El Gouna hotellia

Plussat: Staff was really nice and helpful Implementing good safety standards for the covid19

Plussat: Very clean. Very spacious and beautiful.

Miinukset: Food quality and verities should be improved.

Miinukset: Long walk from car parking to room, and from room to restaurant for breakfast

Plussat: Nice location

Miinukset: Rooms far away from restaurant

Plussat: Gorgeous location on the Red Sea. Water is stunning. Very impressed with the coronavirus safety protocols that are in place - outstanding safety!

Miinukset: No snorkeling as no reef in this area

Plussat: The rooms very comfortable, clean and with beautiful view

Miinukset: The main restaurant for breakfast has no view at all in such a beautiful place we should have a nice view for a better customer experience .. you feel being in a back yard area not enjoying the meal or coffee ..very dull selection of location for a main restaurant in such beautiful place..

Miinukset: breakfast was not that great and same food everyday, some of the food looks like food in three stars hotels the tast wasn't that good time of the breakfast was finishing too early.

Plussat: Staff very friendly! The hotel undergoing refurbishment but no disruption noticed. The hotel grounds and beach well maintained and gave lovely relaxing surroundings. Ideal location within the tourist village.

Miinukset: More focused on package holidays than individual travelers with regards to the main restaurant and entertainment.

Plussat: the best is nature

Miinukset: 1) reservation team 2)the cold water in the swimming pools 3)people from gasts relations

Plussat: Ambience of Hotel

Miinukset: Choice of my room... perhaps it was very busy because of the holiday time.

Plussat: Hotel is perfectly located if you want to go kitesurfing. Hotel itself is fine and personnel is hospitable, but some rooms need renovation. We had delux room which was quite fine but equipment in the room and stuff in the bathroom was old-fashioned and had tired look. Our friends had standard room that was just after renovation with new flat TV, good bathroom equipment and so on, and it felt better/more expensive than our delux room. So I suggest to consider this and ask for renovated room at check-in.

Miinukset: Some rooms need renovation.

Plussat: The cleanliness of the hotel overall

Miinukset: You need more facilities for children

Plussat: Good location

Miinukset: Very crowded and staff looks amateurs

Plussat: View is great

Miinukset: Price and the room are outdated . Food choices not the greatest

Plussat: relax and quite eniverment and stuff classy hotel for relaxing and the food is good

Miinukset: nothing

Plussat: Only the location with its natural beauty and the landscaping of the hotel

Miinukset: Not 5* - awful food, could be cleaner

Plussat: This hotel is far from been a 5 stars hotel. It is a step above a motel in the United States standard. The capert and floor of the room were dirty. The lighting of the room was horrible & very bad for the vision. The standard overall was chocking to find in a such a rated 5 stars hotel (the poor quality of the room from marble, to very hard mattress and pillous, to broken items from walls not repaired, tables, missing light bulbs). We also check in with 2 infants & were chocked to be given a room on the 2nd level without an elevator so we had to carry 2 strollers at least 3 times a day. We had to change rooms many times and we were not given a ground floor room. The staff took 4 hours to check us in & we have no response from the manager.

Miinukset: Very very low end quality and wrong rating.

Plussat: The staff professionalism

Plussat: Food

Miinukset: No elevators for higher floors. No bath tub , only shower. Too far away from lively areas.

Plussat: Location is nice, beautiful beach and good facilities - I liked the offer on watersports and activities Ukrainian girl from entertainment team was nice and fun to chat with

Miinukset: The hotel is overall old, and although the public areas are beautiful and clean, the hotel age is very notable. Rooms definitely need refurbishment Meals have rather small choices. Service could have been better, at many times had to wave at waiters to get as much as water for the table, shame.

Plussat: The rooms are excellent. Breakfast is good. Beach is ultimate relaxation.

Plussat: The stuff

Miinukset: Nothing

Plussat: The staff was the best thing very nice and cooperative specially the waiters and the front disc easily check in .Special thanks to Mr. ahmed in the front disc for his effort with us

Miinukset: Every things were fantastic location ,comfort and the activity and also the food was amazing .

