Puerto Morelos hotellia

Plussat: SPA IS THE BEST. STEFFANY AND TERESA. LOVED THEM. SUPER NICE STAFF.

Miinukset: Room is HORRIBLE. No decoration. Nothing. Cheap bathroom. This is an expensive resort. Invest in rooms. Outdoor is very nice. Curtains are made of paper.

Plussat: The location, a little hidden, but close to other attractions) The staff, all friendly and helpful The cleanliness, every single space was impeccable The spa (what a massage we got!) Overall, the place is amazing, we will visit it again and again

Miinukset: The size of the vanity in bathroom (way too small) The bed sheets, noisy (cheap) The size of the pool (small) The food in the Japanese restaurant (spicy in excess)

Plussat: The food was excellent in all settings, i.e. buffet, reserved dining, pool side daytime dining. Loved the location of the outdoor bar, adjacent to the main stage/plaza area. The overall vibe was fun when it needed to be, and quiet when one needed to rest. The many activities and settings all were inviting and exciting.

Plussat: The concept, but you also need to be prepared to see things that you did not want to.

Miinukset: The problem with the rotten sea weeds is unbearable. The smell is nauseating and invades all the resort. You can feel the smell on the air, on glasses, napkins and towels, 24 hours a day.

Plussat: Everything else

Miinukset: Some people isnt extraordinary nice, Im some are

Plussat: Staff couldn’t do enough for us. Best hotel of our trip - BY FAR!

Plussat: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.

Miinukset: Can't think of a single negative...

Plussat: like the rooms and that was very clean all the hotel property

Miinukset: the food didn’t meet my expectations

Plussat: Great buffet breakfast, with also a choice of menu. Junior suite perfectly OK , no need to go higher unless you have children and want a plunge pool. Everything feels very new and pristine. Food in El Faro very good and the inclusive package is excellent value for money.

Miinukset: Food in Flor de Canela very lack lustre, and rather indifferent service. Live music so loud at dinner that you couldn't converse with your partner.All rather clinical, it's not a hotel with personality.

Plussat: Very nice hotel with great facilities we especially liked the three lane 25m lap pool which got little use unlike the main pools. Enjoyed our stay and would stay there if we were to visit Cancun again

Miinukset: Even though we were there on an all inclusive package we always had to sign the restraunt and bar tabs before leaving but there was no charge

Plussat: Room very nice, good size, well located by sea with lovely pools and good staff. Food was high standard and had no issues. Some dishes I would say were excellent and all inclusive deal was very good.

Miinukset: Sea was a little rocky near the shore which wasn't great. Staff were inconsistent in their service, most were excellent, others ok.

Plussat: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.

Plussat: Everything was outstanding

Miinukset: Food,service and everything in between

Plussat: The hotel and grounds are classy, beautifully designed and landscaped, and serene. The staff was excellent and attentive and the amenities and food are high quality. The kids club was very well run and a wonderful addition.

Miinukset: One minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server. This was surprising since overall the staff was very attentive.

Plussat: High end kitchen appliances in the suite. The staff did the dishes. Washer/dryer was great. Beds were very comfortable. Bathroom/shower area was luxurious. An extra large jacuzzi outdoors on the balcony - kids loved this. There were very few rules at the resort. The staff almost always answered yes to special requests.

Miinukset: Scraping of chairs on the floor. They should have indoor/outdoor rugs under all areas with chair.

Plussat: The staff were so lovely and welcoming. Loved the temazcal experience and it’s super close to lots of beautiful cenotes, really secluded which makes it so peaceful around the grounds.

Plussat: Friendly hosts. Real jungle vibe. The Temazcal was a fantastic family experience. Dinner was delicious.

Miinukset: The room was a bit basic - beds small and not especially comfortable.

Plussat: Wonderful hosts. Beautiful spot.

Plussat: Location was beautiful

Miinukset: No ac

Plussat: Great central space / restaurant with giant chess, hammocks and pool table that the kids enjoyed. Beautiful swimming pool. Lovely setting surrounded by nature and convenient location near Puerto Morelos and lots of Cenotes. The wifi doesn't work well, which could be a good or a bad thing depending on your perspective. Fine for us (an electronic detox) but could be awkward if you're planning to do lots of internet research on the spot about where to go.

