Santa Cruz hotellia

Plussat: State-of-the-art hotel, Very good dinner ( chef from Lima! ), Swimming pool on the top is great with view. All employees are helpful. Some more English for the restaurant staff would be beneficial.

Miinukset: The girl who was attending in the buffet when I asked something she turned around and ignored me..

Plussat: Uusi ja siisti hotelli

Miinukset: Aamiainen ei vastannut täysin odotuksia,eurooppalaiseen makuun outoja ruokia

Plussat: Everything (spa massages were great)

Miinukset: The staff! The night “Mannager” was the worst on solving clients issues. I wasn’t the only one that think this.

Plussat: All excellent apart from pool area was dirty following party the night before. I had to go down to reception to ask to clean and bring towels.

Miinukset: All excellent apart from pool area was dirty following party the night before. I had to go down to reception to ask to clean and bring towels.

Plussat: The hotel offers the best breakfast in town. Hotel staff is well trained and more attentive than most other hotels in Bolivia. The view from the roof is beautiful and the place is clean.

Miinukset: Unfortunately the property is located at the wrong side of the river. There is only one bridge with one lane in every direction. Due to increasing traffic it takes a long time during rush hour to get into town or the airport. In case of an accident I imagine you are trapped. The design of the property is very cold. Materials applied are obviously very cheap. My room had not a single dual plug for electricity, which is standard in Bolivia!

Plussat: As always, staying at the Radisson is a good experience. Facilities are very good, and the staff is helpful.

Plussat: Staff

Miinukset: Food and price

Plussat: a awsom hotel

Plussat: Awesome breakfast. Great place to stay. Rooftop pool is wonderful.

Miinukset: Access to hotel not the best, traffic is bad at access bridge at peak hours.

Plussat: Anything

Miinukset: Everything

Plussat: Everything Great

Miinukset: Wonderful

Plussat: 1) Breakfast was very good, lot of choices 2) Location was perfect, very close to Ventura mall which is again right besides Hard rock, TGIF and other bars/ restaurants

Plussat: It’s a nice, modern, comfortable, welcoming hotel in a great location. So easy to move in the city if you stay here. The breakfast buffet is excellent and the room service food is also very good

Miinukset: They forgot to put the baby cot that we required several times, but they tried to solve the issue quickly. At the Nova lounge the offer sushi as part of the menu, which should be taken out because what I got wasn’t sushi at all.

Plussat: Everything. This really is a jewel in a dessert. Highly recommend it.

Miinukset: We arrivied on a day of strikes and it took some time to get to the hotel. But this was no fault of the hotel.

Plussat: Hyvä aamiainen

Miinukset: Arvostelu 5 tähteä ei pidä paikkaansa. Jossakin 3-4 tähden välimaastossa.

Plussat: The service was really good. Everyone was very attentive and nice. Pool was clean and clear. The rooms were nice and cool even when we didn't have the A/C on!

Plussat: Ubication.

Miinukset: Food service to room so bad. And some other guest entered my room in the late night because of the mistake of system. How is that posible to see a guy entering your room when sleeping？！

Plussat: Everyone was so polite!

Plussat: Even when the facilities is quite old, the service, the room, restaurant and comfort is very good. Congrats to the hotel staff.

Miinukset: It could be good to improve fast food offer.

Plussat: During our first stay we were at the rooms 640 and 641. That was good without being fantastic, but this time we were at the rooms 540 and 541. They exceeded our expectations. Bathroom, bedrooms and living room were spotless. The attention to detail is really good and the staff was always happy to help. We also used the jacuzzi and covered swimming pool this time and that made our holiday truly remarkable. The breakfast buffet as before was excellent. Camino real is without a thought one of the best hotels we’ve ever stayed in Santa Cruz. The staff made sure to go the extra mile to fulfill our requirements (like late check out for example) and we are grateful and happy to have chosen them again. We would certainly recommend this excellent hotel.

Plussat: The room had a separate space with a huge table to work. It was great as that way my son could sleep comfortably, while I was working at night

Miinukset: Nothing, everything was fine during our stay. Service was excellent

Plussat: The stuff very helpful and friendly. The ADM Edu was very nice, he went out of his way to help.

