Homewood Suites by Hilton San Antonio-Northwest

The staff was very nice.

The room was basic not at all what was advertised.

I like the friendly personal and clean rooms. Each time we asked for something, staff from the hotel responded fast and nice. Bathroom and rooms were very clean.

I chose double suite double bed thinking that it was two rooms with two beds in each room. However it was only one room with 2 beds instead.

Good Place

Liked the lay out of the room; the TV in the door to the bedroom didn't reveal the TV in the living room for example. The beds were comfortable. The room (307) was large. Great location,. Great ground keeping. Everything was predictable, and good. Put simply, no worries. I have a motto about out of town travel; "I only trust Hyatts and I barely trust them". Having stayed in two Homewood Suites (San Antonio and McAllen), I now trust them.

Check-in guy was sorta rude--there were 3 of us so when he handed me my HH water bottles, I asked for 3; he said, "We usually only give two" as if he was doing me a huge favor by giving me a 3rd bottle. Floor was dirty in the room. Breakfast buffet was "eh!"... Slow elevator. Ice machine or A/C in 307 was really noisy. Biggest "complaint" was this...there are no ice machines on the floor. Which is understandable. There is an ice maker in the freezer in the kitchen of the rooms. The problem is that nobody told us to "turn on" the ice maker in the room. Get a fridge magnet, have a sign some where in the lift, etc... This is important because if you don't do turn it on at check in, you can't just walk down to the ice machine and get some ice.