Hotel Spiaggia D'oro - Charme & Boutique

- The waiter staff were lovely and very accomodating. Especially the lady at the bar , and the young chap who was a waiter at dinner . They made us feel so welcome and provided an excellent service . - The location views are excellent. Situated directly on the lake, it's a beautiful view to eat your breakfast next to as well as a romantic setting for dinner . - Dinner standard was excellent - lovely pasta dishes - Wine selection was excellent

- The most concerning issue was the hotel spa jacuzzi. It was absolutely FILTHY. We didn't know until we got inside, but the water appeared to be a murky / cloudy. At the bottom of the jacuzzi , there was a grainy substance which we thought we was soap. We now realise it was a layer of dirt - probably dead human skin cells . When we showered after, the water that came off our bodies and our swimming costume was completely brown - bearing in mind we showered before we got in . It was a pretty disturbing experience- but I do wonder what health and safety implications that had . - The bed was EXTREMELY uncomfortable. I have back issues as it is - the entire trip I was on painkillers to get me through it . - Breakfast was disappointing. Just a selection of bread / pastries - it should be indicated clearly that this is a continental breakfast selection . There was eggs/sausages available but this was completely unappetising and remained untouched everyday . - The bath was tiny - meant that you couldn't shower without creating a flood - Another health and safety risk . - Facilities were a complete disappointment. The billiard room is pretty much out of order. The cues were battered so you can forget about playing. - Coming in November, the weather was cold . Our heater wasn't working , so I asked for another blanket countless times. I never received the blanket so I was lying there shivering every night - The most disappointing part was that all concerns above were communicated verbally to staff members especially the front receptionist . None were actioned apart from the heater that miraculously started working on the last day after countless reminders about the extra blanket . Upon leaving the accomodation, we communicated our concerns to the front receptionist . She had absolutely nothing to say , no sorry not even a goodbye . - Overall the hotel seemed dated and sub-standard for a supposed 4* hotel....