Miinukset: A sugestión would be to extend the daily brunch hours from 10:00 am to 11:00 am.

Plussat: Location and Facilities

Miinukset: The second time that i booked there, and is the second time that i have problems with Bill Account, Probably they are not ready to offer some practice services like booking. Never turns back again.

Plussat: Lots of space on the ground floor with a nice garden/pool area and places to sit outside or inside. The room was also very spacious and well furnished.

Miinukset: Nothing

Plussat: Very friendly and knowledgable staff. They help me with my transportation needs as well as my rental car needs. I would highly recommend Hotel Cortez!

Miinukset: N/A

Plussat: The swimming pool area was my favourite place, beautiful gardens.

Plussat: Gym had all the necessary equipment for a good training

Miinukset: The room was average with extremely white light and the fridge that was in the middle of the room made noises constantly even at night The breakfast was ok but nothing compare to other hotels with the same number of stars I asked about massages and they told me (rudely) that it wasn’t something persistent in the hotel and that someone from outside should be called (in advance) to come

Plussat: The hotel

Miinukset: Nothing

Miinukset: The wifi in My Room

Plussat: Great location , very nice

Plussat: Great breakfast, quiet rooms

Miinukset: Check out at 11

Plussat: Great location

Miinukset: Nothing

Plussat: Nothing

Miinukset: I forgot a battery in my room and it went "lost". Personnel tried to charge me minibar that I had never consumed. They charged breakfast which was included in my rate!

Plussat: The pool and restaurant area is really nice. The room very comfortable and staff nice and efficient.

Miinukset: This is my third stay at the hotel and we didn't like this room as previous ones. It was a bit dark.

Plussat: Was comfortable

Miinukset: Is expensive to eat at the Hotel. You can find better food for the same price outside

Plussat: It was very clean and high class hotel. We enjoyed our stay in Santa Cruz. It is a big swimming pool in hotel that you will enjoy swimming there. The food was delicious and good Value

Plussat: Delicious breakfast, beautiful room and great swimming pool

Plussat: good location for a stroll downtown, modern decor, spacious, clean rooms, good breakfast

Miinukset: no safe or phone line in the room

Plussat: The hotel on itself is a tourist attraction in the City of Santa Cruz de la Sierra. Cozy place located in a 2 minutes walking distance from the city center. Secure and cam place.

Plussat: Hector is very helpful and relaxed at check in. So is mostly everyone else. Everybody at the front desk speaks perfect English (besides Spanish, por supuesto), which is rare in Bolivia. Rooms are nice and will get a good night sleep here. Breakfasts was wonderful. The neighborhood may look a little shady at first, but it is perfectly safe and it is not any uglier then the rest of Santa Cruz. In fact the Cathedral is only about 4 blocks away and it's one of the few decent public places in Santa Cruz. The food recommendations given by the hotel are useful.

Miinukset: The bathrooms are architecturally speaking in some rooms a little questionable and they need extra care, but they are nice nonetheless and well maintained. I would ad a doorknob for the bathroom in room five, to limit the danger of closing oneself in.

Plussat: We were here for 3 days at the start of our Bolivian adventure. The hotel was wonderful. It had a great breakfast and was only 2 blocks from the main square. Many great restaurants in the area. We would stay here again. The staff were fantastic, helpful, and friendly. Great job Hotel Cosmopolitano!

Miinukset: Nothing

Plussat: The location was excellent. Only a quick 3 block walk to the main plaza. There were lots of restaurants etc nearby. The staff were extremely welcoming and spoke great English. We enjoyed the delicious breakfast and very comfortable bed. A perfect place to stay.

Miinukset: Nothing it was all great.

Plussat: Tiny and comfortable hotel,and the staffs are friendly.

Plussat: Quiet and peaceful

Miinukset: No parking

Plussat: the center (plaza, cathedral) is only 10 minutes away. Helpful stuff. Breakfast so far ok. Design of the hotel boutique.

Miinukset: Very noise location (traffic) and you cannot close the door to the room quiet. So in the night you always wake up, when somebody close the door.

Plussat: Great style, modern, nice outdoor area

Miinukset: Room was rather small

Plussat: Great staff, cool decor and stylish rooms. hey and hermes toiletries !!!!

