Riva del Garda hotellit lähellä Bastion

Plussat: The hotel, itself, is beautiful, and the location couldn’t be any more perfect. The restaurants and wait staff were also wonderful.

Miinukset: This review is not about the hotel’s amenities, location or accommodations. They’re all top notch as you would expect in a hotel of this supposed caliber. The building is beautiful, the restaurants have amazing food. What makes a hotel truly 5 star though, is not the building, furniture, location, fixtures or food. . . it’s their people and how they treat you, how hospitable they are and how they make you feel when you’re there staying with them. And based on that sentiment being a defining factor of the HOSPITALITY Industry, this hotel doesn’t deserve it’s 5 stars nor the steep price one has to pay to not get that type of treatment. While at dinner on the first night, while nothing was actually stolen, my belongings were completely disturbed (i.e., clothing in closet moved, backpack rummaged through, jewelry hanging out of their boxes, purse removed and thrown on a hat in a separate bag), as if someone was clearly searching for something, perhaps cash or personal information; our passports and wallets were in the backpack. We had received turn-down service while we were at the restaurant downstairs, so we knew for fact that someone had entered the room. Shaken and upset, we reported the incident immediately, but the only person available to take our report at 11:00 at night was the porter. He assured us that management would address the issue with us the next morning. Disappointingly, no one approached us the next day, and we had to reach out again about the incident, subsequently being told that management wouldn’t be available until later that afternoon or evening. Unable to sleep the night prior because of what happened, and unable to enjoy our first full day in Lake Garda, we felt confined to our room, also concerned someone might try to do the same thing again. When we finally met with management, they informed us that the chambermaid was the only individual who entered electronically with the key card (besides my husband and I).

Plussat: Boutique design with solid five star resort style facilities and service. Service level is high year after year and will not disappoint. Consistency is hardest to achieve but is present here. If you are going to Riva, book without any doubts...

Miinukset: Outdoor pool area is nicer with plants this year, new posh furniture is however in order as well as a bit snappier F&B service.

Plussat: Divine divine divine! Like stepping into an Italian film. Style, glamour and warm reception.

Miinukset: Our bed was broken as there was a missing leg but we managed to sleep on it the first night without noticing. When we reported it, it was quickly fixed by maintenance. Also, we called for an ironing board to iron but that kept collapsing and was a bit broken.

Plussat: Everything was nice!

Plussat: Superb building mixing old and contemporary style, as well as the surrounding park. We had the Junior Suite Executive which is on the top floor with superb view on the lake and the mountains. The room was very beautiful in a contemporary design but however not very practical - see under :O( . Restaurants were very good as well as the breakfast. Well secured area with gates that could be opened with your room badge.

Miinukset: Unpractical room despite the very nice design: lighting overall very complicated, bathroom unpractical and too small shower, unpractical bathroom sink, no coffee in the room, air conditioning blowing cold air behind the curtains instead of in the room, too small bedside tables, impossible to close the bedside lamp except by pulling the plug, etc... No coffee in the room. No garage for the car. Since we had a junior suite we could park the car next to the reception but outside. Other guests had to walk +-100 meters with their luggage.

Plussat: Great spot! A few walking minutes to downtown. Great staff! Excellent rooms

Plussat: Excellent service, very comfortable room, delicious breakfast, exquisite degustazione menu at Il Re della Busa, perfect location for exploring Riva del Garda.

Miinukset: Pool area is good but could be better for hotel of this level and quality.

Plussat: Very calm and lovely venue

Miinukset: Nothing

Plussat: -Convenient location and a short scenic walk into town

Miinukset: -Dull room decor -Bathroom design is not so functional and shower was faulty -Inefficient check-in staff and overall did not feel like this was a 5 star hotel in terms of service

Plussat: Everything!

Miinukset: Nothing!

Plussat: Great location, nice pool and garden, great mattress.

Miinukset: ?

Plussat: The free bicycles were really nice.

Miinukset: The bed was really bad. It probably cost less than what I paid for one night in the suite! It's not only that it was too hard and the pillows were too soft, but it had bumps that felt bad and when my wife shifted, I could feel my mattress whole mattress wobbling. I get that the bed in normal rooms can be below average, but the suite bed should absolutely be upgraded.

