Santa Cruz hotellia

Plussat: Nice room and clean

Miinukset: Expensive Didn’t had towels for 2 persons even though I reserved a room for 2 persons

Plussat: Customer service was outstanding. Transportation to and from Airport was on time and friendly.

Miinukset: I was happy with my stay

Plussat: Staff was very friendly, helpful and took proper preventive measures for COVID. They were willing to change rooms for us because of our excess luggage to the bottom floor. They allowed us to have our dog too. The grounds are nice with kids park, pool and gym. It's in a gated community with guards and very quite location.

Miinukset: The suites weren't impressive, not like the series of pictured presented online. They are much older than what's advertised. Also we couldn't connect to the Wifi even after we asked staff members for help. They were going to call a tech. We didn't stay long enough to see if that actually happened.

Plussat: Close to the airport and few minutes by car from downtown.

Plussat: very confortable, clean but breakfast was very basic, bread and juice

Miinukset: breakfast was very weak, only bread and very sugary juices...

Plussat: Really spacious rooms, comfy bed and handy to airport

Plussat: I loved the restaurant the food is simply delicious and also from the pool to cool off the great heat that it was

Miinukset: I used the hotel only for one night to board early, but the time I was there was good, ideal for making this transfer very fast considering it is reasonably close to the airport

Plussat: The stuff was very friendly, the rooms clean and the AC working perfectly. The location is great if you have an early flight.

Miinukset: The pool water was a little dirty as there were a lot of kids playing in it.

Plussat: The location was close to airport.

Miinukset: The door keys

Plussat: Very good the staff and facilities

Miinukset: the decoration is a bit excessive at the reception ... much mannequins!

Plussat: Good location.

Miinukset: Wi-Fi was weak! I had to connect to nearby restaurants. No microwave in the room.

Plussat: Valtavan iso alue. Urheilumahdollisuuksia joka lähtöön: jalkapallo, lentopallo, koripallo, tennis, kuntosali, juoksu/kävelyreittejä, kolme uima-allasta jne. Spa, kauneushoitola ja poreallas hemmotteluun ja rentoutumiseen. Bbq-grillit asiakkaiden käyttöön. Tilavat huoneet. Hyvä wifi. Ystävällinen ja huomioiva henkilökunta. Turvallinen. Autopaikoitus hyvin järjestetty.

Miinukset: Henkilökunta ei kaikin osin kielitaitoista. Ravintolan taso ei niin huippu, kuin itse hotelli.

Plussat: My friend, who invited me to my hotel account, told me he did not come to the hotel. Is that true? he is name mahmoud zaqout

Plussat: Very spacious suite and great bed

Miinukset: Juice made with tap water Floor in room got ignored

Plussat: Perfect hotel relation price- quality. We had a junior suite with an extreme lot of space. Nice pools, good restaurant, good breakfast. Nice staff. Everything you can expect of a 5 stars hotel.

Plussat: Nice big room. Clean. Good security. Pretty pool area

Miinukset: WiFi was bad everywhere on the property. Service at pool area was weak.

Plussat: Everything was excellent. No complains whatsoever.

Miinukset: Norhing

Plussat: Space, infrastructure and flexibility of the place, very good for family stays

Miinukset: Parking was an issue a few nights but could park far from the appartment at the end.

Plussat: The space!

Miinukset: The bed was a little noise and also the air conditioning

Plussat: Very spacious apartments, each bedroom with a private bathroom. Very clean and spacious facilities. Very friendly and helpful staff, they responded quickly to all our requests. The hotel has parking spaces, swimming pools, gym, spa, restaurant bar, all well attended. We have spent an incredible time in Santa Cruz.

Plussat: Pool

Miinukset: Over priced!!

Plussat: The property is beautiful with tropical gardens and a wandering peacock! The pool is nice.

Miinukset: A bit loud around the pool area with blasting music. The staff are nice, but needs more training.

Plussat: The gardens and pool area are beautiful, including a peacock wandering around the property. Staff are in general friendly.

Miinukset: It was too noisy with loud speakers playing music by the pool. The bathroom needs better maintenance, including mold treatment.

Plussat: What can I say. This is my favorite hotel in Santa Cruz de la Sierra. I would not think going to another hotel when I go to this city. To put it in a few words, this hotel transport me to the Caribbean. I feel that I am in paradise. The attention is superb, it is clean, it has a diverse architecture. Its restaurants are also top of the line. The hotel is located near everything; shopping, good restaurants, etc.

Miinukset: All good...

Plussat: Absolutely fantastic!! The room, the cleanliness, the staff, the food, the pool, everything. Couldn't recommend it more!

Miinukset: You can listen everything from room to room. I was with my two toddler boys and there was a couple next door making love and screaming like crazy. Very uncomfortable it was late at night. I had to shout "Silence" I thought this is not a Motel to be listening to this like a porno. Very disgusting! If there are only couples and the hotel knows you can listen everything they should be places for families and just couples.

