Hotellit lähellä Cancún

Plussat: Architecture

Plussat: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Miinukset: Nothing to doesn't like there.

Plussat: The staff was very friendly and helpful. Great beach area!

Miinukset: No hot water when taking a shower, could hear through the walls, they were renovating so it was a construction zone and the pool was closed for renovation.

Plussat: The overall property was beautiful. The pools were great and we had a lot of fun playing pool volleyball everyday. The food was great and had enough options to never get bored. The service was wonderful and we are so glad we were able to get the upgrade to the Grand level room with Concierge through our Kayak booking!

Plussat: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!

Miinukset: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.

Plussat: I spent my honeymoon here and it was amazing. The food is excellent and there's a lot of variety. Our room looking out on the beach was perfect and a fully stocked liquor cabinet was a nice surprise. The guest relations people helped us use the majority of our resort credit on excursions we loved.

Miinukset: I didn't like how the first thing you do after checking in is having to sit down with a guest relations person who tries to get you to attend a timeshare tour. We told them no outright and they didn't bother us about it again however.

Plussat: Everything was amazing from the moment we arrived. The front desk greets you with a refreshing welcome drink, cold towels to cool off and a flower for me. The hotel staff is amazing, food is excellent and drinks and alcohol selection are great and on the high end side. If you're looking for a romantic getaway, couples only, no kids, this is a great place. Oh yeah, the beach is amazing too!!!

Plussat: Food and services were the best. The room was comfortable with panoramic view of the sea

Plussat: It is good located

Miinukset: It do not have airport shuttle

Plussat: Reception

Miinukset: Luke warm coffee

Plussat: Clean and comfortable.

Miinukset: Nothing fancy. Book online or its a little overpriced.

Plussat: Dios was good service was ok.

Miinukset: I has to Call front desk three times in the same night,diferente things where broken. Fue shower head was not spraying water the tv channels where hoy programed and fue ac unit did not cool.

Plussat: I liked that I was able to get a reasonable rate at the hotel at the very last minute. I was supposed to be staying in Isla Mujeres, but arrived later than the last ferry to the island.

Miinukset: The Marriott actually could not locate my reservation from Kayak. So when I arrived at 11:30pm I had to wait about 25 minutes while the front desk person investigated (and while 3 other people groaned in line behind me). The other issue was more of a problem with the Cancun airport, but it was not very straightforward how to get the FREE hotel shuttle and when myself and the other guests waiting tried to call the number to the hotel we were unable to get through.

Plussat: convenient if your flight gets in late, free airport shuttle, newish hotel, reasonably good breakfast buffet included in hotel price, nice garden with swimming pool that the kids will love. And overall good value for the money

Miinukset: The hotel was clean but the carpet was still full of other peoples hair, so many that you could see it on a dark blue carpet. If you are expecting a unique touch or experience this might not be the place for you. The hotel and it´s decor is tried-and-proven corporate Marriott non-descriptive design and architecture that could be transplanted anywhere in the world. Then again some people might consider this safe.

Miinukset: Airport shuttle was great on way back to airport but their time estimates for pickip were off. They said shuttle would be there in 15 but it took over 30 mins. No biggie but could be improved.

Plussat: We needed a place to sleep, shower, and relax since our flights in/out of cancun from the U.S. were very early/late. Our primary destination was playa del Carmen at an all-inclusive resort.

Miinukset: Confusing entrance but we found it ok.

Plussat: The staff was nice and it was easy to get to the airport.

Miinukset: Tried two different rooms, both were moldy and the blankets were damp. If you have any respiratory issues or allergies to mold you should probably avoid. Wish we had just stayed in the hotel zone since there were rooms only a bit more and they were on the beach. Probably shouldn't walk barefoot either. The carpets were old and matted down and felt dirty.

Plussat: Convenient location to the airport. Clean room.

