Travelodge by Wyndham San Francisco Bay

The area was very quiet. The bed and pillow were perfect.

It was difficult to use the bathroom because of the configuration of the door and how the toilet was situated. It was difficult to get into the continental breakfast.

I have never written a review before however I was absolutely disturbed by the way the man with the long black hair at reception spoke to me and acted towards me. Long story short I was so extremely polite to him when I greeted him and he was seriously nothing but rude to me. I had already had enough of being spoken to like this by the rest of the staff when I had called them up prior to my arrival, so I called him out on it and said, I don’t understand why you are being so rude to me? I’m a guest at your hotel this is no way to speak to a customer who is asking so kindly for help? His mouth literally started trembling as if he was about to cry fand wouldn’t look at me in the eye and wouldn’t answer my questions. It was absolutely the most bizarre customer service I have ever received. Particularly when he was the one being rude to me. He was seriously playing “the victim”. I have never dealt with someone like this before, he had absolutely no customer service skills, he was so unprofessional, unhelpful and unfriendly. It does not take much to greet people nicely and make them excited to visit a new place half way across the world! This man made me cry when I got back to my car because I felt so upset at how he spoke to me and dealt with the situation. I had been driving for 10 hours and he honestly left the most bitter taste in my mouth. I will never ever stay here or any other travel lodge again. Do not stay at this place!

Bed was comfortable.

1. Breakfast was terrible as only a few options were available. Eggs were boiled and already opened by staff, very cold too. No meat available whatsoever. No vegetables available either. Only bread, 1 kind of egg, butter, muffin, jam and little options of drinks. 2. Breakfast room has only 5 tables. All the time it was crowded. You have to wait for a table to be made free for more than 10 minutes. 3. Rooms were not very securised. Door could have been opened easily as it had a damaged knob. 4. Staff was more concerned about getting their money than helping. 5. Parking was charged with 25$ per day.