Guestlovers

At night we could not sleep at all, because everytime someone in the building opened the water, we heard the boiler turning on and off! Next morning I tried to call the staff, but until 2pm no one answered!(the other 2,H24 booking assistance and the emergency number went to voicemail) After 2pm, I recieved an sms, that i should contact with him on whatsup. Guiseppe, the “staff”, told me that he has bday, and he is payed only for 4 hours, and its sunday, so he can not help me. He suggest to buy earplugs! This was the only thing he could manage after half an hour of conversation on whatsup chat...I know this is only a guestroom not a hotel, but still they working with guest, 7/24! And if something is not working, missing, broken...etc. they must be there and help to their clients! THANX FOR NOTHING GUEST”LOVERS”!

Great location.

Quite a lot. Noisy entrance door to corridor with other rooms. Thin walls. Noisy guests next door talking on loudspeaker to friend in US for a full hour at 7am. Heard every word. She may as well have been sitting on our bed. Kettle in room. No cups, no tea, no coffee, no milk, no spoons, but a large collection of sugar sachets. One toilet roll for four day stay. Asked for payment (numbers given) in front of partner (it was a 50th surprise) and in front of other guests. I had pre paid. Mentioned stay was a 50th present. No nice touches. Bit disappointing. Oh and hot water ran out WITHIN one shower. Room clean but basic. Could do better.