Miinukset: There are bikes to use but none for kids smaller than about 10-12, which is a shame.

Plussat: Lovely secluded location in the middle of the jungle. Anais was super super helpful and accommodating to us. It’s near a beautiful fishing town with some lovely local restaurants.

Plussat: The staff were exceptional. Our bungalow was wonderfully clean, comfortable and romantic. We highly recommend Jolie Jungle to anyone interested in a unique, friendly, special experience.

Plussat: Absolute astonishing location in the jungle. Very nice staff, awesome pool. Perfect place for relax.

Plussat: Staff, Parties/events

Miinukset: The water wasn't the clear blue color normally seen in cancun.

Plussat: Servers were great.

Miinukset: While there was no established or written rules prohibiting shades over our swim-up pool area we were told to remove our's. We were a group of 10 and were not intruding on other guests as our rooms were together.

Plussat: Awesome staff

Miinukset: Entretaiment is oriented to youn people only; EDM(Electronic Dance Music) all day around in all the activities; same thing over and over. Good food only at night and that is if you full fill the dress code (man dress shoes, dress pant and collar shirt). Air conditioning at the restaurants needs improvement. We sweat so much. Nice hotel but for young people. 20 to 28 years old. Check out was weird, the count our group like 4/5 times in order to let it is go. No reason given

Plussat: The pool events were fun. Staff was excellent

Miinukset: Not enough events at the theater. Only three during a 7 day stay. The resort allowed smoking so every where we went we were bombarded with cigarette smoke. Could use more restaurants, especially lunch options.

Plussat: Beautiful grounds; extremely well maintained in light of the number of guests it serves. Nice mix of pools and atmospheres. In general the staff was very helpful and accommodating.

Miinukset: Paid for the Xhale upgrade and was supposed to have VIP check in and service. That didn’t happen and when brought to managements attention they made no accommodations to remedy the situation. Rooms are exactly the same as the other side, only difference for the extra $1k for the 4 night stay was a container of Pringle’s and bag of peanut m&ms each night.

Plussat: The pork ribs was exceptional.

Miinukset: The worker Maria at front desk said that she was gonna check if a king size bed was available and I don’t think she did.

Plussat: The food was amazing (to include room service), staff was polite, lots to do, entertainment was amazing. Room was roomy, clean and the swim out pool was refreshing and worth every penny.

Miinukset: The Dj only played EDM/Techno for every party, but once you’ve had a few drinks I guess that doesn’t matter :)

Plussat: Everything

Miinukset: Nothing

Plussat: Very clean grounds

Miinukset: Needed more hip hop music n party areas

Plussat: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea. Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough. We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience. Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property. The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well. Extra huge thanks to... JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate. Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you! Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!

Miinukset: Just a few things to mention-- all of them minor: - Our in-room tablet (how you check the activities, make reservations, order room service, etc.) in one of the suites didn't work upon arrival. Something was wrong with the charging base. A little tinkering and it was fine. - While the property is totally appropriate for anyone traveling without kids, it does cater primarily to couples. As such, the beautiful rain showers in the suites are in a glass box right in the middle of the room-- ostensibly so you can see how smoking hot your new husband/wife is as they bathe-- and the "privacy curtain" basically just separates the shower from the bed area. Anyone accessing the sinks, toilet, closet, minibar, coffeemaker or walking in the front door (GASP!) has a front row seat. The management might consider having those curtains go around the entire shower enclosure. - Room service was uniformly slow. Every time. Tasty, though! - I scheduled our private photo shoot for 7pm on our last day. The photo desk called to ask if we could move it up to 6. I obliged. When we showed up, the photographer power-walked us to the beach, snapped exactly two photos and skedaddled. When I asked if we could take just a few more, she said simply "No. This is enough." Oooooo kaaaaay.

Plussat: The property was beautiful. Small enough that made it easy to navigate but big enough to feel like you had plenty to do. The two zones of relaxation vs party were perfect. The rooms are big and beautiful and almost all have an ocean or pool view. The food was all delicious as well. Hibachi was a special experience. It’s overall an exceptional resort. The staff is very kind and super accommodating.