Plussat: Architecture, landscape, weather, cleanliness, facilities

Miinukset: Water pressure low in shower, water hard

Plussat: Nothing!!

Miinukset: I've booked this stay via my Kayak account which reflect my nationality as being an Egyptian, and Kayak has booked this via third party website called Amoma. My experience with Kayak/Amoma was acceptable, but I had a very bad experience with the reservation department of this hotel, which is really disasterous!! I've called the hotel to verify and confirm my reservation, where they confirmed it but they told me that I should carry a UK passport to accept my check-in, as this reservation was done with the rates of UK citizens not Egyptians; it would cost a UK citizen 650 EGP per night for standard room on all nclusive basis, Vs 1950 EGP per night for the same room if booked by an Egyptian ( WOW, locals pay almost three times the rates of foreigners, I thought it should be the opposite way arround!!). This was totally unacceptable, especially that I've succeeded reserving with the UK rates via my Egyptian Kayak account, and there was no outstanding rules clearly stating this. Finally, I've been told by Amoma's customer support aggents that this is an unexpectated and unacceptable behaviour from the hotel and they gave me a full refund for my stay, although my reservation was non-refundable.

Plussat: I had an amazzing time, it was only three nights, but great time, the staff were super helpful, nice, and great, the atmosphere is great, the beach, the service, and the breakfast was great and yummy, it's very excellent for honeymoon, or relaxation.

Miinukset: the only thing that the musical shows which were held inside the hotel, was ending in very early time, 11 pm, wish they extend the timing and make more shows

Plussat: My group consisting of five adults (3 rooms) all enjoyed this resort. The staff was always helpful, courteous and professional. The beach was wonderful --lots of sand, water to swim (beach or pool), beachfront property and chairs to lounge every day. The meals were well prepared and the numerous eating places offered lots of variety and good food for all meals and snacks.

Plussat: good staf,not recomanded if not all esclusive. 3 euro for one bottle of water.

Plussat: Dive,walk explore the restarants at the port ( Mina ) and the down town.

Miinukset: Crowded for breakfast.

Plussat: Everything. The hotel is generally very nice especially for families with young children.

Miinukset: No

Plussat: Better service than in other hotels. I felt they were making an effort and taking that extra step toward better service. Nice beach.

Miinukset: No

Plussat: The beach view is second to none

Miinukset: Nothing

Plussat: Everything

Miinukset: Breakfast only

Plussat: I liked the View

Miinukset: Most of the staff were not acting professionally. The housekeeping, for instance, had a very loud voice while cleaning the rooms. Most of the staff were doing things as if they were doing a favor for me. The overall hospitality was null.

Plussat: Excellent location and magnificent beach

Plussat: Food

Miinukset: Room was poor and the bathroom aminities was not sufficient

Plussat: The staff at Ocean View were extremely hospitable, nothing we requested was an issue, we were always greeted with a friendly smile which really made us feel welcome. The setting and architechture of the hotel is stunning. We had a wonderful time and

Plussat: Good

Miinukset: Good

Plussat: The only good thing is the pools The staff is friendly

Miinukset: Food is very bad no variety no taste the food looks so bad no one can eat their food The rooms not clean Room service zeroooo

Plussat: The pizza

Miinukset: One of the worst experiences I've had in my world travels. Initially thought it was a decent option for budget-conscious travelers, but after our 5-day stay, I would urge interested travelers to consider other options in the area.

Plussat: Clean rooms, comfy beds and helpful staff

Miinukset: I wouldn’t say it’s bad, but we didn’t feel so comfortable at the place. It is being marketed as for Families and Couples only but we got mislead by this, I went there with a group of friends, my female friends didn’t feel very well, the place is good for a typical conservative Egyptian family but as for the girls, they couldn’t move around the hotel without staff members and/or other male guests staring at them and their very average outfits, also the place is definitely not bikini-friendly or even for one piece swimsuits. This doesn’t make it a bad hotel but it just doesn’t fit us, obviously staff members are not used to seeing unveiled females around the hotel that much so any average looking girl will grab their attention to an extent of non-stop staring. We stayed only one night tho, we had to change our plan and cancel the rest of our booked nights in the hotel upon arrival. The staff was really helpful, we didn’t have any serious problems within our stay but, I’d recommend that you don’t go there if you are looking for a female-friendly place unless it’s your conservative veiled wife or sisters because otherwise it won’t be a very good experience.

