Hotel Best Cap Salou

Was very close to the beach.

The staff was not professional. The women from the reception were unfriendly and they never answered to our needs. Never go back again to this hotel. The food was very bad, not fresh and always the same.

Comfy beds and pillows

This is the first time I ever have gave a poor review, for any property, and I have gone on a number of holidays in the last 20 years, and stayed at many hotels. The main reason for my review been slightly poor is due to the staff, they were not friendly at all, and had a poor attitude, apart from maybe 2 staff who were very nice. I felt it wasn’t good value for money, as cost wise it was 1500+ for 2 adults and 2 toddlers for 1 week, so I expected a little more, in terms of the room, and also it was difficult as you were not allowed the all inclusive in their adjoining water park area.

Pool and slides are good for children

Staff are very very rude apart from the 2 older ladies on reception. When booking through booking.com it stated that the check out was 12pm but this was untrue as we had a number of staff knock to our room to tell us that 10am was the check out and we needed to leave or we would be fined. We had not showered or fully finished packing our cases. 2 separate rooms with 4 people told to vacate our rooms immediately. I had to go downstairs and book and pay for a late check out so we could all shower and pack without stress. The receptionist I dealt with today should not be dealing with the public at all a rude, ill mannered person that could not of been any more abrupt if she tried (her name was Marianna). Very stressful and embarrassing situation to be put in my son was very distressed during the whole thing. False advertisement on behalf of booking.com and also an extra way for the hotel to get extra money from that customer.