Puerto Morelos hotellia

Plussat: Wonderful hosts. Beautiful spot.

Plussat: Location was beautiful

Miinukset: No ac

Plussat: Great central space / restaurant with giant chess, hammocks and pool table that the kids enjoyed. Beautiful swimming pool. Lovely setting surrounded by nature and convenient location near Puerto Morelos and lots of Cenotes. The wifi doesn't work well, which could be a good or a bad thing depending on your perspective. Fine for us (an electronic detox) but could be awkward if you're planning to do lots of internet research on the spot about where to go.

Miinukset: There are bikes to use but none for kids smaller than about 10-12, which is a shame.

Plussat: Lovely secluded location in the middle of the jungle. Anais was super super helpful and accommodating to us. It’s near a beautiful fishing town with some lovely local restaurants.

Plussat: Anais was so helpfulchecking is in and getting us whatever we needed. The location and the bungalows were awesome. The temezcal was the best though. Dino lead us through a amazing ceremony that our family will remember for ever.

Plussat: The staff were exceptional. Our bungalow was wonderfully clean, comfortable and romantic. We highly recommend Jolie Jungle to anyone interested in a unique, friendly, special experience.

Plussat: Lodging was excellent, well cared for grounds and pool. Food was very good and prepared with care. We had a wonderful shamanic experience in the Temazcal sweat lodge. It was a lovely time. Great for children.

Plussat: Beautiful jungle setting. The owner was friendly. Quiet place.

Plussat: Absolute astonishing location in the jungle. Very nice staff, awesome pool. Perfect place for relax.

Plussat: Wonderful, friendly hosts and delicious food. Cute, comfortable bungalows in the jungle

Plussat: Everything taken care of

Miinukset: Less vegetarian options

Plussat: The staff is very attentive and accommodating. They will go out of their way to make your stay as comfortable as they can. We can't say enough good about our stay! The spa services are amazing and high recommended!

Miinukset: I wasn't a big fan of the steakhouse. Everything was very salty. Maybe was an off night, but hey, I didn't come here for the steak anyways :)

Plussat: The service was over the top as was the property

Miinukset: Nothing all was amazing

Plussat: The location, a little hidden, but close to other attractions) The staff, all friendly and helpful The cleanliness, every single space was impeccable The spa (what a massage we got!) Overall, the place is amazing, we will visit it again and again

Miinukset: The size of the vanity in bathroom (way too small) The bed sheets, noisy (cheap) The size of the pool (small) The food in the Japanese restaurant (spicy in excess)

Plussat: The food was excellent in all settings, i.e. buffet, reserved dining, pool side daytime dining. Loved the location of the outdoor bar, adjacent to the main stage/plaza area. The overall vibe was fun when it needed to be, and quiet when one needed to rest. The many activities and settings all were inviting and exciting.

Plussat: The concept, but you also need to be prepared to see things that you did not want to.

Miinukset: The problem with the rotten sea weeds is unbearable. The smell is nauseating and invades all the resort. You can feel the smell on the air, on glasses, napkins and towels, 24 hours a day.

Plussat: Staff

Miinukset: DJ music at disco

Plussat: A stay at Desire is very unique and will change your life! Staff is stellar-all of them go out of their way to make sure you are well cared for. LOTS of opportunity for socializing but we also had no trouble finding quiet space close to nature. Did the photo shoot with Provoke photography. Ruben the photographer is a magician.

Miinukset: The beach is a bit narrow. Really the only thing that was not completely perfect.

Plussat: The resort is managed very well. The staff are spot on in every way. They are friendly, professional, fast, and remember your drink when you walk up to the bar. The guest rooms and common areas are all kept very clean.

Miinukset: The beach had a ton of seaweed raked up on it and there are rocks in the water. Lots of beaches are like this in that area so when we wanted to get in water, we chose the pool. No biggie unless you are an ocean only person.

Plussat: Everything else

Miinukset: Some people isnt extraordinary nice, Im some are

Plussat: Staff couldn’t do enough for us. Best hotel of our trip - BY FAR!

Plussat: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.

Miinukset: Can't think of a single negative...

Plussat: Amazing hotel and staff is very friendly. we couldn't have asked for more. The hotel is child friendly and there is a kids club for over 4 yrs.You can also take your toddlers but they can only stay with parental supervision. The food was fresh and beach is clean.Amazing holiday overall.