Plussat: Location, room size, helpful staff and managent, good view.

Plussat: It was very close to the airport. Excellent for early flights.

Miinukset: It was of course expensive....

Plussat: It is very spacious and clean. Great pool

Plussat: big rooms; nice staff; free airport transfer; quiet place

Miinukset: breakfast was definitely no 5 stars; hotel has seen its best years, but for this price still nice stay

Plussat: Location, room

Miinukset: they did not pick me up at the Airport / staff can not speak English / haven't had any hotel information magasin in the room

Plussat: Breakfast was 5-star hotel-style featuring the local farms' flavors. Fruits were fresh with an excellent texture of pineapple, and papaya. Deli meats were carefully selected from the best brands because their taste was a mixture of traditional and Bolivian.

Miinukset: The front desk personnel in the afternoon was not available, with excuses for everything that was not being done. Absurd excuses, such as "sorry I forgot to hang up the phone, so I couldn't answer." I was at the airport for one hour calling the hotel for a shuttle. They never answered. I had a premium reservation, but she gave me the worst corner room she could think of until I had to complain that I made a reservation for a premiun room (I figure that this is BOOKING.COM fault). The same front desk person, she forgot to put a note to wake me up at 5 am. The afternoon front desk person did a roach motel kind of service. BUT consider, that day there were anti-government demonstrations and blockades, the hotel severely shorthanded, everyone did an awesome service worth of a 5-star with the exception of the front desk lady causing a severe detriment in service. The front desk is the face of service.

Plussat: Perfect location near the airport. Good breakfast and room size.

Miinukset: Maybe not 5 star in European standards, but I would definitely recommend it and stay again

Plussat: Aamiainen ok.

Miinukset: Huoneet vanhat ja nuhruiset. Ei vastannut kuvia. Uima-altaan ja porealtaan vesi kylmää.

Plussat: The hotel was at a great central location, super close to everything! The breakfast was amazing and the air conditioner in the room was wonderful to come back to at the end of the day. WiFi was fast. Oh! Also the pool lights changed colors in the evening, so that was cool.

Miinukset: There was a card in the room threatening to charge you $40 if you stained/marked a towel. I had thrown a towel over the shower curtain rod after using it, and when I pulled it off it had black marks all over it (I guess the shower curtain rod wasn’t clean). I scrubbed that towel for 30min so I wouldn’t be charged! Once while showering as normal, water actually came up from the floor drain and started flooding the bathroom. I turned off the shower, waited until the water went back down the drain, and cautiously turned the shower back on low pressure and finished my shower. There was not clear understanding between employees. We were looking for a hotel to spend New Year’s at, and the website said their pool would be open until 9:30pm. So we called beforehand to see if New Year’s Eve would be different since it’s a holiday. Over the phone they said the pool would be open until midnight. Upon arrival the front desk said the pool would be open until 9:30, at which point people who bought an expensive dinner could stay at the pool later. When we actually got in the pool that evening employees came out and said the pool was only open until 8:30pm, so they could get ready for the dinner. Also, I didn’t ask for a window in our room because I assumed there would be one. There was no window to see the fireworks that night from our room, just four walls. Not a big deal, because we just went up to the top floor terrace and watched them there (beautiful from the center of the city).

Plussat: Excellent staff, great service, good location, delicious breakfast. Clean hotel. I will come back.

Miinukset: Nothing, I will come back.

Plussat: Breakfast wqs really good,

Miinukset: Elevator wasn't level to the floor, my wife trip on it,

Plussat: We spent only one night but was a good choice. The staff is very friendly and professional and they have been really nice with our requests of changing room for a quiter one. The location is perfect. Just few minutes walking to the main beautiful square but in a quite area. Breakfast was really good with fresh juices and fresh bread. It is clean and comfortable, for a stop over is just perfect.

Plussat: Wonderful room on the 8th floor Friendly staff Breakfast

Plussat: Close to the center

Miinukset: A bit expensive

Plussat: The pool

Miinukset: hot water on and off early/late

Plussat: The design, location and cleanliness is great.

Miinukset: Nothing

Plussat: Good room comfy, reviving area nice , good breakfast and service.

Miinukset: None

Plussat: Very nice people, friendly and helpful

Plussat: Service, location n rooms.

Miinukset: Breakfast, food, old property need renovation.

Plussat: The breakfast was delicious, and room was tidy and clean.

Plussat: hotel is great and of good value but it needs a little bit of work on the carpets and minor things. rooms are top class. location is great and easy to find.

Miinukset: a bit of the common areas need to be remodelled.

Plussat: We always stay here when in Santa Cruz... it’s clean, has great facilities and you can generally get a one bedroom suite eith a patio for a great rate. I like it very much!!!!!

Plussat: Excellent place in entrance to equipetrol.

Miinukset: All was well. Cleaning adequate. Bar closed at 10 seems a bit odd for location and late arrivers as myself.

