Hotellit lähellä Cancún lentoasema

Plussat: The design.

Plussat: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.

Plussat: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can

Plussat: Great and friendly staff, they take care of everything. Villa was sparkling clean. Good food from the room service

Miinukset: Nothing

Plussat: The property is just perfect for family or couples. Has great restaurants and the facilities are great. Their Indochine Restaurant and Ramona restaurant serve exquisite meals that are flavorful and fulfilling. The service throughout the resort was exceptional.

Plussat: this place was everything and more i was honestly shocked upon arrival

Miinukset: f

Plussat: The staff and service was excellent. Also the property was beautiful and super clean!

Miinukset: The breakfast buffet is way over price. Lunch and dinner was excellent.

Plussat: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.

Miinukset: If you’re looking for a place to have fun and crazy party, this is not the place.

Plussat: Great ambience

Miinukset: Restaurants were very expensive and there should be all inclusive deals . Also separate tours were three times more expensive

Plussat: Everyone was beyond friendly and aim to please. Also met some great people at the resort.

Miinukset: Nothing

Plussat: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Miinukset: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Plussat: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Miinukset: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Plussat: All the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing. The rooms were beautiful, the food and drinks were excellent.

Miinukset: The front desk staff was very slow and rude most of the time. The checkin experience was disappointing even compared to less expensive hotel.

Plussat: This was the case that second experience was much better than the first. The hotel applied incredible improvements as compared to the last year regarding quality of food, attention and of conditions of the room. The staff remembered me from the last year, which appeared to be quite pleasant. The food here is exquisite, high quality, for example the seafood grill or sweets or waffles! And you do not have to worry as it is a truly all inclusive hotel, I was not put under stress in any of the cases. They let me attend lunch after my check-out, which was such a pleasant surprise. I was staying at ocean view room on the 8th floor and it was totally enjoyable! The service got much friendlier even though still not pushing or distractive. There are many options for different types of leisure. I totally liked my stay here and will try to return as soon as there is opportunity. And it is SOOOO GREAT it is adult only! It was so great the staff was not trying to bother me in the morning this time.

Miinukset: Well... it is a kind of force majeure, but 4 out of 6 days of my stay there was seagrass very close to the beach and the sea was not that pleasant to swim in, a lot of seagrass was on the beach as well. The ones who are ok with amazing swimming pools at Sun Palace did not feel the difference, but for me the sea is important and it was a bit of a disappointment. But what can you do with the mother nature in such circumstances? So it is more about my personal disappointment than about disadvantages of the hotel. Also, early in the morning one day the staff was doing something in the corridor and it was heard from the room, it was at about 7 a.m. Not that much kind of a bother, but still. Probably, some soundproof could be added to the rooms.

Plussat: Staff really try hard. Food gets repetitive and is often luke warm at the buffet. The food often lacked a loving touch to make it more authentic i.e the Thai and other Asian dishes lacked any wow factor.

Plussat: The hotel was incredibly spotless. The attention and service provided by the staff were outstanding. The food and drinks were excellent.

Miinukset: Only the VIP section of the beach had sun after 3pm.

Plussat: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!

Miinukset: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.

Plussat: Martin Cano went beyond our expectation the food at this resort is way above other hotels the service is over the top you will never be without food or a drink

Miinukset: Its not a tropical resort but if you want good service a top of the line room and great food then this is for you

Plussat: Best all inclusive resort we have stayed at. The hotel was always clean, the food was great and the service was excellent. This is an adults/couples only resort which was nice. It is also a smaller hotel so it keeps an intimate setting.

Plussat: Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff

Miinukset: There wasn’t anything not to like

Plussat: It was a great stay. Very friendly staff and everything at the hotel was great and easily accessible. Loved the beach front, it really made our holiday!

Plussat: The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. I've never experienced people who were so passonate about their work to fufill our desires. We will definately return, again and again. Our stay at sun palace exceeded our expectations. Mr/Mrs Henry Alford.

Plussat: The property was super clean and beautiful. Refreshing scents and smells around each corner. Bathrooms were always clean and not a far walk from the beach at all.

Miinukset: My husband and I wish there was more to do at the resort at night. Shows, live music and things that last more than an hour or so... night life...

