Novotel Rotorua Lakeside

Rotorua itself was great novotel hotelwas dirty and disappointing.

Shower curtains had a 12 inch rip along them. the bin had rubbish in it from previous guest. On arrival We Was not informed that the sauna would not be open to guests for the 3 days we stayed there. we ordered a movie but the picture on the tv was so fuzzy and shaky we turned it off. the hotel was aware of this problem and did not charge us for it. Me and my partner both felt the room itself felt generally dirty and the bathroom was dirty and not hygienic iv stayed at novatel hotels in many different countries every time our stay was fantastic and the rooms always clean. We would be hard pressed to return to novatel rotorua paying top prices for sub standard rooms is not acceptable guys if we wanted 3 star we would hav stayed at a motel not the novotel. Thanks guys