Plussat: Room view aqua park and pools

Miinukset: Food was bad but over all good hotel only food and the stuff that serve food are rude except chef hamouda for salade was good

Plussat: Aqua park Cafe

Miinukset: Food it's good not the best .

Plussat: Staff very respectful, professional. Great for kids with water slides on pool Nice shows

Plussat: Staff is very friendly , all over it is a very good experience

Miinukset: Nothing

Plussat: the swimming pool with slides was great for the kids. also the food was so nice, especially the italian buffet.

Plussat: The hotel staff were very friendly and helpful. The lake view from the rooms were also great.

Plussat: Friendly staff helpful and clean.

Miinukset: Uncomfortable beds

Plussat: very quite place

Miinukset: None

Plussat: the location is great and the team is friendly

Plussat: All perfect

Miinukset: Rooms

Plussat: My second stay here. That was my birthday and they upgraded my room for bigger one :) Room 1209, main restaurant view, close to the lagoon beach, I am happy :) I had fresh fruits every day, birthday cake, I am very very happy :) Dear Hotel Management please arrange good bonus for the service who do cleaning we have to respect them so much, they do this hard work for more than 200%. That is why I am coming back, rooms are very well cleaned, smell good and they made me cute towel shapes and put flowers :) I also want to thank Reception, they are always ready to help and provide needed information, they do their job quickly , guests don't stay in line for ages. + Last time there were lot of annoying salesmen who bothered with boat trips or other stuff, this year I noticed absolutely different approach. I am glad that you improved their level of communication. They were very tactful. Good job :) Breakfast is perfect as always and full of variety of food for any taste. The only thing, what happened to fuel? it doesn't taste that good anymore. and humus seemed to be not very fresh and looked like porridge with lumps. Can you please do something with egyptian food so it will taste better? :)))) small american pancakes also lost their taste if to compare with year 2017. Beach is perfect, cleaned and.. where did camel Oscar go? from all lagoon beaches in Gouna, CLub house, La Playa, Sultan Bey and Rihana are my favorite. Good news, they now included Zeytona to their beach access and have boat taking guests there. Thank you guys, you are my favorite in Gouna now :)

Miinukset: Fuel, humus and small american pancakes (for breakfast) lost their taste and quality

Plussat: All was good

Miinukset: Directions in side the property

Plussat: Reception staff were extremely professional and helpful, friendly and knowledgeable. Welcome and farewell smiles made us really willing to return.

Miinukset: Food quality and variety, not a place to eat at all. Luckily El Gouna is full of restaurants to choose from, but the hotel food was totally useless and out of choice.

Plussat: The construction style

Miinukset: N/A

Miinukset: I didnt like the food quality...maybe its the all inclusive standards.

Plussat: Relax and have a pleasent stay,

Miinukset: Not enough service at the pool bar, one man was not able to service this bar by himself.

Plussat: Breakfast was very good although the 'Cooked' options were very limited. The staff, were excellent!

Miinukset: Housekeeping could be VERY late some days.

Plussat: Friendly staff and perfect location

Miinukset: Nothing

Plussat: I just left a little note on booking.com before arriving that we are a couple on our honeymoon and they surprised us with the most beautifully located room in the hotel bridged on top of the lagoon! The view from the room and the balcony is simply amazing ! Thanks to all the staff for their warm hospitality and their efforts to keep a home feeling in the hotel !

Plussat: The breakfast was great and so was the staff and things to do in the area

Miinukset: loved everything.

Plussat: Bed really comfy

Miinukset: Happy with everything

Plussat: This is an EXCEllent Hotel with very frindly staff..the location is amazing and the atmoshere is suberp

Plussat: It is cozy and its location downtown is a good location. No beach though.

Miinukset: A bit overpriced and service is not consistently welcoming.

Plussat: I like a lot. Friendship, smily and good service. Good relax and familiar atmosphere. Food also good and barbegue evening too. They give you a lot of information of all kind of "what´s goin on" and if you like to go to.My 2nd time in this hotell and not the last.

