Grand Mercure Rio de Janeiro Copacabana

Lisähinnoittelusta miinusta jo kalliista huoneesta jos kumppani tulee kesken matkan hotelliin vaikka huone oli varattu kahdelle hengelle. Tästä ei sanallakaan sanottu kun itse saavuin. Olisi pitänyt kuulemma olla jo sisäänkirjautumassa myös mukana sanottiin sitten myöhemmin.

breakfast is good.BUT THEY DID NOT RETURN MY $200 GUARANTEE UP TO NOW!

THEY USED MY CREDIT CARD TO GUARANTEE MY STAY BECAUSE I DIDNT HAVE CASH YET.THEY SAID IT GOT REJECTED!NO RECEIPT GIVEN.BUT I SHOWED THEM MY BANK CONFIRMED THE PAYMENT!MY BALANCE ALSO GOT DEDUCTED $200!BUT I SHOULD JUST BE PAYING $157!THEN I GAVE THEM $200 DOLLAR CASH INSTEAD BECAUSE THEY INSIST THAT IT GOT DECLINED.NEXT DAY THE LADY TOLD ME THAT I SHOULD PAY WITH MY CARD SO THAT MY MONEY WILL BE RETURNED SO I AGREED AND THEY TOOK $157.THIS TIME I HAVE RECEIPT .BUT MY MONEY WAS NOT RETURNED!I EMAILED THEM,WAITED ALMOST 2 WEEKS NOW BUT THEY DID NOT CANCEL THE TRANSACTION! I SENT EMAIL MANY TIMES BUT NOT A SINGLE RESPONSE UP TO TODAY! PLEASE DONT STAY HERE!!! BTW,ROOM SMELLS WEIRD AND AIRCON IS NOISY!

The only good thing was the location.

Very uncomfortable bed in room 538 B. It was the worst sleep I had in years. On top of the horrible mattress, the sheets were old and had a few wholes in them. The rooms are very noisy. The noise from the streets of Copacabana travel even to the top floors of the hotel. The bathroom smelled like smoke. They did switch us to another room, but made no effort to compensate the damage that had been done. My back hurt the whole day and it ruined my trip. I essentially spent a third of the time that I was in Rio at the reception complaining about something. I sent a cotton blouse to be washed and they managed to shrink my shirt. For compensation it was offered 130 reais, but in order to receive it, I had to leave my blouse behind. My blouse is worth much more than 130 reais, which is a little more than 40 USD. Very unpleasant experience over all. The staff was friendly and tried to help as they could, but the situation shouldn't have happened in the first place. It's not what you expect from a 4 star hotel. The restaurant cleary shows that the hotel is operating beyond capacity. Hard to get a table for breakfast.