using all the amenities I had to pay for. Also amenities are sparse. No in room fridge or microwave. Bed was hard as a rock.

Plussat: Lovely location, just on the beach and easy walking distance to shops and restaurants in the town. Nice pool, although it was very busy. Staff were friendly and helpful.

Miinukset: Unfortunately our rooms were in separate buildings which isn't great for a family who want to be near each other.

Plussat: Good location

Miinukset: Rooms are clean, but other facilities not in a good shape.

Plussat: Beautiful location and a nice small pool and beach. Very central. Friendly staff. One at front desk, Nancy, was very nice. Another at front told me it was impossible that they took the money 2x until I showed him screen shot of my credit card.

Miinukset: Our balcony had no chairs. 1st day I asked front desk for 2 chairs. She apologized and said she would call maintenance to bring them. 2nd day still none. I brought 2 chairs up to 3rd floor room. Day 6, chairs gone. Maid had told new guests next door to take them. Hotel had double charged my credit card $800 CDN EXTRA on Nov 5. We were away and didn't see this charge until we got home DEC 6. Dec 7 I reported to you and you called hotel. Karla at office told you they saw their mistake and they're refunding my money. When we finished our week at hotel JAN 17 we still didn't have our money until JAN 19. NOT 1 OFFER OF ANY COMPENSATION NOR DID THEY EVEN ENSURE THAT OUR ROOM WAS CORRECTLY SET UP. No coffee pot in room. Next room had one. I got one from front desk. They never brought any coffee for it after 1st day. I had to go to get it. No spare toilet paper. No spare soap. When soap was size of a stamp they gave us new one. Do you think I should tip the maid?? The waiters kept forgetting to bring cream or salt and pepper or salsa even though we asked every day. There were only 2 salt and pepper for the whole restaurant. People often had to get up and get more coffee themselves. Us too. Cheap thin plastic toilet seat was crooked in our room. 2 ladies told us that they got pinched by the seat. There is more but you see the problem.

Plussat: Location is excellent and facilities clean as well .

Miinukset: Breakfast is very very limited options , some stuff members speak good English some don’t .

Plussat: If you're flying into Cancun and want to get away from that place as soon as possible, this is a perfect place to go. It's a picturesque leftover of how the entire coastline used to be - authentic and cozy. Staff is nice and super helpful and it comes with a small patch of private beach. Enjoy it while you can!

Plussat: La playa está excelente y sobre todo la ubicación, no hay grandes hoteles cerca y esta todo muy tranquilo

Miinukset: La recepción ya que no hay señalamientos que hicieran fácil encontrar a la persona que te hace el check in y podrían mejorar en ese sentido ya que es la primera impresión que uno tiene del lugar

Plussat: The rustic style of that place. The welcome of the owners and employees.

Miinukset: The big hotels around. They ruined the beauty of that nature!

Plussat: It was on the beach but the beach is not nice right now.

Miinukset: It was a terrible location if you don't have transportation. I cannot stress this enough. Unfortunately, I did not read the reviews. I have to stress that the sargassum is a big problem here and everywhere. I looked at the prices once I arrived and they were slashed in HALF, I paid double the going rate ($78, I paid, $37 was the going rate). The very basic amenities (bar) closed at 5 pm. I ended up leaving the premises to another beautiful place in Puerto Morelos for $55 and it was perfect. The owner is very nice and her English is limited but had no answer for the lack of restaurants except that they could deliver food if I wanted to order it.

Plussat: Very basic facilities, but after staying in an all-inclusive resort the prior few days, this was a nice change and seemed to have a lot more character than those resorts. I'm not a resort person at all, so if I went back to this area, I would stay here for the whole trip. The little I had a chance to interact with the staff (owner?) they seemed very nice.

Miinukset: Me personally, I thought it was good, but it's definitely not a luxury resort and I could see that some people who didn't know what they were getting into would have some complaints. What I call character, others might view as something negative. Read other peoples reviews who didn't like it and see if the things they complain about bother you at all.

Plussat: I didn’t not want to leave this hotel! It’s perfect! Tucked away between the large and impersonal hotels we had a real little gem between our toes. The rooms are little chateau type buildings and are clean with tv inc English channels. Shower was nice with good running water. We also had a fridge. We stayed for 3 nights and spent all day tanning on the beach and drinking beer and cocktails from the little bar there. The host is very polite and welcoming as well as the lady who ran the bar/ snacks. The hotel is about 8min drive into Puerto Morelos where there are souvenir shops and plenty of restaurants to choose from. (The hotel does not offer evening meals) we really enjoyed our stay and would definitely stay again.

Plussat: The bed was comfortable and the host was very nice. Great beach views

Plussat: Nice breakfast made to order. The location was perfect, nestled between 2 hotel properties. I love that they had their own beach. Would definitely stay here again if in the area.

Miinukset: The only complaint I can think of was that we had a little trouble getting the key to work in the room door lock, but just needs a little maintenance I think, no biggie at all.

Plussat: Location was wonderful; the owner, Daisy, very friendly and accommodating. Loved her coffee!!

Miinukset: Buildings a bit dilapidated.

Plussat: Location! On the beach. Easy walk to the downtown.

Plussat: Beach access

Miinukset: Bathrooms dirty and old, smell from the restaurant

Plussat: Nothing

Miinukset: The place was dirty , the room looked like someone had been living there , bed wasnt made , smelled , no elevator , down a back alley look like a dorm room. Ive stayed in different places in Mexico this was the worst , and for 180.00 omg ....I went back to Cancun , had a beautiful room at the Marriott for 140.00 ....run dont walk away

Plussat: The location is walkable to town and in the beach.

Miinukset: I dont normally comment however our stay was sub par. The staff was rude and dismissive. The hotel is dated and not well kept. Our soap dispenser was broken in the bathroom, the shower head leaked and they would clean the room and not replace our towels. No hair dryers or replaced water. The mattress by the pool was moldy and stained.

Plussat: Only good thing is the location on the beach.

Miinukset: This is not a hotel. It’s the poorest service we EVER GOT! This was supposed to be our short stop before the airport. The hotel never gave us any towels. They said the laundry picked up all the towels and now no one has any. My suggestion is TO BUY MORE TOWELS. We wanted to shower before going out on our last day but also before our long flight the next day. We used paper and clothes to get dry. And the staff is not really friendly.

Plussat: Unfortunately there was a shortage of clean towels during my stay and I was unable to enjoy the beach or take a shower until I was finally issued a spare beach towel. Apparently, the hotel laundry service is off the premises and fresh towel delivery is 'flexible'. I only stayed one night and upon check out, I overheard another guest ask about the towel situation, a problem easily solved with the acquisition of more towels! Special mention : Fernando? (front desk) who allowed me to check in early and check out later than the official time, and Alberto, who came to my rescue vis-à-vis the AWOL towels, locating a hairdryer, A/C operating instructions, and convenient restaurant recommendation.

Miinukset: Lack of towels, and aside from liquid soap and shampoo, lack of bathroom accessories, e.g., a shower cap and moisture lotion.

Plussat: Right on the beach!!! Pretty sweet value considering the location.

Miinukset: Nothing wrong with the hotel, but the beach at Puerto Morelos was a lot more tourist infested than we were expecting. Gorgeous beach, but we probably won’t come back during high season again. Ymmv

Plussat: Location is amazing, right on a beautiful beach with access to free deck chairs. We got a good deal and great value for money