Knights Inn San Bernardino

Good refrigerator, flat screen in this room.

Not clean, bed and pillows not comfortable

The AC worked well. Mini fridge worked well. Water in the shower was a great temperature.

Where do I begin? Hard bed with one horrible plastic-like fake satin blanket and horrible pillows. Sketchy/cracked/ugly looking bathroom and there was a spider (which isn't a big deal to me). Shower curtain and towels have stains. TV turned off every hour or so. Room service didn't know my room was still in use and it seemed as though she was about to clean it for the next stay, but we got there before she went in and let her know that it was still in use. She was nice and switched our towels, though. Workers outside were using electric saws outside starting late in the day until around 8 PM. The employees were loud during almost all hours of the day and night and our stay wasn't as relaxed as it should have been. Is it hard just to meet employees in the office to talk instead of communicating loudly outside the guest rooms? Also, I've never waited that long to check-in anywhere. I arrived and walked into an empty front office, then (I assume) the head honcho of the place came in and told me to wait. I mean, there was stuff she could have had me do while I waited as there was a form to fill out for my vehicle. OR she could have just taken care of checking me in first. I've worked in customer service before, and I know it's not right to leave your customers waiting like that. During the check-in process, she didn't seem to understand me too well (I understand since she seemed mainly a Spanish speaker), and the room I had originally booked ended up not being available. However, that was fine since I was put in a room with a king-size bed instead of a queen. But now I wonder if the other one would have been better or if all the rooms are that sketchy and outdated. I hate complaining like this, but I was absolutely shocked at the bad quality of this hotel and I wish that I'd gone elsewhere. This hotel is located in a horrible area that's ghetto with homeless people and druggies.

I suggest travel should not bring all their stuff in the room check the room out before you touch anything because you will stay in that room if anything's wrong you put your stuff down you will stay in that room

I didn't like that to give me a room with no lights or a refrigerator and act like if I took the refrigerator then give me another room and that means not even ready blankets on the floor you need to give me another room so third room pretty small refrigerator no room to put my food in the clerk was not a morning person had a little attitude!!!