Miinukset: We had a little issue with our room as the definition "ocean view" is not an actual room with ocean view.You will only get a room with partial view to the ocean.Apparently "beach view" will give you the full ocean view, however there was no option to book "beach view". We still had a room with a decent view but paying extra and not getting an actual ocean view was rather disappointing.

Plussat: like the rooms and that was very clean all the hotel property

Miinukset: the food didn’t meet my expectations

Plussat: Great buffet breakfast, with also a choice of menu. Junior suite perfectly OK , no need to go higher unless you have children and want a plunge pool. Everything feels very new and pristine. Food in El Faro very good and the inclusive package is excellent value for money.

Miinukset: Food in Flor de Canela very lack lustre, and rather indifferent service. Live music so loud at dinner that you couldn't converse with your partner.All rather clinical, it's not a hotel with personality.

Plussat: Very nice hotel with great facilities we especially liked the three lane 25m lap pool which got little use unlike the main pools. Enjoyed our stay and would stay there if we were to visit Cancun again

Miinukset: Even though we were there on an all inclusive package we always had to sign the restraunt and bar tabs before leaving but there was no charge

Plussat: Room very nice, good size, well located by sea with lovely pools and good staff. Food was high standard and had no issues. Some dishes I would say were excellent and all inclusive deal was very good.

Miinukset: Sea was a little rocky near the shore which wasn't great. Staff were inconsistent in their service, most were excellent, others ok.

Plussat: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.

Plussat: Everything was outstanding

Miinukset: Food,service and everything in between

Plussat: The hotel and grounds are classy, beautifully designed and landscaped, and serene. The staff was excellent and attentive and the amenities and food are high quality. The kids club was very well run and a wonderful addition.

Miinukset: One minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server. This was surprising since overall the staff was very attentive.

Plussat: High end kitchen appliances in the suite. The staff did the dishes. Washer/dryer was great. Beds were very comfortable. Bathroom/shower area was luxurious. An extra large jacuzzi outdoors on the balcony - kids loved this. There were very few rules at the resort. The staff almost always answered yes to special requests.

Miinukset: Scraping of chairs on the floor. They should have indoor/outdoor rugs under all areas with chair.

Plussat: Servers were great.

Miinukset: While there was no established or written rules prohibiting shades over our swim-up pool area we were told to remove our's. We were a group of 10 and were not intruding on other guests as our rooms were together.

Plussat: Awesome staff

Miinukset: Entretaiment is oriented to youn people only; EDM(Electronic Dance Music) all day around in all the activities; same thing over and over. Good food only at night and that is if you full fill the dress code (man dress shoes, dress pant and collar shirt). Air conditioning at the restaurants needs improvement. We sweat so much. Nice hotel but for young people. 20 to 28 years old. Check out was weird, the count our group like 4/5 times in order to let it is go. No reason given

Plussat: The staff was friendly

Miinukset: There was a bad Mildew smell upon arrival in our room. We were limited to where we could eat our meal in the outside area. The restaurant foods were not great the steakhouse ran out of A1 sauce. Our towels were not stocked everyday had to keep contacting the front to request them. No slippers we had to also request them. When the slippers arrived both pair we left foot shoes. The pool closes by 1030 not acceptable for a party resort. We were also asked to keep the noise to a limit while relaxing On our balcony of our swim out. Hint again this is a party resort that doesn’t make sense to me . I probably will never visit this resort again. I felt like there were too many limits for an all adult resort.

Plussat: The resort is beautiful! all the pools are awesome, I cant even compare one to the other because theyre all so spacious and set up so nicely. theres so much to do at this place and their concierge is very helpful. spent a day at the spa and that was awesome as well.

Miinukset: Me or my boyfriend wasnt aware that in order to eat dinner at all the other restaurants besides the 24 hour buffet, you have to be wearing pants. He didnt pack any pants for vacation so he ended up buying ones from the gift shop for $80.

Plussat: The pork ribs was exceptional.

Miinukset: The worker Maria at front desk said that she was gonna check if a king size bed was available and I don’t think she did.

Plussat: The food was amazing (to include room service), staff was polite, lots to do, entertainment was amazing. Room was roomy, clean and the swim out pool was refreshing and worth every penny.

