Holiday Inn San Francisco-Fishermans Wharf

overcharges and underwear and ants

Proximity to the wharf

1. Found a man's underwear in the drawer. 2. I was never informed I would be charged an additional$100 on the day of our check-in. I saw the charge on my online visa statement and told only after my inquiry. Since there were no damages to the room, I should expect a refund in a few days. My experience has been that possilbe extra charges are done after check-out and NOT on the day of check-in. 3. A few ants coming out of the heater. 4. A $51 charge for underground parking because of the high rate of car break-ins so I parked there, only to find they also have overnight parking in the gated registration lot but told the price is the same???? Likely or another way to charge more???? No transparency.

Nothing, service was terrible, people were rude.

Service Cleanliness

Location

traffic noise

Ease of check-in and check-out. Rooms comfortable and clean. Excellent location and proximity to attractions.

Good location - only a short walk to Fisherman's Wharf. Large, very comfortable room.

The first room we were offered was small and looked straight at a wall. Staff were unhelpful when we asked to change (we were staying 4 nights). However they relented and the new room - in a different building - was very nice. Most of the hotel facilities are in the main building.

Big hotel, part was renovated, part was old. Staying in the old side was dissapointing

It very close to Pier 39, and just cross street of StarBucks.

I booked non-smoking room, but Holiday Inn Fisherman's Wharf Hotel gave me a smoking room without any word when check-in. I carry all my luggages in and out, go to hotel lobby and ask him gave me a non-smoking room, and then drive car to another building, move out all my luggage again, and then park my car at original building, and then walk back to the 2nd building again. The feeling is so bad!!