Plussat: Omar at the front desk saved our vacation by lending us his phone charger and putting us in a room when we arrived with blocked credit cards and a broken phone charger. Their shuttle will get you to and from the airport and to a car rental agency way cheaper than a cab. The eponymous courtyard is beautiful. Nice pool, whirlpool and hot tub. Many of the trees, shrubs and flowers are identified by placards and several species of birds visit or spend the day there. A great place to begin and end your vacation in Playa del Carmen or Tulum if you get in late and/or leave early.

Plussat: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.

Plussat: Its ok

Miinukset: Room service terrible

Plussat: Nice pool and courtyard. Airport shuttle, flight information and scale for baggage were very helpful. Good food in the restaurant.

Miinukset: Thin walls and heavy doors made it hard to sleep with people coming and going. The quality of the restaurant was good, but wishes there was more variety. There are no other food options without taking a taxi.

Plussat: Very convenient and clean for a quick stay next to the airport.

Plussat: excellent service and hotel !!

Plussat: This hotel is very close to the airport and the have a free shuttle to and from the airport. The staff is super friendly.

Miinukset: My one complaint about the hotel is that the rooms have a musty odor.

Plussat: Nice hotel locaded near airport, but You have to take taxi anyway. Hotel is clean rooms are spacious more than necessary. Hotel staff very polite.

Miinukset: Take care about taxi services at reception is price lower then in the cab. Taxi services are extremly expensive, in Mexico City are prices 10 times lower!!!

Plussat: perfect room

Miinukset: they do not have connection with airport,very bad thing

Plussat: Additional services provided (i.e. transportationn to beach, airport)

Miinukset: By drop-off to beach club some more possibilities for pick-up, 6pm pick-up was a little late

Plussat: The staff was very nice.

Miinukset: There was something in my bed after it was cleaned. Like food or something yucky

Plussat: convenience

Miinukset: sheets were rough

Plussat: Beautiful hotel, responsive staff, very good food, clean, neat -- overall excellent. I say hotel is "clean" -- which it was -- but see comment below.

Miinukset: We stayed here two nights -- Dec 26 and Jan 5. There was one problem -- a significant problem on Dec 26, and less so on Jan 5. Our room on Dec 26 was on the first floor and, though very clean and neat, smelled badly of mold/mildew. You have a serious moisture problem in that room. The room on the Jan 5th was on the 4th floor and was significantly better, though also smelled "musty". Unfortunate in that stay was perfect otherwise. Very important to correct these problems in that they are not just aesthetic, but can cause serious health problems -- esp for one allergic to mold.

Plussat: Proximity to the airport, helpful staff, free airport shuttle

Miinukset: Check in was slow

Plussat: Hot Tub, Fruit at breakfast

Miinukset: Only buffet breakfast.

Plussat: Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.

Miinukset: Noise from present renovations and bathrooms near beach/ pool could use more frequent service.

Plussat: The beach The buffet The public areas

Miinukset: Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.

Plussat: Staff of the hotel. The beach and the view

Miinukset: In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .

Plussat: very close to the airport one of the 1st stops from the airport

Miinukset: It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.

Plussat: Friendly staff

Miinukset: This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.

Plussat: They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.

Plussat: love the view and the room decor

Plussat: Beachfront

Miinukset: No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.

Plussat: Beaches

Miinukset: Breakfast too expensive

Plussat: We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.

Miinukset: IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.

Plussat: If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.

Miinukset: A little inconsistent about which restaurants will be open on any given night

Plussat: The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!

Miinukset: Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.

Plussat: Beautiful beach. Friendly service and big rooms.

Plussat: Good, cheap hotel on the beach along the main strip. Seems to be a hotel mixed in with condos.

Miinukset: The restaurant/bar left something to be desired. They didn't have half of what was on the menu at any given time and forgot our orders a couple times. The air conditioner didn't work, and another person staying there at the time said their toilet wasn't working.

