Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Miinukset: "Crew members in Amsterdam were very rude and disrespectful"
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Miinukset: "Boarding was very slow."
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "Lost all our bags so couldn’t ski"
Plussat: "Lovely crew, very helpful"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "No reading light in my seat..."
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Miinukset: "old screens and entertainment system leg room to small"
Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"
Plussat: "The attendants took great care of us. Super smooth flight."
Miinukset: "Customer service"
Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"
Miinukset: "We did not get two of baggage at the destination."
Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Miinukset: "Tiny old cramped plane."
Plussat: "Airline staff good and professional"
Miinukset: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"
Plussat: "Crew service"
Miinukset: "Flight delayed."
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "Loads of leg room"
Miinukset: "Loved everything"
Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Plan left late, scanner was not working.
Plussat: "Crew was great."
Miinukset: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
Miinukset: "Of course. EMPATHY"
Plussat: "On time flight"
Plussat: "The flying crew was excellent, boarding was amazing.."
Miinukset: "It is a international fry? if a fly takes more than 2 hours it need some entertainment and may work with a bigger aircraft.. and some small byte .."
Plussat: "I got there in one piece."
Miinukset: "More legroom"
Miinukset: "no food at all"
Plussat: "Just ok"
Miinukset: "No customs forms on board. Big inconveny"
Plussat: "Smooth boarding, polite & effective crew, functional aircraft, nice weather"
Miinukset: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Miinukset: "Boarding and the crew was not nice"
Plussat: "AA128 is nice. The plane is new and the seat is very comfortable. The service is fine."
Miinukset: "Food is at a very small portion ( I am a small Asian lady so I am fine but barely enough for a child.). My luggage was lost."
Plussat: "Frequent updates on lightning in the area ( causing delays). Full service on board while we were wIting for weather to clear. Very good i flight service."
Miinukset: "Just the weather — so nothing anyone can control"
Miinukset: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Plussat: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Plussat: "Entertainment is good, polite staff"
Miinukset: "The food was horrid, the seats are short for leg-room, although this was American Airlines Operated by Cathay."
Miinukset: "Because of airline delay and increased immigration wait time, we missed our flight. No compensation but we were connected to another flight to Sac. 1-1/2 hours later, which worked out okay, except we got home very late at night."
Plussat: "-Good entertainment options -During takeoff, plane was on runway for nearly an hour with no word from the captain about delays, etc."
Miinukset: "-Seats too cramped -I was not informed that the breakfast option of egg omelet contained pork. I cannot eat pork for religious reasons and was unhappy to see this -Food was disgusting - hire a new chef or change your menu options"
Plussat: "The crew was very kind."
Miinukset: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Miinukset: "Seats are small and not ergonomic"
Plussat: "Travel time"
Miinukset: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Plussat: "Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad."
Miinukset: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Plussat: "Good choice of movies."
Miinukset: "Messed up college for your mismanagement."
Plussat: "Arrived 40 minutes early"
Plussat: "Choice of entertainment was excellent , ice cream excellent"
Miinukset: "Food options poor except for ice cream too many extra fees"
Plussat: "overall okay"
Miinukset: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Plussat: "Nice seats, friendly staff and crew."
Miinukset: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."
Plussat: "Very quick connection"
Miinukset: "We sat on the tarmac after landing for 40+ minutes."
Plussat: "Great free Wi-Fi with a variety of movies to watch. Helpful, friendly crew."
Miinukset: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Plussat: "Everything. In flight entertainment was great and service as shops."
Miinukset: "No issues."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "seat comfortable enough"
Miinukset: "unbelievably tightly spaced seats. Incredibly uncomfortable to have knees pushed into seat ahead - - so tight almost impossible to get feet under seat."
Plussat: "There's nothing good about AA"
Miinukset: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Plussat: "Great team of flight crew members but boy it will be a long time before I want to travel through London Heathrow again."
Plussat: "Friendly staff, on time"
Miinukset: "No issues"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "Enjoyed the rare opportunity to fly first class."
Miinukset: "Did not appreciate being delayed 30 minutes because flight attendants did not have enough rest time. Inconvenience 183 for the sake of 4 employees. This is the second flight in 1.5 weeks I have been on delayed by crew not on time."
Miinukset: "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
Plussat: "Very nice cabin crew, attentive and informative. The pilots really put me at ease....not the best flyer but their information on the flight etc. was actually quite calming."
Miinukset: "An alternative to pretzels!"
Miinukset: "Delayed 2 hours. Weather, I get it but...when on the ground, we all baked..no Ac in the plane ...and an awful landing..thought we were going to crash.."