Grand Mercure Rio de Janeiro Copacabana

Staff were friendly and the location was opposite Copacabana beach.

The list is too long, I moved my whole family to another hotel after the first night. We were disgusted by how dirty the apartment was. The room was completely run down and used old school furniture. The bathroom had signs of moss on the walls and shower. The baby’s cot mattress was so dirty we were ashamed we let our baby stay in it, once we had checked. Personally, I’ve never stayed in a worse place even in my days backpacking. The views back on to flats and gave an impression it was dark all day. The hotel still charged me for the first night, which was a joke to be fair.

Location is the best, close to nice restaurants and pubs.

The room was to humid and with lots of mold and mildew in the bathroom .

Location was prime and breakfast options were endless. There was plenty of security on the entrance and your room access card was the only way you can use the elevator so we felt safe.

The property was a bit older then the photos and it was not kept up with. Pool was very dirty and cold. The staff was decent but I was highly dissatisfied with the maids and maintenance staff. We called front desk for someone to work our safe and they never came. We also went 2 days without clean towels. We only received them after we filed a complaint at the desk.