Odalys City Rennes Lorgeril

All the good things about this hotel were completely wiped out because staff wrongly refused us parking and for all the wrong reasons.

We booked through booking.com for a 2-night stay, and informed the hotel in advance that we needed car parking space in the hotel. We knew the height limit of the car park was 2m, and our car was just under 2m, but when we got to the hotel we were told we could not park as our car was over the height limit of 2m. I explained that was not the case, and that it would fit with no problem, but staff insisted it was not possible. So we had to park on the street, and pay, but worst of all the maximum stay permitted was just 5 hours, forcing us to return to the car in the middle of the day to remove it. We had to abandon our plans to visit Rennes. The next day I again insisted that our car was not too large for the car park, and the different receptionist allowed us to try and drive in. We did so, and there was no problem at all. Very disappointed that this hotel spoilt our stay in Rennes, by refusing to honour our advance reservation of a car parking space. All the good things about this hotel were completely wiped out because staff wrongly refused us parking and for all the wrong reasons.