Miinukset: The showers are big and wonderful but because of the way they are set up it’s hard to contain the moisture fully. The resort maintenance staff has to often bleach the ceilings with a brush broom to remove the condensation stains from the ceiling. There is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner.

Plussat: Everything

Miinukset: Nothing))

Plussat: I loved the eclectic and artistic touches to the rooms.The leaf portraits painted by Christina the owner on the where beautiful. It was peaceful and impeccably clean.

Plussat: The owner, Christine, is a warm-hearted, artistic woman, full of life, and Casitas Kinsol reflect that, as well as honoring many cultures. She welcomes you like an old friend!

Plussat: Character, just oozing with character. Personal touches are everywhere and the owner, Christine, is super friendly and communicative. If you like shiny, four star hotels with a hive of uniformed employees, then Casitas Kinsol is not the place for you. If you are a true traveler seeking a taste of the authentic, prepare to be well pleased.

Plussat: Really nice place! Everything is just wonderful and unique.

Plussat: Alain and Christin were the nicest host that you can imagine and they gave us so many good advices. The houses are wonderful and the rooms much better than the photos show. All is made with lots of love and good taste and the garden is wonderful! There lies a little bit of magic on it.

Plussat: Alain and Christine are just amazing, super friendly and helpful.

Miinukset: Room is nice but not super clean

Plussat: It is charming and quirky in a good way. Lovely surroundings. Very nice people own and manage the place.

Miinukset: Nothing

Plussat: Wonderful vibe, authentic, local experience. Amazing ambiance. Obviously designed by someone who is an artist / interior designer / landscape designer but not in your typical commercial way. It seemed that everywhere was something that had been collected and carefully placed with love. Had I the time, I would have happily spent many contented hours just enjoying their courtyard. My favorite thing about the owners is that they are so knowledgable and passionate about Puerto Morelos. It felt like an oasis, but one that was woven into the fabric of the community.

Miinukset: I didn't realize only one of our rooms had air conditioning. That's probably due to an assumption / not reading carefully on my part. The room without a.c. did have two fans, however.

Plussat: The host was friendly and kind… Warm and welcoming.

Plussat: We loved everything! Our hosts, Eva and Bernardo are a couple of the nicest, kindest people we have ever met. They went over and above to accommodate us and make our stay easy. Our room and the property were both very clean. Staying here was the best part of our trip. It's in a good location with local restaurants and markets within walking distance. And the beach is a short, inexpensive taxi ride away.

Plussat: The people running this cosy place are vey nice and helpful! The breakfast was great including bread, tropical fruit plate, tea and cafe, juice and yoghurt. The atmosphere is great. You are in the city centre and a 20 minutes bicyle ride from the nice beach in Puerto Morelos. The bikes are free of charge. If you like a laid back and original town, this is the place to be in Reviera Maya.

Miinukset: There were tiny little ants in the room, crawling on the wall and clothes. One day the room was too hot to sleep. But still the room was acceptable. I recommend an airco-room, if you plan to stay a couple of days.

Plussat: Very friendly and most welcoming, awesome fruit for breakfast - will be back!

Miinukset: Hic-up with water 1 morning but all sorted!

Plussat: Wonderful sweet house run by the kindest staff. The hotel is made with much love by the owners. Perfect breakfast and comfortable room.

Plussat: What a warm welcome, nice room with everything we needed, good breakfast, we parked the car in the yard, everything was nice and clean

Plussat: this Place was not at all what I expected and far exceeded my expectations. Very comfortable, clean, nice and the hosts were amazing. Not to mention the place is beautiful

Plussat: Our host was super nice! Despite the language barrier + the situation ( I was stuck in town at the last minute , expecting friends flying from Paris via Mexico from Cancun then on our way to Tulum, which did not happen on time), I could finally relax and rest and be welcomed even though I booked the room at the last minute. Very much appreciate! Breakfast included makes a lovely start of the day. Highly recommended.

Plussat: Karla was was very helpful. They were open for an after hours check in.

Plussat: Grounds during the evening are beautiful.

Miinukset: In desperate need of a major renovation. The check in process is soley designed to get you to buy their upgrades and services so instead of having a quick check in; it is dragged on to over 30 minutes and then they pass you onto another person that tries to have you sign on to view their nearby upscale property; without disclosing that they will try to sell you HARD to join their vacation club.

