The Villa

The view, the breakfast and dinner when the restaurant was open. Swimming pool was nice. Caroline was so lovely.

I paid £600 for 4 days. Not happy at all. The location, so out of the way of Rio, no shops around at all. Nothing. It was not stated on booking. Yes there was a fridge with some water, beer etc but no prices stated. We thought complimentary. No. When we arrived we were offered no drink, water or anything. After a long trip. To welcome us. The French receptionist was very unhelpful, dismissive quite rude and gave us no information about anything, buses, Uber’s or how to get around. We found this out from another guest. Basically 10-15 minutes on the bus to get anywhere near. Or Uber, but WiFi wasn’t good. Thankfully my friend talks Portuguese. The room was nothing like the photos, it was dirty, the sheets smelt awful, the hot tub was rusty and so were there mirrors. There was no where to put clothes. The hot water didn’t work well for 4 days and we kept asking how to fix it. The air conditioning was awful, it faced to the bath, not to the room and was leaking badly for 3 days. There were a few toiletries but so small and you didn’t know what they were. The room was made up 2 days out of 4 and they only made the bed. We didn’t get fresh towels, they were still wet from the previous day. When I’m complained the first time about air conditioning, room etc, the French receptionist was so rude to me. Basically dismissed me. The whole place needs upgraded and refreshed. It could be as wonderful as the photos show. Not worth the money. I realise it was over NY but even then, I expected more and to be treated as a valued guest, not a burden.