Plussat: Facility and grounds area, beach access from pool area just like every other hotel, clean room with a beautiful balcony overlooking the beach and pool area of the hotel

Miinukset: Extremely rude girl at check in (Natalia) Our reservation was for a King Size, Non smoking When we got up to our room my wife and I were put into a double bed lockout with another couple who shared balconies with us whose room was a King bed obviously. We called the front desk three times until someone decided to finally pick up the phone only to be placed on hold for 20 minutes so we headed down to see the receptionist personally and asked her to see if she has a King bed available and the answer was no. Reason was, that we booked through a third party rather than with the hotel directly and also there was no availability for the room type. I then asked if we could have 2 shampoo bottles and she refused, claiming that what's in the room is all you get until the next day when the keepers reload you as they re-do your room. Total joke... In the morning my wife went down to check out and to also complain about the poor service and evidently, the two guys (Carlos and Fransisco) who were working the morning shift weren't surprised as they were already aware of their coworkers poor customer service, they checked their availability and showed plenty of King rooms available and sincerely apologized on her behalf. We then went on to have breakfast at their restaurant / bar out by the pool area, breakfast looked so delicious and the view was simply beautiful until they brought out my wife's molded bagel. This was by far the worst stay at any hotel we've ever visited. Thanks for ruining our day and morning.

Miinukset: If they had early check in, it would be perfect! Also restaurant says the credit card machine is always broken. So...it is cash only.

Plussat: The beach and pool access were great. Staff very helpful. Rooms were nicer than expected. Balcony with a great view.

Miinukset: It's a little far from the rest of the hotels. The water pressure in the shower wasn't great.

Plussat: The pool and the closeness to the beach. Compared to other all inclusive hotels in the area, Bel Air had good food.

Miinukset: The rooms were outdated. The A/C is not adequate so you room will be humid.

Plussat: Service in the reception is so slow.

Plussat: Amazing

Miinukset: The view

Plussat: Nothing!!!

Miinukset: It was really annoying that they gave me a room that was just painted. I stained the clothes I was wearing when I sat on the jacuzzi. When I was on the pool I ordered a couple of beers that's it.. At the end they were charging me for several meals worth like $100... I complained about it and the member staff confirmed that I ordered that amount of food... After all I ask them to show me videos of it. Of course there weren't any so they just ask me to pay for what I really consumed. I do not recommend this hotel at all!

Plussat: The staff were all very friendly and accommodating. The beach, of course and the food was good as well.

Miinukset: I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.

Plussat: My boyfriend and I really appreciated the cleanliness of the hotel and the ocean view our room had. Bed was huge and comfortable. Most of the staff was extremely courteous and generous. Beach and pool area was really well taken care of and definitely where you will be spending most of your day. My absolute favorite part was lounging on the not too crowded beach in a cabana with an on the house piña colada.Food is pretty good too.

Miinukset: The location is alright..a little far from anything going on but busses are only 1$ to get there and they stop right in front of the hotel every 3-5 minutes. The hotel itself, while some parts are updated is a little disappointing compared to the pictures, but since it is clean and beachside and the beds are comfy you kind of forget the rest. The one thing that stuck out to me I didn't like was upon check in I felt like I was trying to be sucked in to paying more, since i prepaid online. You just have to be firm "no I paid for two nights already. No I did not add the breakfast option. No I did not want an extra bed there's just two of us" but if you're firm and know what you ordered you'll be fine. That was just ONE staff member out of everyone though, everyone else was really courteous and kind. Overall I got what I paid for a beachside hotel with soft sand and a relaxing pool.

Plussat: Excellent resort. Good ocean view

Plussat: The staff was great besides while dining for breakfast.

Miinukset: The air broke in our room and it took over 6 times for them to finally move us to another room..

Plussat: The worse Hotel I’ve ever stood at. The Best western is 10 times better!

Miinukset: Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.

Plussat: Excellent hotel of this class...looks like a newer property and it is kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in Cancun I have experienced. Fresh fruit (strawberries, blueberries, oranges, apples, and bananas) in addition to all the other hot and cold items. This stay was during several events in town and they handled groups well. Parking is adequate with some overflow in the back, lower lot. I was upgraded to a suite which was very nice and spacious with microwave and refer. I'll be back to this place and highly recommend to others when in the area. Thanks a lot for the lovely time

Plussat: The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.

