Hotel Epik

Nothing at all

Probably the worst hotel I've ever stayed in, I don't even know where to start... My fiance and I decided to spend 3 days in SF, and we picked this hotel because it seemed not too far from the centre but also the pictures looked good on the website. The truth is that, not only the area is terrible, full of homeless people, drug addicts (which makes it very unsafe and uncomfortable to walk) but also the rooms and the hotel is bad. We probably got the second most expensive room which was the queen room, it was supposed to be a quiet one. The bed was extremely small, towels were dirty, carpet in the room as well. The AC was not working and we woke up in the middle of the night with a strong terrible noise from the AC. We called the reception and they changed us to another room, that was probably as noisy as the AC, because it was right on the main street. You could hear the people in the street passing and car/sirens from ambulances...we ended up not sleeping the entire night. The second day we went back to our initial queen room and someone supposedly fixed the AC...which started making the same noise on the 3rd night...but this time they didn't have any other room available so we just had to stick with the noise and not sleep for another night. Overall the poor reception lady tried to get a discount, which didn't even cover half of the night that we spent in the other room (which was a downgrade). And the manager did not even make himself available once to talk to us which we found ridiculous. Last but not least on the checkout day...after knowing that we had the ac noise the entire night and basically did not sleep, they did not let us have a later checkout all they gave us was 1 extra hour, and every 15 min a cleaning lady came knocking on the door asking when we were checking out on top of phone calls from the reception. The cleaning ladies would also have no respect what so ever in the morning...

The hotel itself was fine clean, friendly staff but location wasn't the most desirable I wouldn't walk in that particular area at nighttime.

The area is a bit dicey with the amount of itinerant people around on the streets. Felt a lot safer in other parts of San Francisco than I did around the hotel.