Paradise Point Resort & Spa

Staff was great!!!

The pool restaurant was closed some days. Beds and pillows not comfortable at all. Crazy expensive.

The location on Mission Bay is amazing. The landscaping is beautiful and the resort facilities are well maintained. They have five pools and lots of activities for families. Rooms are spacious. Our kids had a blast playing on the beach and in the shallow, kid friendly pools.

Our big issue was that our room had fleas. They allow dogs at the resort and clearly one of the past furry guests left behind a few guests of their own. They were most noticeable when we opened the sliding door to the patio suggesting that the grass needs to be sprayed for fleas.

The location was great and the setup of the resort was fantastic. The pools were great, especially the adult pool - very peaceful. We loved Kevin (we think) the towel guy, he was was very enthusiastic and remembered most guests everyday to chat with. Our room was large and spacious which was great. Also the front desk surprised us with a bottle of Red Wine when they found out it was our honeymoon, which was a lovely gesture.

The room floors were absolutely filthy and had to wear flip flops around the room. Along with 2 cockroaches encounters. The bedding wasn’t the cleanest either, had stains from previous guests which hadn’t come out in the wash. On two occasions our room didn’t get serviced, after the do not disturb sign got changed to do not service on those occasions?? The only reason we displayed the sign was due to the maid trying to enter the room at 8:30am on our first morning after a king trip the day before. We wasn’t aware of the $100 a night deposit required ($500 in total), this was not detailed in the booking or email confirmation from the hotel, so had the embarrassment of splitting the bill over 2 cards to cover the cost.

The resort itself is beautiful, carts aside the ponds and plants etc are immaculate and give the whole resort a very peaceful nature feel, the rooms are a great size and feel very homely. The views are nice and the resort is quiet so we had a great nights sleep. The TV is huge, like 65' big Samsung smart TV and so the husband loved that. Food is reasonably priced and they deliver to the room which is nice. Overall the resort is overpriced in my opinion but guess you pay for the location, think the 38 dollars a night parking is what probably makes this feel like you havent had a good deal, it's weird to us that resorts charge you full stop to park when you are already a paying guest, maybe that's just because we are visiting from outside the US and haven't had this before when staying anywhere else in the states. Overall the stay was good.

There is a lot of golf carts all over the place and they literally leave them in the middle of the road and so it is quite the obstacle trying to drive around and you are left waiting for long periods... The staff on check in are very friendly but the staff around the grounds are very grumpy, no smiles and even frowns when you need them to move the carts to get past which makes you feel really uncomfortable. Little things let the rooms down, broken iron, very cheap one anyway so really not much use. The ironing board was filthy! The hairdryer, by far the most cheap basic one I have had in any hotel stay and so took forever to half dry my hair. The rest of the room features however are very good and so it is a shame these little bits let them down as could have made the whole stay feel more worth the money, these items make it feel like a resort that's trying to be more high standard but clearly just hasn't had the investment. Its overpriced really but the location is probably what you pay for.