Plussat: The air conditioning was the major reason for staying in this type of hotel

Plussat: Excellent value for money. Great hotel, spacious room, new and modern.

Plussat: Great breakfast and staff.

Miinukset: In room 503 the USB charger on the clock drained all the electricity out of my iPhone. That clock needs to be replaced.

Plussat: The staff was super friendly and were happy to help us. The location was in a quiet neighborhood close to excellent restaurants. The breakfast was simple but satisfactory. The hotel arranged easy taxi rides to all the attractions in and around Santa Cruz.

Miinukset: The air condition in one of the bedrooms could have been a bit cooler.

Plussat: It is my second time that I booked at this hotel. I am so satisfied because the hotel is clean and cozy. I hope they continue to provide the great services.

Miinukset: Nothing, everything was okay.

Plussat: The rooms were spacious and the bed was comfortable.

Miinukset: The fan in the bathroom was really loud.

Plussat: Convenient location, great staff, and large rooms.

Miinukset: Not much. I was tempted to give a low rating so that there would be more rooms available when we need it. But we’ve been using this facility for a number of years with family and with larger groups and we have always been very pleased. Not much negative to say. Maybe including breakfast would be good, if they can donit without raising the rates.... otherwise thise who want breakfast can purchase it at a very reasonable cost.

Plussat: Very comfortable, clean pleasant appartment.

Miinukset: Bedroom window gave onto a/c compressors. Noisy night!

Plussat: Nothing

Miinukset: Hotel without elevator Air conditioning didn’t work

Plussat: Good location Spacious rooms Very friendly staff

Plussat: I Love everything except the Breakfast....Need to Improved it .

Plussat: Everything

Miinukset: Nothing

Plussat: Staff is very friendly and helpful which makes it a great place to be. The bed is very comfortable. Breakfast is varied, also nice!

Plussat: Friendly staff, they were going above and beyond to help to get around the area. The hotel is close the city center within the walking distance to restaurants and shopping mall. Great for an extended stay.

Plussat: everything i wanted is there

Miinukset: no complaintes of all the hotels i stay in Bolivia i like this the best

Plussat: I liked the attention, they were very kind with us. I liked the breakfast! Because I had many options of drinks, yogurts, fruits, bread, desserts (masitas...sweet bread(?) ). And the pool was very clean! The prices of food inside the Hotel were very affordable, and they serve you a lot of food, so it was excellent (although we couldn't finish it

Miinukset: I didn't like that my bed was in front of air conditioner. (they were very cold nights... But it was fine, if you go alone it will be Okey

Plussat: Its a good place,

Miinukset: but it has old air conditionaires. They are too noicy

Plussat: Good size bed. Not noisy place. Good attention of the staff. Good breakfast.

Miinukset: I did not like the view of my bedroom and I think I paid good money for that. The area was considered dangerous because of the clue-sniffers that walked near the hotel.

Plussat: Location was ok

Miinukset: Held to ransom with charges presented upon checkout, no air conditioning, no hot water in shower, leaks in the roof

Plussat: Good facilities; helpful, welcoming staff; big room; everything worked well; breakfast was good; restaurant was quite good.

Miinukset: Only drawback was the 20-minute walk into the centre of town , and the 20-30 minute walk to good restaurants.

Plussat: Everything

Plussat: Breakfast was adequate but the coffee dispenser was not performing

Miinukset: Wifi was spotty until a room change and a terrible sewer smell in bathroom

Plussat: Great facilities, staff, breakfast, room an pool

Miinukset: A little far out of the center of town, but everything else is great, and it is near the airport if you are flying

Plussat: The design, location and cleanliness is great.

Miinukset: Nothing

Plussat: Swimming pool, ambiance, staff, big room

Miinukset: No lift

Plussat: Good room comfy, reviving area nice , good breakfast and service.

Miinukset: None

Plussat: - The staffs were very friendly and helpful.

Miinukset: - The internet service is very bad, it impossible to a business traveller.

Plussat: All

Miinukset: Nothing

Plussat: everything

Miinukset: nothing

Plussat: Very spacious suite and great bed

Miinukset: Juice made with tap water Floor in room got ignored

Plussat: The space!

