Santa Cruz hotellia

Plussat: Waiters were kind, polite and professional

Miinukset: The hotel was is not in good condition due to the lack of staff The hotel room sink was liking The reception service was unclear about what we have booked in the system and gave us the wrong rooms The service was not a 5 star hotel compared to other places Hotels.

Plussat: Hyvä aamiainen

Miinukset: Arvostelu 5 tähteä ei pidä paikkaansa. Jossakin 3-4 tähden välimaastossa.

Plussat: Everyone was so polite!

Plussat: The room had a separate space with a huge table to work. It was great as that way my son could sleep comfortably, while I was working at night

Miinukset: Nothing, everything was fine during our stay. Service was excellent

Plussat: The stuff very helpful and friendly. The ADM Edu was very nice, he went out of his way to help.

Miinukset: A sugestión would be to extend the daily brunch hours from 10:00 am to 11:00 am.

Plussat: Location and Facilities

Miinukset: The second time that i booked there, and is the second time that i have problems with Bill Account, Probably they are not ready to offer some practice services like booking. Never turns back again.

Plussat: This is essentially a business/conference hotel, and we were at first disappointed with this. However, the swimming pool area is nice, staff very kind, and the location is not too bad; walking distance to several good restaurants and even to the centre of town itself if you can spare 20 minutes.

Miinukset: It is not the most cosy or spectacular option. We had to change rooms to find one that corresponded to our expectations (but the staff was very forthcoming in that respect).

Miinukset: Everything was awesome except two things. 1. Service around the pool was very slow. 2. Food & beverage prices were absolutley ridiculous, too expensive.

Plussat: Great location , very nice

Plussat: Great breakfast, quiet rooms

Miinukset: Check out at 11

Plussat: Location and the pool was awesome

Miinukset: The wifi was too slow

Plussat: Nothing

Miinukset: I forgot a battery in my room and it went "lost". Personnel tried to charge me minibar that I had never consumed. They charged breakfast which was included in my rate!

Plussat: The pool and restaurant area is really nice. The room very comfortable and staff nice and efficient.

Miinukset: This is my third stay at the hotel and we didn't like this room as previous ones. It was a bit dark.

Plussat: The rooftop was great - we went out on a hot afternoon and had a nice afternoon / sunset on the roof. I also went to the golf course on Sunday evening to check it out and make arrangements to go early on Monday morning...and then found out the course was closed on Mondays :-(

Miinukset: We thought everything was great. Would have been nice to know that the golf course is closed for maintenance on Mondays - and they also told us that the rooftop pool was closed on Mondays too. Also, in effort to help improve the experience for the next person who likes to golf (and not to be overly critical of the golf course) - it would be nice if the course would invest in a couple sets of used nice golf clubs - perhaps a used 10 year old complete set of whatever decent brand they can find. I love golf and was really happy to just be walking a course with a few clubs - but it was literally a 'mixed bag' with no driver, some graphite shafts, and just difficult to gauge any sort of distance - especially on the island green 17th....but I loved it and I'd do it again because it's just nice to golf.

Plussat: Staff extremely professional

Miinukset: The Air condition when off in the room. It does not work well. Doesn't cool down. Also there were small bugs in the bathroom and one on the bed. Very awful for such a beautiful place.

Plussat: Quiet and you have everything you need

Miinukset: They don’t provide bottle water and charge quite a bit for it. since it is far from other things we ended up eating all our meals there which can be quite expensive

Plussat: Uusi ja siisti hotelli

Miinukset: Aamiainen ei vastannut täysin odotuksia,eurooppalaiseen makuun outoja ruokia

Plussat: Everything (spa massages were great)

Miinukset: The staff! The night “Mannager” was the worst on solving clients issues. I wasn’t the only one that think this.

Plussat: Breakfast and different facilities were good (swimming pool, wellness, fitness)

Miinukset: Only a few people spoke english, so communication was very hard, at lunch and dinner you have to wait long for your food etc

Plussat: Amazing food and great service

Plussat: Awesome breakfast. Great place to stay. Rooftop pool is wonderful.