Miinukset: We have spent $1,300.00 for two nights incl. a concierge...Hotel is dated and for such an amount of money we have expected a better hotel room - finishes etc. - also after we have spent two nights/ days at this hotel we moved to the Paradisus by Melissa and it was less expensive per night over the Valentine s day and the hotel over all was way more luxurious and felt just nicer; on the top it a week later I wanted to go back to the hotel since I wanted to use the ATM inside and asked the bell boy to get access; he refused and said these are the rules; I have showed him receipts of my stay the week prior and he still did not grant access; I asked for the Manager or Security guy in charge and he just laughed at me together with his other colleague; I was in a need of cash for a taxi and literally was on the street with no working ATM in the area and had arrange myself differently; maybe it is just me but this hotel is compared to e. g. The Paradisus (Royal Service) not worth its money (in my case $650.00 / night)

Plussat: Very close to the airport, free shuttle included. Nice restaurant and pool.

Miinukset: Nothing

Plussat: It's a good place if you want to stay close to the airport.

Plussat: The helpful staff and ease of access

Miinukset: Nothing

Plussat: Much more authentic Mexican food than any of the resorts we stayed in

Miinukset: Location only great for airport, far from anything else

Plussat: Whole hotel clean, rooms spacious, free shuttle (easy agreement, accurate and on time). The food at the restaurant is delicious

Plussat: Friendliness of all staff

Miinukset: Nothing better

Plussat: I only stayed there for one night before moving to my "real" vacation hotel. Hotel was nice and as I expected.

Miinukset: The check in process was a little too long for my taste. The restaurant closes at 22:00 so instead I ordered room service and they had trouble dealing with my credit card on the restaurant floor.

Plussat: The location near the airport with free shuttles. Free water bottles in the room.

Miinukset: The room was a bit old. We had to wait for half an hour for the shuttle after the call.

Plussat: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.

Plussat: Close to airport. We arrived late and didn't want to bother with a long drive to resort.

Miinukset: Restaurant was expensive

Plussat: Quite out of the way location

Miinukset: No coffee available when I was catching early flight

Plussat: Very friendly and helpful. great shuttle to airport. Good pool and gardens.

Plussat: Way south from mid/north hotel zone, quieter, smaller than the mega hotels. Nice! Close proximity of the pools (3), beach, bar/grill; a real plus! Great friendly staff!

Miinukset: Our room on the Blvd. side, while OK, was lacking a comfortable lounge chair in the jacuzzi room. We requested a microwave but "none was available." Night noise was somewhat problematic; next time we'll upgrade, though value of basic room is very good.

Plussat: Pool and beach access

Miinukset: I decided to upgrade my reservation to a room with apparently on the booking pictures ocean view, at least. But at the lobby he told me that there were a « kind of wrong picture »...! And I kind of waste my money for nothing. had a road view.. « kind of highway »... Noisy all night long! Also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake... So they would like to upgrade to appologize.. but NO they downgraded. Not sure it reveals the real potential of the hotel but it definetely didn’t worth it!

Plussat: Clean

Miinukset: Breakfast was very basic

Miinukset: The breakfast Wasn’t that good and the elevator was faulty

Plussat: It is good located

Miinukset: It do not have airport shuttle

Plussat: Reception

Miinukset: Luke warm coffee

Plussat: Cleanliness

Miinukset: Nothing

Plussat: Everything was awesome!

Plussat: Good choices for the breakfast!

Plussat: Quiet

Miinukset: It wasn’t cleaned daily ex. Swept ,mopped, and sanitizing sink or towels! We had only two towels no other towels were left in the room!

Plussat: The hotel is clean, but very basic. Facilities are limited and the breakfast is rather unimpressive. It's far from the city center and the beaches, so it's better to have a car, but it is close to the airport. The staff was very nice. Especially in the evening shift, Nabil and Adriana were both welcoming and have been very sweet helping me with my requests. Kudos to them!

Plussat: Relatively close to airport. Area around the hotel is nice and clean with shops and restaurants. The room was totally quiet at night. The Air conditioning worked perfectly. The room is comfortable, toilet and bathroom small but offers all what one needs. Lots of electrical outlets in the room and free wifi works. Recommend you join Hilton Honors prior check-in (free of charge) to get additional benefits and points.

