El Gouna hotellia

Plussat: the location is awesome and good breakfast

Miinukset: small rooms

Plussat: the breakfast was good enough & the location was good it is centered located in the marine & above bartender

Miinukset: their is no elevators & the pool was located in another hotel near by & the beach was far alittle bit of the hotel that was so disappointed for me & my family

Plussat: Location

Miinukset: Breakfast

Plussat: Location

Miinukset: Lousy music till 3:00 am ...

Plussat: Breakfast is very nice All staff was very helpful and friendly Fady & Moaain & Nady thanks very much

Plussat: The hotel location

Miinukset: The noise at night of Bartender that is located beneath the hotel

Plussat: Needs more facilities, staff are great and so friendly,location is great.

Miinukset: There is no facilities, breakfast has no varieties comparing to the value of money.

Plussat: The location

Miinukset: Too noisy, very loud music all night from the bar downstairs

Plussat: Location , breakfast

Plussat: Location

Miinukset: Small rooms

Plussat: The location and the staff

Miinukset: All is good

Plussat: Every thing

Miinukset: Nothing

Plussat: Location is good ,inside the marina Breakfast is good

Miinukset: Rooms are very small,also the swimming pools are very small, website photos aren't reflecting the real size Reception staff are moderate

Plussat: The location is good, directly to the marina.

Miinukset: There are Geckoes in the main court at night.

Plussat: the breakfast was wonderful and the staff were excellent,

Plussat: The breakfast is amazing and location is perfect. The staff is great and friendly

Miinukset: Nothing

Plussat: Friendly & helpful staff, spacious suite, good location on the marina

Miinukset: None.. I just would have preferred a balcony suite

Plussat: Cleanliness & friendly staff

Plussat: Location and friendly staff

Miinukset: Value, extremely overpriced and over rated, facilities, very small rooms, AC directed at bed making sleep extremely uncomfortable, uncomfortable bedding, very noisy, not sound proof when you don’t want the noise. There aren’t even enough sockets to charge your phone in the room. No iron. I had signed up for a junior suite that was not available due to construction works and don’t feel I was compensated for fairly. The pool is very small, you loose the sun quickly and the beach area at moods is lousy, extremely noisy and far from property. Breakfast is hardly average, not that generously served in comparison with hotels at this value and at this time of year. I must say that all family in 3 rooms were disappointed.

Plussat: Everything in the hotel is more than perfect, I can’t find anything negative that I can tell except the below

Miinukset: The restaurant labors are trying to talk very closely to guests which I didn’t like at all

Plussat: Everything is good

Plussat: Staff is very professional and kind. The oriental and Italian restaurants are very fabulous and specially mr. Ali in the Italian and mr. Ahmed from Aswan at oriental restaurant and on the miramar beach bar is very helpful and kindness. Also, Mostafa who helps us every day to clean and arrange our room and his smile all the time. Thanks Sheraton for this unforgettable week.

Miinukset: No thing

Plussat: Comfortable bed Amazing outdoor area overlooking the lagoon from our room, perfect for an afternoon coffee and a good book

Miinukset: Too many offers being made at the beach by outsourced and hotel employees Discrimination in offers against Egyptians (some of them would already bother you by asking if you were Egyptian and if you say yes they just go away) the good thing is you could take a “do not disturb” sign from the towel station so you won’t be bothered.

Plussat: The rooms are excellent. Breakfast is good. Beach is ultimate relaxation.

Plussat: Try oriental and Italian Restaurants

Plussat: The staff are all excellent and very polite. I go to different resorts in Hurghada and Gouna every year and definitely this is the best. Food is excellent and good variety. The highlight of the stay was the staff who really enhanced the experience. Check in and out were easy and front desk staff were super accommodating to our requests for the rooms. One example of how good the staff is was bringing the golf car for my mother to take her to the restaurant as it was a bit of a walk for her before we even asked them for it. I would especially like to thank Mr. Wafy Gaber for the outstanding hospitality. We enjoyed all the facilities including the sauna and the gym. I would definitely like to come back next year. I would rate the stay as outstanding.