Miinukset: The bed was a little noise and also the air conditioning

Plussat: Nice big room. Clean. Good security. Pretty pool area

Miinukset: WiFi was bad everywhere on the property. Service at pool area was weak.

Plussat: My friend, who invited me to my hotel account, told me he did not come to the hotel. Is that true? he is name mahmoud zaqout

Plussat: Everything was excellent. No complains whatsoever.

Miinukset: Norhing

Plussat: Its very nice place very clean and confortable for the kids the stag is very friendly and welcoming

Miinukset: Everything was great

Plussat: Perfect hotel relation price- quality. We had a junior suite with an extreme lot of space. Nice pools, good restaurant, good breakfast. Nice staff. Everything you can expect of a 5 stars hotel.

Plussat: Valtavan iso alue. Urheilumahdollisuuksia joka lähtöön: jalkapallo, lentopallo, koripallo, tennis, kuntosali, juoksu/kävelyreittejä, kolme uima-allasta jne. Spa, kauneushoitola ja poreallas hemmotteluun ja rentoutumiseen. Bbq-grillit asiakkaiden käyttöön. Tilavat huoneet. Hyvä wifi. Ystävällinen ja huomioiva henkilökunta. Turvallinen. Autopaikoitus hyvin järjestetty.

Miinukset: Henkilökunta ei kaikin osin kielitaitoista. Ravintolan taso ei niin huippu, kuin itse hotelli.

Plussat: The place

Miinukset: Bathrooms needs some reparation.

Plussat: Great breakfast, rooms were clean and spacious, courteous staff, very nice pool.

Miinukset: Issues with the showers, water pressure was unstable, very hot or very cold nothing in the middle.

Plussat: Excellent place in entrance to equipetrol.

Miinukset: All was well. Cleaning adequate. Bar closed at 10 seems a bit odd for location and late arrivers as myself.

Plussat: This is one of the most beautiful hotels I have ever stayed in. Don Luís and his staff are incredibly friendly and helpful. Almost every room is different and the are all perfectly decorated. When you stay in this Parador, you experience the ambience of the Viceroyalty period. In addition, breakfast was excellent!

Plussat: Location is excellent, room is very spacious.

Miinukset: This hotel was only hotel in Bolivia charged us 13% tax one year ago no matter we are tourists and We stayed in Bolivia in less than 30 days, when I booked this hotel this time, I sent a message to the hotel, they still wanted to charge us 13% tax, that is really not right, because according to Bolivia law, tourists don't pay this tax, besides confirmation from booking.com also states the law of taxi exception for tourist in Bolivia, I even got an email confirmation from Medina I. of booking.com service team, well, when we arrived, the manager of front desk insisted us to pay tax even we showed the email from booking.com, she called booking.com team in Latin America, they standed on hotel side, they even advised us that according to Bolivia law that all tourists need to pay this tax, well, this means booking.com main office put an incorrect information on their website and their confirmation email, go figure! After I emailed all confirmation and emails from booking.com to booking Latin team...we waited and waited, I suggested to the manager that we were really tired and let us check in first, we can pay the amount of tax now as a deposit, if booking.com confirms later that we don't need to pay,then refund us. If yes, the hotel keeps it; but the manager insisted on you need to pay tax right ow and no refund,or you just wait here, after more than one hour waiting, booking.com Latin team finally advised the manager to accept my proposal and we checked it, and next day, we got our tax back after booking.com advise us that they have solved this problem with the hotel. Our room has no hot water, they can't fix it, but they upgraded us a better room. Besides the incident with this manager, others are Perfect for this hotel.

Plussat: Large suite, very comfortable.

Miinukset: Breakfast needs improvement.

Plussat: Room was nice.... very clean... ac in rooms was wonderful

Miinukset: The tv remotes for both televisions did not work properly ...

Plussat: The pool.

