Stream Palace Hotel

Breakfast was good, several options and quality was OK.

Rooms are old and out of fashion, almost decadent (very cheap 70's). Minibar didn't have any Diet or Ligjt beverage option. Minibar prices were not available. Terrible (uncoiled spring) mattress. Could not set AC temperature. I don't know how they dare to label themselves as a 4 star hotel and charge the same as Mercure or Wyndham.

Breakfast and location were great. They have fresh and various options of bread, juices, and cakes. The staff was friendly but don't communicate in English, which made my partner relying on my translation all the time. The hotel is located in the very center of downtown Ribeirao Preto, and walking distance of shopping, groceries stores, pharmacies, and restaurants.

The hotel needs urgent renovations and general upgrade, its is going down: starting with new paintings on the walls, change of carpets in the always (dirty and wasted). The telephone in our room only works to communicate with reception, didn't make outside phone calls. The amenities like toiletries (shampoo soaps) weren't replaced after the first day and we stay in the hotel for 9 days, they only change our bedroom sheets once when we place all sheets in the pillows in the floor. We need to ask for a different room because our room looked like nothing like the pictures we have on our reservation and on their website. The TV doesn't have Netflix or option for pay channels in English. You can stay in a much better and modern hotel for the price we paid for the "double luxe room" which sounds like a joke when we stay there. To change us for a different room they charge us extra, even that our reservation showed the next room we were placed., not the first that was smelly and outdated, looks like you get stuck in a cheap hotel in the 70"s. Since I had surgery we decided to stay to avoid rush abd moving around with heavy bags. But oh boy, I wish we stayed in a better hotel.