Plussat: The atmosphere, location in Gouna, view of the room , staff in the bar and restaurants specially ( Ahmed on the beach , Shazly , Abdullah , Mr.Ayman , Mr.Ali , Sameh ) and the food overall was good and acceptable tasting

Miinukset: The delay response of room service with every request specially the attached photo of ants , the location of the room was far away from most of facilities , no smoking inside the bar with AC which is very strange and uncomfortable ! , and there's no variety in the orient restaurant just 2 main courses !

Plussat: This is the best hotel in El Gouna, the staff are very well trained special thanks to Mr. Tarek and to all his staff, They are very humble and kind and never give up what ever they feel stressed they Smile in your face all the time. Good variety in foods everyday , the room is clean the restaurant is sparkling, The Animation team are very entertaining, I loved the beach also and the room view to the lagoon was charming.

Miinukset: The room was far from the main restaurant and the pool, but there was a golf car can drives you wherever and whenever you want

Plussat: Everything

Plussat: Its a very nice hotel, great architectural design, has amazing views. Friendly and helpful staff. The breakfast is very good, with a variety of options and beverages. And very good room service.

Miinukset: The rooms interior needs some renovations. The property is widely spread, be prepared to walk long distances until you get acquainted with the resort. The pools are just missing some aqua sliders to be more fun for kids.

Plussat: Nothing!!

Miinukset: I've booked this stay via my Kayak account which reflect my nationality as being an Egyptian, and Kayak has booked this via third party website called Amoma. My experience with Kayak/Amoma was acceptable, but I had a very bad experience with the reservation department of this hotel, which is really disasterous!! I've called the hotel to verify and confirm my reservation, where they confirmed it but they told me that I should carry a UK passport to accept my check-in, as this reservation was done with the rates of UK citizens not Egyptians; it would cost a UK citizen 650 EGP per night for standard room on all nclusive basis, Vs 1950 EGP per night for the same room if booked by an Egyptian ( WOW, locals pay almost three times the rates of foreigners, I thought it should be the opposite way arround!!). This was totally unacceptable, especially that I've succeeded reserving with the UK rates via my Egyptian Kayak account, and there was no outstanding rules clearly stating this. Finally, I've been told by Amoma's customer support aggents that this is an unexpectated and unacceptable behaviour from the hotel and they gave me a full refund for my stay, although my reservation was non-refundable.

Miinukset: The pool was small, rooms were not clean , the food had no taste & the price was too high for the place

Plussat: location and views

Miinukset: food timing spesially lunch time is very short

Plussat: fair

Miinukset: the cost & the cleaning of the place in general

Plussat: The atmosphere in general was nice and peaceful. Staff was professional in most of them and willing to help. Food and drinks also were ok.

Miinukset: Beach is far. Mini bar inside the room was so so poor. Some staff members provide services depending on your nationality like supposing you don't like alcoholics so they will bypass you when they surprise the guests on the pool with drinks.

Plussat: The hotel is wonderful and the view is spectacular. What is really remarkable is the welcoming attitude of all the staff. The front desk, restaurant waiters, bartenders, housekeeping and all the people around worked hard to make our stay comfortable and memorable. Thanks all.

Plussat: The pool, the beach and the apartments are closely linked but not congested. The large shaded terraces give some privacy if you want it. The gardens are well tendered and the golf is just across the water by boat. The beach restaurant is very picturesque.

Miinukset: The evening entertainment could be refreshed but this is true of most resorts.

Plussat: Peaceful and loved the serenity

Plussat: The Lake, Food, Service, Perfect Staff

Miinukset: Need to add more activities, Need new tables for table tennis and billiardo,

Plussat: Hussain is doing a great job to serve guests on the beach, loved the service in the restaurant, the variety of food and quality / taste. Comfortable place to stay, I'll be back for sure.

Miinukset: Nothing

Plussat: It’s so clean and the stuff was so friendly

Miinukset: It’s so quiet place that you can sometimes feel boring

Plussat: I liked very much the location. The beach staff. Rimon at the reception desk is so helpful, friendly and polite.

