Suites Toborochi

Location is excellent, room is very spacious.

This hotel was only hotel in Bolivia charged us 13% tax one year ago no matter we are tourists and We stayed in Bolivia in less than 30 days, when I booked this hotel this time, I sent a message to the hotel, they still wanted to charge us 13% tax, that is really not right, because according to Bolivia law, tourists don't pay this tax, besides confirmation from booking.com also states the law of taxi exception for tourist in Bolivia, I even got an email confirmation from Medina I. of booking.com service team, well, when we arrived, the manager of front desk insisted us to pay tax even we showed the email from booking.com, she called booking.com team in Latin America, they standed on hotel side, they even advised us that according to Bolivia law that all tourists need to pay this tax, well, this means booking.com main office put an incorrect information on their website and their confirmation email, go figure! After I emailed all confirmation and emails from booking.com to booking Latin team...we waited and waited, I suggested to the manager that we were really tired and let us check in first, we can pay the amount of tax now as a deposit, if booking.com confirms later that we don't need to pay,then refund us. If yes, the hotel keeps it; but the manager insisted on you need to pay tax right ow and no refund,or you just wait here, after more than one hour waiting, booking.com Latin team finally advised the manager to accept my proposal and we checked it, and next day, we got our tax back after booking.com advise us that they have solved this problem with the hotel. Our room has no hot water, they can't fix it, but they upgraded us a better room. Besides the incident with this manager, others are Perfect for this hotel.