Rotorua hotellia

Plussat: It fit my budget and it was exactly what I expected from a holiday inn - nothing more, nothing less. Wasn’t looking for fancy here; I wanted good and clean and a convenient location. Mission accomplished! Also, the staff was friendly and helpful.

Miinukset: Tiny bathroom - but it was clean! Bed was really soft.

Plussat: The room was comfortable and had all facilities expected.

Miinukset: Liked everything except the lack of regular black tea (eg. Dilmah) - too many flavoured teas were available. Also, the prices of room service Breakfasts were astronomical.

Plussat: The entertainment for the family.

Miinukset: lack of tea/coffee/hot chocolate in room

Plussat: We stayed with our two small children and our room was extremely well set-up for us when we arrived with a cot and a single bed. Our two year old boy was unfortunately sick the night that we stayed and all his bedding needed to be changed and was in a bit of a state. The staff dealt with it professionally and calmly and made us feel at ease, it was a real treat to be looked after in this way.

Miinukset: No, all good

Miinukset: All Great

Plussat: Enjoyed it very much, only stayed one night and no complaints.

Plussat: The room was nice, clean, very nice facilities, just next to Te Puia and the Maori village - great location.

Miinukset: The location was however also a disadvantage of the hotel. As the Te Puia sulfur mud pools were very close the air was very smelly and sometimes even very hard to breath.

Plussat: Very peaceful surroundings.

Miinukset: The room service wasn't good in the fact we had to check back after 2 hours. We were told they had missed the order. It was then delivered some 20 mins later. We were advised the Hotel was busy - maybe more staff were needed.

Plussat: Clean and Quiet and relaxing spa and pools, helpful happy staff, good service and good food .Location great for our family Reunion and local sites.Easy to find very handy, Go to the clouds of steam against the hills!

Miinukset:

Plussat: Friendly and professional staff, check in and out procedures were very efficient. Staff willing to meet our needs, room was very comfortable.

Miinukset: We did find it a little noisy both late at night and again early in the morning. Our room was in the older wing of the hotel - over the function centre. We have stayed in the newer wing on a previous occassion and it was a lot quieter.

Plussat: This clean, bright, new, comfortable hotel was very conveniently located for Te Puia and Waiotapu, which were my activities of choice. I'd recommend to anyone going to Rotorua for the Maori cultural experience and geothermal points of interest.

Miinukset: Like most NZ hotels, the Heritage Rotorua charged for wireless Internet in the rooms. The international hospitality industry needs to understand that this is a service most travellers now expect nice hotels to include at no additional cost, just like a hairdryer or bathrobe.

Plussat: Large room, small private balcony. Staff was welcoming.

Miinukset: Very outdated hotel room that has needed a renovation for a couple of decades. The elevator had a funky smell to it and the room had no air conditioning, just a ceiling fan, opening the window doesn't help much especially with the Rotorua aroma outside. The bathroom door showed signs of flooding damage. The pool was out of service during our visit and the breakfast was medicore at best.

Plussat: Good value for money

Miinukset: The room was too hot, the wall mounted heater was not adjustable

Plussat: The rooms are very large in size and very comfortable and the hotel is in a good central location. the gym and pool are a great bonus.

Miinukset: Nothing

Plussat: i wasnt too impressed with this facility. it was very tired looking and i didnt find the staff too friendly..although i didnt find people in rotorua too friendly either considering its a tourist town...room wasnt ready at 2.. we got sent up to a room that wasnt serviced and had to be relocated to another...

Miinukset: please read the above.

Plussat: Liked the dedicated rooms with smoking balconies. Friendly staff.

Miinukset: The hotel is a bit "tired". Some carpet in the lobby has stretched.

Miinukset: No appropriate table for use of computer. No good lighting to work in the room. Poor access to television options. No kitchen knifes or forks.

Plussat: only stayed 1 night but liked the security camera in the car park and the spa available in the room and the recliner chair

Miinukset: i was not greeted on arrival when i spoke to reception and made arrangements and found this rather poor as a greeting would have been polite and given a friendly atmosphere to our holiday .how ever on paying the bill i was given good customer service.

Plussat:

Miinukset: terrible room service – it wasn't serviced by 3.00pm and they took away our towels without replacing them.

Plussat: Loved the gym and the pool

Miinukset: had to ring and ask for toilet paper. The bathroom / toilets felt dirty

Plussat: Nice and spacious....

Miinukset:

Plussat: Good location, large spa bath in this room type, breakfast fresh and varied, spacious room

Miinukset: air conditioning difficult to use, room was very hot, no wine glasses despite mini bar, internet prices exorbitant

Miinukset: Room was exceptionally small.

Plussat: Great location. Excellant staff.

Miinukset: Parking is a problem. No AC. Bed very soft.