Miinukset: The breakfast has good variety but bad quality. The reception desk person at 8 PM on 8/9 was very rude.

Plussat: The food was not bad, the pool at the hotel is really nice, free entrance for moods, DuPort

Miinukset: Shampoo at the hotel and was horrible and couldn’t find shampoo at the nearby supermarket

Plussat: The staff are so friendly and always smile, the food was delicious and the facilities were great

Miinukset: There are many insects inside the room especially the ants that bite me too much on the bed

Plussat: Hotel's location is perfect at the Marina, The quality of the food is good, Stuff was very friendly and helping

Miinukset: Lightening in the room could be better organized. I have to go to every corner to switch off the lights to go to sleep

Plussat: Almost all I wish to go there again

Miinukset: Room services

Miinukset: food, no place for waling ,

Plussat: Location was good. Staff were friendly and helpful.

Miinukset: The shower drain did not drain the water properly. The silicone in the shower had mould around it . Air conditioning in some rooms were better than others.

Plussat: Everything was great honestly Remon at the reception was very helpful!

Plussat: Nice nd cozy

Miinukset: Some old facilities tht needs renovation

Plussat: Location and staff

Miinukset: Breakfast was poor in quality and variety, however dinner buffet was good .

Plussat: Leisure pool

Miinukset: food variety in both, breakfast & dinner

Plussat: Super clean, really well designed. Very friendly staff. Rooms were a great size

Miinukset: 1) wish there was music through out the hotel or at least at the pools 2) we wished there was more then 1 shuttle to take us to the beach / downtown for convenance 3) wish there was more to do at the resort (soccer field or basketball/tennis) more activities to do

Plussat: The room is big and spacious

Miinukset: Ants everywhere in the room And we called the house keeping several times to come and find a solution I also found ants in my food in the breakfast buffet and reported that to the restaurant manager Last but not least; the house keeping would never provide us with shampoo until we had to raise our tone on our 4th night and only then would they take action Furthermore, we wanted to go to Mahmeya and they got us a deal which was a rip off, so I had to do it myself and got almost half the rate they proposed to us In a nutshell, good room, interms of space, good pools; horrible service and hygiene

Plussat: The variety of rooms offering. Rooms, apartments and villas with pools

Miinukset: Nothing

Plussat: The rooms were amazing and the staff was very nice and understanding. The pools were also great. It was our anniversary and they provided us with a very nice cake and decorated the room in a very nice way. The beach was very calm and clean and the staff was very friendly.

Miinukset: Oo god the breakfast was a disaster, No variety, and very limited options worse than a 2 stars hotel, we actually had to go to another hotel in the area for breakfast. When we complain the F&B manager was very nice to handle our complaint and even offered us a very nice wine glass for our trouble.

Plussat: I just love this hotel !! It always makes my visits to Gouna such a pleasurable experience. The staff members are very professional and extremely helpful and very friendly. The room was very comfortable and impeccably clean every day. The food was great and very reasonably priced . It’s by far my favorite hotel in Gouna if not in Egypt . Can’t wait for my next visit ..

Miinukset: Nothing . Everything was lovely

Plussat: I like to stay there again nd again Very clean nd comfortable room with amazing staff Actually I adore the excellent training of hotel staff with good communication with guests Special thanks to Mr. David in reception nd mr.khaled in housekeeping for the sincerity at work

Plussat: The property was clean and the apts was very good

Miinukset: Location is a little far from the downtown, price was so overrated for the hotel , you have to walk a lot to go to ur room ,, staff wasn’t really there .. during our stay we were dealing with only trainees..

Plussat: Very comfortable and clean

Plussat: The breakfast was lovely

Miinukset: You need sign to tell guests where breakfast is

Plussat: Its location on the marina

Miinukset: I liked everything

Plussat: Very clean and cozy

Miinukset: Nothing

Plussat: Room cleanliness, location.

Miinukset: Ambiance and swimming pool music.