Miinukset: We felt and were discriminated the whole stay (three nights)! The European tourists (white) were better treated than we were. This was even noticed by a gentleman from USA that fringed when he noticed that the staff opened the door for him and not for us so he held the door open for us! I’m from Bolivia but have lived almost all my life in Sweden, my children are born in Sweden and not even there have I ever been discriminated this way! When we left the hotel, at 6am in the morning, the staff (guard) didn’t even help us with the bags. I had asked for some breakfast for my children and got bread with nothing on it! They didn’t even prepair a sandwich. We threw it away and my children didn’t eat till 2 hours later that day. That’s not okay since the receptionist the day earlier told us that they would have it ready. I had to remind her colleague in the morning and he looked at me as if I bothered him. Unacceptable. Very poor attention during breakfast. Not everyone said good morning, for example. I do NOT recommend this hotel! We didn’t even get the room I booked on booking.com. There was a cockroach in our room! And we lived on the 4th floor! When I spoke to the cleaning lady she said that WE probably took it inside with our bags or had a window open, which we didn’t! In the hallway there were little lizards on the walls. We’ve lived in various hotels in Santa Cruz and this has never happened before. During our stay in Bolivia we lived I 6 different hotels with all from 3-5 stars and this was by far the worst.

Plussat: it has enough space

Miinukset: The first thing i asked was a room far from de avenue, I cant sleep with noice. The first thing they did is to give me a noice room in the avenue. At 11 in the night when I came back it was not possible to change the room. Until this momment I couldnt sleep. Can hotels understand that the only thing people looks is to rest

Plussat: Big room

Miinukset: Everything else. 3 star not a 5 star hotel. False advertising

Plussat: Everything is excellent!

Miinukset: However there are few plugs in the room.

Plussat: We always stay here when in Santa Cruz... it’s clean, has great facilities and you can generally get a one bedroom suite eith a patio for a great rate. I like it very much!!!!!

Plussat: The eggs where first plain of pepper and nect salty

Miinukset: Our room looking at the noicy San Nartin Av. Total: two nights without sleeping

Plussat: Nice staff.

Miinukset: Airconditioner was super noisy. Facilities were a bit confusing (many buildings).

Plussat: Old hotel.Old everything (windows, A/C, bathrooms,etc..etc..) Needs complete remodeling and upgrading. Friendly staff though. That first room they gave me was so bad, I had to change. Big suites, but depressing because old stuff.

Miinukset: everything old and outdated, makes the place depressing and dark.

Miinukset: the food

Plussat: Evrything

Miinukset: Nothing

Plussat: We arrived very early in the morning and we had the room ready. A warm welcome from the hotel. Large double beds with powerful air conditioning and fridge.The TV broad programming of various channels.The clean and modern bathroom.The excellent buffet and very varied with typical dishes of the area.The day of departure at dawn call you to the agreed time.

Miinukset: Not comment

Plussat: Good and confortable bathroom, spacious bedroom with good light. Restaurant very good at reasonable price. Centre at walking distance. Transit to and from airport is well-organised. Friendly service.

Miinukset: Concrete building poorly insulated for noise. Best to ask for a room around the the swimming pool and not on the streetsite.

Plussat: Only a few blocks from the town square, hotel has swimming pool , reasonably bfast siread

Miinukset: Could be noisy if you have a street facing room, rooms are good size but a bit worn, Hot water for shower was always lukewarm, I reported such but it appears that's the norm. I stayed 2 nights las day bfast was basically 1/2 hour late being set up

Plussat: everyhting amazing

Plussat: Very spacious room, super comfortable bed, very clean, beautiful pool view. Very quiet, excellent staff.

Miinukset: We liked everything

Plussat: The room was clean, comfy bed, good breakfast

Miinukset: No clothes hangers, not even 1... no water bottle to drink... small details are still an issue. Not a 5 stars experience.

Plussat: The bed was very comfortable.

Miinukset: The pool was kind of cold. The jacuzzi didn’t work. ☹️

Plussat: Being in feont of the airport and the transfer service.

Miinukset: The room was kind of improvised, meaning that it was pretty bad in the sense that I didn’t have too much towels, the ones I had were small. I was missing one bed table, so all my devices along with my wife’s were on the same small table. The paint the walls was bad, the light was dim and the worst part was that some fumigation was done just prior my checkin as the room was smelling pretty bad to chemicals and we were all itchy and sneezing, pesticides effect.