Miinukset: Check-out at 11am is too early. Every additional hour is being charged. I guess with such a low rate, this is the way to improve the yield.

Plussat: Breakfast was average, but can't really complaint.

Plussat: The hotel is clean, but very basic. Facilities are limited and the breakfast is rather unimpressive. It's far from the city center and the beaches, so it's better to have a car, but it is close to the airport. The staff was very nice. Especially in the evening shift, Nabil and Adriana were both welcoming and have been very sweet helping me with my requests. Kudos to them!

Plussat: The staff was very friendly and helpful. Great beach area!

Miinukset: No hot water when taking a shower, could hear through the walls, they were renovating so it was a construction zone and the pool was closed for renovation.

Plussat: Agustin was very efficient and messaged us beforehand regarding meeting us on arrival. He was so helpful and a delight to meet. The condo was lovely and the pool and beach were fantastic. It was very easy to catch a bus right outside to go to the end of the strip and Downtown. Thank you for making our stay so easy. Would love to stay again if we go back to Mexico.

Plussat: Our staff were superb, very well organized and looked after us TOP.

Plussat: Staff remembered us, property was not crowded, plenty to do, grounds and pool are gorgeous.

Miinukset: mosquitoes..... next time we will bring Avon's skin so soft...for repellent.

Miinukset: The bed was uncomfortable. The linen and towels were dirty and/ or worn out.

Plussat: I was really confident! The place is wonderfuk, the view to the see is also amazing, the staff was super nice and helpful! The room was really clean, we got clean towels every day.

Plussat: The staff were very friendly and tried their best to help when possible. Hotel was clean and quiet but we were not satisfied with our room - we were told we would get a newly renovated room but this wasn't the case

Miinukset: As we booked through booking.com to make any changes to our reservation took 3 times longer than it should have. While checking out they tried to charge me the wrong amount and this took and over and hour to resolve. This is what ruined the experience in this hotel.

Plussat: Food in the restaurant was good

Miinukset: N/a

Miinukset: The hotel was very pricey and in a bad location. The staff there wasn't very friendly. Restaurants there were overpriced.

Plussat: Very friendly staff, rooms were super clean. Beds were big and comfortable, The Hotel is very secure. I loved the private beach pools. Very lovely place.

Miinukset: The window in our room didn’t open at all.

Plussat: The staff were very friendly and helpful. The property is very well kept and clean. My ocean view room was just how I expected I loved the view. I will definitely be back.

Plussat: Location and the beach is so beautiful, the water is a lot more clearer and turquoise blue colour, sandy beach goes for miles. Lots of fun activities for families. Hotel pool was too hot though swimming at the beach was cooler then the pool. Staff were friendly and helpful. Bus transport around town and to the local malls and eatery was great, catch either R1 & R2 buses run every 10 mins.

Miinukset: Breakfast buffet choices was limited compared to other hotels weve stayed in

Plussat: The staff at the Starbucks .

Plussat: Friendly staff who’s willing to make your stay a memorably. Pools are nicely located, couple of pools on the beach side and one at the lagoon side. We were lucky to have a room with a patio and ocean view which was really great. A small supermarket with a Starbucks service, great for a cup of coffee in the morning and if you don’t have breakfast booked you can buy some fresh croissants or donuts. Overall prices at the property were reasonable for this location in Cancun. Rooms are spacious, clean, good air conditioning and good beds.

Miinukset: Nothing to mention!

Plussat: Perfect location, beauty beach and sweeming pool. Full equipped kitchen, laundry and dryer in the room - super !

Miinukset: No lift between car park and lobby

Plussat: The rooms at Sensaciones are big and have stripper poles, 2 beds, plenty of shower space (no curtains in shower though, found this in some Cancun hotels as well). The location is almost equidistant to Cancun centre (25-30 mins) and playa del Carmen (45 mins to an hour). Staff is accommodating and the motel felt relatively safe.

Plussat: Hotel right on the beach, so great views from our room & balcony. Staff very friendly & helpful.

Miinukset: No Wi-Fi in the rooms, only in area on ground floor. Bar & restaurant closed too early in the evening.