Plussat: Every thing was so good

Miinukset: Nothing

Plussat: Fast check in / check out , breakfast & Wifi

Miinukset: TV channels & the quality of daily room cleaning

Plussat: Excellent guest rooms, buffet breakfast, service and facilities. Favourite hotel in Gouna!

Plussat: very comfortable hotel with super friendly staff and best location in gouna, not the first time to stay there and definately coming back again

Miinukset: nothing

Plussat: The stuff are very nicr specially ibrahim and mohamed from reception Rooms are very convenient

Plussat: Amazing stay Perfect location Very clean Great hospitality from all the staff specially mr Salem

Miinukset: Long walk from car parking to room, and from room to restaurant for breakfast

Plussat: The staff is friendly, smily and cooperative Mr Hisham in the reception is friendly and cooperative he upgrade my reservation with no extra fees

Plussat: A very good location

Miinukset: The staff is so rude and unprofessional.The furniture is old . The food tastes good but everyone felt sick after eating.

Plussat: Clean , very good location , good staff

Miinukset: Breakfast and dinner not good

Plussat: Comfortable, location, food , staff and facilities

Miinukset: Number if water bottles delivered for free on daily basis is minimum (only one bottle) Which is not enough at all for family room with kids . Cleaning of swimming pool

Plussat: it was a very good experience, and they have a lovely staff, Great view, and best location in the whole area, 24 hour Room services,

Miinukset: need music on the east pool, More activates

Plussat: Fantastic view for every unit, good facilities, staff are friendly, free WiFi and clean beach

Miinukset: Expensive for food in restaurant and very expensive for room service if you ask for food inside the room

Plussat: Clean nice breakfast nice staff

Miinukset: A lot of walking

Plussat: Nice location

Miinukset: Stuff are not professional, old rooms, poor breakfast, check in and out was a night mare

Plussat: Comfort, clean, view, friendly Staff

Miinukset: Poor animation, beach is not clean

Plussat: all the staff members were really friendly especially Hossam, Yasser , Abdel Aziz , Rabea, Nader .

Miinukset: you need more bell captains in the night shifts , better TV screens , USB ports

Plussat: The staff great professional

Miinukset: Nothing

Plussat: The staff were super friendly

Plussat: location was amazing , staff were so friendly , front desk , taste for foods everything was outstanding ... i spent excellent time with my family ... in fact this place exceeded my expectation and for sure i will go there again

Miinukset: may be to add some activities and animation to the place

Plussat: Room ONLY

Miinukset: Food compared to value

Plussat: Lovely staff,peaceful place

Plussat: Staff was very good

Miinukset: Furniture.meals

Plussat: Location

Miinukset: Food was awful

Plussat: Clean, nice view and friendly staff

Miinukset: First of all, while we were having our lunch in the main restaurants, there were two staff eating and smoking cigarettes very close to us in the restaurant. I think staff should have their meals in their own location and it is forbidden to smoke in the dining room of the restaurants. I think this could not have been done in one star hotel. Staff in the restaurant lack professionalism as they provide people with hot Pepsi cola. Food is not clean. Another important issue that shows lacks of professionalism is that I asked for Ice Cream, the bar man asked me for money without giving me an invoice, though my booking based on all inclusive. The workers in restaurant and in bars seem to be gloomy and never smile. They are upset. The manger of the restaurant has such a disgusting look and if you try to give him any notice, he would punish you instead of sorting out the problem. The only exception is the house keeping who is very polite and honest man. My idea is that workers in the restaurants needs more training in etiquette to follow the standards of hosptitality. Another disgusting issuecis that once you book the receptionist give you a notice in Arabic which states that all inclusive guest is allowed to get only one drink in the restaurant.