Miinukset: The Dj only played EDM/Techno for every party, but once you’ve had a few drinks I guess that doesn’t matter :)

Plussat: Wilberth, Fernando and Fernando at twist and sip! Best customer service I’ve ever received

Plussat: Everything

Miinukset: Nothing

Plussat: Very clean grounds

Miinukset: Needed more hip hop music n party areas

Plussat: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea. Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough. We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience. Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property. The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well. Extra huge thanks to... JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate. Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you! Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!

Miinukset: Just a few things to mention-- all of them minor: - Our in-room tablet (how you check the activities, make reservations, order room service, etc.) in one of the suites didn't work upon arrival. Something was wrong with the charging base. A little tinkering and it was fine. - While the property is totally appropriate for anyone traveling without kids, it does cater primarily to couples. As such, the beautiful rain showers in the suites are in a glass box right in the middle of the room-- ostensibly so you can see how smoking hot your new husband/wife is as they bathe-- and the "privacy curtain" basically just separates the shower from the bed area. Anyone accessing the sinks, toilet, closet, minibar, coffeemaker or walking in the front door (GASP!) has a front row seat. The management might consider having those curtains go around the entire shower enclosure. - Room service was uniformly slow. Every time. Tasty, though! - I scheduled our private photo shoot for 7pm on our last day. The photo desk called to ask if we could move it up to 6. I obliged. When we showed up, the photographer power-walked us to the beach, snapped exactly two photos and skedaddled. When I asked if we could take just a few more, she said simply "No. This is enough." Oooooo kaaaaay.

Plussat: The property was beautiful. Small enough that made it easy to navigate but big enough to feel like you had plenty to do. The two zones of relaxation vs party were perfect. The rooms are big and beautiful and almost all have an ocean or pool view. The food was all delicious as well. Hibachi was a special experience. It’s overall an exceptional resort. The staff is very kind and super accommodating.

Miinukset: The showers are big and wonderful but because of the way they are set up it’s hard to contain the moisture fully. The resort maintenance staff has to often bleach the ceilings with a brush broom to remove the condensation stains from the ceiling. There is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner.

Plussat: Everything

Miinukset: Nothing))

Plussat: A natural and different hidden place in a typical street it is not a tipical hotel beautiful place to relax rooms clean and nice there are not tv,S but you have wifi owners Alan and Christine great people

Miinukset: I liked everything

Plussat: I loved the eclectic and artistic touches to the rooms.The leaf portraits painted by Christina the owner on the where beautiful. It was peaceful and impeccably clean.

Plussat: The owner, Christine, is a warm-hearted, artistic woman, full of life, and Casitas Kinsol reflect that, as well as honoring many cultures. She welcomes you like an old friend!

Plussat: Character, just oozing with character. Personal touches are everywhere and the owner, Christine, is super friendly and communicative. If you like shiny, four star hotels with a hive of uniformed employees, then Casitas Kinsol is not the place for you. If you are a true traveler seeking a taste of the authentic, prepare to be well pleased.

Plussat: Really nice place! Everything is just wonderful and unique.

Plussat: Christine is a great host and a wealth of knowledge. The place was cosy and clean.

Miinukset: Nothing

Plussat: Alain and Christin were the nicest host that you can imagine and they gave us so many good advices. The houses are wonderful and the rooms much better than the photos show. All is made with lots of love and good taste and the garden is wonderful! There lies a little bit of magic on it.

Plussat: It is charming and quirky in a good way. Lovely surroundings. Very nice people own and manage the place.

Miinukset: Nothing

Plussat: Wonderful vibe, authentic, local experience. Amazing ambiance. Obviously designed by someone who is an artist / interior designer / landscape designer but not in your typical commercial way. It seemed that everywhere was something that had been collected and carefully placed with love. Had I the time, I would have happily spent many contented hours just enjoying their courtyard. My favorite thing about the owners is that they are so knowledgable and passionate about Puerto Morelos. It felt like an oasis, but one that was woven into the fabric of the community.

Miinukset: I didn't realize only one of our rooms had air conditioning. That's probably due to an assumption / not reading carefully on my part. The room without a.c. did have two fans, however.

Plussat: The breakfast was ok. Armadillo was good. The best food was at the Grill by the pool and the Japanese restaurant. I didn't get to try the steakhouse.