Miinukset: Access to hotel not the best, traffic is bad at access bridge at peak hours.

Plussat: The hotel is modern and funky in design. The staff at the front desk were very friendly, checking us in quickly and showing us to our rooms with great efficiency. We really appreciated the English language skills of the staff at the front desk. We were also very pleased with the ease of arranging a taxi to the airport in the very early morning hours. The complimentary bottled water was a nice touch. While in Bolivia we had some last minute changes to our travel plans due to political action in Uyuni. We REALLY appreciated that the Cosmopolitano tried very hard to accommodate the changes to our schedule and most of all we appreciated that the Cosmopolitano did not charge us for the nights we had to cancel. This was very kind of them and highly appreciated by us.

Miinukset: I don't like sharing a balcony with another hotel room that is occupied by strangers. It was very noisy in the area in the late afternoon/early evening (there was a band practicing, notably a drummer practicing). Fortunately this noise did not last and we had a good night's sleep.

Plussat: Everything

Miinukset: During my last stay there, there was some kind of commercial shooting... around 30 strange people showed and basically blocked hotel. At first i wasnt able to go into my room, than i wasnt able to leave, lot of noise, lot of dirt and mess all around!!! for next time... do not rent your place, when you have guest in there!

Plussat: Excellent location, right in the heart of city center Amazing staff, always very helpful, they will take the best care of you :) Very stylish, modern Breakfast includes everything you can think of

Plussat: A delightful place to stay. I had one of the 'NY Loft' style rooms and yes, it is small, but smart and modern, with well designed use of space. Very comfortable bed and excellent shower.. A great option for a solo traveller. Very central location, close to main Plaza and shops. Staff warm, friendly and very obliging. Very good breakfast, fresh and delicious. Good, strong wifi.

Miinukset: That I couldn't stay longer.

Plussat: The staff spoke English and seem genuine to help

Miinukset: I asked for a quiet room. The problem is the property is located on a busy street with cars driving pass everything minute with loud noises . Technically there are no quiet room other than the last room at the end of the hallway. The property owner or staff has failed to advise that I should book that room or at least give me that room. I was only in the property for 3 hours and was not given any refund apart from a ride to my next hotel. So basically I paid for 2 nights and did not get any refund because apparently the cleaning lady has gone home and no one can clean the place ! To me that is absurd ! I would not recommend this anyone who is sensitive to noise

Plussat: The air conditioning was the major reason for staying in this type of hotel

Plussat: Excellent value for money. Great hotel, spacious room, new and modern.

Plussat: Great breakfast and staff.

Miinukset: In room 503 the USB charger on the clock drained all the electricity out of my iPhone. That clock needs to be replaced.

Plussat: It is my second time that I booked at this hotel. I am so satisfied because the hotel is clean and cozy. I hope they continue to provide the great services.

Miinukset: Nothing, everything was okay.

Plussat: Very efficient communication through WhatsApp

Plussat: Staff is very friendly and helpful which makes it a great place to be. The bed is very comfortable. Breakfast is varied, also nice!

Plussat: everything i wanted is there

Miinukset: no complaintes of all the hotels i stay in Bolivia i like this the best

Plussat: I liked the attention, they were very kind with us. I liked the breakfast! Because I had many options of drinks, yogurts, fruits, bread, desserts (masitas...sweet bread(?) ). And the pool was very clean! The prices of food inside the Hotel were very affordable, and they serve you a lot of food, so it was excellent (although we couldn't finish it

Miinukset: I didn't like that my bed was in front of air conditioner. (they were very cold nights... But it was fine, if you go alone it will be Okey

Plussat: Friendly staff, they were going above and beyond to help to get around the area. The hotel is close the city center within the walking distance to restaurants and shopping mall. Great for an extended stay.

Plussat: Its a good place,

Miinukset: but it has old air conditionaires. They are too noicy

Plussat: Good size bed. Not noisy place. Good attention of the staff. Good breakfast.

