Homewood Suites by Hilton San Antonio-Northwest

Good Place

Liked the lay out of the room; the TV in the door to the bedroom didn't reveal the TV in the living room for example. The beds were comfortable. The room (307) was large. Great location,. Great ground keeping. Everything was predictable, and good. Put simply, no worries. I have a motto about out of town travel; "I only trust Hyatts and I barely trust them". Having stayed in two Homewood Suites (San Antonio and McAllen), I now trust them.

Check-in guy was sorta rude--there were 3 of us so when he handed me my HH water bottles, I asked for 3; he said, "We usually only give two" as if he was doing me a huge favor by giving me a 3rd bottle. Floor was dirty in the room. Breakfast buffet was "eh!"... Slow elevator. Ice machine or A/C in 307 was really noisy. Biggest "complaint" was this...there are no ice machines on the floor. Which is understandable. There is an ice maker in the freezer in the kitchen of the rooms. The problem is that nobody told us to "turn on" the ice maker in the room. Get a fridge magnet, have a sign some where in the lift, etc... This is important because if you don't do turn it on at check in, you can't just walk down to the ice machine and get some ice.

That it was clean

Most items on breakfast counter were lukewarm to cold. Not good choice of donuts(plain cake)or muffins (none). Area were food located small everyone bumping into one another.

Rooms were spacious with promised amenities

Renovations were in progress at the hotel premises. This was not mentioned at the time of booking