Rotorua hotellia

Plussat: Great location, very friendly staff , great value for money

Plussat: The main negative I give this place was the fact that they don’t clean your room properly you could smell dust in the air there were pubic hairs in the bathroom and hair in the bath My favourite part was the receptionist and the gentleman who served us breakfast a class quality service

Miinukset: Dirty rooms

Plussat: Beds very comfy. Jacuzzi bath! Location

Miinukset: N/a

Miinukset: Just needs a bit of maintenance in the bathroom Loose taps and shower fitting

Plussat: Avulias henkilökunta ja hyvä aamiainen!

Miinukset: Vierellä kulkeva tie oli vähän meluisa.

Plussat: Staff were very helpful and friendly

Plussat: Very comfy beds. Spacious bathroom. Nice decoration. Friendly staff who is always willing to help

Miinukset: Limited WIFI

Plussat: The bike storage was secure and very well done. The room was comfortable and just what was needed. The staff were really friendly, all in all a great option and I'll be back.

Miinukset: Nothing, it was all as I'd hoped or better

Plussat: everything about the place

Plussat: The location is supurb also the cleanliness and the staff were so friendly. I will definately be back

Miinukset: Loved everything about it.

Plussat: Iso huone ja poreamme. Sijainti hyvä.

Miinukset: Huono äänieristys.

Plussat: Sijainti, siisteys, henkilökunnan ystävällisyys.

Miinukset: Room was exceptionally small.

Miinukset: You need to provide dental kit and dryer.

Plussat: Very comfortable room, helpful staff, perfect location for us nearby to some great tourist spots. When we asked to extend our stay by two nights it was organised for us immediately and to stay in the same room.

Miinukset: It was a shame that we were only told on the third morning that there was a $16 breakfast special option which we weren't aware of before. Also the bathroom floor is freezing cold at night despite the heating in the room - bit of a shock for bare feet!

Plussat: Central location Always friendly staff

Plussat: Restaurant and bar under one roof

Miinukset: Probably the room a bit tight and fridge a bit too low. Great location

Plussat: The hot pool and it's in the city centre.

Miinukset: Happy Hour in the Bar should make you happy! In this hotel the Happy Hour is just used to attract more business. But there is no difference in price. At the same moment you hear all guest talk about this happy hour... "Due to law we cannot..." was the reply of the kind manager. My advise, stop it and try to massage the brains of the guests in another way...that meets expectations

Plussat: From a personal perspective id stay, staff friendly, has resturant and bar and character as well as located very centrally .... But only in the above rooms. While in bottom rooms could hear loudly people walking above me

Miinukset: Context: I was on business, i carry thousands $ worth of stock on board. I need off street parking to minimise possible break in. The hotel only has a tiny area out back so difficult to manuevour and only few off street parks available. I asked staff i did really need an allocated park they said " meh, first in first served" Also im tired at end of each day so i look forward to watching as many sky channels offered, 3 or 4 that you have allocated to the bottom room/s is not acceptable compared to your lower end competition. On these two points i wont be back when i come into area every six weeks. Attention to detail, as you are pushing Boutique : Rubbish bin not emptied from last occupant, bathroom air vent needs cleaning asap as huge chunks of dust accumulated bit yuck. Bathroom basin plug leaks water, i had to keep tap going to keep water level so could finish shaving. Shower head black either needs cleaning with CLR or replaced.

Plussat: Very cool place, old fashion and sparkling clean

Miinukset: The cleaners would just open the door and walk in if there was no sign to not disturb and neither requesting cleaning.

Plussat: This hotel was better than I expected. The staff are friendly and go out of their way to make you feel welcome. We didn't get to stay in the Victorian building but our room was still great with many extras to make the stay comfortable....the beds were the best I think I have experienced in any hotel!

Miinukset: It was all very good.

Plussat: Everything

Miinukset: Nothing.

Plussat: The hotel was clean and of historical nature. Some interior decoration revived to high standard but accommodation rather weary and some of the rooms too small. A decent upgrade throughout would be advantageous.

Miinukset: Sitting by the big log fire in the open lounge area with large comfy seating was a highlight.

Plussat: Clean and tidy fresh linen every day.

Miinukset: Heater didn’t work and for the price I paid I’d expect it to work.

Plussat: Clean spacious room with all amenities, good restaurant, great location.

Plussat: Clean and tidy. Close to amenities. Friendly staff

Miinukset: None

Plussat: Facility is modern and quite new. Location is good, close to spa.

Miinukset: Breakfast recipient was hardly be able to handle busy situation. Disregarded greetings and looked unhappy.

Plussat: We were over charged for breakfast, but this was easily rectified without an issue.

Miinukset: I would have preferred an indoorr pool and spa :-)

Plussat: Loved the pillows ! The beds were superb ! We had a fantastic meal in the restaurant- really top chef stuff. Great value for money.

Miinukset: Things a little bit run down and not as clean as I would have liked.Also some herbal teas besides Green tea would be good in the room !

Plussat: It was easy to find, easy to park. Nothing too fussy, just straight-forward efficient service.

Miinukset: The view from my room was pretty rubbish given the fantastic location. Directions to room were a bit tricky.

Plussat: Location is amazing

Miinukset: Bed was pretty uncomfortable

Plussat: Really enjoyed our stay. Room was a little hot but that was our fault with the A/C. Would stay again.

Miinukset: Room was a little hot but that was our fault with the A/C

Plussat: Affordable Great location

Miinukset: Bed was uncomfortable A/C had limited cooling

Plussat: Vilhad was an exceptional night Porter. For some reason, my sheets were dirty. I called up at 9:30 pm expecting an attitude. Instead he came up, assured me this was not their standard (everything else was immaculate), and must be due the laundrer. I believe this especially because when he got fresh sheets right off the rack some of them were similar. He was extremely personable, charming and taught me how to set sheets "hotel style.". He really went above and beyond, including assuring me that this problem with the company they sent the sheets out to would be taken care of immediately. Besides this gorgeous view, comfy beds, beautiful rooms.

Plussat: Breakfast bar was excellent The staff was wonderful and helpful service area .

Plussat: Friendly staff and very comfortable bed

Plussat: Perfect location. Friendly service

Miinukset: No enough variation in breakfast options.

Miinukset: Food prices are very steep and drinks

Plussat: Great hotel, amazing breakfast options. The room was perfect and comfortable and the staff were amazing. They gave my daughter a plush kiwi toy and left a massive slice of chocolate cake with a birthday message in our room alongside some pretty towel swans for her 10th birthday. Above and beyond. Very impressed.

Plussat: Love the central location and very close to lot so Eateries which was fantastic. Room was comfortable and as expected.

Plussat: Good location within the town centre and tourist destination

Miinukset: Dirty room,has papers,dust and feather underneath the bed

Miinukset: Very very out dated. Shower over bath and shower curtain ripped

Plussat: All went well, nice place to stay!

Plussat: The bed was very comfortable. We enjoyed our drinks around the fire. Lovely atmosphere

Miinukset: No complaints

Plussat: Good buffet breakfast, very busy when we were there, more staff would help

Miinukset: room is a bit dated, a refresh would bring it up to date