Miinukset: Some things that occurred during our stay.. I had to call to get someone to clean the wall of the bathroom. I guess a previous guest had picked thier nose and put it on the wall. Someone did come to clean it. Other than that the room appeared to be clean but there was some dust on the bench by the bed. Nothing too bad. However we had a private swim up room for that price I do think the room should be perfect. I still enjoyed the room. When my friends and I went into the spa steam room we were locked inside. I knocked on the door and no one came. I don't think the door should ever be locked in case a guest has an emergency or gets overheated and needs to come out. The drinks had very little or watered down alcohol. The sweet drinks did taste good however I just didnt notice the alcohol in the drinks that I chose. I'm not a person who likes strong drinks but I hope they didn't water them down. Room service food wasn't that great. So we only got it once. For me I only felt satisifed with food the last night. I'd give the resort a 7.

Plussat: Rooms were comfy, roomy and the layout was nice. Buffet was great any time of day

Miinukset: Location is way off the main road Specialty restaurants served very small portions Didn’t get my birthday sash on my room door til 8pm the night of my birthday

Plussat: Very good food (good taste and lots of options), Nice and very kind staff, Modern, clean and spacious rooms, Nice beach area, Comfortable sun beds,...

Miinukset: Cold water at the pools, The water at the beach wasnt clear and there were rocks in the water so you have to be careful where you step. Main shows and music performances at 9.pm were boring. Travel Smart agent selling membership between breakfast,...

Plussat: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.

Miinukset: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.

Plussat: It is a beautiful property. Staff was great.

Miinukset: I think the property should have a shuttle to Puerto Morelos. I felt so isolated on the property. It is not in walking distance to anything.

Plussat: Rooms are fine. For Mexico 5* ok but on an international scale only a 4.5 star. Unfortunately, the beach at this time of the year was not usable. Knee deep covered in seaweed. Never put a foot into the water. However pools were fantastic.

Miinukset: Check in and check out at reception very “painful”. Long and complicated.

Plussat: I loved the amenities,the food and the rooms were immaculate.

Miinukset: Pretty far from the hotel zone.

Plussat: The staff was very friendly and helpful.

Miinukset: We never received our honeymoon packages or door banner.

Plussat: It was a wonderful place for my 12 friends and I to rest and enjoy our time together. We got a swim up room which was worth the money. The staff was great and helpful. We got to know some great bartenders! There are so many places to eat that we did not have enough time to try it all out. But we did do a private dining at the steakhouse and that was a wonderful experience! You can even schedule when you want room service delivered which was amazing when we had to wake up early and can just order the night before on the TV!

Miinukset: I wish the room service menu would have a little bit more things, but otherwise it was great. The location at the resort is away from the main city, so it is difficult to get out there. But if you plan on being at the resort the whole time, then it was absolutely beautiful!

Plussat: Everything!!!!!!!! I loved it Food people drinks pool games entertainment EVERYTHING

Plussat: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.

Miinukset: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.

Plussat: We really liked the daily pool activities and the night activities.

Miinukset: Bartenders were not very friendly. Ignored us several times during our stay. We visited the beach but did not like the sea weed shores and the smell.

Plussat: The host was friendly and kind… Warm and welcoming.

Plussat: We loved everything! Our hosts, Eva and Bernardo are a couple of the nicest, kindest people we have ever met. They went over and above to accommodate us and make our stay easy. Our room and the property were both very clean. Staying here was the best part of our trip. It's in a good location with local restaurants and markets within walking distance. And the beach is a short, inexpensive taxi ride away.

Plussat: The people running this cosy place are vey nice and helpful! The breakfast was great including bread, tropical fruit plate, tea and cafe, juice and yoghurt. The atmosphere is great. You are in the city centre and a 20 minutes bicyle ride from the nice beach in Puerto Morelos. The bikes are free of charge. If you like a laid back and original town, this is the place to be in Reviera Maya.

Miinukset: There were tiny little ants in the room, crawling on the wall and clothes. One day the room was too hot to sleep. But still the room was acceptable. I recommend an airco-room, if you plan to stay a couple of days.

Plussat: Very friendly and most welcoming, awesome fruit for breakfast - will be back!

Miinukset: Hic-up with water 1 morning but all sorted!