Plussat: So this time I got a better room, nice and clean, it even had a desktop!

Miinukset: The in room phone didn’t work.

Plussat: key location for a short stay ...just 5 minutes from the airport.

Plussat: The room was amazing, hotel was beautiful.

Miinukset: The pool is beautiful but needs to be cleaned

Miinukset: There were flies in our room. Swimming pool slimey on the floor.

Plussat: It’s useful if you are arriving very late or departure really early. They provide with airport shuffle both arriving and leaving. The breakfast is served since 5:30 and is very good.

Miinukset: It is pricey. 15 years ago was probably a beautiful hotel but now a days you can see how tired it is. If you don’t mind going a bit further into the city there are really excellent options for the same price they charge you here.

Plussat: The proximity to the airport and the shuttle service. The staff very friendly. The rooms very large and nice balcony.

Plussat: Comfortable and well located

Plussat: The lay out

Plussat: Modern enough if you compare it with hotels in the area. Food was OK.

Miinukset: Front desk staff really rude and bad mannered!!! What about the customer satisfaction???? Don't think to stay here again. Wi-Fi didn't work in our room.

Plussat: Starbucks on the corner!

Plussat: Is in the center of everything

Plussat: Friendly helpful staff!

Plussat: Was nice and clean

Miinukset: The beds say double but they are not. They are very small for two grown up adults. For two tiny kids under 8 years old ok, but not for adults

Miinukset: For a party of 4 hotel only provided 2 of personal hygiene and towels. If you ask for a item you had to return one shampoo previously used was reused staff was more to add extra to the room cost.

Plussat: Nice people. Great location

Miinukset: A bit noisy as it’s right on quinto secundo. They painted the hallway while we were staying there, it was a very strong smell.

Plussat: Great staff

Miinukset: The toilet seat

Plussat: Location was perfect if you needed to be near the Airport

Miinukset: Pictures of bedrooms dont really match reality

Plussat: Good breakfast, Good location if you wanna spend, say a day before going/returning to the airport and you DON'T want to go to the city.

Miinukset: The corridors are dirty and have a strong mildew smell. The room did not had towels. They should prepare the room, open curtains and windows a few minutes before arrival of the guests.

Plussat: Close location to the airport perfect for a 1 night stay

Plussat: Price was OK for what it is offered

Miinukset: Lazy breakfast, very old towels

Plussat: the location, friendly staff

Miinukset: insects by the sugar in the restaurant old towels in the bathdroom cold shower noisy fridge

Plussat: Location near the airport

Miinukset: Bed sheets were dirty; Lack of overall maintenance for the hotel affects guest's experience

Plussat: Large rooms Daily cleaning Nice breakfast Nice customer service

Miinukset: Cold water in the shower on few occasions in the morning even it was hot outside.

Plussat: Very close to the airport. Perfect as I had eleven hours between my flights!

Miinukset: I’ve tried to contact them in many ways before checking-in for varifying several things in phone call, whatsapp, and email. But there was no single response. And when we turned on the water for taking a shower, the rusted water was running down and the water temperature was very unmanageble. I guess the boiler has a problem. The room was dusty, so on the floor there were many rolling dust balls. Not that much recommendable.

Miinukset: We’ve been to various 5 star hotels and this one was just a really bad joke. We arrived at the front office and the receptionist didnt speak a word of english. I think as a 5star hotel that close to the airport your front office personnel should know at least basic english. Due the lack of english we were not advised of breakfast time and place, checkout times etc. We were guided to our room which was in a different building and the hallways already gave this ‘schmutzig’ feeling, or well, they were just really dirty. The room itself was large, had a kitchennette, bedroom, separate living room and a bathroom but again really a ‘schmutzig’ feeling. The bed was okay but definitely not 5star worthy. The sink in the kitchen smelled musty so we let the water run for a couple of minutes to get rid of the smell. On the fridge there is a pricelist of the offered items, 33 bolivianos for pringles (ridiculous if u ask me) but when you open the fridge or any of the cupboards there are no pringles to be found. Then the bathroom, first you walk into this musty smell again. Nor the floor or bathtub seemed clean, the drain of the bathtub looked just disgusting and there was even a used safetypin on the floor showing it probably wasnt even vacuumed/broomed. The corners were dirty and there was literally just one towel available for the both of us. Not a clean white fluffy one as you would expect in a 5star hotel, we’ve had better ones in 2/3star b&bs. The amenities are also just a joke for 5star. The following morning we came to the breakfast room, the waiter didnt greeted us. The buffet seemed rather extensive but for instance the strawberries were dried out, not sure how long they were laying there already (we had breakfast at 8). The waiter who was just there behind the counter doing this and watching tv didnt offer us anything (no fresh coffee or so) so not sure why he was even there.

