Riad hotellia

Plussat: I would like to thank Mr. Salih alSudais and all staff at the Ritz hotel.

Plussat: Wonderful, thanks for Riomar and Abdulmalik for their effort and arrangements for my holiday

Plussat: They gave us an upgrade without any cost

Miinukset: The rooms are super super super cold even after turning off the AC

Plussat: Perfect place to stay

Miinukset: All was good

Plussat: Lobby is beautiful. Service is very good

Miinukset: when I was called from my room to go down because of security as they didn't allow my bag to check-in before they opened it and check what is inside it was really inappropriate

Plussat: Outstanding customer service, great location, clean spacious room, nicely furnished. Comfortable beds. Delicious breakfast with too much variety. On the whole great experience, but costly.

Miinukset: Full glass wall between beds and washroom. I had requested 2 twin beds, and was sharing the room with colleague. Doesn't make sense to have this kind of setup with 2 separate beds. And could not get alternative room on request and complain. Concierge service experience was extremely poor. I had requested for airport pickup for colleague who was arriving 2:30am. Service was booked and airport shuttle did not show up. Colleague had very bad experience and poor response from hotel when he tried contact hotel. At the end he had to arrange taxi on his own with no assistance from hotel. Totally unexpected from a 5 star hotel.

Plussat: Room is beautiful Coffee shop Location Staff

Miinukset: Limited restaurant option. No walking distance facilities, restaurants or public transportation. Can't use TV to stream movies

Plussat: Valets , rooms so roomy, nice bathroom.

Miinukset: View is boring

Plussat: None

Miinukset: Their was concern about safety in hotel It was incident some one try to break in our room while we are sleeping. He had key tried to enter by removing safety chain I am not sure who he was what he want I Don't recommend this hotel for families or solo females

Miinukset: Enterance took 30 minutes to get in

Plussat: Great location and excellent food

Miinukset: nothing

Plussat: The hotel has a "women only" floor with a gym

Plussat: Breakfast, Hotel design

Miinukset: Bad communication between staff, call centre is giving wrong info. , luck of info in the reception staff , AC in the rooms is so noisey

Plussat: The mall near it and the location

Miinukset: Noisy and old furniture

Plussat: Good staff

Miinukset: Room service The furniture was old

Miinukset: There were renovations at the hotel that we didn’t know about.

Plussat: the view

Miinukset: Prices are high

Plussat: Polite / efficient / helpful!

Miinukset: Nothing

Plussat: The room was very clean and the size of the room was great. There is a pharmacy and supermarket close.

Miinukset: There is a construction work going on the main road in front of the hotel. Breakfast was not rich due to dry bread and tasteless artificial juices.

Plussat: Im a loyal customer

Miinukset: Location & service

Plussat: Restaurant is not convenient.. bread is not fresh..,

Plussat: The location it’s in the city centre

Miinukset: Noisy of the conctractions surrounding the hotel

Plussat: Everything

Miinukset: Nothing

Miinukset: Room is bad condition and not clean

Plussat: The luxury of the Hotel

Miinukset: The rate is very high

Plussat: Check out can take more than 50 min... a bit of disorganize therefore be prepare for staying calm . Minibar is not full but you can be charged the full price . Also no coffee capsules . If you booking thru booking .com you will be placed in the room w/o any view most doggy one .

Plussat: Stuff

Miinukset: Room size too small

Plussat: staff

Miinukset: small room, bad smile for bathroom, slow water pressure

Plussat: the staff

Miinukset: room to small, bad smile for bathroom, water pressure very low,

Plussat: Friendly staff , the location is in the city centre , quiet area , was upgraded to a bigger room , easy access to reach the room , bed is comfortable, minor issue hoping improvement didnt like toothpaste and tooth brush in addition to the shaving kit breakfast was great , very important thing they allowed me early checkin and late checkout .

Miinukset: Telephone in the sweet was not working Water in the toilet not working properly

Miinukset: They still undergo some construction So you can hear the noises after 9 am

Plussat: the location only which is near to our clients place

Miinukset: nothing much

Plussat: Staff are helpful and friendly. Rooms are well equipped and comfortable. Breakfast was very good. I have ordered lunch in room service it was fast and very tasty mixed grills.

Miinukset: The location with the recent road changes it is really challenging and uncomfortable.

Plussat: Nothing

Miinukset: During my booking via booking.com it was well confirm a room with king size bed, when I arrived to hotel they told me sorry the hotel fully booked and they gave a room with a twin bed : bed very small not confortable at all.

Plussat: Staff is friendly. The room is very clean.

