Holiday Inn Queenstown Frankton Road

Nothing.

After booking online and having breakfast included I checked in to the accommodation only to find no record of the included breakfast. I also requested a portacot upon booking and was met with a reply (via personal email) that that would be no problems. Again on check in there was no record of this. I requested twice for a portacot during the stay and finally got on on the second night of our stay (only after I requested to speak to the manager over this and produced the emails I recieved). Furthermore, there were renovations being undertaken which was fine. However upon check in there was nothing mentioned about the limited facilities for laundry or at least letting me know the ones closest to my room was out of order. This would have been nice as a courtesy. Overall I was extremely disappointed about the service I received at the Holiday Inn in Queenstown NZ. I will not be recommending them to anyone. Oh and the shower did not drain when showering. The drain could not drain the water away quick enough resulting in the whole bathroom flooding and flooring being wet for quite sometime making it very dangerous when needing to use the toilet or handbasin. I was fed up with the lack of care from the hotel staff so decided to place a rolled up towel next to the drain to prevent the water going all over the bathroom floor.