Emerald Spa Motor Inn

The cleaners, they do an incredible job, the room was immaculate.

I had such a great day until I walked into this place. Felt like I walked into the middle of a disagreement at reception. The atmosphere set by the male was so negative. He was so rude and the female was trying hard to to do the right thing. His customer service is poor. He preferred to be head down looking at his computer rather than serve his paying customer. The room was immaculate, wide parking spaces, aircon, great selection of beverages, comfy beds....real shame the service was poor. On checkout, i handed in the key, same 2 staff on counter from night before. Both had heads down looking at computers, both said thankyou but never looked up at me. Ive been staying in rotorua nearly every week for 1 year due to cancer treatment. I stay at different motels and this is the worst service ive received at reception, its a shame as the motel is terrific. Wont stay here again.⁰