Miinukset: The Wifi connection is not the best

Plussat: Very clean rooms and nice furniture Good staff and hospitality Room stuff are variety Lovely place

Miinukset: Food was not that good against the price Slow valet parking service

Miinukset: The Room not clean well . The breakfast is normal and no more varietes. Room window is not clean with brid residues .

Plussat: reception staff were amazing, specially Meshari.

Miinukset: A little bit expensive compared to the hotel level.

Plussat: The breakfast

Miinukset: Some one watching how much your breakfast cost to the hotel

Plussat: the guy named Ali from the front disk was very helpful most of the staff are great and the food there is really good, specially the breakfast, I had a good stay there, very comfy beds and really great staff overall in general.

Miinukset: I had an issue since I requested an early check in they couldn’t find anything available as they mentioned but the issue was that one guy from front disk really couldn’t even offer or try to help he basically said come back at 3 pm your room will be ready, he didn’t even give us the basic welcome when we arrived from a long flight to the hotel, I didn’t feel like the guy was even trained for the job he had no clue what to say or do, I didn’t feel welcomed at all until couple of hours later when Ali from the front disk came and really welcomed us and made it up, during our last night we couldn’t sleep well as they had a construction around, it started very early in the morning and didn’t stop until we left afternoon, make sure before you book if they still have construction around.

Plussat: The place is part of the Home Offices which is where the company is. It makes it very convenient. The rooms are clean. Hot shower. Welcome fruits. All in all, your standard hotel room. No fireworks.

Miinukset: The breakfast selection can certainly use more variety and attention in general. The restaurant was understaffed. I had to wait for a long time to get someone's attention.

Plussat: Nice and comfortable hotel, but due to the Metro construction work Innsbruck city the whole area is disadvantaged

Plussat: The bath products available when you have a “club room” from l’Occitane

Miinukset: - the breakfast is really bad and not good - the smoking rooms are awful, I would not let my dog sleep in it. It’s really bad - the view on a wall... - I had to change rooms 3 times...

Miinukset: We had a cake from outside with a big box, after cleaning the room the box disappeared! The cake was taken! I told the receptionist twice but no any action taken or compensation, the cake was new and expensive we eat only few, then they throw it for no any reason! It’s not your right to do so we were so disappointed!!

Plussat: Clean and convenient room , excellent good staff , like the location

Miinukset: Could hear everything in adjoining room , very poor acoustics .

Plussat: Everything

Miinukset: The cost of breakfast

Plussat: Everything was good

Miinukset: Nothing to not like it am sure it’s not the last time

Plussat: Clean & cozy

Miinukset: Nothig

Plussat: Spacious room, cleanliness, friendly staff, comfortable apartment

Miinukset: Check in time took very long Dinning in the hotel restaurant could use improvement

Plussat: Location

Miinukset: The bathrooms needed some maintenance.

Plussat: The room was bigger than i thought. They had free wi-fi.

Miinukset: The location is good, but the main street in front was very crowded. Also, we had to call for someone to come and show us how the washing machine would work. + the room service are slow you have to remind them of what you ordered

Plussat: Very spacious rooms

Plussat: We stayed at a two bedroom apartment, it was specious, clean, good furniture. Two bedrooms, two and half baths, kitchen and leaving room.

Miinukset: One of the bedrooms have balcony.. and it was directly on the Main Street witch is a very busy street especially on the rush hours it feels like you’re sleeping in the middle of the road really!

Plussat: Everything was good, Thanks

Plussat: the staff was very friendly

Plussat: I liked the cleanliness of the apartment and the comfort of the beds . The staff was very helpful and friendly. The housekeeping was excellent.

Plussat: The breakfast and location are two great points. To be fair, the price was among the cheapest during this high season.

Miinukset: Old and obsolete furnitures and equipment. The cold water in the shower.

Plussat: Just location

Miinukset: It can’t be 4 stars Not clean. Breakfast does not meet 4 star standards. Chairs were broken. Water heater was dirty and broken. Towels were not clean. Fridge was not clean when we arrived. Bath head was broken.

Miinukset: Rooms not clean, scratched furnitures, found a cockroach, dirty pool (green water), housekeeping staff don’t understand English completely.

Miinukset: It was supposed to be non smoking Room and smoke came in the Room from the neighbor finally after the 8th night they transferred me to another Room non smoking

Plussat: All

Miinukset: Nothing

Plussat: Nice facility and delicious breakfast. Service is excellent at the lounge cafe located on ground floor.

Plussat: Very quiet and clean , good location

Miinukset: The bed was making noises

Plussat: Very good room and hotel well located. Staff members are very helpful.

Miinukset: Mattress a bit hard and breakfast very limited