Copthorne Hotel And Resort Queenstown Lakefront

Location.

Small room, lift without level indicator, no free parking, poor buffet breakfast, concierge did not help you with your luggages, too early checkout at 10AM.

Clean. Spa Quiet Friendly reception

Room was too hot. Heater was off. Staff at breakfast cleared tables with out asking.

Good breakfast, great restuarant service, staff in the restaurant were very friendly. Comfortable beds and beautiful view of the remarkables from the room

Hotel was very hot, stuffy at times and no air con in the rooms ment we had to sleep with windows open and a fan on (queenstown is very noisy and kept the toddler awake alot) No one helped us get our bags to our room, which was hard to find initially and the trolleys provided were hard to stear around the tight corridors and juggle a toddler. When booking we were told there was a spa AND pool however there is no pool.

Staff were amazing and very helpful. Parking is very limited and subject to availability so if you require onsite parking this is not guaranteed. The hot water ran out in my shower, but other than that the bed was nice and big and super comfy. Walking distance to town which was great.

No guaranteed onsite parking. Only because I was travelling alone so didn’t want to be walking alone in the dark from a street park as this is also limited being so close to town. I also was travelling for work and had a lot of luggage that I wanted to leave in my car so needed my car on site.