Plussat: The staff were very friendly and helpful although we didn’t speak Spanish they tried really hard to communicate with us. The guesthouse is nicely decorated with a very Mexican feel.

Miinukset: We felt that the neighbourhood may have been unsafe although nothing actually happened to us we didn’t feel completely comfortable walking around at night.

Plussat: Wonderful sweet house run by the kindest staff. The hotel is made with much love by the owners. Perfect breakfast and comfortable room.

Plussat: The friendliness of the staff and Eva spoke very good English which we found a rarity In the hotels we stayed in in Mexico. The whole building was beautifully decorated and a pleasure to the eyes. We actually found TV programs in English. The area was safe and peaceful.

Miinukset: Nothing to do with the property but it was some 3 km from the beach but easy to get to by taxi for 30 pesos.

Plussat: varied assortment, very fresh

Plussat: this Place was not at all what I expected and far exceeded my expectations. Very comfortable, clean, nice and the hosts were amazing. Not to mention the place is beautiful

Plussat: Karla was was very helpful. They were open for an after hours check in.

Plussat: Really chill and helpful staff. Loved it.

Miinukset: Hot water was non existent

Plussat: Room was clean. Air conditioner was cold. Elisa, the hostess, is very nice. The view from the terrace was nice. Good breakfast served in the morning. Kitchen available until 10:00pm, if you want to cook for yourself.

Miinukset: Difficult access to property: it's located on a private road accessible only by car. Bed is hung by ropes; you swing with every movement. The beach is small and unkempt. Price is high for what you get. Table in room was rickety.

Plussat: Friendly staff, tranquility of the hotel.

Miinukset: The place is a bit isolated.

Plussat: Very quiet and exclusive place to stay! Always clean too.

Plussat: Quiet, remote location which was great for a few days R&R. Good buffet and self cook breakfasts. Comfortable bed which was suspended on ropes. Near to reef for snorkelling trips and just a short taxi or bicycle ride into local town.

Miinukset: Appeared deserted when we arrived in the evening. However staff were helpful in ordering us a take-away supper.

Plussat: We were lucky enough to stay a week in the Jr. Suite, a spacious room with an extremely comfortable bed facing an ocean view through large sliding windows. LOTS of storage, a futon couch, corner balcony with hammocks (even one inside!) windows all around to with gorgeous scenery everywhere you looked. The breeze was often enough although the fans and a/c were effective and quiet. The large bathroom with ornate tile was just beautiful. Self-serve breakfast (included) with eggs to cook, oranges to juice, piles of breads, fruit, pastries, yogurt, other basics etc was ideal. I have never tried this kind of arrangement and it was fabulous! (Bonus: smiling ladies doing your dishes!) Refrigerators available to keep anything extra you wanted for meals. It was easy to meet other travellers in any of the comfortable common areas. Beach loungers in the sun, hammocks in the shade, a screened “toes in the sand” dining area and shaded two story terraces—all with ocean view. Everything was kept clean and tidy by pleasant unobtrusive staff. We loved the peaceful location a 15-20 minute walk along a country road to the town of Puerto Morelos. Bikes (included) cut the trip down to about 5 minutes. Learn about Rancho Sak-Ol before you book to make sure it’s what you require. We enjoyed the thrill of steep rustic staircases and minimal railings because it added to the character and didn’t detract from the view. Upper floor rooms would be inappropriate for children or someone with mobility challenges. We really appreciated that there were no kids there. Note that entry to the sea is better with water shoes but the rockier areas offer some interesting snorkeling. Rancho Sak Ol turned out to be an amazing, unforgettable experience for us. We were well-cared for but still independent. If you want a more pretentious property there are large resorts in the area, but this is a very special place. We are so glad we found it and we recommend it highly!

Miinukset: Nothing to complain about at all. Perfect for us!

Plussat: The staff was wonderful, thank you so much. Location was a bit secluded and was perfect for us. There were bike's free of charge, so it was easy to get around. Quiet own beach. Beautiful sunrise from the beach. Nice thing was the kitchen, If you like you can buy your own grocery and make it. Own hammock's outside room. Swinging bed was a bit strange at first, but at the end we liked it a lot. A big thank you to everybody in Rancho Sakol, we had a lovely stay. All the best for you.