Miinukset: I did not like the view of my bedroom and I think I paid good money for that. The area was considered dangerous because of the clue-sniffers that walked near the hotel.

Plussat: Nice big room. Clean. Good security. Pretty pool area

Miinukset: WiFi was bad everywhere on the property. Service at pool area was weak.

Plussat: Perfect hotel relation price- quality. We had a junior suite with an extreme lot of space. Nice pools, good restaurant, good breakfast. Nice staff. Everything you can expect of a 5 stars hotel.

Plussat: Very spacious suite and great bed

Miinukset: Juice made with tap water Floor in room got ignored

Plussat: My friend, who invited me to my hotel account, told me he did not come to the hotel. Is that true? he is name mahmoud zaqout

Plussat: Its very nice place very clean and confortable for the kids the stag is very friendly and welcoming

Miinukset: Everything was great

Plussat: Very spacious apartments, each bedroom with a private bathroom. Very clean and spacious facilities. Very friendly and helpful staff, they responded quickly to all our requests. The hotel has parking spaces, swimming pools, gym, spa, restaurant bar, all well attended. We have spent an incredible time in Santa Cruz.

Plussat: The space!

Miinukset: The bed was a little noise and also the air conditioning

Plussat: Everything was excellent. No complains whatsoever.

Miinukset: Norhing

Plussat: Excellent place in entrance to equipetrol.

Miinukset: All was well. Cleaning adequate. Bar closed at 10 seems a bit odd for location and late arrivers as myself.

Plussat: Large suite, very comfortable.

Miinukset: Breakfast needs improvement.

Plussat: hotel is great and of good value but it needs a little bit of work on the carpets and minor things. rooms are top class. location is great and easy to find.

Miinukset: a bit of the common areas need to be remodelled.

Plussat: it has enough space

Miinukset: The first thing i asked was a room far from de avenue, I cant sleep with noice. The first thing they did is to give me a noice room in the avenue. At 11 in the night when I came back it was not possible to change the room. Until this momment I couldnt sleep. Can hotels understand that the only thing people looks is to rest

Plussat: Big room

Miinukset: Everything else. 3 star not a 5 star hotel. False advertising

Plussat: We always stay here when in Santa Cruz... it’s clean, has great facilities and you can generally get a one bedroom suite eith a patio for a great rate. I like it very much!!!!!

Plussat: The eggs where first plain of pepper and nect salty

Miinukset: Our room looking at the noicy San Nartin Av. Total: two nights without sleeping

Plussat: Everything

Plussat: The design, location and cleanliness is great.

Miinukset: Nothing

Plussat: Good room comfy, reviving area nice , good breakfast and service.

Miinukset: None

Plussat: Evrything

Miinukset: Nothing

Plussat: We arrived very early in the morning and we had the room ready. A warm welcome from the hotel. Large double beds with powerful air conditioning and fridge.The TV broad programming of various channels.The clean and modern bathroom.The excellent buffet and very varied with typical dishes of the area.The day of departure at dawn call you to the agreed time.

Miinukset: Not comment

Plussat: Good and confortable bathroom, spacious bedroom with good light. Restaurant very good at reasonable price. Centre at walking distance. Transit to and from airport is well-organised. Friendly service.

Miinukset: Concrete building poorly insulated for noise. Best to ask for a room around the the swimming pool and not on the streetsite.

Plussat: everyhting amazing

Plussat: Only a few blocks from the town square, hotel has swimming pool , reasonably bfast siread

Miinukset: Could be noisy if you have a street facing room, rooms are good size but a bit worn, Hot water for shower was always lukewarm, I reported such but it appears that's the norm. I stayed 2 nights las day bfast was basically 1/2 hour late being set up

Plussat: Modern enough if you compare it with hotels in the area. Food was OK.

Miinukset: Front desk staff really rude and bad mannered!!! What about the customer satisfaction???? Don't think to stay here again. Wi-Fi didn't work in our room.

Plussat: Starbucks on the corner!

Plussat: - well maintained - clean

Miinukset: Expensive airport shuttle

Plussat: Is in the center of everything