Plussat: El Gona is very nice place to go ands there are man y activates been arranged by El Gona village management every night which make your stay good

Miinukset: If you want any things from the house keeping you must to go an take it by your self

Plussat: The price

Miinukset: Far from the sea

Plussat: Super friendly staff. Amazing room view (lagoon view). Nice location and clean rooms.

Miinukset: It would be better to have more food varieties

Plussat: The location is amazing very near to the main spots.

Miinukset: It is an old place with poor facilities. The food is not that good.

Plussat: Good location and good serves

Miinukset: Flies & bugs in the air

Plussat: Room ONLY

Miinukset: Food compared to value

Plussat: Location was perfect as only 5 minutes walking to Downtown and few minutes from the beach. Very friendly staff, clean rooms and hotel.

Miinukset: N/A

Plussat: Very nice not very big hotel in beautiful El Gouna. We had a room with the view on lagoon this time. It was marvelous to sit at the balcony and to enjoy the early morning sarrounded by blossoming trees around hotel and looking at lagoon and palms and villas on the other side. Like in paradise :) Romantic 2 minuts trip to the beach at the island. A lot of kite-surfers during 2 first days due to strong wind. Other days - no wind, as a result - no kite surfers, but nice possibility to swim and relax:) The atmosphere is very warm at the hotel, hotel staff very nice and polite and helpful. It is the second time we choosed this hotel.

Plussat: Location

Plussat: Hotel has very good location, very close to city center, staying was very nice and pleasant. Good base for diving.

Plussat: Hotel staff is very friendly and helpful. It's beautiful, comfort one for quiet relax. Hotel is located at the down town, the oldest area of the city. You can rent a bysicle and make a trip across El Gouna. Trips by boat to the sea beach add some romance to your stay.

Miinukset: Music that was offered at the hotel suites it's atmosphere, but you can rarely listen to it.

Plussat: We found the staff very helpful. They all wanted to serve us and were polite considerate and cheerful.

Miinukset: The furniture in the bedroom was well worn and could do with renewal, but it did not detract from the enjoyment of our stay.

Plussat: Nice hotel, nothing bad to say about.

Miinukset:

Plussat:

Miinukset: The sanitary maintenance !

Plussat: nice hotel in a central location and front office stuff are friendly and trying to do their best to please the guest...special thanks to osama elashry asst f.o.mananger and mena george for their effort

Miinukset: rooms need a mirror

Plussat: The hotel is in an ideal location, the staff are excellent, the rooms are spacious and comfortable. It is well laid out in pretty gardens on the edge of the lagoon. Overall, this was perfect for a restful and enjoyable holiday with options to use local restaurants.

Miinukset: There was nothing that we did not like about the Hotel.

Plussat: I like its design and vegitation. Rooms are spaceous and comfortable but the 9 PM show is poor. At least better strong light on the stage could make a difference.

Miinukset:

Plussat: The staff is very helpful and the location is great. Also, open buffet for breakfast was good

Miinukset: Outside lights were off yesterday because of the rain.

Plussat: Wow. What a hotel

Miinukset: Nothing

Plussat: Location

Miinukset: Nothings

Plussat: location, basic but adequate for people who spend the day at the kitesurfing beach

Plussat: The location was perfect.

Miinukset: The towels did not smell nice, we asked for a room with a balcony but the staff was not helpful at all.

Plussat: great willingness of all the staff, good breakfast, close to every facility (restaurant, shopping center, pharmacy, wellness center inside the hotel, beach, kite center, ...)

Plussat: Excellent staff and I really mean it. Very affordable which allow you to spend money on other activities such as kite surfing, diving, snorkeling, eating out etc. Great location in the marina and close to the kitespots on Mangrove beach. As a guest here you also get access to pool and beach clubs nearby which was really great. All in all, I would recommend this hotel to people who plan to spend most of their time outside the hotel room doing different activities.

Miinukset: The rooms are small and the standard is what you could expect from a budget hotel. Very noisy AC and small showers.

Plussat: location is very good,value for money and breakfast was rich ..