Plussat: Loved everything about it! The rooms were adorable and comfortable and it was very quiet. We liked the privacy of the place and proximity to town just 5 minutes away on bikes. (free) We also liked making our own breakfast and the ability to store our leftovers and make anything else. The ladies who worked there were very sweet and helpful. We will be back!

Miinukset: Nothing! Nada!

Plussat: Laid back cabana style hotel in quiet location

Miinukset: The beach was covered in seaweed and you cannot swim there

Plussat: We really enjoyed the breakfast and community kitchen. Also the natural surrounds and the leisure of observing all from our hammocks. The bikes made it easy to get into town although biking on road felt a bit dangerous with traffic and tour vechicles.

Miinukset: Would have liked to have a few hooks in bathroom and another wastebasket in room.

Plussat: It was very peaceful but this place really needs a pool . The kitchen needs to stay open past 10pm and coffee should be available throughout the day .

Miinukset: Needs a pool

Plussat: Hotel Eden offered comfortable beds and a nice sitting/kitchen area. The aqua paint and dark woods were soothing and fit well with the beach setting.

Miinukset: The bathroom was adequate though the shower head needed to be replaced. Staff on check-in were a bit short and not super-friendly. Oddly, no other guests seemed to be staying at the hotel, which felt a bit eerie and was surprising since the hotel is perfectly nice and a good price for the area in addition to it being a holiday weekend.

Plussat: Justina on reception was absolutely wonderful, she is the life and soul of Eden . So helpful and friendly. The location is perfect, close to the best part of the beach and only a ten minute stroll into town. Or a 30 peso taxi ride ..

Miinukset: There isn’t a nice outsiydpace to sit , the people on our floor used to sit out on the the landing and chat and have a drink but it’s a shame there isn’t a garden or outside space . We didn’t like the sea here , it was dark and filled with sea grass . Very unpleasant to swim in .

Plussat: Very nice place. Super value for money. So nice to get away from Cancun and find this place. 2 minutes walk from the beach. Very clean, nice apartment, super service, very friendly staff.

Plussat: Clean and easy access to the beach, friendly staff, seems reception is until 22:00, so must inform ahead the arrival time if gets late.

Miinukset: The ambient of entrance, and back side of the buildings was bit too bushy. Could be improved by making it more garden look like.

Plussat: Nice kitchenette, comfortable beds, well maintained suite

Miinukset: Travelling with mixed gender children and extended family I really would have liked a sitting/sleeping sofa in the second room or one double and two single beds instead of two double beds.

Plussat: Location is great, staff very friendly and room clean and comfortable.

Plussat: Reasonably clean. Walkable distance to the town center. Parking seemed secure.

Miinukset: Low water pressure, terrible toilets. The place has bit industrial feel to it, not a place to hang out at all. Passable for 2 nights but we are glad we did not book it for a longer stay.

Plussat: Big room, nice bathroom, good value for money, free parking, good wifi connection.

Miinukset: Noise from regeneration in backyard.

Plussat: We liked having the kitchen and walking distance to the beach.

Miinukset: Getting a hot shower was hit or miss

Plussat: Grounds during the evening are beautiful.

Miinukset: In desperate need of a major renovation. The check in process is soley designed to get you to buy their upgrades and services so instead of having a quick check in; it is dragged on to over 30 minutes and then they pass you onto another person that tries to have you sign on to view their nearby upscale property; without disclosing that they will try to sell you HARD to join their vacation club.

Plussat: Outstanding service and great food made this a relaxing vacation! Excellent beach and plenty of pools to choose from!

Miinukset: Nothing!

Plussat: Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink.

Miinukset: Paying for an all-inclusive resort you expect everything to be all inclusive. Having the staff ask you to upgrade your room, or upgrade for a bottle of wine is unnecessary. Just be prepared to say no multiple times.

Plussat: We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable. With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place. All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint. The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome.