Plussat: Outstanding service and great food made this a relaxing vacation! Excellent beach and plenty of pools to choose from!

Miinukset: Nothing!

Plussat: Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink.

Miinukset: Paying for an all-inclusive resort you expect everything to be all inclusive. Having the staff ask you to upgrade your room, or upgrade for a bottle of wine is unnecessary. Just be prepared to say no multiple times.

Plussat: We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable. With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place. All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint. The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome.

Miinukset: The complaints I have are hardly complaints. The floors in the rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach. The hotel had mentioned to us that they are renovating a handful of rooms at a time and trying out new tiles to help with this. As long as you are aware they can be slippery and don't try to sprint around, you'll be just fine. The only thing that bothered us, and it was an isolated issue that I don't hold over the entire resort, was an experience we had with a gentleman at one of the restaurants. On several occasions he was difficult to deal with and not wanting to accommodate groups. We were told before going that there may be an additional charge for dinner groups over 6, which we understood as they are setup to deal with smaller groups and couples. Every restaurant was more than helpful in seating the occasional group of 6-10 and never charged us for it...except for one. One host of a restaurant was determined to charge us for bottles of wine for the table or else our wait but be extended. If we bought wine our tables would be ready almost immediately, if we didn't buy wine it would be an hour. Again, this was an isolated incident and did nothing to dampen our moods...we would simply go to another restaurant and be seated immediately.

Plussat: The Staff is fantastic!!

Miinukset: The beach could have been nicer, unable to swim and enjoy.

Plussat: I absolutely loved everything, I would definitely recommend. Their hospitality is A+.

Plussat: The breakfast was ok. Armadillo was good. The best food was at the Grill by the pool and the Japanese restaurant. I didn't get to try the steakhouse.

Miinukset: Some things that occurred during our stay.. I had to call to get someone to clean the wall of the bathroom. I guess a previous guest had picked thier nose and put it on the wall. Someone did come to clean it. Other than that the room appeared to be clean but there was some dust on the bench by the bed. Nothing too bad. However we had a private swim up room for that price I do think the room should be perfect. I still enjoyed the room. When my friends and I went into the spa steam room we were locked inside. I knocked on the door and no one came. I don't think the door should ever be locked in case a guest has an emergency or gets overheated and needs to come out. The drinks had very little or watered down alcohol. The sweet drinks did taste good however I just didnt notice the alcohol in the drinks that I chose. I'm not a person who likes strong drinks but I hope they didn't water them down. Room service food wasn't that great. So we only got it once. For me I only felt satisifed with food the last night. I'd give the resort a 7.

Plussat: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.

Miinukset: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.

Plussat: It is a beautiful property. Staff was great.

Miinukset: I think the property should have a shuttle to Puerto Morelos. I felt so isolated on the property. It is not in walking distance to anything.

Plussat: Rooms are fine. For Mexico 5* ok but on an international scale only a 4.5 star. Unfortunately, the beach at this time of the year was not usable. Knee deep covered in seaweed. Never put a foot into the water. However pools were fantastic.

Miinukset: Check in and check out at reception very “painful”. Long and complicated.

Plussat: I loved the amenities,the food and the rooms were immaculate.

Miinukset: Pretty far from the hotel zone.

Miinukset: Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.

Plussat: It was a wonderful place for my 12 friends and I to rest and enjoy our time together. We got a swim up room which was worth the money. The staff was great and helpful. We got to know some great bartenders! There are so many places to eat that we did not have enough time to try it all out. But we did do a private dining at the steakhouse and that was a wonderful experience! You can even schedule when you want room service delivered which was amazing when we had to wake up early and can just order the night before on the TV!

Miinukset: I wish the room service menu would have a little bit more things, but otherwise it was great. The location at the resort is away from the main city, so it is difficult to get out there. But if you plan on being at the resort the whole time, then it was absolutely beautiful!

Plussat: We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!

Plussat: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.

Miinukset: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.

Plussat: Front desk personnel very kind and polite also very professional

Miinukset: Everything, impressed looks like mall center really beautiful

Plussat: We really liked the daily pool activities and the night activities.