Plussat: The location right on Abu Tig Marina is excellent. Bars and restaurants on the doorstep and a very nice part of El Gouna. Easy to go anywhere from there. When we arrived in the middle of the night we were given a smoking room which we didn't like because of the smell of smoke and a bit small but the following day the reception reallocated us another room and it was suitable. It's a budget hotel, so don't expect more than a simple clean room but for the price we paid I think it was good value for money. Staff very courteous and excellent location.

Miinukset:

Plussat: Amazing townhouse accommodation, each bedroom with its own en suite bathroom, beautifully modern with all expected facilities. Lovely architecture reminiscent of old Arabian buildings. Convenient shuttles to beach, marina and downtown. Heated pool made the stay enjoyable even in coldest month of winter

Miinukset: The food buffet was nothing to write home about. We opted to eat out at the marina and downtown instead to choose the best restaurants

Plussat: Amazing facilities nice breakfast

Miinukset: Housekeeping needs to use more detergents and air fresheners. Pillows were hard Shuttle frequency to the marina

Plussat: The pool area was great. Staff were friendly. No business center or printer available which was a little disappointing but everything else was great. IF you do add on the breakfast, it is delicious and great options!

Miinukset: Food was poor

Plussat: There is nothing to explore in the hotel abseloutly nothing Even their room service sleeps at 9 pm!

Miinukset: They dont have any outlets at the hotel The reception has one unqualified officer for all check ins Customer service zero knowledge And lied to us about preparing us a car to drive us to the marina we kept waiting forever then we caught them calling the company asking for a car and when we asked him why have u told us its on the way they claimed that the company dis t answer from the first place NOT RECOMMENDED AT ALL

Plussat: The location

Plussat: Staff in the restaurant were fantastic and breakfast was great.

Miinukset: Room was not clean, and very noisy due to traffic, machinery noise and a school group staying at the hotel. Shower was largely clogged and had bits in the corner. Sheets did not fit the bed and was a twin despite being advertised as a double. Lighting didn't work on insertion of card (required porter to remove from wall with a screwdriver which he already had with him). Reception staff were rude and unhelpful. Room also had a number of mosquitoes.

Plussat: Everything Location is great Staff r friendly

Miinukset: The beach is far and u have to carry towels all the way No towels at beach

Plussat: ali pasha is moderate hotel in Elgouna . Ideally located for all the activities to relax and have good walk along the sea side and shopping centers . All nice restaurents are close by.

Plussat: The location the food

Miinukset: Check out

Plussat: The breakfast was fine. The location was good.

Miinukset: Hotel should provide room service a bit longer.

Plussat: Gouna is amazing. best place in the world. everyone must go there. worm weather in chrsitmas.

Miinukset: nothing is bad everything was perfect

Plussat: Location, staff smile and cozy terrace

Miinukset: Pool was small and not clean

Plussat: Staff were very helpful Breakfast was excellent

Miinukset: Amenities in the room were poor Rooms need to be renovated

Plussat: Very close to the marina and all the restaurants

Plussat: But to be honest check is was good and food good.i general the hotel is ok

Miinukset: The Check out was the most unprofessional and the worst bad hospitality I ve seen ever. No one to Check you out. And than a guy coming to the parking running like if you stole something trying to stop you. Shall we wait for a sleeping reception guy...... But to be honest check guy in was good and food good. but the night shift receptionist and earl morning needs training. I guess

Plussat: Room was clean and restaurant staff pleasant

Miinukset: Unfortunately very disappointed with Mosaique; arrived fairly late after a day of travel disruption, tried to order room service as nowhere to eat on site, unsuccessful about five times as various staff members hung up on me. Had to go to reception and staff unapologetic and unhelpful. The room looks nice but mattress poor for the price and linen feels old and bobbly. Next morning, two staff members ignored my request for a lounger cushion despite my being the only guest around the pool area. The hotel is essentially open to the surrounding streets, including the pool area so I would be quite concerned about small children staying here as very short distance to marina walls and risk of intruders

Plussat: Friendly Staff and trying to help all the time.

