Radisson San Jose-Costa Rica

We appreciated the bonuses we got as Radisson gold members (including the room upgrade, free tea and coffee facilities and definitely the happy hour drinks, snack and 15% off food and drink!). The menu at the restaurant and the bar menu also offered a lot of choice with a range of prices, and most of our meals were very tasty. Staff were also polite and friendly and doing a great job in difficult circumstances.

The room was very dimly lit, so could benefit from more lighting options. The level of cleaning that our room received on a daily basis also seemed to be quite sporadic - some days we received fresh bottled water and refills on tea/coffee, and some days we didn’t. We were also given a different number of towels sometimes. Also, the tea/coffee machine on the fourth floor stopped working several times during our stay - however, this was quickly fixed when reported to reception.

Very nice rooms and the staff was extremely friendly and helpful. The breakfast also was top with fresh fruits and a wide variety. The location was also good ans easy to access the city center even by walking.

The outside areas of the hotel were not up to the hotel's standards. The plants needed some care. The swimming pool area was also feeling deserted. The pool was most of the times a bit dirty.

Check in was smooth, friendly and efficient. The Room was nice and spacious and as per the pics on the internet. The Breakfast was good with a good variety.