Plussat: Everything

Miinukset: Nothing

Plussat: Loistava Hotelli kaikin puolin omaa rauhaa rakastaville=)

Plussat: Location is perfect, close to lake, supermarket, restaurants & shops. And the best Gelateria ever (Flora)! Breakfast is brilliant- wide selection of foods (hot & cold). Front desk staff, cleaners and the ladies at breakfast were lovely. Comfortable beds, good space (we were in a standard suite). The hotel surroundings are lovely with the trees and lawn. Garage parking is very convenient.

Miinukset: As we have small kids (8 months & 3 years) we felt a little sorry for our neighbours when our young ones had a ‘moment’ as I’m not sure the rooms are as soundproof as listed. We felt rather ‘not worthy’ and uncomfortable by a particular staff member from the breakfast room who continually looked at us disapprovingly and tutted when our baby would drop her spoon on the floor or our 3year old wanted to go look at the pond- I think he may have an opinion that children are to be seen but not heard. We would have preferred the pool to be ‘walk in’ accessible, which I thought it was as it stated ‘shallow end’ in the description (my mistake).

Plussat: Lovely hotel with excellent breakfast. Beautiful garden and pool. Stayed in superior room. Wonderful buffet and singer organised by hotel on Thursday s. Nice area to stay. 10 out of 10 for overall experience.

Plussat: Location was a short walk from the lake and only a ten minute walk into the main town. Good size swimming pool and great spa facilities. Decent selection at breakfast. Free bike hire and close to off road cycle route. Spacious room with modern bathroom. Rain shower was fantastic. Great views of the mountains and pool area from our balcony at the back of the hotel. Would recommend choosing a room facing the pool. Music night - opera singer then DJ. Fun dancing on the patio with other hotel guests.

Miinukset: Rooms aren’t sound proofed so could hear next doors bathroom and occasionally chairs being moved in an upstairs room. Not really an issue for us but could be if a sensitive sleeper.

Plussat: Excelent stuff...always kind and helpful. Good breakfast with plenty of variation even for longer stay. Nice garden creates discrete atmosphere in city crowded with tourists. Overal very nice hotel.

Miinukset: No big deal...handrail in bathroom was i bit losed, unusual electricity control in room.

Plussat: We loved the beautiful gardens, an oasis, perfect for relaxing and swimming in the lovely pool. Both bath robes & towels are provided in the room (even in our standard rooms) which we appreciated, especially for an early morning dip. The public areas are stylish and comfortable. The breakfast is extensive, enjoyed overlooking the gardens with the mountains as a backdrop. A great hotel in the modern end of Riva, but a lovely lakeside walk to the old centre. I wouldn't hesitate to recommend the Parc Hotel Flora.

Plussat: Breakfast is great, excellent choice and view to the garden. Parking garage is a bonus, safe and shadow. Rooms and cleanliness are great, service every day is top.

Miinukset: Wifi connection many times fails, even though there seems to be a router in the room.

Plussat: We stayed in the deluxe suite, and it was very comfortable. Spacious, large balcony, wonderful chromotherapy shower, nice toiletries. They have free garage parking under the hotel. You get a (lovely)mountain view from the balcony and some water (there are two hotels blocking the bulk of the water view). A good location if your main interest is the beach as it only takes a few minutes to get to using the hotel’s private path. The same path also leads to the old town on one side and the next town (1hr walk) on the other (hotel provides free bike use). If you are not a beach person, and your interest is cafes, shopping, restaurants, exploring laneways, people watching etc., then it is a 15 to 20 min walk to get to the old town (which is very beautiful). We used Trento as our base for the north of italy, but in hindsight would have used Riva del garda.

Miinukset: Having to boil your own egg for breakfast (but that appears to be the norm for hotels in the North).

Plussat: Hotelli oli kaiken kaikkiaan loistava! Huone ja näköala vuorille ja puutarhaan oli upea, sänky ja tyyny mukavat. Aamiainen oli runsas ja spa-osastossa oli mukava rentoutua. Ranta parinsadan metrin päässä ja Rivan keskusta 15 minuutin kävelymatkan päässä. Henkilökunta auttoi mielellään esim. bussi- ja juna-aikataulujen selvittelyssä.

Plussat: Best ever on Riva Garda. Near to the lake best location. Very nice and clean rooms, super breakfast and all other food options, nice inner pool outside and spa inside, very resonable spa prices. If weather goes wrong you always welcome in spa pool and baths.

Miinukset: I cant find a thing, maybe would like more spaces in car parking but still we got it just didn’t move the car over all vacation :) because it was full...