Miinukset: The complaints I have are hardly complaints. The floors in the rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach. The hotel had mentioned to us that they are renovating a handful of rooms at a time and trying out new tiles to help with this. As long as you are aware they can be slippery and don't try to sprint around, you'll be just fine. The only thing that bothered us, and it was an isolated issue that I don't hold over the entire resort, was an experience we had with a gentleman at one of the restaurants. On several occasions he was difficult to deal with and not wanting to accommodate groups. We were told before going that there may be an additional charge for dinner groups over 6, which we understood as they are setup to deal with smaller groups and couples. Every restaurant was more than helpful in seating the occasional group of 6-10 and never charged us for it...except for one. One host of a restaurant was determined to charge us for bottles of wine for the table or else our wait but be extended. If we bought wine our tables would be ready almost immediately, if we didn't buy wine it would be an hour. Again, this was an isolated incident and did nothing to dampen our moods...we would simply go to another restaurant and be seated immediately.

Plussat: The Staff is fantastic!!

Miinukset: The beach could have been nicer, unable to swim and enjoy.

Plussat: Nothing

Miinukset: The place was dirty , the room looked like someone had been living there , bed wasnt made , smelled , no elevator , down a back alley look like a dorm room. Ive stayed in different places in Mexico this was the worst , and for 180.00 omg ....I went back to Cancun , had a beautiful room at the Marriott for 140.00 ....run dont walk away

Plussat: Charming small hotel perfectly located just a few streets from the beach and close to many great restaurants and bars. The rooms are very clean and cozy with authentic Mexican decor- feels like you are staying with family. Most rooms have their own patio area with a table and chairs. My suite had a fully stocked kitchenette with a full size fridge, two cooking elements and filtered water dispenser- perfect for longer stays (A modern chain grocery store is blocks away for all your supplies). They also have a nice restaurant in the hotel that serves breakfast, lunch and dinner. There is a gorgeous courtyard with a small pool perfect for cooling off - also plenty of poolside seating for relaxing with a book in the hot afternoon. Staff is very friendly and helpful. They even help me organize a snorkelling trip. I highly recommend Hotel El Moro for its overall comfort and fantastic location.

Miinukset: Not much to improve. Instructions on how to use the room amenities would be helpful. I had some difficulty figuring out how to switch on the air conditioning unit and I was never able to work the television (two remotes controls made it confusing). The breakfast included was a little inconsistent- one morning full breakfast with eggs the next day coffee and fruit. Still great stay all in all.

Plussat: Friendly staff

Miinukset: A little hot in the room

Plussat: Entrale colorful nice garden cute balcony warm helpful staff

Miinukset: The price was too much for one night and a small breakfast - had to pay extra for more toast

Plussat: This is a great value, 1 block from the town plaza, and 2 blocks from the beach. Nothing fancy, but comfy and quiet. The included breakfast was great.

Plussat: The room was wonderful, a huge bed and super clean. The bathroom fixtures for hanging up towels were missing but nothing too important. We enjoyed the possibility of sitting at the table and chairs outside the room.

Miinukset: The breakfast was a bit on the sparse side, one piece of toast and 1 egg and coffee or juice was all we got, you guys could provide a bit more there. :) although, we were able to switch that out for beans and totopos or a very small plate of fruit and 1 piece of toast, nothing filling. We did mention it was our honeymoon when we booked, but we didn't recieve any kind of response.

Plussat: Charming hotel with nice staff. It was close to everything.

Miinukset: Breakfast. It would help in the beginning to be given a paper with breakfast hours, what was included and options. I was told that I could have coffee or juice. Then I was told that one day is one piece of toast and a few pieces of watermelon. The next day, I could have eggs, eggs only I guess. I decided to not have breakfast there. Why charge for it, if it is basically non-existent.

Plussat: The service and above all the location !

Plussat: Beautiful location right on the beach. Cute rustic cabanas. Very friendly and helpful staff. Snorkelling trips right from the beach.

Miinukset: It is located right beside a large all inclusive resort which can be noisy at night.

Plussat: La playa está excelente y sobre todo la ubicación, no hay grandes hoteles cerca y esta todo muy tranquilo

Miinukset: La recepción ya que no hay señalamientos que hicieran fácil encontrar a la persona que te hace el check in y podrían mejorar en ese sentido ya que es la primera impresión que uno tiene del lugar

Plussat: the beach

Miinukset: has no coffe maker. no micro and to far from the center of pto morelos

Plussat: It was on the beach but the beach is not nice right now.