Miinukset: Wifi only by the swimming pool and court yard. Far away from shopping and restaurants. Suite had steep stairs to go to the second floor.

Miinukset: No Wi-Fi in the Room or services and help from the staff

Plussat: The view and location!!! 100%

Miinukset: The pool was closed because it got damaged! But I as client deserved to know that important fact before my stay cause I chose the place because of "the infinity pool" that I never enjoyed.

Plussat: family but clean and great location away from load and crazy people. perfect

Plussat: The beach was nice and swimming pool. The restaurant there is pricey. The staff is not helpful. We got assistance from another employee that works with 3rd party agency and she was very helpful. No other staff member was helpful.

Miinukset: The beds are very uncomfortable and A/C does not cool downstairs.

Plussat: The view

Miinukset: It rained for there's days and we had leaks in our room

Plussat: The location was nice, parking was easy. Our room was bigger than we had expected, it was really 2 rooms on separate levels. We had a wonderful ocean view off the balcony. The infinity pool was perfect.

Miinukset: We did not know there would be stairs in our room. We had a narrow concrete spiral staircase- 1 flight just to enter the main room and another flight to get to the 2nd level of the suit. Also, one of the elevators was broken during our stay which meant we had to walk to the other end of the hotel to use the other elevator or climb 5 stories and then the other 2 in our room! The rooms were a little dirty and the whole place felt a bit rundown. The drinks and guacamole at the poolside bar were not worth the prices.

Plussat: Beautiful view of the beach

Miinukset: Staff was rude

Miinukset: If they had early check in, it would be perfect! Also restaurant says the credit card machine is always broken. So...it is cash only.

Plussat: Pool was nice rooms were clean.

Miinukset: We had cockroaches in our first room. Internet not available in the rooms only in public areas.

Plussat: THE same staff and general manager were excellent on helping

Miinukset: The restaurant staff not so friendly and slow need more personal

Plussat: The room was dirty

Plussat: The staff are very helpful and friendly. They helped me with the bags and explained carefully how to take public transport from the hostel. The hostel is very quiet and cozy.

Miinukset: n/a

Plussat: Staff were friendly and helpful, they helped us arrange a taxi early in the morning, getting up to make sure we got it alright. Room was big and comfortable and clean.

Miinukset: Nothing nearby. We used as a base to the airport for one night. A bit soulless.

Plussat: Staff's great.

Miinukset: Little dusty.

Plussat: Great location close to airport to get organised to fly back home the following morning. Basic , clean rooms. Free parking. Crib provided for baby. Absolutely charming owner. :)

Plussat: The size of the triple room.

Miinukset: Nothing is as written in Booking. No hot water, not close to the airport, no breakfast, the stuff does not care if the taxi arrives or not.......

Plussat: It's a really nice place, decorations are beautiful, beds are comfortable, rooms equipped with air conditioning and everything you might need. It's a lovely place and really good value for money.

Miinukset: If you're planning to go for a day trip and have to leave your luggage somewhere this may be an inconvenience. You can leave your luggage there but we were asked to pay 200$ for that option and you have to leave your luggage in the sitting area on the terrace in the middle o0f the patio, accessible to all guests. We did find a huge cockroach in the room, which in Yucatan is not that strange but it can be an unpleasant experience for some.

Miinukset: The room and toilet were dirty. WiFi wasn’t working

Plussat: The staff is very helpful. The place is great and has cool facilities

Miinukset: A little bit aparted from the centre

Plussat: I found this property to exceed all my expectations. The owner/manager and his staff were extremely friendly and the facility was well kept. The rooms were clean, and the two pools were refreshing on the warm days. The mansion itself was very unique, and I met many new friends. The property is being expanded and will be even better in the future.

Plussat: Everything else.

Miinukset: The place around.

Plussat: The only thing that I could say I liked it was the pool s d the beach. The room and facilities were horrible. Customer service is horrible. I paid jacuzzi for my Spouse we were on hour honeymoon and it didn’t work. Such a fail. Overall completely not satisfied.

Miinukset: Everything

Plussat: Beach access/ view

Miinukset: Elevators didn’t always work. Atm didnt work. Check. In wasn’t flexible enough. No vent in restroom. Poor outlet placement to charge electronics.