Miinukset: Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.

Plussat: The overall experience was good. The guy at the reception gave us good recommendations for local restaurants. The whole personal was very polite. The room was clean and we had an awesome viiew of the beach.

Miinukset: The hotel looks rundown and a bit tacky. They were painting the hallways when we got there. The shower in our bathroom was missing a door. The ac wasn't cooling enough and the room next to ours was gutted.

Plussat: Ocean view room, personnel, champaign in the reception

Miinukset: Too simple breakfast

Plussat: The pool.

Miinukset: The hotel looks really old and used. The area is horrible, build with monster hotels. I do not reccommend this hotel and Cancun to anybody.

Plussat: The location and atmosphere, staff were great too

Plussat: The hotel was nice, clean and quiet. The room spacious and the bed comfortable.

Miinukset: The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.

Plussat: Although the hotel appeared to have been rennovated a number of years ago and the rooms could do with a little refresh (the white is hard to keep clean!!), we felt it was good value for what we paid. The cost of food and drinks at the pool bar was reasonable and there were some nice extra's like afternoon tea free of charge.

Miinukset: Our sheets had stains and the room furniture was grotty. Also, the hotel has been build on a turtle nesting ground!! We were lucky to see some baby turtles hatch and even a mother turtle lay some eggs while we were there... but how can a strip of hotels right on top of their nesting ground be good for the conservation of these beautiful creatures?

Plussat: the rooms were beautifully designed. pool was wonderful as it looked out into the ocean. they also offered spa services onsite and also dinner on the beach

Miinukset: there were minor plumbing problems.

Plussat: A small and intimate hotel, our room was fairly comfortable and big, the Caribbean view from our porch was pretty nice, staff were always nice and the pool was comfortable

Miinukset: the elevators were lighted with a horrible led colors and covered with a cheap silver paper like,only one computer at all of the hotel available for the guests, the jacuzzi was not working and was not fixed during all of our stay.

Plussat: We loved staying at the Bel Air Collection and Spa Cancun. The staff are so friendly and cant do enough for you. It really is a dream paradise.

Miinukset: I didnt care too much for the food at the hotel. I also didnt like the fact that the room service menu is only in spanish and they dont cater for the english speaking guests which when we were there they were the majority. Also the music played in the hotel could be updated, the same music was played every day 3 times a day, it got so boring after a while.

Plussat: Very nice atmosphere. Very luxurious and cheek.

Miinukset: There seemed to be ants in our room. I am not sure if this is common in the area due to the climate or aa house keeping issue.

Plussat: $review.pros

Miinukset: Quality of food and service could have been better. They were very friendly but service was incredibly slow sometimes.

Plussat: The rooms at Sensaciones are big and have stripper poles, 2 beds, plenty of shower space (no curtains in shower though, found this in some Cancun hotels as well). The location is almost equidistant to Cancun centre (25-30 mins) and playa del Carmen (45 mins to an hour). Staff is accommodating and the motel felt relatively safe.

Plussat: We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.

Plussat: Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.

Plussat: Pretty close to the airport. Included simple breakfast buffet.

Miinukset: Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.

Plussat: Good starting point. They pick you up from airport.

Miinukset: Breakfast is ok...

Plussat: Overall clean with good internet and decent breakfast.

Miinukset: The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.

Plussat: Great dinner!

Miinukset: Rooftop bar and Jacuzzis were not open for the season

Plussat: The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.

Miinukset: Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.

Plussat: The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.

Miinukset: No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.

Plussat: We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.

Miinukset: The parking garage was difficult to navigate even in a little sedan.

Plussat: Nothing, maybe the staff, a bit.

Miinukset: The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back

Plussat: Location was convenient

Miinukset: Staff was extremely rude and not willing to help with anything. Room was dirty

Plussat: Hotel is clean quiet close to airport as well as close to where I had meetings. So good location

Miinukset: Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic