Rapallo hotellia

Plussat: Everything was Perfect!!!!

Plussat: We felt very welcome and enjoyed every moment. The view and the friendly staff were just wonderful.

Plussat: A really beautiful hotel with charm and courtesy. The staff were very well mannered and attentive. The views from the dinning were stunning and the food excellent.

Plussat: Location and lovely view from hotel room window. We were there a very short time so did not get to use all the hotel facilities.

Miinukset: We were very disappointed with the meal we had in the Lord Byron restaurant - not value for money. The courses were very expensive but the food we had was very mediocre. Breakfast was good however.

Plussat: Staffs are nice, the food is good. View from our room is fantastic.

Miinukset: The mattress is too soft

Plussat: Very gorgeous hotel -- perfectly appointed. the height of luxury and very nice staff.great breakfast bufffet. loved the health spa and pool area. lovely clean rooms -- just perfect in every wat.

Miinukset: My dinner of a very small amount of pasta (without meat) was very very expensive for what I got -- amounted to about $30. U.S. for a tiny bowl of pasta and no vegies or anything else with it.

Plussat: A wonderful hotel in every respect

Miinukset: Very minor---At breakfast each day, the eggs, and bacon were cold even though I was there quite early (between 7 and 8).

Plussat: We enjoyed the luxury in the hotel, and the great view from our room, the beautiful swimming pool and the friendly staff. Rapallo is a lovely town with a harbour and some nice restaurants. Portofino and Santa Margherita Ligurie are around the corner, so great hotel to stay if you are visiting Portofino and surroundings.

Miinukset:

Plussat: perfect location...perfect views ...most luxourios in portofino coast but rooms to be renovated and there must be coffee an tea facilieties in the room but over all a very pleasent stay in great portofino..

Miinukset:

Plussat: location

Miinukset: we stayed at this hotel purely because it advertised a swimming pool . Only to discover that you have to pay 36 euro to have access to the pool , per person per 24 hours . A complete rip off . Have never experienced this in any hotel world wide . The service is Not 5* , Front desk staff answer the telephone whilst attending to a customer, anyone in the service industry would know that this is a definate No No ?? for the price of this hotel for one night you should be able to get 2 nights at an equally nice hotel . If you want 5 star service and facilitys forget Italy , Go to Dubai ...

Plussat: Aamiaisbuffet loistava, hotellin aulatilat hienot

Miinukset: Käytävät ja huoneet eivät ihan täyttäneet odotuksia

Plussat: Fantastic location and facilities. Only disappointment was the Lord Byron Restaurant. Food disappointing and given the cost very poor value.

Miinukset:

Plussat: Tasokas, siisti, rauhallinen, merimaisemallinen. Lisäksi hyvä uimaranta ja allasalue sekä tasokas lounasravintola. Upea maisema merelle.

Miinukset: Henkilökunnan taso liian vaihtelevaa. Ei sovi vanhuksille eikä vammaisille koska kiivettävä korkealle. Ei yöelämää rakastaville. Hintataso korkea.

Plussat: The ambiance

Plussat: The best part was the excellent restaurant and the view from it. I would really stay there again. It is really a lovely hotel.

Miinukset: For some reason Kayak system did not recognize that I did the reservation for 2 adults and a 7 years old child, so when I got at the hotel wasn't aware of the child. Therefore the rate was different and they had to fix the room at the last minute.

Plussat: The view from our room was perfect

Miinukset: De food in the restaurant on the roof was a shame. Incredibly bad for a hotel of this class and in a foodmecca like Italy.

Plussat: Bar - enjoying view and relaxing in the hotel environment

Plussat: the view, and free parking

Miinukset: yes they must add for mosquito repellent. there are far too many in the rooms and bathrooms.

Plussat: The hotel is a short walk to the town, but very convenient for the shops, restaurants and tours etc. The room ( junior suite) ws very comfortable, clean and practical..... howwever, a lounging chair would have been appreciated. Breakfast was outstanding with very friendly staff. The hotel front desk was helpful.

Miinukset: Lack of tea making facilities in the room (Ausssies like their tea etc),

Plussat: Very Clean

Miinukset: The food is very limited and there is no body cream

Miinukset: Liian kaukana keskustasta. Henkilökunta ei ymmärtänyt englantia ja palvelu oli muutenkin huonoa ja hotellilla on sentään 4 tähteä.

Plussat: freindly staff, good value, would go again any time would highly recommend this hotel and I have stayed in many high quality hotels this was the best one.

Miinukset: pillow's not vey good lumpy should have been feather for the price of room

Plussat: the view

Miinukset:

Plussat: Great Pool

Miinukset:

Plussat: Great service at the bar and fantastic Mojitos.

Miinukset: Tiny shower.

Plussat: Fantastic views of the bay. Very helpful and polite staff. Nice restaurant on the roof garden.

Miinukset:

Plussat: Great location, and the fact it is a very old hotel that has been brought up to modern standards while still maintaining the old charm.

Plussat: all OK

Miinukset: all OK

Plussat: Well situated short walk from city center and sea, free parking and baby bed.

Plussat: I liked everything about this Hotel. It is elegant, friendly, perfectly situated, lovely staff, lovely tranquil garden and a superb restaurant , Il Trattato, which serves imaginative food of a very high standard ( obviously a talented chef is at work here ! ). The wine list is a most comprehensive selection of Italian wines from all over Italy - big and small names - and was a joy to peruse. On leaving I said to the receptionist that all that was needed was a swimming pool ( an unusual asset in hotels in this area which are beside the sea and in the town ), wherewith she took out a booklet detailing that a swimming pool would be built this winter in the lovely garden. I shall return next summer to see and enjoy it and meet my friends there

Plussat: personel was veery well prepared for guests. I just want to heat up food for our son and when lift stoped on 0 porter have seen me with bottles. he ask somebody, no question to me before, to come and help me. thew manager, probably, ran to me, took all my things and ask: how long in oven? I said 30 sec. he said I am back in 50 sec. excelent. thanks.

Miinukset: poor breakfast without any idea, unfortunately.

Plussat: Siisti huone, monipuolinen aamiainen ja hyvä ja kielitaitoinen henkilökunta

Plussat: Perfect location, comfortable rooms, helpfull staff, reasonable price (with seasonal discount). Once we asked for the possible extension of our stay we got a free upgrade to Superior Double Room. Staff was wery helpfool with planning of our trips to Portofino and beatyfull Cinque Terra villages

Plussat: Excellent hotel - Elizabetha at front desk very friendly. great English - really great location, across the street from the sea, shopping right there outside the door. Plenty of restuarants within 5 minute walk. Parking across the street is 10 Euro for over-night, but very accessible. Be warned that the parking lot is used for market day on Thursdays and you are not allowed to park in that lot on Thursdays - don't know where you would park that day - maybe a daytrip added to your shedule so you don't have to deal with that. We only stayed one night - but wish we had stayed 3 days - it was a really great place.

Plussat: We loved the view and town of Rapallo. Expected less as the surrounding area is very well revered. Rapallo, however, is within one hour or less of all the important areas on the Ligurian coast.

Plussat: Very good location and very good cleanliness of our room. Spacious room recently renovated wooden floor.

Miinukset: espresso and cappuccino were no very good something happened to espresso coffee machine

Plussat: location

Miinukset: standard of the hotel

Plussat: Todella hyvä sijainti, vanhan kaupungin tuntumassa meren rannassa. Kaikki palvelut vieressä. De luxe huoneen myötä parveke merinäköalalla. Ystävällistä ja mukavaa henkilökuntaa.

Miinukset: WC-paperin laatu. Suihkukopin koko.

Plussat: Aamiaishuoneen tarjonta ja erityisesti palvelu, jonka perusteella annoin arvosanan erinomainen

Plussat: Hyvän kokoinen hotelli keskellä Rapallon sopivasti rannan tuntumassa. Palvelu asiallista, aamupala todella nätisti katettu.

Plussat: Erinomainen palvelu ja aamiainen. Matka rautatie- ja linja-autoasemille suht lyhyt Helppo yhteys Cinque Terreen. Hotelli hiljainen (ainakin pihan puoliset huoneet), mutta kuitenkin sijainti keskeinen.

Plussat: Everyone was very helpful. Parking was no problem. Close to the train station for the ride to Cinque Terre.

Miinukset:

Plussat: Very nice hotel. The coffee was the best served during our 10 days traveling Italy.

Miinukset:

Plussat: An excellent location to visit the magnificent sites along the coast. Views from our window were incredible.The staff were friendly and very helpful in many ways. The restaurant reservations were perfect!

Miinukset: The street noise was our only concern, but the location and view were worth the noise.

Plussat: Big rooms, excellent breakfast and good location

Plussat: The hotel has a great sea view & is very close to all amenities. Perfect location.

Miinukset: The bathroom doesn't have a lot of space to hold toiletrees but all facilities are good. If booking a room with a seaview (with our without a terrace) note there may be noise from the street outside.

Plussat: Truly excellent staff - very helpful and welcoming; superb location; wonderful views of the bay - even more beautiful than in the pictures on the website. Would like to stay at this hotel again.

Plussat: very friendly staff, good breakfast selection

Miinukset: Somewhat noisy at night due to beach front location

Plussat: hieno sijainti.

Plussat: Very central and convenient. Comfortable

Miinukset: Room was small considering the price paid. The lift was so small we couldnt get in it with our overnight bags and the reception person.

Plussat: The location is fantastic! You are right at the edge of the water. Easy to get around from this hotel. Will stay again!! Staff was helpful and all recommendations were perfect.

Miinukset:

Plussat: excellent view convenient spot for everything

Miinukset: noise of traffic

Plussat: It was a comfortable hotel with large rooms. Reception staff were helpful. Central location for city centre shops and sights. Walking distance from the rail and bus stations and the ferry terminal. A problem with the TV was quickly put right.

Miinukset:

Plussat: Beautiful view, Clean, Friendly Staff, Great Location

Miinukset: The shower was clean, but had very little water pressure.

Plussat: location & view fromroom

Miinukset: bathroom size, breakfast

Plussat: Very kind and helpful staff with big smile and english knowledge. The hotel is on the seaside, 5 minutes walk from the train station, near restaurants and shopping facilities. There was hot water during the night and free internet from the hall.

Plussat: Beautiful spot; the room had the balcony with view I had requested. Breakfast buffet good; Located in best spot in Rapallo, staff helpful and accomodating for tour info. use of internet, restaurant recommendations, etc

Miinukset: Bed Pillows were not comfortable for people who sleep lightly.

Plussat: Excellent location. Fantastic view. Staff was great. Great value. Exceeded expectations.

Plussat: Clean, very helpful staff, excellent location

Miinukset: Only issue was slow drainage of hand basin in bathroom.

Plussat: The hotel is very comfortable and has this special ambience of a stay with friends. The location is perfect: beautiful and right on the sea-side next to the ancient castle. It is close to the old town, ferries and the railway station. The staff are very friendly, efficient and helpful. The breakfast was good and definitely much better than expected from a 3* hotel. The standards of cleanleness are very high. I would recommend this hotel to my friends and would love to return one day.

Miinukset: The hotel beach is the only "weak spot". It is quite small and could use some cleaning, especially after rains and storms. I never used it. However, I would like to add that Rapallo is an ideal base for exploring Liguria but not a beach place. It has a town beach but swimming there is not so pleasant because of proximity of the marina and ferries that come and go every hour. St-Michael (20 min walk from Rapallo) is a good place to swim.

Plussat: Loistava sijainti, uima-allas ja tyylikäs huone ja leveä parveke merelle

Plussat: Erinomaisella paikalla sijaitseva hotelli. Ystävällinen henkilökunta.Hyvä aamupala.Moottoripyörille säilytyspaikka terassilla.Upea ympäristö.

Plussat: Respan palvelu hyvä. Sijainti erinomainen. Saimme kohtuullisella lisämaksulla huoneet (2x2) merinäköalalla. Emme käyttäneet ravintolapalveluja pl. aamiainen.

Miinukset: Aamiaisella toinen klo 8.30 ja toinen 9.00 molemmilla prosciutto oli loppu. Aamiainen ei ehkä vastannut hotellin muuta tasoa. Huoneet olivat pienenlaiset.

Plussat: Sijainti, Palvelu

Plussat: - Very nice location - Very nice hotel staff

Miinukset: - Breakfast is disappointing

Plussat: The location is excellent and the staff were always friendly and helpful. Views from the restaurant made a good start to the day (as we did not have a sea view from our room).

Miinukset: Room (305) a bit small - but good for the price. Need a mirror in the bedroom (not just in the bathroom!). Breakfast a bit limited after 8 mornings of the same! We never managed to get a spot for parking in front of the hotel but free parking on the road nearby was fine.

Plussat: Best possible position in the city. Nice personnel. Value for money was good. Quiet during night, and a perfect view over the sea and the strand promenade.

Miinukset:

Plussat: Our room had balcony and a wonderful view of the Waterfront. Both the room and the bathroom seemed renovated fairly recently. Both were smallish but OK. The hotel has a good bar/snack area in the evening with good service. You can't beat the location. Right in the middle of the waterfront strip. Rapallo is a beautiful, fun town but not as crowded as the Cinqueterra villages.

Miinukset: We didn't go to the restaurant. Didn't see many customers there and it is very expensive compared to others nearby.

Plussat: Siisti hotelli, loistavalla paikalla lähellä keskustaa, rautatieasemaa ja rantaa. Ystävällinen henkilökunta, hyvä ja monipuolinen aamiainen.Hinta-laatusuhde kohdallaan.

Miinukset: kokolattiamatto huoneessa

Plussat: Great location and lovely hotel, good breakfast and generally a very good experience

Miinukset: Staff could have been a little more friendly- they were a little offhand. We had a double and a single room- the single room was very small for the price- the double room was very good

Plussat: We had a nice room with a lovely view from the balcony overlooking the bay but also only a 5 minutes walk to the station.. Staff very friendly and helpful. The boat to Portofino left from the wharf just across from the hotel. We had a very pleasant stay here.

Plussat: Very nicely located near train station and the center of town, Staff very professional, and helpful. Breakfast is excellent.

Plussat: Lovely balcony and view of the sea.

Miinukset: Very noisy with street car and music along seaside street outside balcony.

Plussat: Central location, Friendliness and spacious and clean rooms

Miinukset: It can be noisy as it in a piazza where there is a bar with live entertainment.

Plussat: Hotellin sijainti on erinomainen tutustuessa Rapalloon, Portofinoon etc.

Miinukset: Yöllä kantautuu melua rantabulevardilta huoneeseen. Aamupalalla kaikkea tarjolla naftisti. Aamupalalle mennessä ei tyhjiä pöytiä, vaan joutui odottelemaan

Plussat: Henkilökunta, iso perhehuone

Plussat: Clean and modern with good ammenities and location and efficient staff.

Miinukset: No complaints.

Plussat: the hotel was pretty,clean and seaview room were also good as well as the staff. the price was acceptable and i would like to stay again at the same hotel.

Miinukset:

Plussat: The location was very good just opposite the promenade and close to the town centre

Miinukset:

Plussat: The hotel staff were pleasantly friendly and helpful. The room was large and clean but decor was a bit worn and outdated. The breakfast was very good. The village was beautiful and very well positioned for exploring along the coast.

Miinukset: This was the noisest hotel that we have ever stayed in. The first night (Sunday) the bar located less than 100 meters from the hotel played the most dreadful cheesy bad wedding type music well into the am hours. The music and mc were so loud that closing all the windows and doors and putting in ear plugs was of no help. We expected the police to arrive and shut it down but apparently this type of Benidome disruption is acceptable. The next morning after a few hours of sleep we were woke up by the city workers who were assembing a stage across the street. Upon return to the room that night (Monday), the street outside the hotel was filled with people attending the city's Jazz concert which went well past midnight. While the noise level was as loud as the night before, the music was at least good and we would have enjoyed it more if we weren't so knackered from lack of sleep followed by another full day of wonderful hiking of the area.

Plussat: Very nice room with balcony and view of city. Good location in easy walking distance of marina and ocean. Downtown in Central business district.

Miinukset: No view of marina or water. The hotel looked a little rough from the outside but was updated and very clean inside.

Plussat: The staff were so friendly and helpful and helped with restaurants and advice on how to get about generally.

Plussat: The staff were great and helpful. They had a lift and a rooftop area to relax away from your room.

Plussat: An excellent location in Rapallo, close to shopping, restaurants, harbor, train and bus service. Staff could not have been nicer. The breakfast was very good. Recommend you use the parking garage service if bringing your own vehicle. The terrace has beautiful views of the town and harbor - don't miss it. All 3 couples in our group enjoyed our stay.

Miinukset: The rooms toward the front of the hotel have great views but are a little noisy from street traffic. Our friends who had a room facing the rear of the hotel said they were very quiet.

Plussat: While not on beach it was close to all amenities. Easy access from train, local bus 50m away. Central location for visiting other towns. Staff very helpful and always attentive. Near to lots of restaurants.

Miinukset: Smaller than average single beds. No fridge in room.

Plussat: Great location, very friendly and helpful staff

Miinukset:

Plussat: - the room and bathroom were big, with all comfort, very clean - the stuff at the hotel were very helpful and nice

Miinukset: - breakfats was a not very consistent, only sweet things

Plussat: I had a room on the top floor with access to the terrace with a great view of the harbor. The room had a/c which is a big plus. The staff was real helpful in providing information on the surrounding area.

Miinukset:

Plussat: Location and Staff friendliness.

Miinukset: nothing that would preveny me staying again.

Plussat: Clean, plenty of space in room, not noisy

Miinukset: No shelves to speak of in bathroom.

Plussat: Very nice hotel with clean rooms..The staff was helpful..The bathroom was clean and big enough (for the triple room)..The towels also veru clean

Miinukset: The windows needs change and the breakfast wasnt so rich..It was good but not very good

Plussat: Very helpful staff and great location in the city center only a few steps from the lovely seaside promenade.

Plussat: Nice clean rooms in the centre of Rapallo and friendly staff.

Plussat: The hotel is well situated, it is in a quiet location but only a minute walk from the sea front. I found the staff, especially at the reception, to be the most polite, warm and cosiderate I have ever come across.

Miinukset: I would have liked a little more choice in the breakfast buffet.

Plussat: nothing specific - it was ok

Miinukset: - i booked a car park place, and arrived at 7:30PM to be told that it was too late for the parking- they provided an alternative, however the point is that they should warn of any time expectation. Also, the breakfast was very basic

Plussat: Hyvä sijainti, tilava ja siisti huone, ystävällinen henkilökunta, kirjoitimme etukäteen sähköpostitse että tarvitsemme parkkipaikan ja se oli järjestetty (ilman etukäteisvarausta vapaata paikkaa lienee mahdoton löytää) Good location, spacious and clean room, friendly staff, we wrote beforehand that we need a parking place and it had been arranged for us (without prior reservation it is impossible...

Plussat: Keskeinen sijainti

Miinukset: Parvekkeellista ei kannata myydä sillä näkymällä mikä oli. Kun näkymä on suoraan lähes kaatopaikkamainen. Hinta-laatusuhde oli surkea.

Plussat: Perfect tourist class hotel.

Miinukset: Really small things: no kettle in the room, noisy ventilator in te bathroom, noisy A/C in the room (we could turn off the both noisy things).

Plussat:

Miinukset: We whould hhave appreciated better instructions about reaching the hotel from the Malpensa Airport. We took a taxi because we didn't know it there were any alternatives.

Plussat: Great location - we were lucky to get parking nearby though

Miinukset:

Plussat: great location in heart of city. Easy walk from train or to beach. Older rooms but kept up nicely

Miinukset: Rooms are dark and entrance to the hotel is in a very congested area.

Plussat: clean hotel

Miinukset: location not quite what we expected, on top of shopping centre, but very quiet though and handy for shops

Plussat: Very friendly and helping night porter

Miinukset: Shower not working - immediately very hot and suddenly ice-cold water, owners telling us "it's not possible" instead of checking and fixing it!

Miinukset: Breakfast was poor, with little variety, no eggs, watery juices. Rooms are spacious but old and a little musty, in need of an update. TV was old and very small. We found both the room and the parking overpriced.

Miinukset: The hotel staff was very rude.We were two women and they didnt want to give us separate beds or even additional sheets

Plussat: Very good location, the center is just in 5 minutes by walk.

Miinukset: Complicated and expensive parking in the backyard (15€ per day). You have to give your car key to the staff, because the cars are behind each other, so when somebody want to go out, they move out with your car, to let them exit. Breakfast is the poorest i have ever seen, no cheese, no meat at all (in italy!), only pre-packed butter and jam, and undrinkable caffee (in italy! again). Room design: late 80's :(

Plussat: The location of the hotel is excellent- and there's a good parking area near the hotel. The terrace is excellent - with a wonderful view of the sea.

Plussat: Nice hotel with a nice room including balcony with view. Good staff.

Miinukset:

Plussat:

Miinukset: Misleading pictures regarding the location - I assumed I was in front of the nice castle in Rapallo - actually happens to be about a kilometer away

Plussat: Good location. Big room.

Miinukset: Room was quite simple and cleaned with very smelly soap. Shower could have been nicer.

Plussat: Location

Miinukset: I strung my back from sleeping in bed - worst bed ever!

Plussat: very handy to all city centre. Secure parking available, English spoken good breakfast included. We had a lovely evening meal at the hotel.

Miinukset:

Plussat: very friendly family members running the Albergo. We enjoyed talking with the daughter of the owner/manager who was keen to practise her English.

Plussat: Location. Very warm hotel staff. Functional and modern room design.

Plussat: Very good assistance for needs out of hotel

Miinukset: It does not exist hotel structure. It does not correspond to the advertisement on the site.

Plussat: Excellent location for station and shops,the town is really colourful with brightly painted houses,and small shops.Some good places to eat within 5 minutes walk

Plussat: the facilities and the hotel staff

Miinukset: it is not so easy to find it!

Plussat: Hyvä sijainti ja ystävällinen palvelu.

Miinukset: Ännet kuuluivat muista huoneista erittäin selvästi.

Plussat: Firstly, Rapallo is a perfect place for rest at Ligurian see. Secondly, the location of the hotel. Just 5 min walk to beach and 1 or 2 min from interesting streets with small italian shops and markets. At the same time, it was very quiet at night. Thirdly, very friendly and helpful staff which made our stay in the hotel safe and happy. That was like home.

Miinukset:

Plussat: Friendly helpful staff, Central location

Miinukset:

Plussat: Breakfast excellent, staff very helpful and friendly, location close to station and around town square. The room was clean and comfortable, and fairly modern and larger than most we've stayed in in Italy.

Miinukset: Lift was typically small (as with most Italian hotels)

Plussat: personeel is vriendelijk.

Miinukset: this completely restructured hotel offers incomparable views of Rapallo’s main square. dit schrijven ze, maar wij hebben het niet kunnen ontdekken. Ons uitzicht; na 3 meter een balkon van het volgende gebouw. Het hotel is een verdieping van een gebouw en wij hadden een kamer achter de balie en vanuit de "eetzaal" wat tevens de huiskamer van de eigenaar was keek men zo in onze kamer . Als je het niet erg vindt om te logeren bij mensen in huis is het er prima, maar ons ontbrak het gevoel aan privacy. Parkeren moet je doen bij het strand en dus moet je een eindje sjouwen met je spullen. De prijs en hetgeen wat je er krijgt vinden wij absoluut niet in verhouding staan.

Plussat: The personnel was very friendly, the room we had was tidy, although small

Miinukset:

Plussat: We loved the location and the view from our room. Rapallo was our very favorite in all of Italy. This hotel added to the experience here!!

Miinukset: The young man with dark rimmed glasses that worked the front desk in the afternoon was not very friendly. The key to our room was heavy and bulky. I believe it is so that you will leave it at the hotel when you leave for the day.

Plussat: - erittäin ystävällinen ja avulias henkilökunta, hotellista annettiin kysymättä kartat nähtävyyksistä, aikataulut yms. Hotelli oli hyvällä paikalla meren rannalla. Siistit huoneet. Hyvä aamiainen. Neljän tähden hotelli.

Miinukset: - Parkkipaikkoja hotellilla on kaksi kappaletta

Plussat: The hotel staff was fine. The person who staffed the desk in the evening was delightful. We had one surly waiter in the hotel dining room.

Miinukset: Parking was difficult.

Plussat: Good location with nice view of the sea (have to pay for it though!)

Miinukset: Hotel is quite old and that is felt in the general comfort, would need refurbishment. Also price is very high compared to hotel rating and actual comfort level. Breakfast was average.

Plussat: Nice hotel. Very good the position of it. Staff very nice.

Miinukset: Very expensive hotel. I didn't like the average age that was in the hotel. Was mostly for old people.

Plussat: Wonderful room, great location and romantic surroundings!

Miinukset: Free parking story isn't true, but for EUR 10 extra a day, your car is parked in front of hotel, straight at the boulevard!

Plussat: My wife and I were celebrating our 25th anniversary. What we liked about the hotel and our timing (mid August) was that every night on the esplanade their was a hogh quality show ot be seen. It was a 3" walk from the hotel in Rapallo Italy.

Miinukset: Not Applicable

Plussat: The location, restaurant and facilities, but above all the extremely helpful and friendly staff---------easily the best customer service of my last few years' holidays.

Miinukset:

Plussat: Staff was friendly, convenient location

Miinukset:

Plussat: The staff were very keen to help. It was a beautiful location and a very clean hotel. I was very pleased that there was a lift.

Miinukset: The selection for breakfast could have been slightly bigger.

Plussat: Location was great

Miinukset: Bedding needs to be updated.

Plussat: Everything was better than expedted. Staff helpful and friendly, room was the best with view and large. Location convenient for all our exploring the area.

Miinukset:

Plussat: The great welcome and friendly staff and the ocatkion - right on the seafrront.

Miinukset: Small bathroom/shower - slightly disappointing breakfast selection.

Plussat: The hotel was clean, comfortable and cosy. The view from the balcony was spectacular.

Plussat: Beside it's excellent location, we had a view, first line,of the Tigluilo Bay, from 2 beautiful balconies, the staff was extremely helpful and thoughtful of needs.

Miinukset: Like all of it !! maybe a double glass for the windows ?

Plussat: We had a nice 2 room apartment with sea view - nice. Breakfast buffet was good with Italian standards.

Plussat: The manager, Luciano, was so wonderful! He went out of his way so many times during our stay to help us. This hotel is very well run, clean, modern,and very comfortable. We were upgraded to a room with an extra bedroom at no extra charge.

Miinukset: If street noise bothers you, do not stay in the bay view rooms.

Plussat: Wonderful position on the esplanade in front of a marvellous gulf; friendly staff; good breakfast; very good location for excursions by boat or by train.

Miinukset: Room-to-room noise insulation is poor (we stayed on the 4th floor)

Plussat: Excellent staff! Very, very helpful, all of them, in solving potentially tricky questions like parking. Good language skills. One felt absolutely welcome, as their guest. Good and ample breakfast.

Plussat: Palvelu oli loistavaa!

Miinukset: Kadun äänet häiritsivät jonkin verran.

Plussat: Mukava perinteinen hotelli rantabulevardin varrella. Liikennettä on bulevardilla jonkin verran, mutta ei häiritsevästi.

Plussat: Keskeinen sijainti rantakadulla, hyvä ja ystävällinen palvelu ja parvekkeesta rantakadulle.

Miinukset: Ei

Plussat: Friendly, relaxed and comfortable also very helpful. An ideal holiday location with lovely views as well.

Miinukset:

Plussat: Recently remodeled - very nice interiors. Very helpful front-desk - good restaurant recommendation. Location is a short walk from Notre Dame, and even shorter to subway and Charles-de-Gaulle airport train.

Miinukset:

Plussat: Very friendly and helpful staff! :-) Close to water and great view from our balcony. comfortable beds.

Miinukset: Poor soundproofing, you could hear everytime the neighbouring rooms were winding down their window shutters and you could hear people next door talking. Breakfast was ok, but nothing special.

Plussat: Excellent staff, helped us on every way. So we didn't loose any time by fetching time tables, looking for nice restaurants...

Plussat: The friendly staff, boutique, modern design and the view from the room (we had a lovely sea view room).

Miinukset: The location - the road into Santa Margherita did not have a path all the way and did not feel very safe when walking at night because of the traffic.

Plussat: The staff was really friendly and our stay in the hotel was very pleasant. Our room had amazing sea view and the room was full of light.

Plussat: The hotel was new & clean.

Miinukset: There were not enough parking spaces which meant having to park at a distance and walk without a sidewalk on a very busy street.. a little scary !

Plussat: Three stars in the rating of this hotel doesn't feel justified: the rooms are luxuryous, clean, sunny and with great view. Hotel staff is friendly, breakfast is more than adequate. The most enjoyable hotel we have ever stayed in.

Miinukset: Quite busy street in front of the hotel. Although thanks to good soundproofing it doesn't disturb and the bus stop is right there for easy transportation.

Plussat: The situation near Santa Marguerita is good. The staff is excelent.

Miinukset: The access to Santa Marguerita by walking (only 500 ms) is very risky.

Plussat: Sijainti, osaava henkilökunta

Plussat: Hotellin henkilökunta oli erittäin mukavaa ja hymyileviä. sijaitsi ihan Santa marguerita liguren vieressä ja kävely matka sinne on noin 5 minuttia. mahtavat näkymät huoneista merelle ja kirkoon. suosittelen hinta laatu suhde erittäin hyvä ja itse menisin kyllä uudelleen jos sielä päin käyn.

Miinukset: pieni telkka huoneessa, siis noin 15 tuumainen :( aamupala on aika kuiva, ei perinteisiä croisantteja tai muita leipiä, muuten murot, kakut ja korput ovat kyllä esillä.

Plussat: Isäntäväen palveluhenkisyys, siisteys, tyylikkyys

Plussat: Very friendly staff.

Miinukset: No fridge to store drinks in hot weather. No hair dryer

Plussat: The view and the staff

Miinukset:

Plussat: Location, in the center of the town.

Miinukset: No parking place around!

Plussat: It was really nice. A clean well-maintained pension, excellent for what it is, with all the basics covered- not luxurious, but you cannot expect more from a two star place. Good location. Very friendly staff. The best value I could find in the area. Would recommend Rapallo to anyone who wants to explore the Ligurian coast-it is well-connected to the other resorts but not as expensive and Mignon Posta was an excellent solution from that respect.

Miinukset: Not about what they offer itself but I would suggest that directions to the Hotel should be better. It is easily reachable from the train station but that was not clear on the maps and in Rapallo there are not street plans, so it would help to explain better how to get there. Also, the pension is a condo with other private apartments there as well and a post office. Something that should be marked and explained better. I almost missed it.

Plussat: Very quiet, large room. Hotel staff helpful with information. Excellent restaurant recommendations. We had very early departure on last morning at 6AM and they packed us a very nice breakfast to eat on the train.

Plussat: The staff were very welcoming and helpful and gave us excellent restaurant recommendations. The location is good and our room was quiet. Nice breakfast.

Plussat: Location and the helpful staff

Miinukset: Shower recess needs to be modernised

Plussat: The staff was extremely kind and helpful; the proximity to downtown & the pier was great; the room was tidied daily.

Miinukset:

Plussat: The staff were very friendly and extremely helpful. The hotel was located very close to the centre of town. Quite basic accomodation but very comfortable and clean.

Miinukset: The bathroom and shower were a bit small

Plussat: Central location and free wireless internet access.

Miinukset: Bathroom was a bit small, although adequate.

Plussat: location, staff

Miinukset:

Plussat: Ystävällinen henkilökunta, mukava miljöö.

Plussat: Good location. Near the station. Centre of the town.

Miinukset: There no carpet on the floor in room.

Plussat: Very friendly and helpful staff, family owned, well situated for access to seaside boardwalk, ferry and train. Room clean and comfortable. Very welcoming of our little dog (thank you).

Miinukset: Breakfast was a disappointment; only bread/buns, juice and warm yogurt available. No fresh fruit, no cheese, no sliced meats. Recommend asking for a seaside room as our room opened to a back alleyway that was very nosy at night. Despite these disappointments we would return again as the location and friendly staff compensated for these.

Plussat: Staff/ family run, very helpful and warm. the room was nice but at the back overlooking a small lane and very noisy. The lack of a mini bar fridge was disappointing and no resaturant made the room expensive.

Miinukset: Location at the back, and no lift, this is a small hotel of 6-1- rooms on the first floor above a commercial shop and restaurant. But the operators were more then helpful and very pleasant.

Plussat: Easy to find parking

Miinukset: tiny and not clean toilets, very noise street, breakfast was served in a cafeteria and it was very very poor and not fresh.

Plussat: Well located on Rapallo's waterfront. Easy walk from the station and friendly staff.

Miinukset: Lack of internet access that was promised on Booking.com website. We chose this hotel based on access to internet and it was provided only once during our two night stay. Internet was only available on the hotel's computer so felt very uncomfortable using it when we did.Breakfast was terrible - nothinbg more than juice, jam, bread and coffee/juice. Also rooms needed a good airing. This was not good value for money - even during a busy time of year in Italy

Plussat: Very accommodating staff. We arrived very early with one more guest than we had originally reserved and they had a room for us and we were able to check in early. I would stay there again.

Miinukset: Windows opened to a street with a pub below that was a little noisy until very late.

Plussat: its central location; reasonable selection of breakfast buffet (in comparison to other hotels in Italy)

Miinukset: long way to the breakfast room in the cellar

Plussat: The reception staff were very helpful and nothing was too much trouble. the room was large enough for the four of us and very clean in an excellent location right at the harbour and nice and quiet. The kids especially liked the fold up bunk bed.

Miinukset:

Plussat: great location, fabulous owners/staff, airconditioning worked great

Miinukset: Hotel is over the Grand Bar and is noisy on weekends I used ear plugs and was okay. The bathroom was very small but not necessarily the same in the other 9 rooms

Plussat: The staff were so friendly and the hotel had a lovely family atmosphere. We stay at many hotels around the world and they were possibly the friendliest we have ever experienced. No matter what time we were in the hotel, day or night, we were greeted with smiles, helpful advice and tips about seeing the area and a friendly face. We have 2 young children and the staff couldn't do enough to make them and us feel at home and comfortable. Also, the hotel was very good quality for the price, quaint and traditional with a fabulous view of th sea from our big hotel room window and is perfectly located in the centre of Rapallo. We will be back and will recommend this hotel to all our friends who are thinking of visiting the area.

Miinukset:

Plussat: Friendly/ helpful staff, Great location, Elegant marble floors

Miinukset: minor issues: (1) shower glass door needs maintenance badly:very difficult to open and close. (2) Room could use some paint touchup and molding repair.