Plussat: The free breakfast, the spa include and the bed super comfy

Miinukset: Nothing, everything was perfect!

Plussat: The property is in the centre of Riva del Garda, set in a period building with modern extension. We really enjoyed the friendly and helpful service, particularly at breakfast. The breakfast was brilliant, plenty of variety and the standard is brilliant.

Miinukset: The room and bathroom facilities could be improved. I felt there was a need for a kettle and iron in the room and a better hair dryer in the bathroom.

Plussat: Very clean and comfortable room (attic) with plenty of space and large bathroom. Very nice spa facilities with indoor/outdoor pool including waiter service for drinks. Very close to the old town centre for plenty of restaurants and bars. Staff friendly and very comprehensive breakfast with it's own omelette chef.

Miinukset: Not that much parking, were sent to a free car park a short walk away which was not a problem but not secure. There are a few odd rules for the spa including not wearing swimming attire in the sauna and only cover with a towel - some men didn't even use the towel

Plussat: Lovely modern and very spacious suite in an excellent location. Breakfast was delicious and communal areas such as the pool were great.

Plussat: Excellent location with beautiful garden and pool. Al fresco breakfast was lovely

Plussat: New and clean room

Plussat: The staff were lovely, particularly at breakfast. Very attentive. The pool is great, although pool service was lacking, it was never busy. Location was absolutely perfect. A great place to explore from.

Miinukset: Enjoyed our room, although the shower was temperamental temperature-wise and no view as window was very high. Very loud mini-fridge.

Plussat: Super ambience throughout,fresh omelette at breakfast and staff very helpful

Miinukset: Drinks expensive

Plussat: Lovely hotel in a good location, good selection of foods for breakfast, staff very professional, would definitely stay again.

Plussat: Tyylikäs hotelli, siisti huone ja hyvä aamiainen.

Plussat: Hyvä aamiainen / hyvä sijainti / siisti huone ja hotelli.

Miinukset: Ei moitittavaa .

Plussat: Location (10min from the lake), breakfast, swimming pool, garden, spacious rooms

Miinukset: Nothing to mebtion

Plussat: The personnel very good, a beautiful large garden with outdoor pool, nice bars and excellent breakfast.

Miinukset: Astoria Park sets out a high profile and would probably not receive these comments had they been more accurate in pricing towards delivery. With effective profile I was missing ability to cook water for tea/coffee in the room, larger TV,, ability to plug electric gear on both sides of the bed (or optionally USB charging), free water and soft drinks (they could just add another non noticeable 10€ on the price and offer this for "free"), size of room vs price and the same for the bathroom.

Plussat: Really helpful staff. Good location to town & lakeside Comfortable rooms. Very clean. Lovely outdoor pool. Very good selection at breakfast.

Plussat: Staff! Breakfast: Italian style, International style, juices in all forms, only missing maybe better bacon and Omeletts (still one of the best I have experienced in Italy). Cleaness overall. Bed was top 3 worldwide.

Miinukset: Pool closed too early for us, we came late. Location could be better, no Lake view, but that we knew in advance and is not a minus in score.

Plussat: Everything was great, friendly and helpful staff, beautiful park, clean and quiet room.

Miinukset: Excellent food however more gluten free options for bread would be nice.

Plussat: Rooms well equipped and very comfortable All staff polite, engaging and professional Very clean

Miinukset: Small car park

Plussat: The pool area and grounds were especially lovely, well kept and never over crowded. The hotel was spotlesy clean with a very classy, high quality feel. Robes and slippers plus smellies were provided in the bathroom. The rooms were cleaned daily and clean towels/bedding provided as often as needed. Breakfast was exceptional, an amaising spread and again never felt too busy. The staff were all very attentive and friendly. The poolside cafe/bar was really good, but perhaps a little expensive compared to restaurants outside of the hotel. The location was fab for us, a 10 to 15 minute pleasant walk into the old town of Riva which we really enjoyed every evening. It meant the hotel felt more spacious and tranquil and we had time to digest our lovely dinner before bed. Dogs were welcome in the hotel which we thought was fab but for those who aren't dog lovers it wouldn't affect your experience as the hotel is so spacious and quiet. Rooms are increadibly sound proofed, we never heard anyone at all! It was quite strange, not even the sound of doors shutting or people walking past our room, very impressive! We had a room on the 4th floor overlooking the front of the hotel, car park and road but it was fine, no complaints and as there are mountains surrounding the hotel it had some nice views. Had an amaising back, neck and shoulder massage in the spa. Didn't catch the guys name but he was very good.