Miinukset: 1.small room Reception not in same hotel It is in other hotel (captain inn)and reception staff is so familiar and helpful swimming pool in other hotel..ali pasha hotel In spite it is also so small 2.no terrace 3.cleaning not so good and changing of bed sheets not daily only done upon request 4.smell of the room not good..you feel that room smell the same as toilets 5.beach.is so far from hotel around 700 m far from hotel Beach is secured with non responsible body builder guys who smoke hash and deal with guest with high attitude and impolite way I had a big problem with them due their attitude and I made a complain in both gonne security and police station because of their bad attitude 6.because of no terrace.the guests is using hotel empty spaces to dry their clothes after washing 7.resturant for breakfast.. in other hotel And quality of food is not so good All in all..this place have no privacy and not suitable for family at all

Plussat: Clean rooms and really close to everything

Miinukset: Electricity in the room wasn't working fine and the air conditioning was broken I asked them twice to fix it and they didn't

Plussat: The location was so good, great breakfast and very friendly staff, one of the staff members was very helpful in advising options of other activities that we can do out of Al Gouna, he gave us the schedule of the submarines as well as yacht trips to one of the island which was super fun!!! Look for Mr. Fady super helpful and welcoming to any comment or question.

Miinukset: House keeping was not deep as I always found dust under the bed.

Plussat: Nice, clean room and friendly staff.

Plussat: Great location right in the middle of Abu Tig, good breakfast, rooms are clean and overall a good experience for an inn

Miinukset: The central A/C inside the rooms is a little noisy

Plussat: The room, the view on the Marina, staff were very nice, cheerful and helpful...check in was a breeze. The room was spotless clean and spacious. The Marina beach is super nice and relaxing.

Plussat: The hotel is small and cozy, it is right in the Centre of Action in Gouna, which make the stay so full of life. The food at Captain inn for breakfast was super simple and satisfying.

Miinukset: The rooms are quite condense and bed is barely enough for two. The lack of view in the room creates an urge to be out and about all day.

Plussat: In the marina , polite stuff and very flexible

Plussat: The staff was really friendly, the room was perfect and very calming. Great Breakfast Buffet and facilities nearby An overall amazing experience.

Miinukset: The walls were a bit thin so you could hear everything going outside.

Plussat: Beeakfast was nice. Friendly staff Excellent location

Plussat: Location is Perfect Multiple Facilities

Miinukset: Bathroom finishing

Plussat: so beautiful

Miinukset: nothing

Plussat: Many swimming pools with slides

Miinukset: Beds not comfortable

Plussat: Nice rooms with good areas. The rooms are distributed in clusters so you dont feel congested.

Miinukset: Apparently there are too parts to the hotel. We had booked online but when we went we discovered the room areas were too small and we needed to pay an upgrade fee to move to the bigger rooms. I also discovered I needed to pay extra for the kids bed. These were considerable additions. Also the food variety is too limited. I ate many of my meals out of the kids corner in the buffet.

Plussat: The buffet was very good and the rooms were simple and clean

Miinukset: THE RESERVATION STAFF RUINED THE WHOLE TRIP FOR ME AND SHOWED NO CUSTOMER SERVICE AT ALL! The fridge in the room was not working

Plussat: Activities and location

Miinukset: The room didnt have any view and the furniture was very basic

Plussat: Location

Miinukset: A lot of ants in place

Plussat: It's great there's a shuttle boat/was fun to travel every day to the beach and back. like a small adventure

Plussat: Aqua Clean room Kind of food Staff is very perfect Clean pool

Miinukset: Night life is very boring

Plussat: Tämä hotelli ei petä koskaan odotuksia! Ruoka on hyvää, palvelu pelaa. Altaita on tarpeeksi. Sukelluskeskuksen toimisto hotellin yhteydessä. Mikäli haluat vaihtelua hotellin loistavaan ruokaan voit käydä kylän ruokapaikoissa, Jobo on hyvä sporttibaari, jossa on myös todella maittavaa ruokaa.

Plussat: Very friendly and helpful staff Clean Good location Aqua park Suitable for my family Great price The beach

Miinukset: I booked at three corners Rihana inn and didn’t know that the room is different from the resort The room didn’t match my expectation regarding the room size and facilities I asked to upgrade to the resort and the staff provided it but after two days from check in

Plussat: The location and the staff were helpful.

Miinukset: Not value for money. there is no gym or activities. Beach is far (10 minutes walking ) or by shuttle. You have to go early or otherwise you can't find a spot at the beach as it is shared with 5 different hotels.

