Hyatt Ziva Puerto Vallarta

The kindness of the staff. At every spot on the property the staff were very kind and very considerate. After reading many reviews on TripAdvisor criticizing the food, I can categorically say that they are complainers and that the food is excellent. Beverages are good but not exceptional. House red wine is good. Cocktails are ok, but no cocktail masters are at the resort. The beauty of the location and the upkeep of the grouds are outstanding. I do agree that the rooms in the building at the north end could use some updating. But I thought that the bed and soft pillows were great. Mini bar had beer, juices, water, and a very few snacks. Check in was fast and easy. We took a taxi there from the airport which was a set $350 pesos ($18.50 USD) We took an Uber back to the airport for $175 pesos ($9.25 USD).

Wheelchair accessible room was so so. Could not roll under the sink. So I had to roll up to it sideways. Roll in shower was a bit too small. To avoid a bad accident I never took a shower. There are no electric chairs to get in any of the pools. They don't have a beach wheelchair, so I could not go on the beach. . It's impossible to get to the Asian restaurant in a wheelchair. None of the public bathrooms have electric doors.

We absolutely loved our room. We were in the VIP building with the hot tub on the balcony. Beautiful room and view. Everybody we dealt with was super friendly. Enjoyed the water show on our first night. Appreciated that the resort had plenty of seating by the pool, beach, and in the restaurants.

We were bummed that the adult only pool was in the shade majority of the day. We were also disappointed that the coffee shop wasn’t open our entire stay. One of the two elevators in our building wasn’t working so that made for some long wait times. Very few TV channels in English and when we turned on subtitles they were in Spanish as well. Complimentary room snack bar left a bit to be desired.

The staff was nice and friendly. I was able to eat before checking into my room while I wait until my room was ready.

The only thing I didn’t like was the pizza that was it.