Miinukset: Bartenders were not very friendly. Ignored us several times during our stay. We visited the beach but did not like the sea weed shores and the smell.

Plussat: Really chill and helpful staff. Loved it.

Miinukset: Hot water was non existent

Plussat: Room was clean. Air conditioner was cold. Elisa, the hostess, is very nice. The view from the terrace was nice. Good breakfast served in the morning. Kitchen available until 10:00pm, if you want to cook for yourself.

Miinukset: Difficult access to property: it's located on a private road accessible only by car. Bed is hung by ropes; you swing with every movement. The beach is small and unkempt. Price is high for what you get. Table in room was rickety.

Plussat: Friendly staff, tranquility of the hotel.

Miinukset: The place is a bit isolated.

Plussat: Very quiet and exclusive place to stay! Always clean too.

Plussat: The staff was wonderful, thank you so much. Location was a bit secluded and was perfect for us. There were bike's free of charge, so it was easy to get around. Quiet own beach. Beautiful sunrise from the beach. Nice thing was the kitchen, If you like you can buy your own grocery and make it. Own hammock's outside room. Swinging bed was a bit strange at first, but at the end we liked it a lot. A big thank you to everybody in Rancho Sakol, we had a lovely stay. All the best for you.

Plussat: The place is super tranquil, fits with the Puerto Morelos. We stayed there for 5 nights. We relaxed and enjoyed. The place have a kitchen where you can cook your own food. Breakfast is very good. You have to cook your own eggs though, but we found it even better.

Plussat: We appreciated a lot the suspended bed and hammocks. Very calm place with sea view, a lot of birds and iguanas around. Good breakfast.

Miinukset: There were a few cucarachas, but the room was cleaned well.

Plussat: A small and basic hotel In a quiet location of Puerto Morelos. All the staff were lovely and helpful. It was great to make use of the bikes. These were free and a returnable deposit of 400mxps made the stay really enjoyable. Lovely breakfast.

Miinukset: Nothing not to like. We were out of season so very quiet but this suited us fine. Decoration clean and basic and not particularly modern but all perfectly functionally.

Plussat: We really enjoyed the breakfast and community kitchen. Also the natural surrounds and the leisure of observing all from our hammocks. The bikes made it easy to get into town although biking on road felt a bit dangerous with traffic and tour vechicles.

Miinukset: Would have liked to have a few hooks in bathroom and another wastebasket in room.

Plussat: Incredibly relaxed and quiet. The room was clean and comfortable with a fantastic view. There's no bar or restaurant but you have the use of the kitchen and there is a buffet breakfast laid out each morning. About 15 min walk from Puerto Morelos centre or use the hotel bikes for free. If you want a resort where you're waited on hand and foot all day, this hotel is not for you (but staff are very helpful here), but if you want a beautiful, quiet place to stay where you can look after yourself.....

Plussat: It was very peaceful but this place really needs a pool . The kitchen needs to stay open past 10pm and coffee should be available throughout the day .

Miinukset: Needs a pool

Plussat: Hotel Eden offered comfortable beds and a nice sitting/kitchen area. The aqua paint and dark woods were soothing and fit well with the beach setting.

Miinukset: The bathroom was adequate though the shower head needed to be replaced. Staff on check-in were a bit short and not super-friendly. Oddly, no other guests seemed to be staying at the hotel, which felt a bit eerie and was surprising since the hotel is perfectly nice and a good price for the area in addition to it being a holiday weekend.

Plussat: Justina on reception was absolutely wonderful, she is the life and soul of Eden . So helpful and friendly. The location is perfect, close to the best part of the beach and only a ten minute stroll into town. Or a 30 peso taxi ride ..

Miinukset: There isn’t a nice outsiydpace to sit , the people on our floor used to sit out on the the landing and chat and have a drink but it’s a shame there isn’t a garden or outside space . We didn’t like the sea here , it was dark and filled with sea grass . Very unpleasant to swim in .

Plussat: Clean and easy access to the beach, friendly staff, seems reception is until 22:00, so must inform ahead the arrival time if gets late.

Miinukset: The ambient of entrance, and back side of the buildings was bit too bushy. Could be improved by making it more garden look like.