Plussat: The eggs where first plain of pepper and nect salty

Miinukset: Our room looking at the noicy San Nartin Av. Total: two nights without sleeping

Plussat: Large suite, very comfortable.

Miinukset: Breakfast needs improvement.

Plussat: Big room

Miinukset: Everything else. 3 star not a 5 star hotel. False advertising

Plussat: It is my second time that I booked at this hotel. I am so satisfied because the hotel is clean and cozy. I hope they continue to provide the great services.

Miinukset: Nothing, everything was okay.

Plussat: Very efficient communication through WhatsApp

Plussat: Staff is very friendly and helpful which makes it a great place to be. The bed is very comfortable. Breakfast is varied, also nice!

Plussat: Modern enough if you compare it with hotels in the area. Food was OK.

Miinukset: Front desk staff really rude and bad mannered!!! What about the customer satisfaction???? Don't think to stay here again. Wi-Fi didn't work in our room.

Plussat: - well maintained - clean

Miinukset: Expensive airport shuttle

Plussat: Close to city center

Plussat: This is essentially a business/conference hotel, and we were at first disappointed with this. However, the swimming pool area is nice, staff very kind, and the location is not too bad; walking distance to several good restaurants and even to the centre of town itself if you can spare 20 minutes.

Miinukset: It is not the most cosy or spectacular option. We had to change rooms to find one that corresponded to our expectations (but the staff was very forthcoming in that respect).

Plussat: Very good location, nice pool with nice view, also the breakfast was really good

Plussat: I liked the attention, they were very kind with us. I liked the breakfast! Because I had many options of drinks, yogurts, fruits, bread, desserts (masitas...sweet bread(?) ). And the pool was very clean! The prices of food inside the Hotel were very affordable, and they serve you a lot of food, so it was excellent (although we couldn't finish it

Miinukset: I didn't like that my bed was in front of air conditioner. (they were very cold nights... But it was fine, if you go alone it will be Okey

Plussat: Its a good place,

Miinukset: but it has old air conditionaires. They are too noicy

Plussat: Good size bed. Not noisy place. Good attention of the staff. Good breakfast.

Miinukset: I did not like the view of my bedroom and I think I paid good money for that. The area was considered dangerous because of the clue-sniffers that walked near the hotel.

Plussat: We arrived very early in the morning and we had the room ready. A warm welcome from the hotel. Large double beds with powerful air conditioning and fridge.The TV broad programming of various channels.The clean and modern bathroom.The excellent buffet and very varied with typical dishes of the area.The day of departure at dawn call you to the agreed time.

Miinukset: Not comment

Plussat: Good and confortable bathroom, spacious bedroom with good light. Restaurant very good at reasonable price. Centre at walking distance. Transit to and from airport is well-organised. Friendly service.

Miinukset: Concrete building poorly insulated for noise. Best to ask for a room around the the swimming pool and not on the streetsite.

Plussat: I like this hotel. It’s comfortable and beautiful. Hot water is very strong. All members of staff were very friendly and helpful. Breakfast was good. Wifi was very fast.

Miinukset: A little bit out of centre.

Plussat: Only a few blocks from the town square, hotel has swimming pool , reasonably bfast siread

Miinukset: Could be noisy if you have a street facing room, rooms are good size but a bit worn, Hot water for shower was always lukewarm, I reported such but it appears that's the norm. I stayed 2 nights las day bfast was basically 1/2 hour late being set up

Plussat: Comfortable hotel just a few minutes to walk from the main plaza. Spaceous rooms with good beds and air condition, always friendly and helpful staff, and lovely with a swimming pool in the heat.

Plussat: Pieni uima-allas oli mukava. Check out on melko aikaisin, mutta sain siirrettyä sitä kahdella tunnilla ilman ylimääräistä korvausta.

Plussat: The staff was friendly

Miinukset: We had to change room three times and in the last one unfortunately we had bedbug

Plussat: The location and the breakfast, also the air conditioner was a huge plus

Miinukset: The hair dryer was almost impossible to turn on and the bed required maintenance (one of the springs was almost outside)

Plussat: Clean and nice location

Miinukset: Staff was not able to help with an international call, the room should be equipped with more towels.

Plussat: The air conditioning was the major reason for staying in this type of hotel

Plussat: Good location close to restaurants, mall and grocery store. Room was very comfortable, excellent lightning, places to charge devices, equipment for making tea and coffee. Good breakfast buffet with a variety of different food and drinks

Miinukset: Would have preferred real coffee in the room instead of instant. Hotel taxis were expensive

Plussat: Great breakfast and staff.

Miinukset: In room 503 the USB charger on the clock drained all the electricity out of my iPhone. That clock needs to be replaced.

Plussat: Was nice and clean

Miinukset: The beds say double but they are not. They are very small for two grown up adults. For two tiny kids under 8 years old ok, but not for adults