Plussat: The extra little things ie. tea and coffee at 5pm and sunset champagne!

Miinukset: People would put there things on day beds early in the day and hog them all day when they weren’t even using them the whole time! Breakfast was poor. Restaurants at the hotel also weren’t great. Service was slow. Mini bar fridge didn’t work, and aircon was pretty poor.

Plussat: Great facilities. Shame about the hidden charge

Miinukset: When I arrived they tried to charge me an extra 40 dollars which was some sort of mandatory state tax. I already told them that the price from booking.com included all taxes and it was all inclusive. They refused several times. I called booking.com right infront of the desk. Luckily booking.com instructed the hotel to refund the hidden charge in that moment. It's not fair and it's super deceptive.

Plussat: Everything

Plussat: I really like the fact that all meals are á la carte, and the staff is very friendly and attentive, we went to celebrate a friends birthday and were given an upgrade and small amenity which we appreciate a lot.

Miinukset: The hotel is in very noticeable bad condition, needs maintenance, you can clearly see stains and deteriorated walls, the pool was very dirty, I mention to the pool attendant that someone threw up on the pool ( that was my impression) he said that this was normal because it was from the sunblock the people used, It was very disgusting. ( pictures do not represent the reality of the hotel)

Plussat: I like the staff attention,the beach, the cleaning service, the experience with the turtles was awesome

Miinukset: The air condition was too noisy, it was also straight on my face on the bed, it didn't allowed to me to sleep until I decide to called someone to help me with this. The person fixed somewhat but the noise never stop.

Plussat: Long wait and disorganized check in Received a room that was occupied so had to come back to to front desk and change New room shower draining system was not functioning properly and was backing up so I had to come back down to change again

Plussat: Location right on the beach, therefore a nice sea view. Friendly staff.

Miinukset: Noisy rooms. The hallway leading to the rooms was open to the main road, therefore you could hear all the time the sound of cars passing by.

Plussat: The worse Hotel I’ve ever stood at. The Best western is 10 times better!

Miinukset: Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.

Plussat: The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.

Miinukset: Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.

Plussat: Ocean view room, personnel, champaign in the reception

Miinukset: Too simple breakfast

Plussat: The pool.

Miinukset: The hotel looks really old and used. The area is horrible, build with monster hotels. I do not reccommend this hotel and Cancun to anybody.

Plussat: The location and atmosphere, staff were great too

Plussat: The hotel was nice, clean and quiet. The room spacious and the bed comfortable.

Miinukset: The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.

Plussat: Although the hotel appeared to have been rennovated a number of years ago and the rooms could do with a little refresh (the white is hard to keep clean!!), we felt it was good value for what we paid. The cost of food and drinks at the pool bar was reasonable and there were some nice extra's like afternoon tea free of charge.

Miinukset: Our sheets had stains and the room furniture was grotty. Also, the hotel has been build on a turtle nesting ground!! We were lucky to see some baby turtles hatch and even a mother turtle lay some eggs while we were there... but how can a strip of hotels right on top of their nesting ground be good for the conservation of these beautiful creatures?

Plussat: the rooms were beautifully designed. pool was wonderful as it looked out into the ocean. they also offered spa services onsite and also dinner on the beach

Miinukset: there were minor plumbing problems.

Plussat: A small and intimate hotel, our room was fairly comfortable and big, the Caribbean view from our porch was pretty nice, staff were always nice and the pool was comfortable

Miinukset: the elevators were lighted with a horrible led colors and covered with a cheap silver paper like,only one computer at all of the hotel available for the guests, the jacuzzi was not working and was not fixed during all of our stay.

Plussat: We loved staying at the Bel Air Collection and Spa Cancun. The staff are so friendly and cant do enough for you. It really is a dream paradise.

Miinukset: I didnt care too much for the food at the hotel. I also didnt like the fact that the room service menu is only in spanish and they dont cater for the english speaking guests which when we were there they were the majority. Also the music played in the hotel could be updated, the same music was played every day 3 times a day, it got so boring after a while.

Plussat: Very nice atmosphere. Very luxurious and cheek.

Miinukset: There seemed to be ants in our room. I am not sure if this is common in the area due to the climate or aa house keeping issue.