Plussat: Staff were friendly and very helpful Made my arriving late much less stressful.

Plussat: This hotel was better than I expected. The staff are friendly and go out of their way to make you feel welcome. We didn't get to stay in the Victorian building but our room was still great with many extras to make the stay comfortable....the beds were the best I think I have experienced in any hotel!

Miinukset: It was all very good.

Plussat: The situation and the building

Plussat: The old world charm and ambience and the professsionalism of the staff

Miinukset: The room was a bit small

Plussat: The hotel character and fine dining (which was not expensive neither).

Miinukset: The pool area needs some maintenance.

Plussat: Convenience to town & restaurants; free parking; spacious suite

Miinukset: Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).

Plussat: Loved the contemporary feeling in a very old hotel.

Miinukset: Would be nice to have had bathrobes and full house wifi.

Plussat: Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home.

Miinukset: Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.

Plussat: This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.

Miinukset:

Plussat: Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there.

Miinukset: Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.

Plussat: The old unique/antique set-up.

Miinukset: The rooms having an outside corridor, not too nice on cold rainy days

Plussat: good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.

Miinukset:

Plussat: My bed was super comfortable and the showering and toilet facilities were great, no waiting time, clean. I stayed in a dorm where there were four girls and one plug socket. Extension cable needed! I recommend staying in the top floor of the dorms as the floorboards are noisy. didn't bother me but woke others up. Wifi is temperamental so if you are a person who is addicted to their phones you may experience some stress. Is very basic but clean, tidy, safe and welcoming. I would recommend.

Miinukset: Not enough plug sockets in rooms and floor boards are noisy. also have to any for wifi which is unreliable. I didn't bother buying it again during my stay

Plussat: We loved Roturua!!! The hotel was very comfortable and convenient

Miinukset: nothing!

Plussat: Everything about our stay was awesome. Super clean, very friendly and helpful. Loved it! Would definitely stay again.

Plussat: This hotel is in a magnificent situation and the rooms were immaculately clean. Staff also very helpful and the dinner meals in the dining room super.

Plussat: Lovely contemporary style room with beautfiul view of the lake, you could sit in bed with morning coffee and just soak up the view - it was the nicest hotel we stayed in throughout our 3 weeks stay in NZ - we will return one day, a real favourite. The restaurant had fabulous food and the restaurant manager was a dream, he was so pleasant, friendly and polite and offered excellent service. I wish we were not so far away in the UK or we would return for lots of delightful long weekends! We have very happy memories of our stay at Duxton, Okawa Bay

Miinukset: There is absolutely nothing to dislike at this hotel!

Plussat: Great location. Close to the water.

Miinukset: Food in the resaurant over priced and poor

Plussat: We enjoyed the view over the Lake and although it was Winter we could imagine how nice it would be in the Summer.

Miinukset: No, it was quiet, which we wanted, maybe due to out of season.

Plussat: The room was very comfortable and the view was beautiful. Very relaxing during the day.

Miinukset: Noise from other hotel guests was surprisingly very disturbing.Our room had a dirty curtain which had also come off it's track and therefore didn't close properly, this was surprising for the quality of the hotel.

Plussat: We like the solid, traditional nature of the hotel - wood panelling etc. It is a change from all the slick, modern hotels.

Miinukset: We found the breakfast a little too busy with so many Asian bus groups. We would prefer a more relaxed environment without being jostled at every turn.

Plussat: The room 410 was good standard and well serviced.

Miinukset: Dining at Pavilion Restaurant Sat pm. It was not well supervised The main course food (although good in itself) was served on cold plates and therefore food was cold. The service was inadequate. A new waitress was badly trained and did not give proper attention to us as her customers.She did not know her menu , did not offer wine service and did not approach us for enquiry as to satisfaction,or further orders such as desserts and coffee. The restaurant was not busy at the time so that was not an excuse.

Plussat: The staff were very helpful and friendly from the moment you walked in the door. The service at breakfast was cheerful and pleasant also.

Plussat: Cheap

Miinukset: Very tired building. Hardly anything done to it in teh last 15 years.Room was dated and shabby.

Plussat: Great service from staff who cared about us throughout our stay. Great restaurants and variety of meals available.

Plussat: We had booked a superior room but was upgraded to a 6 room suit. Absolutely perfection.

Miinukset: No

Plussat: The staff were absolutely wonderful and were always willing to assist. The beds were the most comfortable we slept in during out time in NZ which was a delight.

Miinukset:

Plussat: Clean, good room size, nice bed and adequae TV. Spa was very good and dining was more than adequate.

Miinukset: Shower was poor.

Plussat: Location, all services and wonderful breakfast\restaurant. One of the best hotel where i had been.

