Cova Hotel

Stay away... front desk staff is not friendly and area is dodgy.

Walking distnce to Union Square and shopping. Wine reception from 5-7 pm but we didn’t have time to take advantage. When I called to confirm our reservation and check out at 4:30 am the next morning to catch our flight Dec 18, the gentleman at the front desk was very friendly and accomodating. I asked him what time breakfast starts and he said not until 6:30 am but if let the front desk know when we arrive, they could probably make a small “to go” bag for us. I said that was great because we probably don’t need much just a small muffin would be good.

Work on customer service !!!! When we arrived at check in on Dec17, there were 2 ladies and a gentlemen. I asked them about the breakfast and they were more concerned about who I talked to, what date and time I talked to the gentlemen who offered the breakfast box. They said that he shouldn’t be making promises that he can’t keep. I felt my time was wasted and they said “we’ll see what we can do”. There was no follow up. The next morning when we checked out at 4:30am, when I asked the lady at the desk if by chance a breakfast box was left for us...she said that there was no note left for her.

Extra fees

The desk and restaurant staff were very friendly.

I did not like finding out parking was extra, way extra. I paid almost 100 dollars to park Friday around noon until Sunday around 10am. With one out and return on Saturday afternoon. Seeing other hotels in the area with signs saying Free parking for guest and fee parking for public. Made me wish I'd stayed at one of them instead. Location is bad with crack and marriuana being smoked out in the open on the street surrounding.