Hotel Milano

Like the location but nothing else about this hotel which is way past its prime.

Needs to be completely redone. Very gloomy and not well cared for.

Location is great

Room was literally a converted broom closet ( there were no windows or closets) . The room was drab and VERY small. There were a few rogue ants crawling on the bed. Also we were locked inside the hotel this morning when trying to leave to catch an early flight— we had to wake the attendant to let us out. (Thank God there was no fire)

Had I gotten the room I got for the second night, I might have considered this an “ok” hotel. It is very well located.

I went to PR to board a cruise with a friend. We booked two nights. The afternoon I arrived it was raining and I kept hearing water dripping from the ceiling but couldn’t see anything. I called front desk and the girl came up to check it out. She couldn’t see it either and said she hoped nothing happened and that she’d have maintenance come first thing in the morning. A bit later, the ceiling (plus a tray that was up there collecting water) fell from the shower section. At around the same time, I found bugs on the bed. It was after 10 pm and they offered to send us to a other hotel and give us a refund but we thought it was too late to wander around the city. We ended up switching rooms to a “not-so-bad” room. The next day, the manager gave us a refund and apologized. However, the rest of the front desk staff from that day and the previous night (late shift) were very rude, indifferent and not customer oriented at all. I will not return to this hotel.

The location is great -- close to many Old Town landmarks and easily walkable. The staff is also kind.

My room smelled strongly of mildew. This hotel may not have fully recovered from Hurricane Maria. The signs in the lobby say that they're expecting to renovate but, honestly, if I had known about the problem I would've stayed elsewhere.

Location was perfect. Walking distance to all attractions in Old San Juan. Lobby seems nice with fun people coming and going.

Rooms are outdated. We stayed two nights and the room service was nonexistent.

The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.

We were given a handicap accessible room with one full size bed and NO window! I had reserved a regular room with a queen size bed! My son n I Were obliged to take the room because it was late, we were told there weren't any more available!

The location, the helpful staff, room was comfortable.

No in-room wi-fi was my major gripe; other minor things: shower was too small; room was too cold with A/C and too warm without it; most channels on the TV list didn't actually work

Close to Old Town.

The breakfast offered was Poor and when we booked I was not offered the cruise 10% discount if prepaid.

The location is very good if you like to visit old San Juan. It only costs about $20( for two) taxi to get to the hotel and cost $15( for two) to get to the cruise ship port. There are only small window close to the ceilings, but the rest of room is good. Bathroom is very good with the price we paid.