Miinukset:

Plussat: The staff were very friendly, we loved the hot pools and the buffet breakfast was memorable.

Miinukset: NA

Plussat: A bit old fashioned but very clean. Quite a few activities available (hot tub, pool, mini golf) but didn't have time to use due to Rotorua options. Kitchen had more than we needed but was handy.

Miinukset: Didn't have air conditioning and no screens on window. Very small narrow bathroom.

Miinukset: Nil

Plussat: Quiet area, private spa, full kitchen and a lovely lIving room with sky TV! King size comfortable bed, view overlooking the trout stream and dedicated parking spot. Basic games room with table tennis, small but adequate swimming pool, outside spa and inside spa available for all guests and a bbq! Super friendly receptionist.

Miinukset: Exceptionally loud neibours, shouting and using their private spa until 11:30pm. Not the hotels fault at all but was still annoying, this is possible because the self contaimed units are attached in a semi terraced style. Do not let this put you off though, they were exceptionally loud and everything else was perfect. On the edge of rotorua be sure you have a car!

Plussat: The room was nice and was clean.

Miinukset: The hotel looks very run down except inside our room.

Plussat: It was convenient for city and surrounds. Staff at front desk very helpful. Staff in Bistro willing to bring a meal late after dinner.

Plussat: Good price for room and dinner

Miinukset: Mattress could improved Tv reception poor no sky sports as promised

Plussat: my wife lost her prajams at your hotel.but no respose from your staff.

Plussat: I was booked into a cheap room and they upgraded me. I was booked in for 1 night but was unsure whether I would need an additional night and they said they would tentativet book me for the additional night. As it happens I didnt take up the additional night but it was nice knowing that I had some certainty of accomodation if I needed it. I am definately going to use this motel every time I return to stay in Rotorua.

Plussat:

Miinukset: When we arrived there was no bed available for my son we had to wait 4 hours for this and towels. the room was outdated the balcony was rotten and had spider webs everywhere.Nothing like the pictures on the internet when I first booked.Everything we asked for was unavailable including internet, eftpos facilities. the hotel was short staffed and waiting times for service was too long. reception staff were unhelpful and abrupt. I have put most of these comments in the hotel comments form.

Plussat: Good price, nice room, nice location, deli restaurant buffet.

Miinukset: Reception staff were not friendly.

Plussat: The staff were very pleasent, we even got upgraded to superior room at no extra cost.

Miinukset:

Plussat: It provided my family with plenty of activities to keep us busy during a cold rainy couple of days. The heated pool, spa, sauna, gymnasium. The restaurant was good with choice of a la carte and buffet. And the bar atmosphere provided adults with a relaxing time.

Miinukset: A couple of the staff were just plain messy in simple customer service protocol. It just doesnt help and for ratings, I can understand why it is a 3 stars hotel. For example, a bar staff member could not be bothered to get a spoon (the bar was only 10 meters from the restaurant, and the three of us were the only patrons at the bar) to ensure a specialised drink (shooter) was poured correctly. Presentation is everything some might say and this staff member hasnt heard of that obviously. Perhaps my family and I didnt look important enough!! I did not complain at the time, to ensure my family enjoy the night, so I appreciate the opportunity to comment.

Plussat: Quietness and spaciousness of the room. a table and three chairs being provided for extra entertaining.

Miinukset: N/A

Plussat: Clean linens. Parking. Good location by the lakefront and relatively short walk to the main avenue.

Miinukset: Small room. Dirty bathroom floor. Billed incorrect nightly rate on checkout. Sulfur smell occasionally in the room. Fire alarm for a non fire situation at 5:00 AM - stood outside for 40 minutes to then be let in without any explanation.

Plussat: The room is very clean.

Miinukset: The room was very poorly decorated and divided with no closet space or easy walkable areas inside of it.

Plussat: Its easy walking distints 2 bar and resturants

Plussat: The location , quiet, close to restuarnats and shops. Excellent Hotel will stay again.

Miinukset: we felt the continental breakfast was far too expensive and would not have breakfast at the Hotel again.

Plussat: loved the staff,location,price and breakfast

Miinukset: room was tiny..way too small for a family,and we had wet towels left in our room for two days..had to take them to the housekeeper myself..

Plussat: The room although small was very clean and comfortable, the lifts,hallways and reception areas etc., were also very clean & well maintained.

Miinukset: The design of the hotel room we were in didn't allow for a window to be opened for outside air, the air conditioning did help to solve this though.

Plussat: Rooms tidy, modern and well appointed.

Miinukset:

Plussat: Good value for money. Bedroom is better than others found in similiar Ibis Hotels.

Miinukset:

Plussat: it was a good central location, warm comfortable room.

Miinukset:

Plussat:

Miinukset: lack of in house services, mini bar, movie options, atmosphere