Miinukset: We loved this hotel and would stay here again. There were only a couple of small matters which would make it 10 out of 10. There were no tea/coffee making facilities in the room. The air conditioning could not be controlled from the room and although we asked at reception a few times for the temperature to be lowered in our room it was still a bit too warm for us to sleep comfortably. Dont get me wrong the air con did work and our room was not hot but we do like our bedroom to be very cool to sleep. The bathroom had great facilities and was very clean but the shower was not the best in terms of it was fixed over a bath. The bath was quite narrow and had a small fixed glass screen, this meant water splashed over onto the floor. We went and used the hotel spa which was really great, but we felt it should be free for hotel guests. On a personal level we were slightly uncomfortable that the steam room and sauna did not incist on swimming costumes. Naked strangers in close proximity was a bit awkward which meant we didn't use the full facilities as we had hoped. I am sure others would find that a positive not a negative!

Plussat: Huippu hyvä ja monipuolinen aamupala, kiva ulkoallas ympäristöineen.

Miinukset: Lisärakennuksessa ei ollut parveketta.

Plussat: Comfortable inter-connecting rooms ideal for family. Lovely pool area & garden. Great breakfast. Friendly staff. Free parking across the road (separate to hotel).

Plussat: Aamiainen oli tosi kattava, shamppanjasta mansikoihin, itse pursitettavaan appelsiini mehuun ja itse tehtäviin smootheihin.

Plussat: Hotel was bright, spotlessly clean, spacious and facilities and location were excellent. Staff were courteous, efficient, hardworking and always willing to help. Breakfast was second to none! I have never stayed anywhere that offer such a selection of food to suit all nationalities and tastes. Food was plentiful and fresh and the breakfast service ran very smoothly and efficiently and not at all rushed.

Plussat: It is a generally nice hotel, with good breakfast, nice SPA area and great outdoord swimming pool

Miinukset: Wifi was so poor that we chose not to use it Parking was a bit chaotic

Plussat: Wonderful location and Aura-have stayed here numerous times, Unique. Kind and sympathetic staff, Lovely breakfast.

Miinukset: Not much- if at all.

Plussat: Beautiful hotel in its own grounds just a short walk from the old town. The facilities were first class.

Miinukset: Absolutely ridiculously small shower in an otherwise delightful room. We were upgraded, free of charge but would have expected better facilities. Whilst the hotel is beautiful there was no atmosphere, especially in the evenings. They have their own restaurant which is upmarket but served up a t bone maintaining it was sirloin. It was the worst steak I have ever had. They replaced it with another which was also awful.

Plussat: Really nice and charming hotel located close to the old town. Great pool. Very good rooms and excellent breakfast and restaurant. Service is great. Highly recommended!

Plussat: Super cozy, friendly, the hostess so nice, restaurant five ⭐️

Miinukset: Nothing.

Plussat: Great view from our bedroom window and very handy to the old town and the lakeside

Plussat: excellent pool, bar and one of the best restaurants in Riva; the place is still managed by the owners, now two generation active all day in the premises, that warranty that you're at home

Miinukset: nothing, we'll keep returning, year after year.....

Plussat: Staff are amazing and attentive to every details. The place is thoughtfully finished and with very good solutions for functionality.

Miinukset: No complaints

Plussat: Everything was perfect!

Plussat: Palvelu, sijainti, henkilökunta kaikki mahtavaa

Miinukset: Meillä oli superior huone järvinäkymin, ehkä vähän yli mainostettu

Plussat: Yövyimme järvinäköalasviitissä, josta oli upeat näkymät Gardajärvelle. Parveke oli iso ja siellä oli mm. aurinkotuolit. Hotellin aamupala oli todella hyvä, etenkin erilaiset kakut ja leivonnaiset. Hotellin allasalue näytti viihtyisältä, mutta emme päässeet sitä testaamaan huonon sään vuoksi. Hotellilta oli lyhyt kävelymatka Rivan vanhan kaupungin alueelle ja järven rantaan.

Plussat: Sijainti ja viihtyisä ilmapiiri. Laadukas ja hyvä palvelu sekä hyvä ruoka! Hyvä fiilis, menisin uudestaan

Miinukset: läheinen tie vähän häiritsi altaalle, huonot näkymät huoneesta

Plussat: Hyvä uima-allasalue