Plussat: The location and size of the room as well as the cleanliness

Miinukset: The rudeness of the hotel staff and their condescending comments from the moment I checked in

Plussat: Staff are very helpful, very good breakfast

Miinukset: It’s very expensive regarding the service they provide, room furniture is a bit old, no shampoo in the bathroom!

Plussat: All

Miinukset: It's ok

Plussat: The room was perfect and great breakfast we

Miinukset: It was great i loved it

Plussat: Breakfast was very good with a lot of varieties. Room was very basic, yet clean with a nice design. Staff were friendly.

Miinukset: Pool is very shallow. Beach is 7-8 minutes walking from the hotel.

Plussat: Location and service were perfect

Plussat: all things are very good location and clean pool & view

Miinukset: food is very poor and not fresh at all and no variety in the breakfast and no quality

Plussat: Available staff were very helpful and attentive to guest requests, rooms facing the pool are very convenient for families

Miinukset: Please make sure to add more staff personnel during high season Breakfast is an opportunity for improvement

Plussat: Very central and all overlooking a small pool for a quick convenient dip when needed!

Miinukset: The breakfast selection is weak and the taste is average.

Plussat: Wonderful as usual

Miinukset: Nothing

Plussat: Everything was prefect , close to everything I just love this hotel and all the staff

Miinukset: Nothing

Plussat: The coziness of the place

Plussat: Excellent location in the down town - EXCELLENT STAFF AND VERY helpful - the hotel has options for night outing and marine activities - Good breakfast

Miinukset: The variety of the dinner needs to be enhanced

Plussat: We really liked our stay, it was very relaxing. We loved the room view, the food was very good, the staff very friendly and the infinity pool was a really nice experience. it's a step away from Club house beach and downtown.

Plussat: Clean and the pool guy 3am Ahmed is extraordinary, all staff are good and helpful. Location is amazing in middle of everything

Miinukset: Breakfast is really poor in everything and no music on the pool

Plussat: Overall Arabian interior , friendly staff , good breakfast

Miinukset: Beds not that comfy & food ordered by the pool

Plussat: Only staff

Plussat: The ambiance

Miinukset: Location

Plussat: The staff super friendly and very accommodating

Miinukset: The rooms not user friendly, you don’t have space, the should re arrange the rooms in order to become more comfortable. Example I couldn’t find a place to put my suitcase, there is no chair, one mirror only in bath, the light not controlled from the bed, the Tv placed in strange place and finally you have a coffee and tea facilities in the rooms but you don’t find a place to plug the boiler. For 200 $ a night you should get high quality of breakfast which wasn’t the case

Plussat: Staff very respectful, professional. Great for kids with water slides on pool Nice shows

Plussat: the swimming pool with slides was great for the kids. also the food was so nice, especially the italian buffet.

Plussat: The hotel staff were very friendly and helpful. The lake view from the rooms were also great.

Plussat: Friendly staff helpful and clean.

Miinukset: Uncomfortable beds

Plussat: very quite place

Miinukset: None

Miinukset: They asked me for the money when I did the check in, sorry but I thought that I paied it online but they told me that booking . com doesnt take the money it only make RESERVATION.i was confused coz when I travel to spain with booking .com you collected the moeny throught the net. thanks for everything. engy hawash

Plussat: Good design and good rate

Miinukset: the shauttle bus I think its need to increase

Miinukset: No

Plussat: Hotelli on todella siisti ja viihtyisä. Lähellä kaikkea! Henkilökunta on aivan mahtava. Itse yövyin hotellissa jo toista kertaa ja vastaanotto oli ihana!

Plussat: the kindness of the staff and the good restaurant

Plussat: the view of lake from the room

Miinukset: internet access not cheap

Plussat: The staff was friendly, the breakfast was pretty good.

Miinukset: not directly by the beach

Plussat: the beach was so amazing and the hotel so quite i think its a good choice for who want to go to al gouna .. and the stiff was respectable ..really its a good choice

Miinukset: the reception staff was sooo rude