PB Surf Beachside Inn

The manager was great and helpful. The location was great. I love San Diego. Next time I will pay more for hotel with good customer service.

The front desk lady Carla was not accommodating. A day before arrival I called to state I would be arriving early ..... I would be leaving my suitcases at desk like I always have. Carla stated I couldn't do that. When I arrived I asked the manager about that and he stated I could... So basically she liked?? When I came back to check in at 3 pm.. we waited outside due to Covid which I understand. A hour and1/2 wait time I was told the room wasn't ready. So we sat outside another 35 mins. So at 5 pm the room was ready. I had stated I wanted a later check out due to the inconvenience. I called the morning of checkout and she stated she would give an extra 30 mins """ Free of charge "" like she was doing us a great service? Her whole attitude from beginning to end end was unpleasant. Also the first 2 mornings at 8 am housekeeping would knock at door to clean room. I have stayed here before a few times and liked it. This time I felt like 2 cents waiting for change.

Staff was friendly, location is very close to the beach.

The sofa was worn, there weren't any hand towels, wash cloths, or a bathmat. The makeup mirror that was mounted into the wall in the bathroom was coming unscrewed and was hanging off the wall. Foot traffic outside was loud in the middle of the night. The sofa bed was really uncomfortable.

Ac didn’t work. Very sketchy and loud also