Hôtel Plaza Québec

swimming pool

The cleaning was bad. The shower head was old. And the staff at the front desk was not helpful at all, especially Natalie. I stayed in the accessible room and asked for room move. At the first time, the front desk put me on hold for 10minutes on the phone. Therefore, I came down to the lobby and asked for help. However, the staff seemed like she had already forgotten my issue even though she put me on hold for 10minutes. Natalie said I booked for the accessible room so I should stay there otherwise I should pay for the upgrade. Overall, the facility looks nice, but I don’t think the hotel is focused on the service.