Plussat: $review.pros

Miinukset: Quality of food and service could have been better. They were very friendly but service was incredibly slow sometimes.

Plussat: Although there were a couple of speedbumps getting into the hostel - there was some confusion about the time I was arriving and so there was a bit of a wait to get into the hostel, but Denise made up for it with her great hospitality- she took me to a food truck park with her friend and we had dinner and drinks together! Thanks so much Denise for being so great! And the rooms are lovely- and there's a pool! Also, the two dogs are beautiful.

Miinukset: I didn't realise that the location was in the jungle! But it's kinda cool- you just need to call to confirm the time you're arriving, and ideally have a driver who knows where he is going ! Again, Denises hospitality and willingness to show you cool things makes up for it all.

Plussat: Location!!!! Needs outdoor sign and outdoor lighting. Taxi guy nagging it was dirt roads and clueless how to get there.

Miinukset: Staff are awesome, hard to find but it’s cozy and close to airport. Met awesome people: guests as well as guests. Staff go get you groceries and owner drove us to airport. GPS on my cell worked

Plussat: The owner certainly went out of there way make our stay really trouble free and cost affecttive. We were picked up at the airport and brought back with no worries. I really enjoyedy stay.

Plussat: Close to the airport.

Miinukset: Everything else.

Plussat: Reasonable value for money

Miinukset: The hot water system had failed so only cold water throughout the hotel. The aircon was really noisy. Located on the edge of an industrial estate adjacent to a busy motorway. Cockroaches in the bathroom. Bathroom light not working. Booked taxi turned up 20 minutes late and driver only spoke Mexican.

Plussat: Bed was very comfortable room was clean and tidy and showers were hot, with a good free breakfast in the morning.

Miinukset: Check in guy was very unprofessional, arrived at 2pm we waited by the desk, he shouted from the office that we can’t check in till 3pm, after eventually persuading him to leave his office chair, he told us we need to come back at 3pm as that’s when check in is? We waited in the restaurant like he asked till 3pm! We’ve stayed at many hotels on our travels and the receptionist has always checked to see if the room was ready first before telling us to come back or most of the time they would just assign us a different room if one was empty so we’re not waiting around! Very poor for a supposedly 3 star hotel. Oh yeah also pushy salesman in the lobby selling taxi tickets to the airport for extortionate prices! The hotel will pick you up from the airport for free but you have to pay to be taken back which is literally a 5 minute drive they wanted 400 pesos for two people.

Miinukset: When we arrived, there was o water in the hotel, cold and hot. It was not possible to flush the toilet or brush the teeth. In the check-in, we were informed about that only after making the payment, and they didn't reimburse me. I WANT MY MONEY BACK.

Plussat: Location and staff

Miinukset: No hot water, the room was partially clean and there was fungus or mold residues (or looked like) in the walls of the bathroom

Miinukset: The service was a disaster. We tried to order shuttles from the airport 24 hours before we got to the hotel, as it was mentioned online. The representative hung up the phone on me when I tried to explain that I ordered the shuttle and its not here When we got the hotel not even one of the staff was sorry for what happened and nobody was willing to help us. To cut a long story short I would never come back

Plussat: The location is great if you are arriving late in Cancun and need a place to say close to the airport.

Miinukset: I tried to contact the hotel a number of times to arrange the pick-up from the airport that they advertised. Unfortunately they didnt send me a confirmation before arrival and therefore wouldnt pick us up from the airport. As for the hotel itself, it seems that the pictures are from a time when the hotel was better taken care of, it seems to lack some maintenance.

Plussat: Nice size room

Miinukset: No hot water in shower. Very very overpriced taxi ride to and from airport

Plussat: No hot waters, price difference than quoted by you

Plussat: The location next to the airport was very convenient.

Miinukset: There was no hot water in the bathroom.

Plussat: Location to airport

Miinukset: The staff was rude and pocketed money from extra charges

Plussat: It's pretty close to the airport and it has a free shuttle.

Miinukset: The bathroom didn'd have hot water. They told us the boiler was broken so they didn'd have hot water at all, but we were not notified until we got to check in at the hotel. The breakfast was not good either. We booked a room for 4 guests and we only got 2 towels in the room. We do not recommend it.

Plussat: Nothing

Miinukset: Everything.