Miinukset: Towel Holder for used towel (Towel Ring) to be installed near the tub will be good idea instead of placing the towel being used on the door handle.

Plussat: Location, pool

Miinukset: Room has old furniture, bathroom wasn’t clean, and the bed wasn’t comfortable at all

Plussat: Acceptable all around. Pool not heated. Nothing exceptional.

Miinukset: Way too expensive for quality of facility, service, and food. Everything about property was basic, while price was comparable to a good 4/5* hotel.

Plussat: Only The Room & we can say The Breakfast is good Not Wow but good

Miinukset: The pool isn’t fully heated like The pool in Sheraton Miramar & was Little Cold & when I back to The Stuff he told me its heated with 23 degree !!!!!! The housekeeping is only one in the Hotel !!!! & he is the same Guy in Mosaic Hotel !!!! That’s so Strange He was strange that when we demand from him something he forget to bring it for us !!!!!! I see the reception stuff needs more training to get more info about their hotel details

Plussat: Very good

Miinukset: No comment

Plussat: Great location with marina view

Miinukset: Where was sand on the bed and overpriced compared to inns prices

Plussat: the view was amazing and the location is perfect

Miinukset: nothing

Plussat: Been there before

Miinukset: Rooms are small

Plussat: costumers service was very good and staff were fantastic

Miinukset: food was alright but food varity was poor

Plussat: Every thing

Plussat: Beach was excellent, food was great , rooms were clean and cozy

Miinukset: Service was ok, I felt that some of the staff ignored us ( Egyptian) and were much friendlier to the foreigners, specially mr. Amgad Talat he needs to smile a little and be more professional

Plussat: Location is amazing for the hotel in general and specially for rooms with see front

Miinukset: Prices were overrated, they say due to high season while we didn’t feel it was that crowded

Plussat: Seafront room view is amazing

Miinukset: Food taste and variety is way below average including coffee and milk

Plussat: The food was very poor, and when i make reservations with booking it always shows the full amount but with this hotel it was a total decipt and the taxes were very high.

Miinukset: the food and the beverage diversity in all inclusive

Plussat: Location Balcony view Breakfast food

Miinukset: Dinner Bed sheet Mattresses

Plussat: I enjoyed the lovely breakfast and friendly staff, clean and fresh.

Miinukset: The given information at check in could be better, and the music in the pool area is playing all day and a was a bit loud

Plussat: Great food, wonderful staff, perfect location - the ideal hotel for youngsters and teenagers looking for action and fun, not for those looking for luxury and quiet.

Miinukset: The rooms could be cleaner.

Plussat: Staff/clean/Pool/dinner

Miinukset: Room was small/ Breakfast / view of our room and there was no option regarding the view

Plussat: The food was amazing, and the pool and the style of room as well as the location

Miinukset: One of the staff had a really bad attitude, but the majority were actually nice people

Plussat: The beach and the ground floor rooms was very nice.

Miinukset: The taxes added to the original price per room reached 25 % which is so much . The overcost for the taxes that is added beside the services charges caused any food eaten in the hotel to be so expensive...

Plussat: The place was amazing, and stuff was so friendly and helpful, location was perfect

Miinukset: The restaurant need more food varieties

Miinukset: They asked me for the money when I did the check in, sorry but I thought that I paied it online but they told me that booking . com doesnt take the money it only make RESERVATION.i was confused coz when I travel to spain with booking .com you collected the moeny throught the net. thanks for everything. engy hawash

Plussat: Good design and good rate

Miinukset: the shauttle bus I think its need to increase

Miinukset: No

Plussat: Hotelli on todella siisti ja viihtyisä. Lähellä kaikkea! Henkilökunta on aivan mahtava. Itse yövyin hotellissa jo toista kertaa ja vastaanotto oli ihana!

Plussat: the kindness of the staff and the good restaurant

Plussat: the view of lake from the room

Miinukset: internet access not cheap

Plussat: The staff was friendly, the breakfast was pretty good.

Miinukset: not directly by the beach

Plussat: the beach was so amazing and the hotel so quite i think its a good choice for who want to go to al gouna .. and the stiff was respectable ..really its a good choice

Miinukset: the reception staff was sooo rude