Plussat: - very clean, quiet, good wifi, comfortable, good value for money, spacious

Miinukset: - the toilet flush was not working properly

Plussat: Nice kitchenette, comfortable beds, well maintained suite

Miinukset: Travelling with mixed gender children and extended family I really would have liked a sitting/sleeping sofa in the second room or one double and two single beds instead of two double beds.

Plussat: Reasonably clean. Walkable distance to the town center. Parking seemed secure.

Miinukset: Low water pressure, terrible toilets. The place has bit industrial feel to it, not a place to hang out at all. Passable for 2 nights but we are glad we did not book it for a longer stay.

Plussat: Very nice and comfortable. Close to a beach entrance

Miinukset: This internet in the room stopped working after the 1st half day and never came back. I was offered the reception WiFi which worked but not as comfortable as being in the room. For working it wouldn't have worked. This is my only complaint, other than that it was great!

Plussat: Big room, nice bathroom, good value for money, free parking, good wifi connection.

Miinukset: Noise from regeneration in backyard.

Plussat: We liked having the kitchen and walking distance to the beach.

Miinukset: Getting a hot shower was hit or miss

Plussat: Charming small hotel perfectly located just a few streets from the beach and close to many great restaurants and bars. The rooms are very clean and cozy with authentic Mexican decor- feels like you are staying with family. Most rooms have their own patio area with a table and chairs. My suite had a fully stocked kitchenette with a full size fridge, two cooking elements and filtered water dispenser- perfect for longer stays (A modern chain grocery store is blocks away for all your supplies). They also have a nice restaurant in the hotel that serves breakfast, lunch and dinner. There is a gorgeous courtyard with a small pool perfect for cooling off - also plenty of poolside seating for relaxing with a book in the hot afternoon. Staff is very friendly and helpful. They even help me organize a snorkelling trip. I highly recommend Hotel El Moro for its overall comfort and fantastic location.

Miinukset: Not much to improve. Instructions on how to use the room amenities would be helpful. I had some difficulty figuring out how to switch on the air conditioning unit and I was never able to work the television (two remotes controls made it confusing). The breakfast included was a little inconsistent- one morning full breakfast with eggs the next day coffee and fruit. Still great stay all in all.

Plussat: Friendly staff

Miinukset: A little hot in the room

Plussat: Entrale colorful nice garden cute balcony warm helpful staff

Miinukset: The price was too much for one night and a small breakfast - had to pay extra for more toast

Plussat: This is a great value, 1 block from the town plaza, and 2 blocks from the beach. Nothing fancy, but comfy and quiet. The included breakfast was great.

Plussat: The room was wonderful, a huge bed and super clean. The bathroom fixtures for hanging up towels were missing but nothing too important. We enjoyed the possibility of sitting at the table and chairs outside the room.

Miinukset: The breakfast was a bit on the sparse side, one piece of toast and 1 egg and coffee or juice was all we got, you guys could provide a bit more there. :) although, we were able to switch that out for beans and totopos or a very small plate of fruit and 1 piece of toast, nothing filling. We did mention it was our honeymoon when we booked, but we didn't recieve any kind of response.

Plussat: Charming hotel with nice staff. It was close to everything.

Miinukset: Breakfast. It would help in the beginning to be given a paper with breakfast hours, what was included and options. I was told that I could have coffee or juice. Then I was told that one day is one piece of toast and a few pieces of watermelon. The next day, I could have eggs, eggs only I guess. I decided to not have breakfast there. Why charge for it, if it is basically non-existent.

Plussat: Nothing

Miinukset: The place was dirty , the room looked like someone had been living there , bed wasnt made , smelled , no elevator , down a back alley look like a dorm room. Ive stayed in different places in Mexico this was the worst , and for 180.00 omg ....I went back to Cancun , had a beautiful room at the Marriott for 140.00 ....run dont walk away

Plussat: Good From beach location

Miinukset: N/c

Plussat: The staff was friendly and it was easy to be there as a quick place to crash after landing in Cancun. Also nice to be right on the beach.

