Hyatt Regency San Antonio Riverwalk

Loved the location right on the Riverwalk. Hotel clean and very modern. Rooms as expected for a large chain hotel. Hotel had a lot of business conference people around.

Was allocated a room on the 7th floor. Initially happy that we were at the end of a corridor. First night slept fine. Second night had very little sleep as there seemed to be roadworks outside the hotel. I understand that it’s beyond the hotels control but don’t allocate rooms there. On check out they denied any works or noise. I am angry that having paid nearly £300 per night with taxes, that you are given a room to stop in but, hey no sleep! I have put a complaint in but don’t expect anything except the ‘sorry we didn’t meet your expectations’ generic reply. Hyatt need to look at Premier Inn in the UK, no sleep guarantee.