Miinukset: It was a terrible location if you don't have transportation. I cannot stress this enough. Unfortunately, I did not read the reviews. I have to stress that the sargassum is a big problem here and everywhere. I looked at the prices once I arrived and they were slashed in HALF, I paid double the going rate ($78, I paid, $37 was the going rate). The very basic amenities (bar) closed at 5 pm. I ended up leaving the premises to another beautiful place in Puerto Morelos for $55 and it was perfect. The owner is very nice and her English is limited but had no answer for the lack of restaurants except that they could deliver food if I wanted to order it.

Plussat: Very basic facilities, but after staying in an all-inclusive resort the prior few days, this was a nice change and seemed to have a lot more character than those resorts. I'm not a resort person at all, so if I went back to this area, I would stay here for the whole trip. The little I had a chance to interact with the staff (owner?) they seemed very nice.

Miinukset: Me personally, I thought it was good, but it's definitely not a luxury resort and I could see that some people who didn't know what they were getting into would have some complaints. What I call character, others might view as something negative. Read other peoples reviews who didn't like it and see if the things they complain about bother you at all.

Plussat: I didn’t not want to leave this hotel! It’s perfect! Tucked away between the large and impersonal hotels we had a real little gem between our toes. The rooms are little chateau type buildings and are clean with tv inc English channels. Shower was nice with good running water. We also had a fridge. We stayed for 3 nights and spent all day tanning on the beach and drinking beer and cocktails from the little bar there. The host is very polite and welcoming as well as the lady who ran the bar/ snacks. The hotel is about 8min drive into Puerto Morelos where there are souvenir shops and plenty of restaurants to choose from. (The hotel does not offer evening meals) we really enjoyed our stay and would definitely stay again.

Plussat: The bed was comfortable and the host was very nice. Great beach views

Plussat: Nice breakfast made to order. The location was perfect, nestled between 2 hotel properties. I love that they had their own beach. Would definitely stay here again if in the area.

Miinukset: The only complaint I can think of was that we had a little trouble getting the key to work in the room door lock, but just needs a little maintenance I think, no biggie at all.

Plussat: Location was wonderful; the owner, Daisy, very friendly and accommodating. Loved her coffee!!

Miinukset: Buildings a bit dilapidated.

Plussat: Lovely Cabenas and accommodating staff. The team have created a sense of tranquility in an area that has been sadly been overtaken by huge resorts. The bikes were great to get around and the area felt safe cycling at night in the dark alone.

Plussat: I loved this place though recognize it’s not for everyone as it is rustic. However the people were great. The cabana - mine was #4 and facilities vary so read the information for each cabana carefully - had great aircon and pretty good wifi. The wifi worked great in the eating area. The cabana also had a fridge and hairdryer which was not expected. It was cleaned very well every second day. Cleaning included new sheets, towels, 2 small bottles of water, packets of shampoo and soap. I read a complaint about the beds. I found mine very comfortable. The cabana had a clean bathroom with hot water. There was a hammock just outside my door and plenty of comfortable lounges for everyone’s use in both sun and shade. All around were all inclusives, so the beach was well groomed. This matters as seaweed gathers on the beach a lot in Puerto Morales. It was lovely being so close to the beach and ocean. Swimming was great. I would definitely stay there again. I also spent a week in a place in the town. That place had no aircon and was too hot to sleep. Also it’s so great to be on the beach away from the crowds.

Miinukset: This place was over two Ks along the beach from the town. I enjoyed the walk but at certain times of day it’s difficult because of the tide and seaweed. There is also a road but that’s hot during the day. A taxi ride is 150 pesos each way. I always walked in to town along the beach and sometimes walked home at night along the road. Sometimes I took a taxi back. Once I walked the road alone at night. I felt safe but who really knows? It’s mostly well lit but sometimes I used the light on my phone during dark spots. I am a 68 year old female, by the way. None of this bothered me. I liked the fact that it was out of town but it’s not for everyone so that’s why I’m mentioning it. The restaurant closes at 4 -5 so most will want to go to town for dinner. The surrounding places are all inclusives so there is no other option for meals. I only ever had coffee so can’t comment on the food. The coffee was just ok but I’m picky about coffee. There is a nearby convenience store that is ok for beer, water, and packaged junk food. Since there is a fridge I wished there was a plate, knife, fork, cup etc. I am guessing you could borrow from the cafe but I didn’t ask. Next time I will pack my own because if I return to Puerto Morales I will definitely stay there again.