Plussat: Location and cleaning.

Miinukset: The shower was not functional, it had no enough water. The bathroom was to small and incomplete.

Plussat: + we came in the very early morning and could check in + airport pickup well organised + WLAN was one of the best in South America. + comfortable bed + warm shower + separate reading lights on both sides of the bed + good air condition + microwave in the room (we did not use it) + fridge in the room filled and silent enough to sleep aside of it + room remained warm when temperature dropped for 2 days + small breakfast buffet exceptional for South America + nice pool area + everything well cleaned (which is not easy because of the strong winds that blow in leafs all the day) + + + staff really kind and helpful, one of them spoke perfectly English, so we didn't have to rely on our limited Spanish + close to 7 Calles market

Miinukset: Everything perfect.

Plussat: Pieni uima-allas oli mukava. Check out on melko aikaisin, mutta sain siirrettyä sitä kahdella tunnilla ilman ylimääräistä korvausta.

Plussat: The pool was nice, once you ignore all the leaves from the trees. The bedroom and bathroom were exceptional clean. The staff were very friendly and helpful.

Miinukset: The breakfast was poor, even by South American standards

Plussat: Because of strikes we had to cancel our first night. We only had to pay for the night we stayed! Super! Stuff is very friendly and helpfull.

Plussat: The staff was friendly

Miinukset: We had to change room three times and in the last one unfortunately we had bedbug

Plussat: The location is great. So close from the downtown

Miinukset: There’s no elevator. A great complication for people in surgical recovering.

Plussat: Apart from noisy Friday night, otherwise met my expectations. Staff helpful.

Miinukset: Location was rather noisy the first (Friday) night. Loud music until about 2am. Earplug time !

Plussat: The room was big and sparkly clean! They even cleaned it up each day with fresh towels and shampoo. The breakfast was delicious and, because it was a buffet, quantity as well. The swimming pool is really nice, even if it was too cold to enjoy it. The special point come to the staff, they are so nice and they helped us with everything we need. Definitely one of the best hotel we have been.

Miinukset: We couldn't enjoy the swimming pool because of the badly weather. But not because of the hotel of course but it was the only thing to precise in the "didn't like" field.

Plussat: Location Helpful staff

Miinukset: Room was too cold

Plussat: Aamiainen ok.

Miinukset: Huoneet vanhat ja nuhruiset. Ei vastannut kuvia. Uima-altaan ja porealtaan vesi kylmää.

Plussat: Breakfast wqs really good,

Miinukset: Elevator wasn't level to the floor, my wife trip on it,

Plussat: Great views from 7th floor. Loved the retro 70s/80s mirrored rooms and common areas. Super comfy bed. Not far from central plaza and overlooking Arenal Park. Friendly easy going staff.

Plussat: Location, clean and comfortable, breakfast was also good.

Miinukset: Lots of work was happening and sauna was closed

Plussat: We spent only one night but was a good choice. The staff is very friendly and professional and they have been really nice with our requests of changing room for a quiter one. The location is perfect. Just few minutes walking to the main beautiful square but in a quite area. Breakfast was really good with fresh juices and fresh bread. It is clean and comfortable, for a stop over is just perfect.

Plussat: Good location clean spacious large rooms and helpful staff

Plussat: Clean rooms, great water pressure and very friendly and helpful staff

Miinukset: When we went swimming the pool had some sort of flaky stuff we kicked up. Didn’t seem to have a lot of chlorine so maybe that’s what happens? That said it was deliciously cool, and we kept our heads out of the water. Not a huge deal.

Plussat: Close to the center

Miinukset: A bit expensive