Miinukset: It’s very bare bones. The coffee was terrible and the lounge mats around the pool and beach were dirty. There’s also music playing in the “restaurant” that you hear out on the beach- I’d rather hear the ocean. The rooms are not sexy or romantic they are plain cinder cubes that feel a little bit like a cell. If you have a room with two beds, one of them is set jammed up against the closet which makes the closet inaccessible and useless. The shower has gas station soap dispensers in it- just kind of tacky and funky. But the patios are nice and even though the lounge cushions outside were dirty, the room was clean. The staff was helpful in making us a nice plate of fruit for breakfast. It’s very basic. We were fine here cause we were just crashing for a night but I wouldn’t spend a whole vacation here. Lastly- there was very diligent and thorough seaweed cleanup!

Plussat: The pool area and how it goes to the beach, no need to go around

Plussat: The personal was really very friendly.

Miinukset: There was a small water leak in the bathroom. Just aside of the shower.

Plussat: Everything was perfect. Excellent staff, clean, swimming pool right off the beach, mini fridge in the room. Large rooms. Great location

Miinukset: A longer stay

Plussat: Comfortable clean beds. Awesome air conditioning.

Plussat: View and location!!!!

Miinukset: Having problems with the credit card on the system to pup up, i had to use another one.

Plussat: Great location, clean rooms, excellent prices.

Miinukset: I liked everything.

Plussat: La playa está excelente y sobre todo la ubicación, no hay grandes hoteles cerca y esta todo muy tranquilo

Miinukset: La recepción ya que no hay señalamientos que hicieran fácil encontrar a la persona que te hace el check in y podrían mejorar en ese sentido ya que es la primera impresión que uno tiene del lugar

Plussat: Great location, quiet, and clean!

Plussat: The rustic style of that place. The welcome of the owners and employees.

Miinukset: The big hotels around. They ruined the beauty of that nature!

Plussat: It was on the beach but the beach is not nice right now.

Miinukset: It was a terrible location if you don't have transportation. I cannot stress this enough. Unfortunately, I did not read the reviews. I have to stress that the sargassum is a big problem here and everywhere. I looked at the prices once I arrived and they were slashed in HALF, I paid double the going rate ($78, I paid, $37 was the going rate). The very basic amenities (bar) closed at 5 pm. I ended up leaving the premises to another beautiful place in Puerto Morelos for $55 and it was perfect. The owner is very nice and her English is limited but had no answer for the lack of restaurants except that they could deliver food if I wanted to order it.

Plussat: Very basic facilities, but after staying in an all-inclusive resort the prior few days, this was a nice change and seemed to have a lot more character than those resorts. I'm not a resort person at all, so if I went back to this area, I would stay here for the whole trip. The little I had a chance to interact with the staff (owner?) they seemed very nice.

Miinukset: Me personally, I thought it was good, but it's definitely not a luxury resort and I could see that some people who didn't know what they were getting into would have some complaints. What I call character, others might view as something negative. Read other peoples reviews who didn't like it and see if the things they complain about bother you at all.

Plussat: I didn’t not want to leave this hotel! It’s perfect! Tucked away between the large and impersonal hotels we had a real little gem between our toes. The rooms are little chateau type buildings and are clean with tv inc English channels. Shower was nice with good running water. We also had a fridge. We stayed for 3 nights and spent all day tanning on the beach and drinking beer and cocktails from the little bar there. The host is very polite and welcoming as well as the lady who ran the bar/ snacks. The hotel is about 8min drive into Puerto Morelos where there are souvenir shops and plenty of restaurants to choose from. (The hotel does not offer evening meals) we really enjoyed our stay and would definitely stay again.

Plussat: The bed was comfortable and the host was very nice. Great beach views

Plussat: Nice breakfast made to order. The location was perfect, nestled between 2 hotel properties. I love that they had their own beach. Would definitely stay here again if in the area.

Miinukset: The only complaint I can think of was that we had a little trouble getting the key to work in the room door lock, but just needs a little maintenance I think, no biggie at all.

Plussat: Location was wonderful; the owner, Daisy, very friendly and accommodating. Loved her coffee!!

Miinukset: Buildings a bit dilapidated.

Plussat: Lovely Cabenas and accommodating staff. The team have created a sense of tranquility in an area that has been sadly been overtaken by huge resorts. The bikes were great to get around and the area felt safe cycling at night in the dark alone.

Plussat: The service and above all the location !