Mascagni Luxury Dependance

It’s our favorite place to stay in Rome. Service quality is extremely high and the excellent cappuccino in the morning gives you the boost you need to stay exploring the city. Rooms in the new addition are beautiful, especially the bathroom. Our daughter stayed in a nearby hotel, paid much more and was disappointed.

Can’t think of anything.

Excellent breakfast and comfortable room. Rooms are split between two buildings but no issues. Good location to walk to main areas

The room/bathroom were large and comfortable for the price paid in Rome (granted, it was January off-season). The hotel is less than 10 minutes walking from the train station, and is also convenient for accessing many sites by the nearby metro. The breakfast staff were very friendly.

1 staff member was undergoing training with actual clients, which seems weird for a 4 star in a major city. Another staff member was on his personal cell phone while with clients and claimed it was a personal emergency not knowing we live in Italy and fully understand/speak Italian...and he was lying. Another staff member yelled at us because we tried to push an automatic door, which was literally installed that same day so we didn't know it was operational yet. Our room was in a separate building a few meters down the sidewalk from the reception/breakfast bldg, and it requires reception to buzz you inside.