The Urban

Terrible experience. The room is very noisy with a terrible elevator type of music in the lobby that you can hear in the room all night long. The staff is not friendly at all and make 0 effort to accommodate you. We booked a king size bed with my girl friend and they gave us bunk bed knowing that booking confirmed our reservation. The quality of the bed is very bad and the room very dirty. Worst experience I ever had.

The location is hard to beat, in front of the South Chinatown entrance, right in the center and next to the “hop-on/off” tour bus stop. The area felt safe as it’s out of the tenderloin. The front desk staff was always nice and helpful. Prices in SF are very high, with this “budget” option being no exception. The shared bathrooms were mostly clean.

We knew, the room would be small, but this was tiny! It would work for one person, but for two it was very tight! I’m not a tall person, but the bed too short for me and it was very narrow for both of us to sleep in and quite uncomfortable. Really, a better quality mattress would’ve made a huge difference for me.

location was great, safer area in downtown San Diego, right across from the dragon's gate. Lots of nice restaurants and shops nearby.

Dirty shower rooms, no hot water (we had to take a cold water shower in 6 am in a SF morning - quite chilly even in summer month. A front desk lady did not show any sympathy or apology about the issue, instead she complaint all guests get mad at h