Hotel Cumbres San Pedro de Atacama

Cumbres is an extremely pleasurable hotel. Facilities are super clean, hotel space is very wide and accessible, and all spaces are easy to access and pleasant to stay. The excursions are a must. The hotel was fully prepared to accommodate our needs and did not fail to deliver an awesome Atacama experience. The guides were extremely knowledgeable and caring, giving us every bit of information and suggestion, making every trip extra special. Special thanks to our guides: Ariel, Hans, Manoel, Jennifer, Claudia, Alessandro, and Ernesto - who made this an outstanding experience. The Spa/Pool area is very attractive and a great place to rest. There is plenty of space for both individuals and families. It is where we spent most of the afternoons once we got back from the excursions. The Restaurant counted with a very friendly and helpful staff. Even though we dined quite often in San Pedro’s Pueblo, the food at the hotel is good, and the menu has plenty of options to choose from. The room we stayed in was very spacious and private, giving the hotel an extra touch on its hospitality.

Cumbres is a great hotel in general. Although the excursion staff was on point, the hotel/reception team lacked proper coordination. My partner and I had a tight schedule in Chile, which made it slightly frustrating to know that while one receptionist had our transfer-out scheduled, the other had not. Due to a simple lack of coordination, we found out that our scheduled “exclusive transfer-out - only Cumbres guests” at 03:30am (as arranged via email prior to arrival, in person during middle of trip, and day before exit), turned out to be a “shared transfer-out” at 04:30am, which made us arrive at exactly the time we should be boarding. Furthermore, the pool service fell short of what the rest of the hotel delivered. It was not easy to get the staff’s attention, and, more often than not, food/drinks ordered the day before could be found at the resting area. Worth mentioning that the non-heating pools are super-super cold (15-19 degrees celsius), which is usually not a problem when you consider that the hotel is in the middle of the desert. Yet, when it came to drying, there were days when towels weren’t readily available for the guests (couldn’t take the ones from our room), which made it difficult to fully enjoy the pools.

The staff were incredibly helpful and attentive throughout our stay

Nice location, excursions were all nice and the guide was great! Staff was very friendly and helpful. Complimentary breakfast was nice.

Pool area needed some work and it was a bit expensive.

The staff & location

It’s a peaceful place and beautiful design